Horrible. Driver forgot our confirmation, and wasn't at the airport when we arrived. Thankfully, the driver was at our resort for departure. However, instead of picking us up in the Lincoln Towncar as promised during confirmation, we were picked up in an old van. Since the AC wasn't turned on and the windows were not open, the van was unbearably hot when we got in. One seatbelt didn't work, and the fabric of the ceiling was falling down. When my 4-year was about to close the van door, the driver literally shoved him away from her van and into a lane at airport departure area. Nightmare. Wish i scheduled an Uber instead. read more

Horrible driver be careful they have this old man driving and he cut me off at a pump almost causing a accident in gas station got footage on dash cam read more

Florida Towncar Service - Town Car Service Near Me - Orlando, Florida

Awesome service. The driver that picked up my wife and son from MCO baggage claim was on time,. very courteous, and professional. Generally, the missus is not easily impressed, but she was so happy with the service that she called me and literally ordered me to leave a great review for him. Thank you for great service! We'll be calling you again in the future. read more

I reserved Florida Towncar Service (FTS) roundtrip from Thursday, August 15, to Monday, August 19, at Orlando, Florida, International Airport. FTS wanted its tip upfront before any service was performed. I should have cancelled right then and there, but FTS was the only airport car service that answered the phone right away. The 4 others had recordings on which, of course, I had to leave a call back number. I did not pay for a tip for service not yet performed. This is not how it is done and should not have been requested. The family vacation leader (Mrs. Marshall) said, along with her other passengers: the driver did not help with the loading/unloading of the bags; he drove much too fast; was aggressive in his driving by dangerously cutting too close in front of other cars when changing lanes so as to cause a great number of drivers to blow their car horns at him. This was the same on the return trip to the airport on August 19. His driving really frightened my family. When I pulled up at the resort house, he was aggressively badgering Mrs. Marshall about his tip. Since I set up the service and paid for it, I pulled him aside. Mrs. Marshall said, "he is a terrible driver and I am dissatisfied with his service. I do not want to tip him." He complained that he didn't realize he had to take us so far from the airport (40 minute drive). As someone who owned a car service, "shouldn't he have completed a mapquest" to find the distance and time?? Anyway, I had him charge $30.00 on my credit card. Mrs. Marshall refused to tip him at the airport on their return. She said, they got their own luggage again and totally ignored him by walking into the airport to get away from him. I will never, ever use this car service again, even if they are the last car service on earth. I will get where I'm going by skates, skateboard, bike, scooter, horse, camel, whatever!! read more

Still a happy customer after a decade! Florida Towncar has been the only service we have used in the years we have vacationed in Orlando. We've had no reason to look elsewhere! Drivers have always been on time and reliable. The one time our driver was late picking up from the airport, he called us to let us know he was on his way, and he still beat our luggage arriving anyway. There's been a change in ownership, but same great service and very good rates! read more

These guys are as professional as it gets. What a great experience. I called and JC picked up the phone. I told him that I needed transport from Orlando Airport to a hotel, and pickup the next day to go to Port Canaveral. I then needed to get picked up at the Port a week later and brought back to the hotel and to the airport the next day.....it's not as complicated as it seems. No problem whatsoever. JC quoted me an amazing and fair price for a black SUV and assured me not to worry that the driver would be waiting for me. I had planned to call them the day before to confirm everything would go down as planned and I didn't get the chance to because JC called me 2 days before to confirm everything was setup. When I arrived with me 2 kids in tow Michael was waiting for us in baggage claim and helped us with our bags. Michael was extremely professional and personable and was a joy to ride with on all trips. The entire experience of logistics of this vacation was made much easier by Florida Towncar and I HIGHLY recommend them for your travel needs. read more

Excellent service. I remember traveling to the Orlando area with my parents 20+ years ago and being picked up by J.C.'s company well before I was allowed to drive. It felt great to use the same service again with my family. Although I do use the on-demand services too, Florida Towncar is always my first choice to/from the Orlando airport. read more

This is our go to transportation provider when we visit Orlando. JC was awesome and now the new owner, Tony is running things. Tony is fair, dependable, and honest. The cars are clean and look good. When Tony says he'll be there to pick you up, he'll be there. The prices are very reasonable and we appreciate the great service. Highly recommend. read more

