Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.

I am not a stranger to purchasing "dinged or scratched appliances." In the past I have gotten great…read moredeals this way when I lived in CA and wondered if I could do the same here in TX. I happened upon Sparks Appliance after spending time shopping down the road at NFM. NFM had a large selection but I was less than excited about their prices. While at NFM, I looked for other appliance sellers on Google and found Sparks. They were close by so I decided to see what they had to offer. The owners Shanon and Tatiana were friendly, down-to-earth, and helpful. They had the most recent version of the LG washer I previously had and Shanon let me know they had matching dryers at their warehouse. The washer had a few scratches on the top but that was it - no other issues. He offered to let us come back and inspect & approve the dryer before delivery and that's what we did. The dryer ended up having a bump in the back and that was it. Both blemish issues were not a big deal to me because I store my laundry baskets on top of my units. We saved more than 50% off retail by purchasing at Sparks. They tested the units prior to delivery and make sure they work and also tested them again in our home. We are completely happy with our purchase!

I've never had a repair service show up on time. He was punctual, knowledgeable, very respectful…read moreand got the job done quickly and efficiently. He was so honest too! He could have told me anything was wrong and I would have not known any different, but he showed me the baby sock that was stopping up my washer and got it out and running even better than before! Seriously, call him for any of your appliance repairs, he's the best! I will only use his service from now on.

We had a great experience with Garaginization. Jason came out and did a full assessment of our…read moregarage and made several valuable recommendations to maximize our storage. Everything was scheduled within a week and the install team arrived on time. They installed three different storage systems with care and we could not be happier with the results. Our garage looks fantastic and has a ton of organized space now.

07-23-2025 Update to update…read moreJohn Less, owner, no longer uses the same phone number and will not return our calls relating to a $5000 floor job they did for us over a year ago. I know they may have a lot of good reviews, but it's the bad ones you need to pay attention to. They sent out a contraction to repair one small spot without telling me it would not be their company showing up. The contractor hired to help fix all of their mistakes/inferior or competent employees. Owner and Manager have admitted that the job that was performed at our house on our garage floor was not done properly and needed another coat of urethane on top. It has taken them over a year to respond just to tire marks that will not come off of our floor. we are very familiar with this type of flooring because we had the same stuff put in our other house 11 years ago and did not have one issue. We also used garaginization to do that floor so we used them again because we were happy with the first time. I spoke to the owner over a month ago." I told him they needed to hire someone to remove our items from our garage and place them back and they were finished correcting their mistakes. He said they would not do that because that was not in their policies. I said you are the owner you have the right to make exceptions. The only thing he's willing to do is put another coating of urethane on top, but expects us to pay to have it moved and stored in a small unit in our driveway all over again, even though it was obviously their mistake. Listen to your voice listen to this review because it can't happen to you. I have posted several notes with text messages and voicemails attached to this review so there's plenty of documentation to back up what I'm saying. If you are an upstanding company and make a mistake, I believe you should do whatever it takes to correct the problem even if that means moving the items in and out of the garage for the homeowner. Why should the homeowner have to hire someone to move the stuff again if they don't wanna do it, then he needs to compensate us for us hiring someone to do it either way he's not going to do anything about it, and expect us to move it in and out again.and do the right thing by the customer, especially when they spend a massive amount of money to get this project done and have admitted there was a mistake. The employees who laid the floor no longer work there I'm not sure why they left but they are definitely incompetent. If they have quality control measures in place they would not have this issue but they do not and they are terrible about communication and returning your calls. The only time I can get them to call me is when I leave an updated review. It's very sketchy when the owner's number belongs to someone else now. Is he hiding? Update Kidd finally came out and looked at floor and admitted it needed another coat of epoxy. I asked them to help remove the items since it was not our error and we already paid to have this service plus a storage unit to do it. He said they don't do that. I asked him to speak with the owner. Kidd said he was going to call my husband back that day since he arrived early at my house. They will not respond to calls or texts for over two weeks. We have been ghosted. Even though they admitted to failing to properly cover the floor, they will not return our calls. Terrible company Doesn't respond to calls or issues needing to be corrected. Rude office employees. Tire marks all over floor that can't be removed without acetone. Another company told me they did not apply enough top coat so tires will consistently leave permanent marks if not removed without acetone acetone. Didn't respond for over a year.

amazing work and workers. they bend over backward to make sure that your stone work is planned well…read moreand installed on time. Service after the sale is top notch. They've been our counter installer of preference for ten years or more, pleasing more homeowners than I can count. Sandra McMahon, Rich Color Improvements

