This review is for the vet tech HANNAH and HANNAH ONLY. She is so kind and you can tell she really cares about the animals. Completely professional, knows what she's doing and how to handle the animals. Go Hannah!!! read more

I would not recommend the veterinary services at Community Outreach. We brought both of our dogs in for cytopoint injections and wanted to discuss prescription dog food. We were told by the tech that each dog needed a separate vet visit, costing us $50 per dog. During the appointment, the vet discussed the prescription diet with us and stated he would prescribe it. However, when we later contacted the office to obtain the prescription, the experience with the front desk was extremely unprofessional and frustrating. I then received an email from the clinician stating that only one of my dogs had the prescription diet documented in the chart notes, but that the prescription "should be enough" to cover food for both dogs. Despite the fact that we paid for two separate vet visits, they refused to provide a second prescription for our other dog. The office then tried to justify this by saying the second dog had an ear infection and therefore "needed" the appointment anyway. The ear issue was simply an incidental finding and not the reason for our visit. We came in for prescription diet management, paid two exam fees as instructed, and still did not receive appropriate prescriptions for both dogs. This felt incredibly dishonest and like we were charged unnecessary fees without receiving the service we were told would be provided. Our pets are family, and it's disappointing to feel like profit mattered more than proper care or customer service. I highly advise pet owners to look elsewhere for veterinary care. read more

This vet clinic touts itself as being affordable and low cost. I believe it initially it started this way, but now the prices are no different than standard vet clinics. Very sad that they changed and no longer provide good vet care at affordable prices. There needs to be more places that offer low cost prices because owners can't afford the high costs an less likely to take their pets in for vet care. The vet wasn't that nice and never introduced herself. I thought she was the technician. The receptionist and techs were nice. If I'm going to have to pay full price, I'd have gone to a closer place with an attentive v read more

My husband took our dog in to get his glands expressed because he was constipated and the vet basically treated him as if he was crazy for bringing him in. They completely wrote it off, and two days later our dog had an abscess that burst and we had to take him to another vet to get properly checked off. When we called to complain they said they wouldn't have a vet in for the next four days. They didn't even ask what was wrong. So rude and unprofessional. Plus the vet criticized us for having a husky, as if there's anything we can do about huskies being bred all around the U.S. If you choose to bet a vet in a southern state you shouldn't be criticizing the residents and dogs who live here. read more

Nothing but good experiences here. They're huge fans of my dog which makes him very excited to come to the vet. He struggles with anxiety in going to new places sometimes, and he really disliked our previous vet, but he seems pretty comfortable going here. The quality of care is fantastic and they're very transparent about all costs and what is completely necessary vs what they just recommend. I know I have saved a lot of money coming here over the past few years. There was a time when my dog had a medical emergency on the way to an appointment, which was terrifying for me, but they took amazing care of him and stayed very calm which helped me in turn stay calm. They stayed past their normal business hours to perform surgery on him and make sure he was stable. Thank you CPO for taking such good care of Ashton :) read more

Community Pet Outreach - at appointment - Veterinarians Near Me - Lewisville, Texas

See all

BeWARE!!!!!! I want to say with her. I need her outer front nail trimming and anal expression of glands. My dog has to have her glands expressed regually. I told the vet Tech Jennifer Sococool, then I said her feet she won't like. I will hold her. She went and got an assistant. Which had the clippers and gloves. Jennifer Sococool manhandled my dog by the neck. She has never had anyone do that to her. She start squirming. The other tech starting cut the nails on the right paw. Cut the middle toe nail would stop bleeding. I yelled NO. I said not to do the middle toes They are already short. I told you, Jennifer. Then she said her assistant doesn't speak English. Then she went to get a muzzle to put on my dog. I SAID NO. I don't want the assistant touching my dog. You (Jennifer) express my dog. Never finish the toe trim. I asked Jennifer do you always manhandle the dogs. She said I don't. Then I asked,So you muzzle every dog you take to the back. She said if they look like we might get bite. People Don't Let Them Touch Your Babies. My dog was mortified of her handling. My dog wouldn't hurt a fly. Very uncalled for. read more

I waited over an hour for my car to be seen. I have never waited that long in a vets office.

I've been taking my dog here for over three years! I love them and I ALWAYS recommend them!