Tony was great and got us comfortably to Sanford Airport following our Universal Studios vacation in May. We originally planned to use his services upon our arrival as well, but there was a mixup. Due to this, I would normally rate this much lower. However, I have never seen a business owner go to the lengths Tony did to make things right. Every business makes mistakes, only the best make it right. read more

Pretty straightforward; driver (Tony) was waiting for us in baggage claim with our name on a sign. It was a 2 minute walk to the car and then a casual, fun ride to our hotel in Disney. When I booked the pick up a few months ago, I mentioned we'd be celebrating our honeymoon in Disney. As such, they threw in a free grocery stop at one of the Publix that is on the way to Disney. You need to pay for the roundtrip ride - in cash - when you are dropped off. This worked out well, as it was one less thing I had to worry about on our day of departure. A great, care free experience all the way around. read more

Towncar service is the best way to get from airport to hotel. Our driver was waiting for us at the baggage claim and early for our departure pickup to the airport. I would highly recommend this service for anyone needing airport service in Orlando. Price was very reasonable. We didn't use it but the grocery stop is a very good idea... and $10. Thanks Heather for a great recommendation! read more

I have been using JC & Florida Towncar Service for 15+ years and have ALWAYS had excellent service. He truly understands and delivers exceptional service. His drivers are courteous, the cars are very clean and comfortable and for me the price can't be beat. For me, there is no other choice for transportation to & from MCO, thanks JC for always taking great care of me & my family! read more

Last night I attempted to make a reservation with Florida Towncar Service off of my iPad. I had some technical difficulties because my information did not go through and the date was incorrect on my reservation. Instead of sending me an email asking to confirm my detail, this morning I received a rude email from the company stating that my reservation was D.O.A. and that my email "defies all common sense". I'm disappointed on how unprofessional this service was. On Jul 13, 2014, at 7:36 PM, Florida Towncar Service reservations@floridatowncar.com wrote: DEAR BRANDY , YOUR RESERVATION IS D. O . A . THIS RESERVATION DEFIES ALL COMMON SENCE , ALL LOGIC , AND ALL CAPABILITYS TO PERFORM!! YOU MIGHT TRY THE REAL PHONE AS A PHONE!! NO TEXTING , SORRY WE CANT POSSIBILY HELP YOU !! CALL 407-699 -9999 WE CANNOT TRAVEL BACKBARDS IN TIME AS YOU REQUESTED? On 7/14/2014 8:16 AM, Brandy wrote: This email is unprofessional. I entered the wrong date of service but this email is still unnecessary. Instead of the below emailed response you could have asked me to verify the information. You have lost my business. Brandy From: Florida Towncar Service reservations@floridatowncar.com Date: Mon, Jul 14, 2014 at 10:08 AM Subject: Re: Reservations: Form Submission common sence!! in the same city , use the phone or at least post a phone number for dispatch to call you !!!!!!!!! you must have been texting shame shame on you !!! you are the kind a customer my competition deserves !! no lost here!! good by !! good ridens!! heres a tip next time try sending up smoke signals!!!!!!!!!!!!!!! read more

For our honeymoon, I didn't want my wife and I to be stuck in the back of a random cab, so I did some research and decided to go with J.C. and Florida Towncar. The car had a tiny bit of wear, but was very clean and J.C. was fantastic. He knew what questions to ask in advance and was very patient and polite as I figured out the answers for him. Upon arrival, he knew exactly where we would be in the airport and exactly where we needed to go - also helping with our bags without any request. He was prompt and courteous at all stops throughout the week, talkative when we wanted to chat and left us to ourselves when we needed time to talk alone. After calling several services I know his rates are very competitive as well. I would absolutely recommend Florida Towncar to anyone. The only thing that had me momentarily hesitant to give a full 5 star review was the slight wear on the car, but again it was very well maintained and very clean. A little use just means J.C. is giving the same exceptional service to customers over and over again, so I'm very comfortable with the top rating. read more

