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    Flower Mound Humane Society

    3.0 (8 reviews)

    Services - Flower Mound Humane Society

    Community Service/Non-Profit

    Animal shelters

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    Banfield Pet Hospital

    Banfield Pet Hospital

    2.2
    (21 reviews)

    We came into the facility this morning at 7 AM because our dog was in critical condition and…read morecoughing up blood. We called the facility as soon as they opened and were informed that our dog could receive treatment as soon as we arrived. Upon arriving at the facility, we were required to complete intake paperwork and weight measurements of our dog, who was bleeding from the mouth and could hardly stand. After all this was said and done, the receptionist finally let us into a room, where the nurse immediately told us that our dog would not receive any care because the doctor wouldn't be arriving for at least two hours. We had to rush our dog to a different emergency room after this, where she was thankfully able to receive care. I would not recommend this pet hospital to anyone, as you cannot rely on their doctors, nurses, or receptionists to provide care.

    Trying to schedule an appointment at this place is a nightmare. The appointments online do not…read morematch what they have available. You can schedule an appointment online for 5:30 when the doctor leaves at 5. And when you call them, they say its a faulty system but Corporate won't allow them to change the system!!! Show up for an appointment you made online and they have no trace of it, nor is your dog even in their system, after been seen there over 10 times!!! We have since switched vet offices and couldn't have be happier. AVOID THIS PLACE LIKE THE PLAGUE!!! P.S. - Thank you for the automated response Lisa but unfortunately if we were valued customers, an employee would have reached out not a robot!!!

    Riverwalk Pet Hospital & Resort

    Riverwalk Pet Hospital & Resort

    4.9
    (14 reviews)

    We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

    Dr. O'Gorman really a smart, intuitive vet~ known him a long time; I highly recommend!read more

    Flower Mound Humane Society - nonprofit - Updated August 2026

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