I have been having A LOT of unfortunate issues with my dogs. Bobby Flake has had to visit my house…read moreseveral times in such a short period of time. This has been a VERY DIFFICULT time for me and he has been ABSOLUTELY WONDERFUL!! Even when informing me of things I didn't want to hear....he has been VERY sympathetic and considerate of what I'm going through. Thank you SOOOO SOOOOO MUCH BOBBY for being SOOOOO patient with me, you are so genuine and a true blessing to the people you serve!   Hopefully today's visit will be the last one. GOD BLESS YOU AND BLESS YOU MANY MANY TIMES OVER BOBBY!!!

I came home to a snake swimming in the pool and after I calmed down, I call animal services. I left…read morea message and they called me back in a matter of minutes. The officer arrived within 15 minutes and removed the snake. 5 star service! Thank you so much!

This place has brought us so much joy. The staff support was amazing. We donate to give back in…read morehopes that someone else finds their fur baby. My husband is a retired veteran and needed a friend to love. We found him and we are forever grateful.

Just got off the phone with the NASTIEST person I've ever talked to. Why work with animals when you…read moreCLEARLY don't care about helping find a way to help a pet in need. She was more worried about informing me that they're not a good fit for any of the concerns I had for this poor little guy. She rudely said "There's no such thing as a no kill shelter" so does that mean you put down animals here so easily???? Disheartened in how cruel she was and zero care for anything. Crazy to think animals rely on this person for anything. She was an older woman in case anyone else has the "pleasure" of having to deal with her. Angry of course and useless in any kind of help or direction for this helpless stray pup. I hope she's not in charge of any lives cause that would be a bad day for any being in her "care".

The Flowers Fund helped me to keep my service dog a few years ago. Without their help, I would…read morehave lost her. I will always be eternally grateful. This is a wonderful group. This humane society has helped so many people and animals. Some years after they helped me, I met someone who also desperately needed help, and I told her about Flowers. She qualified for the help, and they helped her, too. She will always be grateful as well. God bless the Flowers Fund. They truly are helping animals and people in desperate need. If you would like to donate even a little money each month or each. year to a truly deserving group, please consider donating to these folks. You will be glad you did.

I love volunteering for this group. I have helped to foster cats for years now and it has been a…read moregreat experience. Above all, it's meaningful to me that I can give an animal a safe, loving home instead of a cage at a vet's office while it waits for a permanent home. But just as important has been how lovely, helpful and accommodating the entire " team" at Humane Tomorrow has been. I would heartily recommend this organization as being worthy of support, whether financially or with time!

Our experience with Ponder Vet Hospital tragically ended in the loss of our cat due to what we…read morebelieve was a failure to properly diagnose a life‑threatening condition. This began in October 2025, when we brought our cat in for urinary issues. We were told by Ginnie Crawford he was experiencing emotional stress and had a UTI. The symptoms temporarily improved but later returned. Because of the cost of this clinic, my daughter sought care elsewhere, where a different veterinarian again diagnosed a UTI and prescribed a different antibiotic. On Friday, when our cat once again was unable to urinate, we returned to Ponder Vet Hospital. The same veterinarian again (Ginnie Crawford) diagnosed a UTI and emotional issues. Ginnie stated that Dr. Norwood also reviewed her diagnosis and agreed with it. By Saturday, our cat still could not urinate. Since Ponder was closed, we followed their voicemail instructions and took him to Denton County ER. There, he was immediately diagnosed with a blocked urethra and a bladder full of sediment. At that point, his condition was so advanced that we were forced to make the heartbreaking decision to euthanize him due to his inability to recover and have a reasonable quality of life. What made this experience worse was the response from Ponder Vet Hospital afterward. When I returned on Monday to explain what happened, I was told they were sorry our cat died but that everything had been handled correctly. There was no acknowledgment that the blockage had been missed and no meaningful empathy shown by the staff. We spent over $600 at Ponder Vet Hospital, only to then spend another $1,200 at the emergency clinic and ultimately lose our cat. I requested a refund for the vaccines administered on Friday as a gesture of goodwill, given the outcome, but the clinic refused to work with us in any way. This clinic showed a troubling lack of compassion, accountability, and thorough diagnostic care (especially the mean old blond lady behind the counter). Based on our experience, we will be taking our 3 other dogs elsewhere and strongly encourage others to carefully consider alternative veterinary providers--especially for serious or recurring health concerns.

