Morgan represents Roto Rooter Plumbing of Augusta, GA very well. He covered his shoes before entering our home and I really appreciated that gesture on his part. He is smart, very professional, knowledgeable about his trade, and was respectful of our property. Faye G. Jennings read more

Excellent customer service and support finding the residential water service line and installation of the shut off valve in case I have to turn off the water service entering the residence. read more

For a Kitchen double sink - one-side only (non-garbage disposal side), leak from the drain basket. $275.00 for 2 people, for 30 mins. This was a REPAIR only. They originally wanted over $400.00 to install a new basket, which would have been under warranty, but only for 90 days. There was a slow leak, due to eroded sealant under the basket, between it and the actual sink. The plumbers were professional, and kind, but that price is horrific. And, of course, I paid it because I felt like I couldn't say no. I'm so mad at myself. I was expecting $150/200.00 for labor. I understand it is a specialized service and I am not discounting that, but considering it only took 30.00 mins, that is $275.00/hour. read more

I had an issue with the water continuing to run after the toilet was flushed, which could not be controlled by turning off water to the bowl so it ran for more than 24 hours. The 2nd bathroom had a similar issue but the water could be cut off. The plumber arrived to give an estimate, which took nearly an hour and a half. After an hour he asked if there was another toilet in the house in which I showed the 3rd toilet. This took another 30 minutes before he came with 3 estimates ranging from $654-$2,999. This covered replacing 2 toilets for $2,999, or replacing 3 fill valves and a angle stop in one for $982 or repair the angle stop and adjust the fill valves for $654. It was not until I agreed on one of the options that the water was turned off. I saw the plumber with a shovel and tools in the middle of the yard, I went outside and asked what he was about to do and he said turn the water off once he located the water turn off. I advised the water meter was on the curb by the power pole, he stopped and went to the meter and turned the water off. He was there for about 3 1/2 hours doing the work. (9-12:45) The last issue was after leaving, the hot water was at a trickle so I notified the company around 1:05. The plumber called at 4:15 to advise he was 30 minutes away but remembered he forgot to turn the hot water heater back on and asked if I could go turn it back on. I asked if he could document that he asked me to turn it back on in case anything went wrong. He apologized and because it was late in the day on a Friday, I knew he did not want to come back. For what I was charged, and sitting there all day, I should have received a follow up call from him or the company. read more

Bryant from Roto Rooter came and fixed the leak to my unit with no issues he was a very Smooth Guy just like having a Cousin over fixing the unit I don't normally talk to people but he was really Cool to chat with i give him 10 Stars all day (HANDS DOWN) read more

Bryant was a blessing! He fixed my problem in a matter of moments it seemed. He went on to explain what I needed to do in the aftermath. I really appreciate Bryant coming out to my house that night. He also saved me money based on what a plumber told me he would charge me the next morning again thanks Bryant very much. read more

Great service. So glad I chose them, and they chose me. The problem was a mystery, but he fixed it. Very reliable.

Service call was a joke. "Plumber" knew almost nothing except "replace". No grasp of repair or mitigation. Entry level service and company. read more

Professional, efficient, and great quality with pricing. The technician was considerate of home and gave insight to other services of the company that we will definitely use soon. read more

I paid high dollar service and got low dollar work. I won't use them again. I paid them to install new fixtures and it isn't flush or even sturdy. It looks worse than what I had in before. They are scammers who don't know what they are doing. I will be submitting a better business complaint again them. read more

I hired them to install new plumbing for a Duplex. Some work had been done incorrectly by another plumber. I spoke w/Cullen 3+ times about the job. I walked it w/him &explained it so there was no confusion. The job was; install 2 water lines/2 sewer lines (inside&outside), remove cast iron vents, install pvc, remove all waste, install vents for kitchen sink/washer,& 2 hose lines. I called 3times to confirm the job&asked that it be in the contract. Each time it was not done as I asked. I called again&emailed them to have it in writing. I hired them for $10,200. The work was to be done in 2+ days. They rushed, didn't check their work/clean up. They ONLY installed water/sewer for 1 unit. The piping that was installed was sloped incorrectly. They used multiple couplings 4 the sewer line instead of using a longer pipe, installed water pipes in the Block walls w/o insulation (not code), didn't strap the pipes, & left the wrong couplings on parts of the drain(not up to code). They incorrectly; bent pex, used the wrong fittings 4 the tub. I told Cullen about him not installing the 2nd sewer/water line&he lied to my face & said that it wasnt in the quote! After I spoke to him 3+times& got it in writing! They didn't cap any of the lines/test the system for leaks. They charged my card for 95% of the balance b4 ANY work was done. We agreed on 50% up front & the rest upon completion. That is fraud. I asked them not to charge the card again & they stated that they wouldn't but they lied & still did. That is fraud. Their workers do not know the code & are operating w/o supervision. I spoke with Mike(mgmt) & explained the issues. He met with me at the site& saw the issues. He said that they would "try" to get a more experienced worker on the job sometime next week. I had an inspection scheduled for Monday! I asked for a refund b/c I do not trust them to do the work correctly. Mike had an attitude b/c of this & said that I wasted HIS time for having him come out to see. 0/5stars! read more

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I hired Roto Rooter Plumbing to fix the low water pressure at my home, but I ended up regretting it. The plumber installed a new prv, ball valve, and swing check and it did not correct the problem. Water pressure to the house did not increase. It was clear he didn't know what he was doing. I called Roto Rooter to come back out the next day since the problem wasn't fixed. They came out and suggested there could be another problem, but there was no way to know unless the plumber dug up my yard. (More or less trial and error). I declined. By this time, I had lost total confidence in them. It's frustrating to PAY for a service and the problem NOT being fixed. Therefore, I employed another plumbing company. They came out diagnosed and fixed the problem right away. I was told I had a second PVR that needed replacing. They located the second PRV and replaced it. Now I have the correct water pressure!!!!! Why didn't Roto Rooter know I had a second PVR if they are in the plumbing business?!!!! Overall, I'm thoroughly disappointed with the quality of Roto Rooter Plumbing. I wouldn't recommend them to anyone looking for reliable plumbing services. Save yourself the headache and find a more competent plumbing Business. read more

The service I received today from your company was both timely and excellent. Your Service person I found to be both thorough and professional at every stage during my repair. Got your number on Speed dial Roto-Rooter. read more

Called office on Wednesday and was dispatchEd help by Friday morning. Mr. Carlos and Mr. Cullen did and great job cleaning out all the drains of my property. They gave me step by step information as they completed their work! read more

Called the guys out of the Aiken office and service was prompt. After we informed James and Ben what was going on, they got right at it and was able to clear our bathroom drain. Cleared our drain and even got some roots out of the drain and gave us some good suggestions for the future. These guys were great and will gladly have them back in the future. read more