Hannah was a great help when I came in looking for my new puppy! She is always available for…read morequestions and is in constant contact about puppies she thinks I will enjoy!

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.

We adopted two cats from the shelter this summer and could not be happier. We were looking for…read more'less adoptable cats' and got a 3 legged cat and an older cat who was VERY shy. It took almost 3 weeks before we saw the shy one but now he is friendly and loves attention. I am so impressed with the quality of care our shelter provides. THANK YOU. Fur Baby Mom

Excellent compassionate service! Open 24 hours and they really take care with your pets. The best…read moreI have found in North Texas!!!

Yvette is very rude and I felt I was being lied to about the dog I was wanting to adopt. I filled…read moreout the application and communicated my interest. After meeting up with Yvette I was given 8 hours to make my decision. I asked if I could see Nachos vet records with no reply. That was already a red flag. I took a day to think and I was ready to adopt. Yvette said he was no longer available, however he remained on the website. When I mentioned this she did not respond. I showed up to the adoption event the next week and there he was!! I feel if they truly cared about the animals they would be accommodating and work harder to rehome. Overall, I believe Lost Paws is running a sketchy business. The whole interaction with Yvette was very off putting. My heart breaks for Nacho as I was ready to adopt and give him a great new home and all the love!!

I contacted this "rescue" about a dog we were interested in for our daughter. She responded to my…read morefirst email and claimed the dog we were interested in had a family coming to look at him. However, he remained on their website. I contacted them again and was ignored. My daughter went to their rescue event at Petsmart that weekend and the dog was there for adoption. My daughter inquired about adopting the dog and she was totally ignored and was never contacted about the adoption. In fact, the owner blocked her. I have no idea what her issue was. I feel if she actually cared about the animals, she would do everything possible to get her dogs adopted. We are dog people. My daughter showed dogs in 4-h. We have always had dogs. It's just crazy how this woman is treating potential customers because we're not her first bad review. It makes me question her motives.

After going through a few bad experiences of adding a fur baby to our family, we finally got it…read more Both Karnee and Rebecca were really great with us before and during our viewing appointment. I was hesitant about going through this whole process altogether because of past experiences but this has been one of the best. I fell in love with our newest family member as soon as Karnee brought him out. I read reviews both good and some negative that I read but I just had to see for myself and I am sooo glad I did.

I will always be grateful to Teacup and Toy Pets Boutique Team for providing my family and me with…read morethe greatest joy we could have hoped for. I thought I would never spend the money I would spend on a little fur baby but my mind is relieved of worry if our fur baby's health and knowing that she was well taken care of before adopting. I truly feel that Teacup and Toy Pets Boutique Team is reliable when it comes to any concerns or questions especially to families who are new to owning any pet. Thank you all soo much. The wait was worth it!!!

I reached out to many different rescue groups, and DASH was by far the most responsive of them all…read more DASH did an amazing job helping my family rehome our Aussie boy to a great family. In particular, Sara did a fantastic job making the process comfortable and safe for us and the dog, and she vetted applications to find an awesome new family for our boy. She's a wonderful person who does everything she can to help. Right after the adoption happened, she's he made sure that we got to see pictures and updates of our boy with his new family. Most importantly, she really listened to us and helped us navigate through the really difficult emotions and transition, which helped us greatly. If you have an Aussie or other herding breed that needs a new home, I highly recommend working with DASH.

DASH brought my boy Pax to me 13 years ago. Very easy pickup. He was already vaccinated chipped and…read morecrate trained. Best dog I've ever had. I had to let him go yesterday but I am so thankful to DASH for bringing him into my life.

Proceed with caution…read more We adopted a dog from this rescue in September. He started showing aggression towards our daughter shortly after. We did everything we knew to do to change this behavior. We thought we had it under control and then one day while I was in the restroom, he snapped at her. We decided to give it one more try, sought advice from our vet and changed a few more things. A week later, my husband was playing with him in the back yard and the dog bit his thigh, ripped his pants and almost pulled him to the ground. We decided then it was no longer safe to keep the dog and did what we were supposed to do according to our adoption agreement... we called the rescue to surrender him. They told us that they were looking for a foster and after 10 days, my husband reached back out and told them they needed to pick him up asap. After receiving that email, this is what was posted about us and our dog. I was appalled at the fact that they would slander us in this way. Not only that, they never mention anything about him not being left alone with children. As far as us moving, this was known prior to the adoption. He was coming with us and they knew it. For them to turn that into a lie is disgusting. We truly loved our dog and took very good care of him, trying to give him the best life we could. If you adopt from this organization and find yourself with aggressive behavior, be sure to document all of it with videos and text messages. I only wish we would have.

Was transporting a rescue doggie to them. Didn't have much time with them…read more Little hard to find them. The staff were very nice. Glad they were rescuing this doggie.

We had been talking about adding another dog to our pack for a while, but when I came across one of…read morethe DAS accounts posting this guy I just knew we had to get him. A forewarning - We drove about an hour one way, only to find out that visiting hours were over and we couldn't see him. Essentially, it was a wasted trip. YOU CANNOT PLAY WITH THEIR DOGS AN HOUR BEFORE CLOSE. If that's all you read, awesome! The adoption process was very easy and more thorough than my previous experiences with animal shelters (SA animal control did not care about anything at all). They seemed a little confused on whether he had a respiratory infection (he didn't), but you are given all medical /behavioral notes they have at checkout so you 100% know what's going on when you leave. They were nice enough to give us free shampoo, conditioner, and food. It was a very good experience and we feel blessed to add another crazy guy to our household!

PLEASE BE AWARE, CAT PARENTS!!…read more I had a very disappointing experience with an organization that claims to be reputable. Unfortunately, I felt there was clear bias in how cat owners are treated compared to dog owners, and it was very obvious. Upper management did not seem attentive or helpful, even admitting to not reviewing basic communications from their own staff regarding my situation. Many responsible pet owners' concerns are ignored or mishandled. There are many other shelters and pet service organizations in the Dallas area that genuinely care and will guide you in the right direction when you need help. Based on my experience, as someone who has adopted from them before, I will not be adopting from or recommending this organization again. Please be aware, fellow cat parents.