So. I woke up to my 12 year old female English Bulldog whom had a huge lump on her neck. It was…read morealmost Softball size. Just below her right jowl. Obviously, it was not there yesterday. She was drinking water and not interested in eating her kibble. I knew she needed a remedy quickly. I was grateful for an 1:30pm appointment with Ponder Veterinary Hospital. We arrived 5 minutes early and they took us into a consult room immediately. So I had faith that we were in good hands. Dr. Ferry was very kind and gentle with Sloane. He took 3 blood samples from her swollen neck. And excused himself from the examination room. Said he had to look at the slides under his microscope. Sure, no problem. It seemed like it was going to be a short wait. So I'm sitting there. With my 12 year old dog. The love of my life. Finally. 47 minutes later. He returned to the exam room. Hallelujah. And proceeded to explain that either she has experienced an explosion of cancer cells. Or maybe she was stung by an insect. I am not upset with the $185 bill. Which did include an antibiotic and an anti inflammatory. However. The amount of time that I should have been aware of. Was not communicated with me. Picture sitting with your 12 year old dog. For close to an hour? Dr. Ferry had great bedside manner. But...if you are waiting for a swift diagnosis. I would suggest that you go somewhere else. It was a beautiful veterinary hospital. Opened in 1975. I finally said to the Veterinary Assistant. I can't recall her name. She was very nice. However. Came in to the lobby with the two meds. Was giving me directions for a different medication. I had to correct her. I also said she to her that I am not a Bitch. But the way I was treated today was very cruel. Not only towards me. But to my 12 year old dog. I told her that we were really treated shitty. She rolled her eyes. Did not even attempt to apologize. I really hope that she and Dr. Ferry can get their act together.

The best vet pet clinic in the world! Excellent service. Impeccable handling of the animals, and a…read morestaff that is understanding and responsive! Highly recommended! Our pets are in safe hands! Thank you so much for your great service!

No longer a community low cost option, now a money hungry, terrible place to bring your pet. They…read morewill put your pet on a simple prescription then once refills run out they "need that vet visit fee" again. Staff is rude. Lies to your face about "licensing worries" because apparently another doctor will lose a license if they read a chart and refill a prescription without that pet visit fee. What a joke.

We first fell in love with this practice when we moved here six years ago, and Dr. Lock sat on the…read morefloor scratching our dog Desi's belly during our "meet and greet" appointment, then asked "Does she do any tricks?" Our other dog Piper (3 years old) had a freak accident in April 2024 that severed her Achilles tendon requiring multiple surgeries. We would have never gotten through it without the amazing care from Cross Timbers Animal Hospital. We are forever grateful to Dr. Lock and the entire practice. When Piper first got hurt, Dr. Lock took videos of her gait and sent them to THREE orthopedic surgeons who all recommended the same surgery. The one who did the surgery was the one Dr. Lock said she who want operating on her own dog. This surgeon also was the least expensive and did all of Piper's procedures at our vet office 1/2 mile from our house. Then the amazing staff had a party for her on Tuesday post exfix removal...a crown, a sign, and personalized treats. Vet techs Mandy and Kirstin have been especially kind and thoughtful throughout this whole ordeal. I cannot put into words just how amazing this practice is. Highly recommend!! ‍

Absolutely love this place! From preventative wellness visits all the way to emergency surgeries,…read moreThave been providing the highest standard of care to my pets for the last ten years I wouldn't bring them anywhere else!

I have been going here with my two cats since 2014. I always get great service, friendly staff,…read moreconvenience, and professionalism. You can tell that they care and love their job and all animals. I wanna shoutout to Dr. Cassie Epstein for being the primary doctor majority of the time for my two furbabies and being gentle and awesome with her care. Definitely would recommend this place.

My +18 year old cat - my emotional support animal - finally got too sick to go on. Dr Wood & Dr…read moreEpstein were so kind during the last couple of years of his life. I am still missing him terribly but the Drs & Staff here made things a little easier. I am forever grateful to them all.

