Tim has been an absolute nightmare to work with- After having my product installed, I noticed that it was a "HydroGuard HDGT Series." I asked the installer to leave the package (as I assumed serial number was there) and he wouldn't. This raised an enormous red flag. I was told I was getting a commercial grade reverse osmosis system by the brand "AQUA DOCTOR" with a ten year warranty. I immediately googled the installed product, and it was available for $249.00 online! I recognize there are costs to a plumber and a counter top installer, insurance, but I paid 999.00!!! I called Tim immediately, concerned the installer switched the product out, but he assured me that my product was not the one online and was what the salesperson sold. I asked for the 10 year warranty in writing, the serial number, and the product batch number, and it has been complete radio silence. ABSOLUTELY UNBELIEVABLE- reporting to the Florida Better Business Bureau. UPDATE 3/5: Reached out to Danny the original sales person TODAY and he confirmed that the brand is Aqua Doctor (today, product was sold and installed on 2/25). When I sent this to Tim, he replied "It was the salespersons first day"and "I didn't know you were perfect...." I mean is this a joke, two weeks later your salesperson still thinks its an Aqua Doctor? Tim also said their company does not keep any record of serial numbers for products installed (which is insane) and he couldn't provide it. He said it was on my product and it is up to the customer to mail in the warranty. Would be nice to have the original packaging with the pamphlet to do so.... but what company installing anything commercial grade with a 10 year work warranty doesn't keep accurate records. This is REAL MONEY! I'm a pregnant woman drinking lord knows what because this company has no idea what they put in my house. read more

Everything was going great after the install 6 months ago, but now I'm having a problem with Iron again and no body returns a phone call and when they do it's to tell me I need to spend more money for this and that. Not happy about all the wishy washy answers I get when I get them. read more

We got our water system in around November of 2023. They put the system in however they routed the salt water clean out to go into the yard. It is killing my grass and heading very close to some plants that I paid good money for. I have called several times in the last 2 months to get them to come out to reroute. They had said on numerous calls they have us scheduled the next day but they do not call or come out. When I call they said they were short handed and trying to get everyone taken care of. Apparently they don't have time to fix what they have done so don't think they would have time for a new system. I wouldn't recommend them to anyone. read more

Tim knows his water. I was tired of lugging plastic bottles around with me all the time and getting that plastic taste from my water. I was tired of out-of-town guests coming into my house and asking "Yew, what's that smell? Oh, it's just my well water. I was embarrassed. So I asked for the works and got it. Tim and Erin gave me advice based on my water situation. My system covers my entire home and in addition I have a tank for drinking water under my sink. Everything changed. I save money on cleaning products and no more plastic! Even better, they are locals! Don't settle for fly-by-night or those huge corporations who install something you don't need and then lose your number. Florida True Water is easy to reach and they are always there to answer any questions before and after your installation. read more

This is by far been the worst experience I've ever encountered in 40 years I've dealt with the Ollie, the secretary Aaron, the office manager Johnny part of the field tech side that answers the phones. I've dealt with Michael, the field tech and I've dealt with Tim who's supposed to be the supervisor who does not do anything about anything. They don't return your calls or text messages. They install their water filtration system less than 24 hours of it being installed. I called them to tell them it was not working properly. They ignored me. They never came. It ended up flooding my whole entire kitchen 1989 my house was built. The original kitchen was still here in excellent condition. Once the water flooded from the osmosis water filtration system, it completely puffed out damaged my whole entire kitchen. True water seven different times came out to take measurements. They refused to remove the water filtration system. They refused to move the osmosis that flooded and damaged my house. They give you a paper that says lifetime warranty. Do not believe that they do not come out or fix anything. Once it's done it's like you get done and you are Done with them. I've been crying. I have pictures. I have videos. I have text messages. I've call logs I have all the appointments written down that were cancelled due to No Call No Show's. All I asked was to be refunded for the water filtration system and for it to be removed and to have my kitchen fixed. Tim told me no figure it out myself. You talk to one person they tell you one thing you talk to the next person they tell you something different then it's all twisted and Tim is saying that they're saying one thing but the staff are telling you another thing. This company is so unprofessional. I'm taking it to court. I'm reaching out to Channel 8 on your side news as well as I am blasting this terrible business on social media so other people don't get their head slapped and their house is ruined. They are unprofessional. The guy that installed my stuff was fired shortly after he installed my stuff. He told us that if there was any problems they would be taking care of with his signature and everything in black and white and let's just say nothing got taken care of. It's been nothing but problems and the company won't do anything and you cannot get a hold of anybody to get anything handled. Do not go with Florida. True water. This is by far the worst business that should be shut down so other people don't just lose money But also not have your home completely ruined after you just got it. read more