I'm in agreement with Sdot G. Was looking for a car service, sent an email for a quote and got an extremely rude response back in all CAPS with lots of ???...and a nice end of GOOD BY (yes, learn how to spell), GOOD RIDDENS (yes, spell check is something they don't have in their system) and GOOD LUCK...is this how professional businesses treat potential customers...I THINK NOT!!! read more

I have used Florida Towncar Service for many years. I have also referred people to use their service. This past week I came in town for a family trip to Disney. I had emailed and spoke with this company about my itinerary. When the driver picked us up he didn't seem to remember any of our plans. Then he wanted to change the plans. I had to argue with him at the airport. I have never had such a bad interaction with this company before. I was very dissatisfied. I will use a less expensive service next time. read more

I have only great things to say about this service. Even though our flight arrived late, Carlos was waiting in baggage claim with our name on a sign. It was an easy walk to the car and a pleasant drive to our hotel. When it was necessary for us to leave a bit earlier than scheduled, all was handled in a courteous way and Carlos was there even a bit earlier. The cost for the service was very reasonable and I will say this was the smoothest part of my whole trip. I will recommend Florida Towncar service to anyone heading to Orlando. read more

Best town car service in Orlando ! We have used this wonderful business for at least 20 years. They are dependable, professional, and always on time. They have picked our family members up at the Orlando airport, Disney hotels, and delivered us to Port Canaveral for cruises, and picking us up there afterward. They are reasonable in price. I'd never use another service! Thank you, JC and Tony!!! read more

The driver arrived early at the airport and was already waiting for me and my party. To confirm arrival the driver called early to inform us where he would be at. It was very easy, met the driver at the luggage carousel where he helped us with our bags. The ride was and quick. It turns out our driver J.C was the owner. Very Friendly and informative. You pay the driver in cash as soon as you arrive at your destination. Pick up time was also confirmed before being dropped off. Pick up day was easy again, a call was made 20-30 minutes before our schedule pickup time. Overall I've been extremely happy with the service, and will definitely use them again. Price was reasonable and comparable to a round trip taxi ride. read more

You won't be disappointed! JC and Michael both went out of their way including a negotiated 30 minute grocery stop for us! These men and service are high quality, provide a very reasonable priced service! PS They are friendly and both love Faith and family! So thankful we found you! read more

Florida Town Car and J.C. are the best. I've used them for years. Ultra reliable. In January, FTC (J.C.) picked us up at the airport and took us to Cocoa Beach where we left on a cruise. My wife broke her leg in Jamaica. I brought my daughters back to Florida while my wife was in the hospital. J.C. helped us in our hour of need. Not only with the trip back to Orlando. But he stayed to wait while I made some arrangements and got me to the airport so I could rush back to Jamaica. Upon my return with my wife, they were there to take care of whatever we needed. J.C. and his team aren't just a great company, they are good people. Choose Florida Town Car and you won't be disappointed! :-) read more

We have used J.C. and his Town Car service for several years now and have never once been disappointed with the service. J.C. is the owner and somewhat of a throwback. He still keeps his reservations in a large book in his car, he writes everything down methodically and has yet to make a mistake with any of my reservations. This trip was no different than any of the trips before. J.C. called me as my plan was pulling into the gate. He told me where my bags were being sent to and that he would meet me there. As we came down the escalators there stood J.C. in his customary white shirt and dark pants holding my name sign. He escorted to us to baggage claim and assisted with retrieving our bags. Then it was on to the VIP parking for J.C's town car. His car was clean and ready to go. His prices are better than most and his service is as well. You can't go wrong with Florida Town Cars and J.C. read more

Competitive pricing + wonderful service. JC was fantastic - totally went the extra mile for us. He waited patiently for us during a long checkin process at our hotel, then drove us to the building where we were actually staying so we didn't have to haul our luggage from the checkin spot to it. He offered to stop for coffee during our 6 a.m. pickup. He was kind and friendly and extremely knowledgeable about the area. He even gave us maps of all four Disney parks. I will use them everytime I come to Orlando. read more

Another service that I just learned about ... Florida Towncar was recomended to me by a good friend from work (who use them to drive his girlfriends to a diner :-) and I had them to pick up my mom and sister when they came to visit for holidays. I was at work and couldn't pick them up myself so I let the Florida Towncar do that for me. Yes, I could just send a cab, but the price is not that much higher anyway and the look on my mom's face when she arrived to my house was ... priceless ... LOL read more

We arrived 25 minutes early and they were waiting for us. Excellent service; will use again.