I took my puppy here for a year to get puppy shots and neutered. I never had a bad experience with the front desk staff per se, but a few things about coming here made me really uneasy. For starters, I wasn't allowed back with my dog to meet with the vet. Not once. This struck me as odd, though I initially was okay with this thinking it was just because of COVID precautions. As time went on and COVID was less prevalent, I was finally able to go into the facility, but still not allowed to see a vet to ask any questions. As others have stated, the technician would bring the dog back and ask if I had questions, but that was pretty much it. I also did not always appreciate the technicians and how they handled my dog. The culmination of my bad experiences was when I took my dog there to be neutered. I expected the drop off/pick up routine, but did not expect the attitude I received from the technician when I came to pick up my dog. Apparently, he was nervous during the procedure and got nippy when they attempted to place an IV. As such, the technician requested that I come back to get my dog, citing that he'd been a problem. The technician made me feel really uncomfortable and almost chastised me, despite the fact that to me, this is a normal animal reaction during an unwanted procedure. The pricing here was really the only positive aspect. The prices are reasonable. Everything else was subpar. Would definitely not recommend going here and I will certainly not be coming back. read more

Both times I have come here everyone has been so nice and helpful. I'm not sure about others experiences with not being allowed with their pets during the visit but I was in the room both times I visited with my chiwiennie . ( both visits being in 2023 ) The best thing about this place is I can get in the day of calling. My schedule is very hectic and luckily when my dog was very sick they got us in within a couple hours of calling. The front desk and assistants are always nice. The doctor I had was crystal and she was very transparent and offered me different options to help my fur baby. My dog needed a life saving surgery and the whole team went of their way to get that set up for me to return the next day at 8am. The surgeon is my hero because he saved my dogs life and when I picked her up she was happy and alert. Prices are lower then most the high end vets in the area. They are honest and offer you choices depending on your financial wants. I really glad I brought my dog here and will return in the future. read more

Community Pet Outreach - Veterinarians Near Me - Lewisville, Texas

They're easy to miss but worth searching out. I was freaking out about my 6-year-old cat and the staff not only put me at ease but my cat too - and he doesn't like people in general. The veterinarian was fantastic and their prices are much lower than the average vet clinic. 5 stars if the location and parking was better. read more

My feelings about this place are mixed.... I've never had a bad experience with the front desk or medical personnel as others have alluded to in their reviews below as they've been nothing but professional. My main complaint is that they don't let you go back 8n the examination room to interact with the vet as he/she treats your pet. Instead, they make you sit in the waiting area out front and the only time you can ask questions about your pet's condition is when a technician brings the animal back out and frankly, by then its too late. The technician in our case seemed to be just a trained observer without any real specific knowledge of veterinary medicine. Sorry....but this is just unacceptable. This is the only clinic i've been to that doesn't allow the owners to be present while their pet is being treated/examined. Add on that their pricing has gone up quite a bit in the past few years which will compel us to seek another provider for our pets' needs. When I asked about why they didn't allow owners to be present in the examination room, their only response was, "That's just our policy sir." So my question is....what exactly are they so afraid of and what are they h8ding back there? Our pet came back noticeably upset after our last visit and they couldn't provide any real answers as to why. Would have helped if we could have just been present while she was being treated. read more

This place is not what it used to be, the young female Vet talks too fast, unapproachable.

Over 30 minute wait time for no reason. Either don't schedule appointments that you can't handle or figure it out. Anxious dogs barking in every room and with good reason. No one here cares about them read more

I got my 1 year old dog spayed here. My dog is a breed that can be pretty protective. CPO had a muzzle ready for me to borrow which made me feel better. The vet tech was so sweet and patient with my dog. I really appreciate the compassion. Highly recommend. read more

Community Pet Outreach - My pup 2 weeks post op happy girl - Veterinarians Near Me - Lewisville, Texas

If I could give them less than 1 star I would. Vet on duty told me she was ordering a thyroid test because she suspected our dog had hypothyroidism based on the physical exam. Cost was 199$. The next day we were told that the test results indicated low thyroid output but they wanted an additional thyroid test for another 199$ before they would prescribe medication, despite the fact that the vets initial diagnosis was proved correct. Shameful way to extract more money without concern for the animal. read more

I was a long-time customer but the practice has gone downhill. The vet is never there, only the vet techs and the wait is between one and two hours from your appointment time. I had a dental procedure done for my small dog there and they pulled 13 teeth without letting me know first. I really don't have anything good to say about the practice anymore. The low prices are not worth the experiences. read more

