The only current that FPL is changing is from on to off. They suck as a power company; it's just that simple. Why should they care anyway when they have a monopoly and couldn't care less what their customers think of them/service. Honestly, I'd move to another part of this state solely to get a new power/utility company. read more

Poor customer service. According to a supervisor with a heavy accent, they follow certain procedures and that's it. Case in point. A simple phone call to ask if there was an outage was meant with resistance and excuses in checking. I have a new house with a smart meter. After insistence to check the meter I didn't get a confirmed response. Although, I was not at the location, the rep kept telling me to check my circuit breakers. After disconnecting the call without an understanding of the answer for the call, I started receiving Text's and emails that my power was restored. After calling back the next business day, I was told that the power was actually never out and those messages go out anyway. The customer service employees seem to be under trained, unable to answer simple questions, and hard to understand. Since in nearly all cases the customer has no choice to change providers, this company has no incentive to proved good customer service. read more

FP&L has an incredible poor "Customer Service" Dept. It took my several attempts and 20 minutes to eventually talk to aloe person. After supplying all essential details on my account ( since 7 years) they continued to bother my with my ss number. Extremely frustration and still no solution to my problem... Just one star; poor service.. read more

I've always been a huge supporter of FPL until today. I recently moved into a new house and had service activated to my address...so I thought. There are 2 meters on the property. One for the house and one that was in the middle of the yard for a previous RV. Only the one in the yard was put on my account. Today the power went out in the house, and we lost everything in our refrigerator. The technician came out and checked both meters and said they were both working. He said there must be an electrical issue with the house. Come to find out they cut service to the house for non payment even though I activated service to my address and made the payment showing on my account. How were we supposed to know that they didn't activate power to the house? read more

This company is a joke and their customer service is terrible. I have spent hours on the phone over the last few months trying to get my account situated and when I speak with someone they saw " we are short staffed." Please tell me How that is an excuse. They don't know when they will get to my situation, when I can expect an update or the refund I'm owed. They would be sure to shut my service off if I wasn't paying but they can take however long they need to return funds and correct accounts read more

For 3 months, I received Late Notices 1 day before the actual Due Dates shown on the Statements. It's while we were paying before the Due date. Very unprofessional and frustrating, especially when we are never late with any of our bills. read more

You can take this shit and it right your ass. I have purchased all new appliances this year and purchased new central air and washer and dryer. So what you're saying is a bunch of sh"". You are the culprits for Our high cost. I have lived in this home for 8 years. I have watched you jack up the price per day from $2.30 per day to $ 9.12 per day. So you and your Savings are causing Seniors to lose their homes. I hope you understand what you are doing this to people who need your help. Thank you for nothing. read more

Numerous work orders have been created and later cancelled out because the work was allegedly done even though it wasn't. I really miss PSE&G and the fact that their employees actually took pride and were accountable for the work they did. FP&L knows they are the only game in town and it shows. My only wish is they zero stars was an option. read more

Florida Power & Light - Actual photo of my street lights. - Utilities Near Me

They unfortunately are the worst with estimates for repair. Power Been down most of the day & they gave an estimate of 12:45am. Temperature is over 80 and humidity is HiGH! I called to see what's happening with the restoration ant 12:47sh. They said they cannot do anything till a tree service comes by and trims the tree where the tree already dropped its branches. So I asked how can they give an estimate if they don't know when the tree service is coming. There's more details and my home is the only one affected and you can see clearly where they need to reconnect the down cable! Terrible and deceitful/ not complete info regarding repairs read more

FPL chat agents only know how to copy/pate pre-elaborated information. No one is really helping. I've been a customer of FPL for the past 17+ years. I've been moving from property to property without any issues. FPL created a power outage because they added the incorrect address to the meter, one of your incompetent employees told me he would cancel my existing account 'to resolve' the FPL mistake made. He cancelled it and created a new one in order to restore the power in my property. What he didn't do was to tell me that I would be charged as if I was a new customer a deposit of $310 dollars. If I knew this I wouldn't have allowed that 'fix' to happen. It's a lack of moral and ethics for FPL to blindly hide this from customers and scam people into forcing them to take HUGE amount of dollars in deposits, is ridiculous. The billing Supervisor 'Alex' was even worse than the copy/paste agent 'Amy'. These people that you have working in the chat support really don't show any empathy, tact or sense of urgency. They treat every customer as 'x' or 'y'. I'm extremely disappointed with this company and with the way my situation was handled. Alex FPL employee number# 5553050691, e was the billing Supervisor. read more

no way to get an answer from Lilian Sanchez! we are without power for 54h in this moment, she is the person charged to send the crew to reconnect the power, she does not answer on the phone, nor to messages and the mail box is full! How busy! read more