We decided to take a family vacation to Orlando and needed a round trip ride from airport to the hotel. We didnt need a rental car since our hotel offered free shuttle to and from the amusement parks. After looking at other car and shuttle services we decided to go with Florida Towncar Service after reading the other reviews. As the majority of the other reviews have stated, the only way we would have been more satisfied is if it was free. The whole process was nothing but professional from the time the phone was answered until pickup at the airport. There were 4 of us including 1 car seat. Tony met us at the baggage claim and helped us with all our bags. We did not pay until we were at the hotel and we pre paid for our return to the airport. There were no hidden fees or taxes or gotchas as far as price was concerned. We paid the price I was quoted on the phone and all tolls were included in that price. One thing of note, this is a cash only service. Not that big of a deal since we just made sure we had cash on hand to pay when we arrived at our hotel. The lincoln town car was clean and had plenty of room for the luggage of a family of 4. Tony was on time for both pick ups and all scheduling was a breeze. Final verdict being if/when we go back to visit the big mouse in Buena Vista we'll definitely be using Florida Towncar rather than any other shuttle. As a side note, and this is coming from a former valet, take care of the driver if he/she takes care of you. I know this will sound like a commercial but not only are these guys providing a first rate service at cut rate prices, they get you to your destination in style and comfort. After flying cross country in the cattle car known as southwest it was refreshing to be able to ride in comfort with just my family. Booking our car service with Florida Towncar helped get our trip started on the right foot. read more

I cannot say enough nice things about Florida Towncar. JC was amazing. He was super professional, enjoyable to talk with and made our rides enjoyable. I highly recommend this company. We used them for 3 legs of our Disney trip - from the airport to the Polynesian and for our ride to and back from cruise ship. read more

Tony, the driver, called before my flight took off to introduce himself and confirm the pickup. A proactive move that I appreciated. My flight arrived late in the night and Tony waited for us when we picked up some supplies from a 24 hour drug store on the way to the hotel. Everything went smooth for both drop off and pick up. Pricing was very reasonable. Great service! read more

Just got off the phone with this RUDE form of a business. told them i had 7 people in my party - $85 for a VAN and $55 for 2 town cars because 2 people in our party were leaving the day before. This guy would not allow me to talk and was very rude. I told him that I did not plan to spend $195 (that's tooooo much) He also yelled GOOD LUCK GETTING A TAXI BECAUSE THEY COST $70 ONE WAY and hung up!!!! read more

We always have a wonderful experience with Florida Towncar. Always on time, fairly priced and friendly service. Highly recommend.

We found these guys after seeing a tripadvisor recommendation. We called on short notice and they said no problem, we'll be there. He didn't even ask for a credit card. They were there on time and picked us up at 5:30 A.M. at our hotel 5 days later, even waiting outside early. Cheaper than a cab and I'll be using them every time for our annual trip! read more

We started our trip with a surprise...our planned driver had a flat, and Florida Town Car had arranged for another company to pick us up. The driver, John, was from Prime Transportation, and arrived in a shuttle van. We were happy that the company made arrangements for us rather than leave us stranded. John was friendly and professional. He said we should have our town car service on the return trip. He said the two companies do this occasionally when there's a problem. The return trip was not nearly as pleasant. Our driver called me on the afternoon of our departure and suggested traffic was bad and that we should leave earlier than planned. OK, I thought, no problem, we would do our best to be ready earlier. She called again when she arrived, letting us know again that traffic was bad and we should leave early. We went out to find the same white van from Prime Transportation. The driver was clearly impatient, said not a word to us on the trip back except to confirm airline or complain about traffic. The trip back took the normal amount of time...no traffic delay whatsoever. So...kudos to Florida Town Car for getting Prime to pick us up. Based on that alone I'd recommend the service. But they might reconsider Prime as their partner, as the experience with Prime was less than satisfactory. read more

