Very happy with our stay at the Boise Guest House. I was always stressed that someone would take up…read morethe parking, but that never happened. Thank you fellow guests. It's crazy to think that everything was contactless. You get a code for the door, you pay in advance, and there isn't a need to see anybody. Our unit was very clean and comfortable. We enjoyed the walkability to downtown and the State Capital. We walked to downtown everyday of our stay. We weren't around much to soak in the property. There is laundry in the back, and a backyard you can relax in. We did read out on the porch while sipping on a can of beer. That was fun. I highly recommend staying at the Boise Guest House. Especially if you are someone that's independent and doesn't want the fuss of hotels. Oh, we never figured out how you can use the bikes. Make sure to ask before your trip. I was hoping that there was information, but I couldn't figure that out.

What an incredible experience! We loved the "no person" check-in - Could not have been smoother…read morewith the codes! They also responded very quickly to all questions so it was flawless. The rooms were so beautiful with tons of plugs and home comforts. The House is located in a great walkable area for restaurants without being in the middle of everything so the noise was minimal.

Vacasa is the worst! The property manager and team are so unresponsive, don't follow up. Just a…read morepoorly run business! I would not use them for property management, you will regret it.

I would give Vacasa 0 stars if I could... We rented a small…read morehouse on the coast of Oregon and paid (with fees) about 500 dollars a night. When we got there the home was filthy and the plumbing was in disrepair. We let a Vacasa agent know about it right away and we were given a vague promise that they would make it up to us next time we rented.(?) I've been trying to get a supervisor to address our concerns for 2 weeks and absolutely nothing has been done. This rental would not meet the most basic building codes and it's obvious that Vacasa doesn't care

Don't be fooled (like I was) by positive reviews before this company came under new ownership. It…read morewas a nightmare working with this company, and I lost an enormous amount of money after terminating their management of four furnished properties. I was told this company had a "waiting list" of medium term renters for furnished housing, which turned out to be false. Short term bookings resulted in unscrupulous situations requiring my constant oversight: 1) I repeatedly asked them not to advertise that pets were welcome in my property listings. And they repeatedly continued marketing pets. One occasion after asking them to market no pets, I find that guest had brought a large dog. I worried that they were collecting pet fees on the side. Email updates from hosting companies informed me that BoiseBnb Managers were collecting early check in and check out fees without may knowledge or consent ($50 per booking, in most cases). When I requested transparency of all funds collected and paid out to me (monthly Profit and Loss Statement), they repeatedly refused. After I terminated their management, they booked someone the same day for a lengthy stay (10+ days). And they gave him keys to use the washer dryer in the SEPARATE downstairs unit that rents rooms to "WOMEN ONLY." It terrified my longterm woman tenant when a man suddenly appeared in the unit. They had previously managed those rooms in the separate apartment. Following the termination, furnishings were missing (curtains, a lamp). Petty stuff hardly worth involving the police. One digital lockbox was missing. BoiseBnB charged me a $1000 early termination fee and a cancellation fee for a booking that I could not honor (after their termination). In the end, they mostly managed the bookings that I had previously gotten on my own (through Airbnb) and my income dropped from over $5000+/mo to a couple payouts of around $350 and $475 - minus the $1000 cancellation - the $200+ booking cancellation. They told their cleaner not to clean for two existing bookings when I gave termination. I wish I had NEVER done business with BoiseBNB. It was an enormous loss of time and money, in the end.

I had planned on having my dad visit me in Idaho because I had some vacation time off from work. I…read morethought it would be nice to rent a home nearby for him to stay and feel comfortable. I had paid upfront for my airbnb 750.00 for a home in nampa for 3 nights. This was expensive already but I thought I would be paying for a good product. My mistake. My reservation time was 4PM. My dad's flight came in at 12:30 so I was already eager to get him settled so he could rest from the flight. I got a call and text at 3:57 as we were pulling up the drive way, stating the air bnb was "ruined" by the previous people staying there. Obviously I was concerned and upset that not only was it not ready on time according to the contract but that the house had not been taken care of. This was all not mine or my fathers fault and when we called Caitie the home manager she was abrasive and rude from the start. I called her to request a refund because I was no longer comfortable with the stay. She proceeded to say absolutely not and instead of being understanding she was combative and unreasonable. Beyond poor service skills. I was shocked by the lack of humility. My trip I had planned to spend with my dad that I don't get much time with anymore since I had moved was ruined. If there was any kind of service suggestions or an approach along the lines of how can we make your stay better would have made all the difference. If anyone reads this. Strongly would not recommend.

We booked thru Airbnb and Ion. My husband had accident was unable to use the property. I get not…read moregetting a full refund but asked for the $500 pet deposit back was told no. My daughter went into the home with the code to see if the Home would work for us we could not make it work. No one stayed or pets stayed in the home the 5 nights we had it rented. I paid additional per depoists and have the proof and that is what I had asked for back. ION knows that the property was not used for the 5 days. ION should not spread false claims. Thank you for nothing enjoy my money.

From the owner: Boise's Premier Vacation Rental Management Company!read more