on hold for three hours because the guy never showed up!!!! I was hung on, put on hold for ever, and then when I called again, I was refused to speak with the manager, and then put me on hold for over hour and a half until after 5 then he said there is nothing else he can do. Aboo was gone and Adrian just waited the time out with the other ones, except for the one that just hung up on me. WINNERS ALL AROUND !!!!!!!!!!!!!! YOU SHOULD BE SO PROUD OF YOUR CRAP!!!!!!!!!!! read more

Very poor customer service. They don't solve issues, are not helpful at all, and they don't even have a physical office for in-person support. Not recommended. read more

Requested service with customer service three times - tech never showed up. Waited 7 hours. Awful!

Where is the operator. Id called 4 times if this would've been an emergency you are out of luck. Tried the other options still no answer. What in the hell is happening with this Co. Or the phone is in the closet none can't hear it. read more

Florida City Gas - Time wasted . - Utilities Near Me - Doral, Florida

Got my Sept gas bill and it more than doubled monthly! Customer service response was " Defered Bond Compensate" which was explained as a catch up plan for actual usage vs budgeted usage. Even though my usage only went 10CCU from last billing Period. Have had the same amount for over 5 years with slight adjustments...never doubled! Classic example of "better check your billing" statement because in my case the numbers don't add up. read more

Worst customer service! Impossible to change bank or credit card info on their website so forced to call, wait on hold 45+ minutes just to get passed around, just to pay my bill, which is late because you can't change payment methods. Today I get a letter telling me my service will be cut off TOMORROW???? There is no other choice in my community, Florida City Gas has a monopoly. I've had an account with them for almost 20 years, but it doesn't matter. Hate this company! read more

Worst customer service, billing is a mess, no communication and if you do speak with someone not a clue of anything, stay away from this business read more

On Friday, 17 Jan 25, Florida City Gas responded to a gas odor at our home. Apparently, there was no gas leak, but the hot water tank was spewing its exhaust into our garage. The gentleman from the gas company, a very congenial individual, said he would have to red-tag the water heater until it was repaired. During his inspection of our furnace for leaks, he determined that it was not working - although we had been using it. So we had to call one repairman for the water heater and another for the furnace. When the furnace repairman inspected our unit, he said the only thing wrong was that the FL City Gas inspector had turned off the gas and forgot to turn it back on. So, I had to pay nearly $100 for a completely unnecessary service call. We all make mistakes, but I wish the gas inspector had been more diligent. read more

customer service not good at all . long hold times , very rude agents .entire business needs to be looked into . I was never notified of any new chances.that were recently implied .very unsatisfied customer .Florida power and light would never treat me this way .has never treated me this way . read more

This is simply the worst company ever. they never answer their phone on their so called customer no service number. I have been trying to call them for two weeks and spent over 90 mins trying to speak to someone. read more

Have me a 4 hour window when the tech would come to turn on service. Would not provide any further details, even on day of install. AFTER my 4 hour window closed, the technician still had not shown up. When I called, I was told I had to continue waiting. Would not tell me if it would be an hour or several hours. I will be getting a new gas provider ASAP. I'm not giving my money to a company that treats me like trash read more

Change the system over and give everyone a new account number and i like many lost the letter with new number. I try signing in and you need the new account number. How fuckn stupid is this. Tried calling for 2 days nobody would answer. I finally get a guy this morning tht speaks hardly any English talking as slow as shit he tells me hold for a minute. 5 minutes goes by im furious and he comes back on and goes hold another minute my system is still botting up. He puts me on hold and disconnects me. 40 Minutes i finally get someone and he disconnects me. Is this POS company kidding? Where the fuck is customer service? You can't email anyone. My bill is late. If this garbage company disconnects my service for a 40 dollar bill when they have massive issues I will flip.Absolutely horrendous customer service read more

Answer the phones. Customer service unavailable. I've trying to reach them for the last 3 days...nothing no answer.

Ésta compañía usa métodos de servicio muy parecidos a los de Cuba y ningún derecho de reclamos no tienen hora de llegada hay q esperarlos en la puerta el día entero son horribles read more

I waited for someone to come to my house and give me an estimate on changing my gas water heater to tankless. Rick scheduled a few different appointments with me (and cancelled due to having to close the office). He rescheduled an appointment for 9-25-25 and never showed up. No phone call, no text, nothing. I sent him a text and he never responded. I call his supervisor Alex (he is on vacation was told to call Gieslle Lambert). I call Ms. Lambert on 10-5-25, 10-6-25 and 10-7-25 and left a message. I never received a follow up phone call. I get a phone call from Klye Muir but I couldn't answer him at the time. I call Elite Gas and its the same company that was supposed to come to house for an estimate. I told Dana I was not interested in a company that does not follow thru with customers. I will not recommend this company to any of my friends and colleagues. City Gas company is recommending their customers to this company that leaves a bad taste in my month. I will look for someone else to do the work I need done in my house. FYI Florida City Gas company is recommending Elite Gas to install a tankless water heater. read more