I use this company on every trip. So much nicer than taking the group transportation that WDW offers. Exceptional, personalized service. And they never complain about how much luggage that we bring! I will never use another service. JC is dependable, safe and quick. read more

They use Very OLD towncars and do cash only no credit cards rate was higher than other company i called after they dropped us off

absolutely worst service i've ever received from anywhere. i simply emailed regarding a car service for the following night, and received the response below. we clearly will never use this company; my husband & i thought there email was hacked, so we emailed back, and they sent the same type of response. heres a brite idea ?? why dont we send an email for same day pick up , instead of useing the real life phone , one on one, especialy since we live localy in the area code !! maybe we just might communicate , and give you excatly what you want!! / oh by the way , after we got your message , we sent you a smoke signal !!!!!!!!!!!!!! it read sorry too little too , after the fact , .......... next time use your phone the old fashion way , as a phone ! live human to human , you might be suprised !!!!!!!!!!!!!! read more

If you are going Orlando I can only tell you that our experience with Florida Towncar was excellent. Our plane was 5 hours late getting in, we let Florida Towncar know of the problem, they made arrangement to have a car there when we arrived. Very clean car, great service coming and going, great value. read more

Our AAA agent recommended Florida Towncar Service when we booked our Disney trip. When our plane landed I turned on my cell and within 5 minutes J.C. (the owner) called me and said he would be by the baggage claim with our name on a sign, and he was. He helped us get the luggage into the car and we were off. While we drove to the Art of Animation Resort he answered all our questions and even gave us a little history of Orlando and Disney. My wife and I have two kids (1 & 5) and they provided two car seats for them as well. When we pulled onto the Disney property he turned on a CD that had Disney music on it and officially welcomed us to our Disney vacation. That really made our little girl happy! This is an excellent company and I highly recommend them to anyone traveling to the Orlando area. J.C. and his company are top notch! read more

I would NEVER recommend this company to ANYBODY!! I was told when I booked the reservation that our driver would meet us in baggage claim at the airport. When asked about the time our flight would arrive, I told him 9:30pm. He said it didn't really matter because they would track our flight and even if we were there early, someone would be there to meet us. He said they rented car seats, if needed, and even said he would throw them in free. We arrived at the airport about 10 minutes early. We waited until about 9:40, still no driver. I called the number I had and he said he was on his way and commented about us arriving early. Yes, we were early when we got there, but at this point HE was 10 minutes late! When he finally showed up it was 10:05pm!! He came in and helped us get our luggage to the car and talked to my boys, ages 1 and 4, and proceeded to open the car door to let us in. When he opened the back door we immediately noticed there were NO car seats!! My husband asked where they were and this driver acted like he had no clue what we were talking about. I told him when I booked this, we were told we'd have 2 car seats. He acted like he never knew a thing about it and when we asked if they have car seats, his response was that most people bring them with them!! I told him again we were told they would be there when we were picked up...he still acted clueless!! The entire walk across the parking lot I don't know what he thought he was going to do with my children in that car! He acted totally floored when we refused to get into the car without a car seat! HELLO!!!! So there we were at 10:30PM still stuck at the airport, with no transportation on what was supposed to be an amazing vacation! Thank God for Enterprise is all I can say! Of course it cost us more to rent a car for the entire week but at least we had car seats and reliable transportation! I will NEVER EVER recommend Florida Towncar to ANYBODY! HORRIBLE SERVICE!! read more

Ok, so I need to say that I couldn't have asked for better service. Tony was our driver and was waiting at baggage pick up with a sign with our last name on it. Our luggage took almost 2 hours to come onto the carousel due to a thunder and lightning storm. Tony stayed and waited with us, grabbing our bags off the carousel when they finally came. We did not use the grocery stop ($10) but it is a great service that they provide. We were to be picked up at 5:30am on the day we left and Tony was there waiting for us at the hotel. However, the wake up call and the room alarm clock both failed us and we woke at 5:34 am. When we got to the lobby, Tony was still waiting (about 5:45) and all he said was "You guys don't want to go home or what?" We definately gave him delays in both directions but he was A1. No complaints from this family and we will definately use Florida Towncar Service next time we are in Florida! Thanks Tony!!!!! read more