Do NOT recommend. Measurements are critical. If the measurements are wrong then it will all be…read morewrong!! They measured wrong!! Went to them for granite counters, backsplash, and a cap on the pass-thru between kitchen/living area. Heaven forbid if I'd had a large kitchen with a big island but this was a basic small L-shape kitchen with a pass-thru. SHORT STORY...... 1) Measured wrong so cuts were wrong 2) Unprofessional owners and office staff (yet great installers!) 3) Don't go. Just don't. Save yourself the mess, time, and stress LONG STORY............ They measured wrong so of course the granite was cut wrong for the backsplash and for the pass-thru. One end of the backsplash was cut correct, the other end was cut short. Same with the pass-thru cap, one corner was cut correct, 3 corners were cut short. Their answer to that mess? To cut the correct end of the backsplash to match the short end and to cut the one correct corner of the pass-thru cap to match the three mis-cut corners. Really!?!? So the thought apparently was that I should be happy all would match and just ignore that they would all be wrong!!! So the guy comes back out to re-measure and so they can re-cut the backsplash and pass-thru cap. Have to say I've dealt with AHs in my time but will be dammed if the AH will come into my house and act like an AH. So he's throwing a tantrum to show me just how put-out he is, but he re-measured, sort-of, slap here-slap there, done in 3-4 minutes. I thought there is no way this is going to be correct. So the guys come back out to install the re-cut backsplash and pass-thru cap. They bring in the backsplash and of course it's not right. I asked and was assured they would be cutting the 2 new pieces from the same slab but of course the new pieces didn't match!!! I know the different flow to granite but I also know the difference between tan and grey!!! And it wasn't "well it's just because you know the pieces were re-cut". The mis-match was slap-you-in-the-face obvious from across the room mis-match. Even the installers could see it although they couldn't say they gave the "yea it's bad" look!! Of course the re-cut pass-thru cap never made it off the truck. I really believe they used some left-over ends for the new cuts despite their assurances that they were cut from the same slab. I just say "no way". So I call and speak to the guy again who told me several times "he's wasted enough time on this". Says that they came back out and re-measured "at my request". That they re-cut "at my request". Absolutely astounding!!! Considering THEY mis-measured and mis-cut. So I tell them to tear it out, give me my money back, we'll just call it quits, and I'd find a company that can do the work. So the workmen tore out the counters and I picked up a check the following Monday morning. And I did find a company who not only "could do the work" but are professionals who did accurate, precise work, and never once told me "they'd wasted enough time".

I had an excellent experience with Granite Artists and used them to replace the surfaces for my…read morekitchen and 4 bathrooms. I found them to be responsive, interactive, helpful, and competitively priced. This is a smaller outfit, which has advantages.I shopped around and when considering price, turnaround timing and final results Im pleased and I would recommend.

Excellent experience. Patiently worked with us to find granite that we liked. Installation crew…read morewas well-prepared. Results were excellent. Strongly recommend. We have worked with them in the past also with great results.

Everyone quoted me below $800 for simple sofa raiser, they started quote starting $3500…read more Just throwing random numbers.

What an amazing experience with Adam and The Perfect Cabinet. We moved in to our home and there was…read morea niche next to the fireplace that needed a built in cabinet! Adam came out promptly, designed the project., and kept communicating with me about costs and the time frame. He accommodated all our wishes about the many surround sound and stereo cords we wanted to hide. The beautiful, solid wood cabinets and shelves were ready quickly and an amazing couple came to install them. They worked on the installation hours until every little detail was perfection. I highly recommend Adam when you want The Oerfect Cabinets

A great experience all around! Dave at Flames Fireplaces and Gas Grills helped us select the right…read moresize set of logs for our fireplace along with all the items to go with them, such as a surroundiing frame with glass doors. David, their installer, came by the house to install the logs initially, and then later, the special-order glass doors. He was efficient, professional and very knowledgeable. He answered all of our questions about lighting the gas logs and maintenance. I recommend this business whole-heartedly. Excellent work, guys!

I came into Flames to look at a way to upgrade and modernize my wood burning fireplace. Mike was…read morevery helpful and had the most beautiful fire glass fireplace display. I 100% copied his set up and couldn't be happier. Installation was a breeze and the installer explained everything to me. Customer service on point 100%. Value and honesty on point 100%. Thanks Mike! I'll be back when I'm ready to start on our outdoor grill!

Came in to try and find a gift for a friend and found that NONE of the employees were taking any…read moreextra precautionary measures in regards to COVID. No masks, no hand sanitizer anywhere in sight and a group of employees and patrons crowded up at the front loudly talking and laughing together with zero concern for distancing. People shopping can do what they please, but if a business doesn't even care enough about its customers and their health to put on something as simple and cheap as a face mask, they will not be getting my money. Not now, not ever, not even after the pandemic has passed. From what I've read about other customer service experiences at this place, it's halfway expected. No one asked me if needed any help or was looking for anything. Poor service and no concern for others. You're better off shopping online.

Great customer service. Prices are more than fair. Lots of support for many different woodworking…read moredisciplines. Turning, carving, wood burning, etc. Lots of ever changing varieties of hardwoods and tools. Highly recommend!