We purchased tile from the Coral Street location. The customer service was the worst I have ever…read moreexperienced. The sale person, if that is what one would call him, was late opening the business. Once he was available he refused to assist my wife in picking up the 12 pieces of tile we ordered in spite of assuring us someone would help we loading the tile in our vehicle. Overall I would say he couldn't have been any ruder during our encounter. I regret dealing with this man and would strongly recommend that if you need tile or marble go any else.

If you ever wondered what is like to spend time with an "asshole" just go into Tile and Marble…read moreOutlet and spend a few minutes with one of their sales people. One of the most disgusting sales experiences I've ever encountered. I went in to try and get some help finding a match for a tile I had. The sales guy (or whatever he was) was rude, insulting and provided absolutely no help. Told me I had no chance of finding a match. Tile had been discontinued. Black hair, greyish beard and black rimmed glasses. How they keep the lights on I have no clue. Read the reviews.... STAY AWAY!!!

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

David did a fantastic job on my partial bathroom remodel. I ended up having to leave the country…read morewhile he was working, but he handled much of the work while I was gone and I came back to find the floors beautifully redone. The vanity tops and sinks came soon afterward. It was a real relief to have someone I could trust to do the job properly (and to be respectful of my home while I was away).

David is an artist first…read more He worked beautifully with me. Listened and noted and incorporated my opinions without trying to lead me down a different path. As this was the most in depth remodel I had tackled in years it was of the utmost importance to me to ultimately achieve my fantasy bathroom/bedroom. He spent many hours with me on the tile selection, colors, mosaics, travertine shades, patterns, layout... the end result was a work of art. His crew was professional, friendly, smart, respectful, creative and clean. David seemed to be mentoring and encouraging his crew every step of the way and the mutual respect was evident. A real pleasure.

We've used Mario for several projects over the years, and one thing that has always stayed…read moreconsistent is his incredible attention to detail and quality of work. Most recently, as we prepared to sell our home, Mario handled our bathroom renovations with the same thoughtful, methodical approach he always brings to every project. The bathrooms turned out absolutely beautiful -- everyone who walked through the house commented on them, and the home flew off the market. You can tell Mario truly cares about his craftsmanship and takes pride in getting every detail right. Reliable, professional, and genuinely talented. Thanks again, Mario!

Mario is incredibly knowledgeable, professional, and takes great pride in his work. He did a…read morefantastic job installing our tile floor, from the preparation and attention to detail to the finished installation. We couldn't be happier with the results and would highly recommend Gonzalez Tile to anyone looking for quality tile work!

Chris was extremely helpful and made the process much less stressful! I went to several local tile…read morestores as well as two in San Jose and received minimal assistance. It was refreshing to find Two Stone in Santa Cruz had the best customer service of any of them.

Great service! I needed to replace some tiles that I bought from them 10 years ago. On a lark, I…read moredecided to check with Chris to see if they were still available. He worked with his distributor to find me a box of the now discontinued tiles. Saved me a lot of headache! Really nice to work with and very helpful!

Haven't completed our project yet, but our experience with Mission Tile has been exceptional!…read moreI don't enjoy shopping so the very knowledgeable staff was so helpful to make my purchase speedy and easy. They took the time to show me edging styles for my backsplash and find the best color of grout. I was very happy that they took the time to show me my tile with the metal edging our tile parson suggested as compared to matching a matching pencil edging that was available for my tile. I was so pleased that they took the time to educate me and make a decision I was happy with. I ultimately chose the matching edging vs the metal. I really appreciated all the time they spent educating me on tile edging and ultimately chose the matching edging. Thanks all!

We had an amazing experience at Mission Tile. Lots of options and easy to see what is available. If…read moreyou go there ask for Lisa or make an appointment with her. She is detailed, concise and overall lovely to work with. Lisa made our experience smooth and we ordered with confidence!

I contacted Jose because I wanted to replace my kitchen countertops. He gave me a reasonable price…read moreand the guys did a great job. The process didn't take long. I highly recommend hiring him for your tile and countertops needs.

JC tile was quick to get back to me with a very competitive quote!! I recommend them for their…read morequality service.

We've hired this company twice, for two bathrooms that both have 25 year old floor tile. Very happy…read morewith the job they did, they really went the extra mile to make the tiles look like new again. And no unpleasant surprises.

Had two projects completed. A few years ago, had some challenging and extensive tile grout repair…read moreneeded in my kitchen. Counter had hundreds of 4 x 4 tile. The results really freshened up the kitchen and allowed me to delay a counter renovation. recently had my shower pan perimeter re-grouted. Also, they are very easy to work with. Good communication and follow through. Peace of mind results.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

We purchased TRUCOR® Prime Pinnacle flooring here for our 1800sf home in Soquel. Over the course of…read morethree months, David M. at the store measured our house, provided many samples of different flooring types, and created several different quotes (sorry for all the changes, David!) When the flooring arrived, a few boxes had been damaged in shipment. Without us even asking, the delivery documents described the damage and offered a refund or credit. This high level of service is the reason to choose a local vendor instead of an internet vendor. We tried getting samples from some online vendors, but it was clear those were more interested in getting our email addresses to spam us than helping us choose the right floor. Highly recommended!

Luis did a phenomenal job on removing all the mold from around our tub and replacing it beautifully…read morewith high quality sealant. He had very reasonable rates and was very prompt in his response and estimate. His communication through the entire project was excellent and he worked very quickly. I highly recommend him to anyone looking for support with their grout/tile.

The Garcia twins preformed excellent work on our bathtub grout repair for a reasonable price and…read moreaccommodated our schedule.