Second attempt at a review - crashes when I attach a photo I chose CPO in the COVID age, since Lola's (my 120# Cane Corso) normal vert wanted to highly sedate her and take her in the back for vaccinations. That was a no-go for me I met them in a local shopping center parking lot, and explained the situation. They agreed to take care of her with me handling her the entire time, in the open air, and fully recognizing CDC guidelines I held Lola, the tech was in front distracting her, while the vet did her stuff in the back Care, compassion and expertise showed when everything was done without the trauma of being in a vet clinic, and we stayed safe I could not recommend this process or CPO higher and plan to come back next year when it is time again read more

Steven brown My dog died there. Came in ok. Now he is dead. Look at what my mom wrote Steven read more

They've always taken great care of my dog and my Mother's dog, who I now care for! I'd highly recommend them for all of your pet care needs. read more

Community Pet Outreach - Here's my black lab, Zensi and my deceased Mother's dog, Gizmo whose now mine. They're a hot mess together! - Veterinarians Near Me - Lewisville, Texas

I agree with the other 1 star comments on here! They don't give a damn about your pet, only the money. Worse than used car salesmen trying to up sell you on everything. Even when my cat was knocking on deaths doors they wanted to make it difficult and for me to spend thousands of dollars, instead of just telling me that she was in pain, had specific noticeable signs, and needed to be put down because she was beyond help EVEN with aggressive treatment that I could have done. They wouldn't tell me any of that, I had to go to another vet that I had never seen to be upfront and competent with me. They are no good at all! Find anyone else, and don't fall for that "ONLY $35 exam fee trick they use"! It's bait and switch! You come out wayyyyy ahead paying $85 for an exam fee because you won't be nickel and dimed to death with add on's. read more

Today my family and I had to put our dog down. We've never lost a pet or had to put one down, this was an extremely hard moment for us, the family that was there and the rest of our family that wasn't with us. We understand that there was an emergency with another dog that delayed putting our pup down, we get that. That's not what made us mad. What is egregious was after. The doctor administered the drug and then gave us a moment to say our goodbye. They left the room and no exaggeration, 2 MINUTES AFTER, while we are still experiencing our grief, the tech comes back in and says "Sorry, I forgot to grab your payment method." I was furious, we're wiping tears from our face, I'm holding the corpse of my dog and you're asking for payment. We are in your back office, we will be passing by you in just a moment. You couldn't have waited? You forever ruined a moment of pain for us. read more

Been going here for over 10 years with three fur babies. Never any issues or attitudes.

Wonderful team here at this location. Friendly and thorough service from start to finish. And all at a reasonable price too. The ladies did a great job in explaining all the details of my baby's spay. I was so nervous bringing her in but she was back to her normal self the next day. Spay/Neuter are only done on Mondays and Fridays. I dropped off at 830am and the procedure was done and ready to go by 2pm. read more

Discovered that a rabies shot that used to be available at their mobile locations and the main locations now must have a checkup for $40 that you cannot attend AND the actual rabies shot lasts for 3 yrs, not 1 yr but if you want their tag to say 3 yrs you must pay an additional fee of $15, for the exact same shot! I had been a customer there for several years and paid yearly for that vaccination when they suggested the 3 yr shot but today my dog got the shot and it was for 1 yr when I asked about the 3 yr they discussed and wanted $15 more but didn't need to give the dog anything additional. I feel they are dishonest and try to pad my bill with more and more charges that are unfair. The exact same shot for the same dog had two prices!! And being forced to pay for an exam that you cannot be part of, is totally unjust. If you attend a mobile clinic there is no exam fee! The staff was clueless and had to go ask for every question I had. Save your money and find a better vet! read more

Horrible customer service. Lady had a very condescending attitude. Rachet individuals.when calling told totally different things by 2 separate individuals. Inconvenienced on more than one level Aside from wasted phone calls. Would NOT recommend for my fur baby. read more

The staff was very friendly, patient and thorough. I have never felt that my pet was more cared for than I did at this ONE visit. This was our first visit and we can't wait to tell all of our friends about how we were treated like family and welcomed in. Our dog, Louis has a soft tissue sarcoma and is going to need surgery and we were so nervous and having difficulty finding a vet that would be able to help us but after coming here I feel reassured and I feel like Louis is in the best hands possible. I am grateful for the team here and look forward to switching all of our pet services over to them for the primary care of our 2 dogs. Your team is amazing, and we thank you from the bottom of our hearts. read more