Worst company ever bill was 10 days past due turned my power off now they want a $45 reconnection fee crooks crooks crooks. Worst company ever. read more

My power flickers, goes off for a few seconds, or goes off for up to several hours all the time for no apparent reason. It caused issues with my AC and has affected me when I work from home. FPL has let this go on for years because, what am I going to do, find another power company? My guess is that they're using low quality equipment and low quality contractors to do the installation and maintenance of equipment and not upgrading and maintaining equipment as they should. But they have millions of dollars to spend on advertising and marketing. I wish my bill reflected the quality, I'd be paying a dollar a month. read more

I requested my street light turned off around Aug 22. (I live in county & not city, so I have to pay for a street light individually). On Aug 27, an FPL employee randomly turned off my Budget Billing without request or my authorization. For Aug-Sept billing period, I got bill all the deferred payment they'd been holding back for Budget Billing. That employee did not leave their name on this action, so no recourse action can be made against them. On calling, they re-initiated a request for Budget Billing. Customer service had to personally put this in. Now I'm not sure it will get done before next bill. Improvements: 1) Double check with customer on anything as significant as turning of a particular service, like Budget Billing. 2) Require employees to leave name on any service change they initiate. 3) Make setting up readily available to consumer on website directly. 4) Their consumer service was ok, but they were helpless to do anything more then request a restart on Budget billing. read more

Customer service and "supervisors" are not the smartest and kindest person that I had opportunity to talk with. They do not have common sense. I am just shocked. read more

The lights and electricity are awesome, but their customer service indicates just how much they dislike and disrespect actual customers. Customer service representatives are not the problem--They are trying. The problem is systemic. The ROBO-ANSWERING MACHINE MENU doesn't have the categories we need, keeps sending you in loops asking for personal information and in the end, flushes your personal time down the drain. Today I had one question. It took 1 h 45 min to speak to a human, 10 min. on a transfer line to the proper department, which rang and then got dropped before it was answered, 5 min. to realize the department number I received from the representative wasn't in service, 10 min. to write an email to FPL only to get the automatic reply: "support at FPL.com only accepts messages from people in its organization or on its allowed senders list". Add up the time today and realize that we all have to wait for a day we're home sick to attempt to contact FPL and no matter how much time we spend, the question will still be left in the dark. read more

I had to give one star... It's not only about this outage in Pompano beach. It's every rain. Not hurricane, just a storm and we are out. We have no power since yesterday afternoon and they are still trying to fix and nothing it's already 830am. I have a pond. Last time all my fishes died by lack of oxygen since the waterfall and other machines stopped. Now I have new fishes and all are gasping for oxygen in the surface of water. I hate this company. Not reliable. They charge absurd price for the shit job they offer. read more

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You're the worst! My power went out 3-days in a row. There are no updates at all. The 2nd outage is supposed to last 9+ hours! And you don't even answer the phone after 7pm. Suggestion is use app. How can I use an app with no internet? Complete morons at #fpl read more

Great help by the FPL customer service representative!!! I called 800-697-5223 and let the automated voice know that I needed customer service, and then placed my cell on speaker while on hold waiting for customer service. Once the FPL representative was online, I informed her of my stressors/issues: * I was able not showing the deposit to start FPL service as having been paid in my bank account, but on the FPL online website, it showed as paid on one screen. However, on another screen, as Not paid.? But it would not let me pay.? Said I had already paid. * Another strange issue is that I could not get into the account on the phone as it would not accept my Social Security number. The representative from FPL patiently walked me through recovery status... I came to find that I needed to lift the lock I had on my credit card to unlock it so that FPL could then check my Social Security and such on my credit report(s). Once I unlocked my credit, the FPL representative all the while remained on the phone while I did this with my credit, resolving both issues: *** The deposit issue is resolved, and I can now enter my social or account number when calling for FPL automated info. The FPL representative displayed outstanding skills, professionalism, and character. read more

Florida power and light is the worst take a huge deposit then take forever to return it. Can't speak to any customer service reps unless you repeat five times speak to an agent then you're on the phone on hold for 45 minutes. They say they're mailing you your deposit check in 2 weeks to call back if you don't receive it then they say that it's in review another 2 weeks goes by nothing and you call again and wait on the phone for another 45 minutes and they transfer you three times to speak to a supervisor and say they're going to expedite it and it'll be here in 3 days guarantee it won't be here in 3 days. And when you speak to them when you're frustrated from having to call them so many times to be put on hold they have attitude. If there was another choice in power company I would surely use them instead of this crap company. read more