My family's dogs were former patients of South Denton Animal Hospital and saw Dr. Cody for years…read more Throughout our time there, we repeatedly felt that our concerns were dismissed with comments like, "Dogs can just be weird sometimes," or, "Don't worry, these things happen." When I first adopted my dog, Clementine, a Chihuahua/Terrier mix, she began having severe episodes of bloody stool--sometimes passing only blood with no stool at all. As a first-time dog owner and a college student, I was understandably worried. I immediately took her to Dr. Cody with photographic evidence and asked whether I should change her food or if there was anything I could do to help. Dr. Cody told me that dogs can have sensitive stomachs and assured me the issue would likely resolve on its own. Although I left feeling uneasy, I trusted his professional opinion. The problem continued, and I couldn't stand watching Clementine struggle. Against his advice, I switched her to a food formulated for sensitive stomachs. Her symptoms resolved almost immediately. While I was relieved that she was finally feeling better, I couldn't understand why such a simple recommendation hadn't been suggested from the beginning. Similar experiences continued throughout the years we brought Clementine to South Denton Animal Hospital. At the time, the clinic's affordability and my trust in Dr. Cody kept us there. After graduating from college and moving away from Denton, I established care with a new veterinarian. The difference was remarkable. Appointments became thorough rather than rushed. They took the time to listen to my concerns, discussed preventative care, explained their reasoning, and worked with me to develop treatment plans when needed. It made me realize how different veterinary care could be. Our other dog, Scooter, had seen Dr. Cody since he was a puppy. Scooter was a mixed-breed terrier who generally appeared healthy, so most of his visits consisted of annual exams and vaccinations. During those appointments, we routinely asked questions like, "Is his weight healthy?" and "Does everything sound normal?" We were consistently told that everything looked fine. As Scooter got older, he developed a persistent cough and began showing signs of labored breathing. We brought him back to Dr. Cody, who attributed it to allergies and again reassured us that it would likely resolve on its own. No X-rays were taken, and no additional diagnostic testing was recommended. When Scooter's coughing continued to worsen, we remembered how our concerns about Clementine had been dismissed and decided to seek a second opinion from a newly opened veterinary clinic near my mom's home. During Scooter's very first appointment there, the veterinarian listened to his heart and immediately asked whether we had ever been told he had a heart murmur. We were shocked. Dr. Cody had listened to Scooter's heart during countless annual exams, yet this had never been mentioned. After X-rays and additional testing, Scooter was diagnosed with a collapsed trachea and Stage C congestive heart failure. By that point, his disease was already advanced. Rather than preventing or significantly slowing its progression, treatment focused on managing his symptoms and keeping him comfortable. His new veterinary team worked tirelessly for him. They monitored him with repeat X-rays, adjusted his medications as his condition changed, and gave us clear explanations every step of the way. Within a short time, we noticed meaningful improvements--his coughing decreased, his breathing became easier, and he had more energy. Sadly, despite their efforts, Scooter's heart disease had already progressed too far. Just six months after his diagnosis, we made the heartbreaking decision to let him go. He was only 11 years old. Many small terrier mixes can live several years longer, and I can't help but wonder whether an earlier diagnosis could have given us more time with him. While no one can know for certain what the outcome would have been, I believe that taking our concerns seriously, investigating his symptoms sooner, and performing appropriate diagnostics may have allowed treatment to begin earlier. I understand that, in hindsight, we could have changed veterinarians sooner. We carry that regret every day. But we trusted Dr. Cody because he was our veterinarian. We weren't medical professionals--we relied on his expertise, reassurances, and judgment. It has been about a month since Scooter passed away, and writing this review has not been easy. I'm sharing our experience because I don't want another family to find themselves wondering whether their concerns should have been investigated sooner. If you choose South Denton Animal Hospital, I encourage you to advocate strongly for your pet, ask questions, and seek a second opinion if your instincts tell you something isn't right.

The vet recommended surgery for a hairline fracture, even suggested to amputate his leg if I can't…read moreafford surgery. This man was not kind only looking for money. My kitty 1 week in is already walking after he told me it would be 8 weeks if he got better. He should be ashamed.