When I contacted Direct Services I was in touch with a real person right away. Lena called me and…read moresaid that she was send a man over my way in thirty minutes. Seth arrived and got to work right away. Fast, clean, and professional. I will be happy to recommend Direct Services and definately call them again if needed!

I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

I am 2 star due to cost.Be ware i had them to come out to replace outside faucet that was leaking…read moreat the elbow was rusted.I had a video of the leak.he didn't have to trouble shoot.It took about 20 minutes to take the elbow and old faucet off.The faucet he put on was the cheapest you can purchase at the big box stores about$12.00 total i was charged $323.00.I was told it included a service fee of $75.00.My point is if you don't come out for service, how can you do the work.Other plumbing co.waive the service fee,if you have the work done.Good Bye Universal last call.TOO HIGH

Mike and Judge are consummate professionals and performed the installation of a new toilet with…read moredetail to ensure our satisfaction. They went above and beyond to make sure everything was done in a timely manner. I appreciate Universal Plumbing for dispatching the dynamic duo to our home. I tried to upload photos, but being technically challenged, I failed. LeRoy & Cassandra Green

A bit expensive since I had done much of the work already. However, they did a good job.read more

Great service, great communication. Pictures were taken of problems found and solutions were…read moreexplained. The owner of this company is honest and trustworthy.

Morgan was great he was very friendly and did excellent work getting a new water heater installed…read more Great price as well!

Excellent customer service and support finding the residential water service line and installation…read moreof the shut off valve in case I have to turn off the water service entering the residence.

Excellent job. Timely arrival. Courteous service. Tech cut out and replaced a corroded bathroom…read morefaucet.

Fast, on time, did what was needed. I have used Ricky Jay…read morePlumbing now for at least on four occasions, at my house and my daughters. At all times, arriving was on the time frame given, work accomplished in a timely manner with excellent results. I will not say they are cheap to use. I did that route once only to have a second plumbing company come in to fix what the first plumber did incorrectly and wouldn't come back to fix the problem. So going for the cheapest option is not necessarily saving you money. The prices today are all more than yesterday! Can't help that. But if you're looking for a reliable plumbing company then look no further than Ricky Jay Plumbing Company.

After several months of a drain replacement, I went under the house to discover all of the cast…read moreiron drain replaced was still laying on the ground underneath the house. I also realized a glue joint on an elbow had come loose and the pipe had been cut off at an angle and not properly seated during the installation process. It was definitely not installed per local pipe codes and I don't believe the the young men doing the installation are licensed certified plumbers. When I contacted them about the problem they said I was "lucky" my warranty was almost expired!!! What company would not correct a problem THEY CAUSED REGARDLESS OF WARRANTY! NEVER AGAIN!

Show up on time & very honest. My sewer line was blocked by tree roots & they were able to clear it…read more80% but no warranty due to the tree roots.

I would recommend Pamela's Plumbing 1000 times!!!!!! Let's start with the friendly staff. I'm…read moretalking everyone from the secretary to the plumbers. Knowledgeable, helpful, and you can tell these are truly good people who are in the business to help others. And the service is PROMPT and PROFESSIONAL!!! I would not call anyone else for any plumbing needs. If I had ten thousand tongues, I could not thank them enough for their service. I highly, HIGHLY, recommend

Pamela's plumbing team- whether it is Jenne(a)?, John or even Pamela are Fraud…read more 11/20/25, I spoke with Jenna telling her the exact problem with my kitchen faucet leak and where is it EXACTLY LEAKING. She assured me that John can look and if needs to be fixed he will do that right there and then. 11/21/25, John came to my house, checking and claiming that my kitchen Faucet has to be replaced, when the leak was from the pull up/down section of the faucet (passed snap on connect). This by itself is fraud and deception. John also said he would run it with my warrantee company and let me know my portion of the cost. However, he added that Choice would possibly pay for builder's grade faucet and install at no cost to me. Then they abandoned the service call for the next few days. 11/25, I called and Jenna(e)? gave me three different to cost me. I asked for the estimate/ proposed billed be emailed to me. She said, "we do not do that." I asked, I need a detailed estimate before work. She refused. I asked to speak with Pamela, she also refused. But I agreed to buy my own faucet for John to replace and set up appt. for 11/28/25 - 9:00AM to 1:00. 11/26 she called me to say that they would not do it, it would cost me $2005. Then said $325.00, then said Choice would pay for $190 and I have to pay $205. I again asked for estimate, bill.. be emailed. she refused; speaking with Pamela was refused, return my initial service visit fee, she refused.... Then she hung up. She called Choice to say that I was rude and uncooperative. Sadly for Jenna, Pamela and the entire company, MY CALLS Get recorded. Also, in 5 minutes I took my new faucet head and replaced the leaky one, while videoing the process (no cost to me) and without Pamela's fraud. Video is large for uploading. If interested in seeing or hear voice recordings, call me at (706) 364-0555, I will provide. I called Choice who said, we never told Pamela's it would cost you any - if builder's faucet is placed. again recorded. Pamela and her plumbing company are a fraud, perform deceptive business practices (GA Law) and should not even be in business.

Had several appts confirmed and No -show. tried calling- mailbox is full. did not call or textread more

I paid for a service that was not completed and he didn't reseal the toilet like he found it and…read morethat cost me an additional $400.

Realized my aunt's water heater was rusted on top and soooo ready to blow. Bought a new AO Smith,…read morestarted searching for plumbers on Yelp, found Mahoney. Called on a Monday early AM, gave him a full description and sent over multiple cell-phone pix of the existing setup, he understood immediately what needed to be done, he was there Tuesday AM, finished well before lunchtime. Appears to be a great install in every respect, a real nice guy, timely, way less expensive than everyone else, and gave me a couple good plumbing tips too! Got my go-to plumber in the Hephzibah now! Big thumbs up on Mahoney!

When our hot water tank went out, CJ stepped in right on time--arriving the same day the new tank…read morewas delivered. The installation process was seamless, efficient, and handled with expert precision. Highly recommend for prompt and professional service

worst experience with a vendor in 50 years. I had a leak near the house so I called them, They show…read moreup and begin to rip my landscape fabric and then state they don't work on irrigation and charge me $130.00 dollars for tearing up my landscape. When I called the owner he stated there was nothing they could do and they dont live next door, so they had to charge a fee (130 dollars to show up and ruin landscaping!). never use tis company, call anyone else on the planet. they are horrible!!!

Plumber, Mark, came out and was very professional (I'd give him more than 5 stars, if possible). He…read moredid a great job, and showed care/respect for my property, vacuumed up any debris left from his work. The issue was fixed thanks to Mark. On the other hand, the admin in the Hardy Plumbing office was extremely rude and she knows nothing about good customer service. She doesn't even need to be asking phones and being this company's first impression - awful!!