I have never experienced a worse service than with FPL. My power got disconnected randomly after a whole month of no issues. Had to call at least 7 times to the same call center to identify that the issue was that there was no meter connected to my account (?), which should have been identified and fixed immediately when I started the service. 6hrs later and my power is still not back. All my food is spoiled, and purely from awful service from FPL. read more

if I could leave ZERO stars I would. the portal never works, they never want to grant an extension. Payment portal is absolutely garbage. you can never speak to a representative, they charge you extra fees for their mess ups, then you have to deal with the consequences of more money owed to them, while not having power. I would never recommend this company and have been yearning for a new one but they cover just about everywhere. Duke Energy, KEEP COMING THIS WAY!! WE NEED YOU!! read more

Bought a new house, it has been weeks and they won't turn my power on. Why? They need certificate of occupancy whi has been given to them. I can send it to them but their permit and planning department won't respond to me. Imagine you spend $500k on a house and you can't the power turned on! They have what they need. They screw up everthing over there. I had another house where there were always issues. Electrcians won't even work on their equipement if it has anything to do with FPL. Total s show read more

There's no reason anyone should have a $13-20 fee to pay your bill. This company is nothing but a scam artist. All my bills use to be much cheaper till they took over increases are over $100-$200 more than what other companies charge monthly read more

Stole money. I had called to cancel my service at one residence and set it up at another residence in December. Whoever took my call either lied or didn't care enough to actually put in the cancellation request because I was charged for a whole mont that I did not live at my previous residence. The representative I spoke to wasn't able to do anything and thus I had to pay for a month of electricity I did not use. FPL is a huge scam and the only reason they're still in business is because they're the only electricity company in the state. read more

FPL is cheating again. Here's what you should know: -- they always double bill last day and then first day of the next month. -- if you track kWh's used, FPL often must adjust billed usage with actual usage (to make them equal at month's end). -- At month end, FPL usage and "actual" usage is sometimes off by a lot (in their favor). When I called to report this, the meter miraculously advanced the following day. When I said I could send pics, they didn't want them. -- FPL always tacks on an extra amount at the end of the month, making inter-month "projected" amounts useless. -- FPL got a HUGE rate hike when nat-gas prices exploded in 2021, but FPL never lowered prices when those same nat-gas prices declined again just 6 months later - and we're still paying for that today. ------ Florida Power & Light is an absolutely terrible company ------ read more

Terrible customer service ! This company has the worst customer service ever. You can spend hours on the phone no matter what time you call till you get an agent and then they transfer you multiple times without solving the issue. In my case related to the transparency of the overproduced power by my new solar system which goes into the FPL grid. Allegedly they don't track that basic information, but the truth is they want to leave you in the dark. Even hang up on me on the chat... read more

FPL stopped debiting my account for payment without authorization after years of paying my bill with this method. Then FPl charged late fees. When I reconnected the autopay and got them to remove the feed they disconnected the autopay again. I confirmed with my bank that the bank never received the debit request from FPL and thai no block or hold was on the account for FPL. Hours on hold two different times to straighten this out. If I had another choice in Miami would use another company. Just like in TX these "public" utility companies are poorly run due to graft and incompetence. read more

Horrible mismanagement of problems and crews. We've been 8 hours without power thanks to their incompetence.

A supposed "service technician" called our place of business last week at 3:00 p.m. to notify us that because of our unpaid balance, the power would be turned off at 3:30. He even supplied me with order #22014578 and apologized, stating that he was only following orders. He gave me the number of (800) 342-8129 to call to pay our bill. His phone number was obviously spoofed. Of course I went online to check our balance and it was zero. Can't these scammers make an honest living and how can they be caught? read more

terrible customer service, very difficult to reach an associate. The customer service line a huge waste of time.... Its feels very disrespectful of peoples time and ultimately LIFE! Long wait times, inefficient service.... I called and setup all 4 of my accounts on autopay- one account was obviously not setup and now I am being charged, penalized, and cannot pay my bill online. Tried contacting customer service and again more difficulties. Do better FPL. Whoever is in charge and aware of this shitty FPL service will get this energy back 10 fold. its called karma. read more

Absolute garbage company that has atrocious record-keeping. My tenants set up a new service and I confirmed it, yet FPL inadvertently cancelled the request after I approved it. They had "no record" of my tenants ever applying, which is incorrect. The woman I spoke with was useless and just repeatedly said they have no record of it. I said I had multiple emails about it but she didn't care. They overcharge for electricity and underdeliver for customer service. read more

The middle of the day in the downtown Miami the power is out No thunder or lightning What do these guys do with all this money they spending No hurricane no thunderstorms it's not even raining read more