Great place, receptionists are sweet. You can tell the people that work there enjoy their jobs and pets. However I DO NOT RECOMMEND Dr.CAPP, she seemed like she did not want to be there and was checking my dog in a rudely manner. My dog was clearly nervous and she was touching her around not caring about my dogs anxiety. However the tech I had, Mathew, was amazing. He was loving on my dog knowing she was nervous to make her comfortable and took care of her well and my dog loved him. He was informing me of things I could look out for and do better as a dog mom. I learned more from him than I did the doctor. Thank you Mathew! I would definitely recommend this place just make sure to check who the doctor is before making the appointment! read more

Love the vet!!! This is an awesome doctors office for my babies!!! They really care for my two aging puppies who are more like kids than pets!!! They don't up charge me like other places we have been to in the past! If you need an awesome vet and a great support staff, this is the place to go!!!! read more

Staff is friendly, they get you in and out as quickly as possible, the pricing is better than any place I've ever been and you can tell they genuinely care about your pet.Best of all they are open Sundays! What a find. read more

Community Pet Outreach - Veterinarians Near Me - Lewisville, Texas

See all

Christina at Community Pet Outreach in Lewisville made our day today! My Athena and I both were super well treated. Christina was great at making us both feel comfortable! She signed us up quickly, attended to all of our needs and didn't even fell rushed even though she was fast! We will definitely be going back! read more

I have had many experiences at this place. I absolutely love the vets, but unfortunately this is probably the only reason I continue to use them. I have had terrible experiences with vet techs, they sometimes almost seem like they don't even know what there doing. This is just something I have gotten used to, but recently EVERY TIME I have called their office, a woman named "Alexis" has answered the phone. Not only does she seem extremely uninterested in speaking with you, she also has zero customer service skills, and comes off as rude. I would love to keep using them, but when scheduling an appointment continues to become more and more difficult due to one person, I am become frustrated. read more

i took my puppy in for bleeding after he got neutered and they gave me 4 different types of medication that he didn't even need. and tried to tell me he needed emergency surgery. i went to a second vet who told me the complete opposite and said he did not need surgery and all he needed was to take his stitches out because they were wrong. he gave him a steroid shot and he improved a day later. this place acted like he would die without the surgery and barely even looked at his incision. ridiculous. read more

Good experience overall. Zoe and Mary have great customer service skills. They were patient and kind- actually seemed like they cared. Zoe took the time to find out what vaccines my puppy should be getting next and answering my questions/concerns. It was my first time there and the wait was not bad at all even though they seem to have so many patients! I did have an appt - was there less than an hour. read more

Love this place. We've seen One of the founding vets for years and she's kind and thorough with all of our dogs. Very affordable, too.

