I went to the website for this place to order some flowers for a family friend who passed. I selected something online but apparently, they did not have the flowers. I then received an email from Nelson telling me the flowers will not be delivered to the wake since the wake was being held at the time of his email, and they would send a substitute. I responded with email and a phone call stating I never asked the flowers to be sent to the funeral home I wanted them sent to the wake. I also stated I was only trying to order what they had on their website and Nelson cut me off mid sentence stating "Do I expect them to update their website every day and how he would not sell me flowers because I don't know anything about the busines". Well, I have been ordering flowers for years and have never has such unprofessionalism. Nelson also sent a threatening email to me in all CAPS and I really began to wonder how mentally stable this person was. I canceled the order and contacted Special Moments Flower Shop which is another florist in the area. Not only was she able to assist me that day with flowers to the family of the deceased, she was very respectful and understanding of the situation I was in. She also had a limited amount of flowers but instead of giving me an attitude like Nelson did, she gave me a solution that helped me and that I greatly appreciated. Avoid Flower Market like you would the plague and use Special Moments because they took care of all of my needs over the phone, via credit card and were very friendly and respectful to customers. I plan to let FTD know how Flower Market treats their customers but I heard FTD service is bad so perhaps they don't care. read more