Customer service and automated tools are terrible. I am in the middle of trying to get service setup for a newly built home. It should be brainless, right?... well, no. - First I tried the phone number, and surprise... there is no way to talk to a human and there is no option to transfer service from the builder to me, so I have no idea what to select, plus... I need to make sure that I don't get service setup before the day I will move in. - Next I hunt down their website and find a chat option. They give me a link to sign up for service and confirm that I will be able to specify the start date. - So I go to the link and start answering the prompts... and their system chokes after I enter the address. - No worries I think, as part of the process I noticed an option to get a call back. It says I will get a call in 1-5 minutes. That was... at least 15 minutes ago. Seriously... I've seen incompetent service and systems, but this one eats the cake. Now I go back to keep trying to get the service setup. EDIT... it gets worse. I finally managed to reach a human and get my service setup. But, even though they say you can setup the account using your Drivers License instead of a Social Security Number, which I did, their system hangs when you try to register for the online portal after getting service with just the Drivers License, and TBH given the horrid state of their automated systems I was not comfortable giving them my SSN to store, as such systems incompetence probably extends to security against hacking and I don't want my identity stolen. And their IT support person just gave up instead of fixing the issue. The desperately need to improve their IT department. read more

First off the customer service absolutely sucks. Power got turned off for their mistake. I created an account on 2/10 and have been paying over a month. The power was turned off without notice on 3/23 because they stated the power was ceased from the previous owner .. fast forward to today 3/24 I'm still without power and lost all the perishable fridge goods and had to buy a multiple lanterns and a cooler for refrigerator goods. Called multiple times and they stated the ticket was created. Now they are saying there is not ticket. To going back and saying there is a ticket and power will be restored the following day even though there is a 24/7 work truck available. So here I am leaving no stars for this horrible company because they obviously don't care for their customers and have never took a dump in the lantern light.... read more

Worst company ever! All we had was wind, and my power has been out for two days with no updates on when it will be fixed. If I had an option of another company, I would go with it. They suck. read more

First let me say that when there is an outage, it takes forever to get power back, twice in 2 months I had to throw away everything in my fridge ! Second...this company has a ton of phone numbers and I called SEVEN and could NOT speak to someone...its automated and tells you talking to someone ISNT an option...WHAT THE HELL IS THAT?? I'm in the process of leaving the state and needed to discontinue service and it was hell trying to talk to someone! UNACCEPTABLE!! This company needs to improve their system!! I've NEVER had this much trouble trying to talk to an actual person, just ridiculous!! I'm completely disgusted!! When you have a bill, they expect payment, when there is an issue, you can't talk to anyone to get it resolved!! I wish everyone luck with them and pray they have an easier time getting in touch with a HUMAN, you're better off going solar!!! A pissed off EX-customer read more

absolutely terrible company... they steal more and more money... not even worth a star.... the online system went down and I was charged for late fees for something that was out of my control... check your bank after every bill cycle... read more

A guy came to asked me to pay my bill and said the web site is not reliable. That I should call. I discovered the web site is horrible, but no one answering the phone either. Horrible service. The machine said my last payment was refused, but that is because I changed banks and FPl keeps billing, through complete incompetence, my closed account. The machine, which knows nothing, but is all FPL has said my account has been closed already. But I am typing this so that is incorrect. Can I select 'no star' I blame it on the millennials, easily the worst generation this country has ever had. read more

My last two electric bill have been outrageous. My average bill for the past 9 years has been around $200. The bill I got in January was $413. I thought it was his but I paid it because of the cold weather. The bill I got payable in February was $722. I called FPL customer service (you have to just keep saying representative over and over and give no other answer to the prompts in order to get to a human- this is intended to tire you out and wear you down so you go hang up) and requested they check the meter. They came out two weeks later and took the meter. They take 30 days to check them meter for accuracy. In the mean time I have to pay the $722 and when they find out the meter is bad, they will just put a reddit on my account that will be used up over the next 4 months or so. They do not give you money back but if you do not pay, they will shut off your power. Customer Service is a joke. As I was speaking with them, I asked about a surcharge I had heard about and they said they were not aware of any. The supervisor even got on the call and said the same thing. When the gentleman came out to swap out the meter he said there was indeed a $105 storm surcharge. He also said that rates have gone up 40% in the past 3 years from $0.10 per KWH to $0.14 per kWh. He also told me that there are a lot of customers with very high bills for February. He tried to explain it away with lower than normal temps, but the average temperature 2024 vs 2025 for the billing period was only about 1 degree different. The truly dishonest thing is that if you call about a high bill during the summer, the recording reminds you that cooling takes more energy than heating and when you call about a high bill in the winter, the recording reminds you that heating costs more than cooling. Between lying about high bills and their criminal interference with a potential JEA sale, PPL has zero credibility. read more