My cat, Penelope was brought in for a hernia that needed to be repaired as well as to get her fixed. I had brought her in early in December, and a gentleman doctor told me not to worry about her hernia and that it could wait another month to remove and that he would get her fixed at the same time as well. I waited another month to make the appointment to get the hernia removed and have her fixed. Nobody in your office mentioned to me that your practice would rather wait until the animal is 6 months to have her fixed, mind you. I brought her in for some blood work prior to the surgery on Friday 1/20/23 and was totally dismissed by the members of your team. I arrived on time to my appointment at 10:50 AM and waited for our turn as expected. They began taking patients who had arrived after me. I was a little taken aback. Why would they take them back when I waited 20-30 minutes to be seen. Why are they allowing people to take my place in line? I immediately spoke up and asked why I was not being seen. Mind you, every other animal parent was allowed to go back there with their pet- except for me. When I brought that up, the team member told me for routine blood work they do not typically allow the owner to go back. But everyone else in the office got to go back with their pet? They brought her back and still had me waiting in the office with me not knowing what was happening. Did I need to sign anything? What was my next step? I stood there staring at your front desk employees and they figured it out after about a minute or two. I am sure they saw the look of dismay on my face and rather patronizingly one of your employees finished the job and gave me my instructions for the surgery day. I paid my $100 dollar deposit and left. On the day of surgery, 1/23/23 at 7:45 AM, I was the first person in the parking lot. I arrived at 7:30 AM just to be sure I was there on time. I waited 15 minutes and walked into the office. Mary began assisting me. She asked how old my pet was, I told her 5 months old. Mary told me your age policy for getting animals fixed (6 months) and that the doctor may not perform the surgery that I put a deposit down for because of that! At this point I had had it. Why would your staff tell me the morning of, after taking money, after driving 35 minutes to come to your office, that the surgery wouldn't be able to be done? I asked Mary these questions and her response? " I am just doing my job" with an incredibly patronizing smile and condescending tone.well Mary, maybe you want to do your job a little bit better? There was another brunette in the office who was just making faces as if she was surprised that I was upset at getting this information at the very last minute as this whole interaction went down. Unprofessional. Lastly, your staff sent me home with Penelope's medication upon picking her up. Mary was smiling in my face very hard, I couldn't tell if she was being passive aggressive or trying to make up for the interaction we had earlier in the morning. She was practically screaming the instructions to me. I understand you all are very busy, including myself. However, your staff sent me home with a subcutaneous needle instead of a syringe to administer Penelope's oral gabapentin? How is that supposed to work? I'm supposed to jab Penelope with a needle in the mouth? And the Onsior that according to the box comes with 6 tablets, only had 3 in them. I am grateful that the surgery went well and that Penelope is healthy, but to be treated like this by your staff is not okay. $350 is a decent chunk of change to pay out for me. My time is valuable just like yours is. And like I said, I arrived on time to both appointments because I am aware of the fact that time is valuable. Unfortunately, my time was not valued with your employees. It's upsetting and I will never go back to your practice. read more

Go to any vet before you come here. The service is terrible, communication even worse, and they can't even do some of the services other vets can do so they wind up referring you and then you have to make two trips to the vet instead of one. And go on a spring or fall day only because they will make you stand outside or wait in your car the whole time. Pack a lunch you'll be there long enough to get hungry. It's ridiculous. read more

Dirty, smelly, loud place with very rude orange hair front desk clerk. Waited only for her to tell me I needed an appointment. She never even listened to my dog's problem. read more

Took our Rottie in for some sores and shots. Place was super clean, no smells. Staff was super friendly and inviting. They explained in detail all the steps we needed to do to help our baby. The prices where super affordable and the doctors took every precaution to ensure our Kilo was comfortable and eased his nerves. He had to get a small sedative to ensure his safety since he was trying to bite the clippers. Really recommend this veterinarian for all your fur babies needs. read more

Unprofessional, lack of communication, unknowledgeable staff, lies...you name it! Pay the extra money to go to an actual vet!! The staff also finds time to gossip about customers while we can clearly hear everything in the waiting room..completely unprofessional. I have used this location for many of my family's cats and dogs for over 12 years and have never had a problem until now. I took my dog in on a Monday for blood work and was told by the tech that results would be available next day and the vet would contact me. Great! Tuesday comes and I verified the results were in and was assured the vet would contact me. I called again later in the day and was told the vet left and didn't have time to review the results since they were so busy. What kind of excuse is that?? Take care of your customers who were already there before taking new appointments if that's the case! Desiree or Denise that I talked to on the phone told me the vet would view my results the next day and the vet would be on time to work at 9am (since traffic on 35 held up the previous vet)...but how can you assure me someone will be on time if you haven't looked at the schedule or know who is coming in?? I asked to speak with a senior nurse or manager and was told they don't have either! Wednesday comes and yet again no one has called. After physically going back up to the clinic and arguing with the front desk again I finally had a very nice and understanding vet come out and explain the lab results. The manager brought the vet out and left without acknowledging myself or my concerns, just left the vet to deal with me. She was not the vet from the previous day but she went over the medications and verified that's what treatment plan she would have selected herself. The office staff aren't knowledgeable enough to interact with people. Instead of answering questions they matched my anger and argued at the desk with me. A gentleman was also upset at the desk since staff could not answer why a certain medication was no longer being used at the clinic and was only told "I don't know I just go with what my manager says I don't ask questions." As a medical professional myself, you FIND the answer and assure the customer...not blow them off with "I don't know." Management never came back to speak with me or apologize for anything; even the vet filling in wasn't surprised at how poorly this location is managed. I spent $265 to be forgotten and pushed aside. I'll GLADLY pay more elsewhere to avoid this place. read more