We recently bought a home that uses gas. When contacting to get service turned on, their next appointment is several days out and is a full day appointment where they expect you to be home for 8 hours straight. They refuse to call or text to let you know when they are on their way. I will have to wait 10 days to get a half day appointment window. There are no other options of having a neighbor or friend assist since they will not notify you. So we will not have hot water for 10 days until I use a vacation day from work. In this day and age, it is ridiculous to not have a system to text someone to give an even two hour window. read more

Florida city gas changed their on line system and all my accounts disappeared. i tried on-line with all what they are asking for and the system never recognized me. So well i called them and am still waiting for the next operator after 1 hour. The first time after 15 minutes they cut me. So waiting already 1 h . That is INSANE. Very bad customer service. Your call is very important to us is what i am hearing every minutes!! If it was the case they would have more people answering the phone... read more

Don't put gas in your house. If you buy a house with gas, switch to electric. Customer service here is terrible, their online payment system is completely unreliable. I log in to pay my bill, enter all my info and submit payment, assume everything is fine, and then get another bill showing my last payment never applied to the account. Then I come home and there's a note on my door stating they turned off my gas and to call a number. I call, they gladly process my payment over the phone, but won't send out a tech for 48 hours, and someone has to be home all day to wait for the tech. You get an 8 hour window of when they'll stop by, so basically, take off from work so they can come turn your gas back on, and charge you $40 to do it. These problems don't happen with FPL. Bye bye gas. The incompetence is real with this company. read more

Juan Carlos Alduncin is the worse company to pay the bill on line the customer that use the internet to pay the bill is paying $4.00 more.

Worse company ever. Never ever use this company, for some error they cut my Gas and I have to wait a week to get reinstalación back. Please use this comment as and advise. read more

There is no way to reach them. I have tried three times to reach by phone, only to sit on hold for an hour each time. Wth? They changed everyones account, but you can't get help with any problems or questions regarding this change. read more

This company is a huge problem!! Do not use!!! switch to electric if at all possible. I bought a house that had gas appliances. the meter was hooked up, but not turned on. Florida City Gas charged me $720.00 to turn on service. I paid all the bills on time. They said the monthly service would be under $100. Sadly the huge connection fess were just the beginning of the schemes to get more money. We put on all electric appliances and stopped using the gas, as an experiment to find out if they were ripping us off for fees and costs that were not reasonable. . The gas bill remained at over $80 a month even with no gas being used! So, proof that this company Florida City Gas is clearly ripping off the consumers. Happily, we do not use them at all anymore and had the meter removed so they can no longer harass us. read more

I'd leave a ZERO if I could! Florida City Gas should be ASHAMED of their selves! Leaving a family with out gas, after bill has been,no paid for 6 days....saying "first come first serve" no hot water, no cooking! Yet I see their workers all over town, eating LONG lunches, sleeping in their trucks! WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!! Shameful! read more

So I admit it, I forgot to pay my bill. Florida city gas workers came to my house while I was at work and left a note on my front door turn my gas off. When I got home I saw that I had forgot to pay my bill I went online I paid my bill. I called to see if they will will come and we store my gas I'm told not until Monday, July 16. This is on July 11. All my appliances are gas my stove my oven I water heater my dryer, I can't cook for my kids I can't wash my kids clothes I can't wash dishes my kids are taking cold showers and Florida city gas says " sorry that is the best we can do". No one's available until Monday, July 16. Oh and and adult 18 years or older has to be home in order for us to turn it back on. If I could afford to take a day off of work I wouldn't have "forgot"to pay my gas bill. I didn't have to be home for them to turn it off. Never never have I heard of such poor customer service when it comes to restoring service. One customer service person I spoke to went out of her way to try, but whoever the scheduling person is won't make any exceptions. Their customer service is in Georgia, and we are in Miami how is that? read more

florida city gas is a complete joke. website is a mess. have to reregister with new account number and cannot get anything to take on the site. they say my zip code does not match. BS. i had to deal with them once before years ago and it was a horror show. i'll bet you money it is chaos down there in doral with this new roll out. sorry for the bad grammar but i am posting hastily and angrily. i wish there was another provider or that i did not put in the new water heater last year so i could get them the h..ll out of my life. read more