Good fast service... I am just starting to ride again and they took time to help me get started…read moreagain... Thanks

Fixed my flat tire quick. They were very helpful and friendly and explained what I needed to know.read more

Do not let the fact that Stan is legally blind deter you...your bike is in amazing, knowledgeable…read more hands! After a few seconds of feeling my bike, he stated what kind of bike it was, how many gears, and identified a few issues... he knows his craft. The walls have pictures of him in his racing days when he still had his vision. Though blind, he's still competing, but in tandem races now. He obviously loves cycling. I had a 24hr hour turnaround for the tuneup and a few simple fixes... all reasonably priced. It's wonderful having someone work on your stuff who is passionate about it. He's my go-to.

I am amazed at Stan's work ethic! he was able to repair my…read morewheelchair tires and get me back on the road, when all the other shops in town were closed for extended holidays this Guy saved me a lot of grief.. thanks Stan

Vern and his colleagues are exceptional in both quality and customer service. This is one of my go…read moreto bike shops. Mountain bikes and Gravel are their strong suites. Great people and great products. Highly recommended!

Great family run business here in Jacksonville. I'm new to the area and had a new BMC that needed…read moreto be put together. Jana and Vern were so nice taking time to introduce themselves and letting me know about some upcoming charitable cycling/racing events that support the Josephine County Search and Rescue Team. So being a retired fireman I thought that was super cool. As for the build, Adam was tasked with that! Really nice young man who happens to be a perfectionist when it comes to bicycles. Needless to say the bike is amazing, both functionally and aesthetically. Couldn't be happier with the service and timeliness of the build and fit! You have a customer for life!

Great service, best bike shop in town. Sometimes there is a dog in there, he is so sweet.read more

CARELESS SERVICE WITH TOTAL DISRESPECT OF CUSTOMER'S TIME & SNOTTY ATTITUDE…read more ALSO THEIR "FREE" ONE-TIME TUNE-UP IS A SCAM Bought a brand new bike from here and they promised me a free tune-up and said to bring it in after a month for that "free" tune-up. Brought it in the other day and I had collected a list of 4 items that were tune-up related that were really out of tune. Turned my bike to a British sounding gentleman which I thought might be the owner, I texted him my list of tune-up related issues and he showed me the phone and said "Got it, we'll take care of it", I even explained to him each of the following items directly to him in person: * Something is rubbing in front fender area especially when riding & steering, the harder I steer the more rubbing sound * I feel a click noise / feeling coming from left pedal when actively pedaling, with every pedal swing I hear/feel that click, does not happen from right pedal. * Last 7th speed a little harder to get into compared to the rest, not sure if that's normal. * Rear fender makes noisy vibration sound when riding over slightly imperfect pavement whereas fender in front is nearly perfectly silent. Picked up the bike from them today, there was a young guy there flirting with a customer or something, he paid attention to me just enough to hand me the bike. I told him "I can't really see if everything is fixed because the road here is extremely noisy but I'm sure you took care of everything" To which he said "Uhmmm, I don't know anything about any of the issues you're talking about, I just followed the standard free-tune up checklist" One of the issues didn't require a quiet road to test on which was the 7th speed issue, I asked him "Is it normal for it to have a harder time getting into 7th? He basically told me in a fancy way that the bike is a low cost bike and they don't make them as good, this is a $700 bike he's talking about, then he admitted that he didn't really remember the issue because again he didn't even have the list that I texted to the British sounding guy I dropped it off to. So basically these people had me drive 30 minutes all the way to the shop and back TWICE and didn't fix any of my issues and apparently didn't care one bit because it was a free "tune-up", why even offer a free tune-up if you'll completely IGNORE the customer and not do anything at all with the tune-up focus items the customer gives you. I gave them a full detailed written up list and they just carelessly trashed it apparently, so I feel like it's a SCAM to offer people a free-tune up if they buy a bike but they don't actually do anything during the tune-up. Will never take my bike here again and will never buy a bike from here again.

Don's Bike Center is the best bike shop on planet Earth. I've only experienced like six of them in…read moremy lifetime, but regardless Don's is far and away #1. The last bike I bought here was over four years ago, and I loved it. Sadly it was stolen a couple weeks ago, and I assumed that there was nothing I could do about it because I had no idea when I bought it, and I definitely didn't know what card I used to buy it and wasn't even sure if I used the card. So I'm filling out the information for the insurance claim and I thought why not give Don's a call, the bike was the most valuable thing that was stolen from my vehicle so I wanted to try and at least get some reimbursement for it. Shockingly, Eric was able to find my transaction information and send me a receipt directly to my phone via text (within literally 1 minute somehow), so that I could properly note everything for the insurance claim. Eric was unbelievably helpful and very appreciative of my appreciativeness. I am so glad that I called Don's and spoke to Eric. I hate talking on the phone with anyone and it was not only a great conversation because I was able to get the receipt from him but genuinely he just sounded like an amazing person and was extremely kind the whole time. The world needs more businesses like Don's.

I stopped in to have the brakes adjusted on my electric scooter. Very inexpensive. I hope everyone…read morechecks into this shop. Friendly, good prices. Great job!

We came in with a fit issue and walked out with a solution. Nathan was (is) amazing. For the first…read moretime, in a long time, we felt like someone genuinely wanted us to resolve our issue. And not just sell us something. Nathan spent so much time with us, explaining all the pros and cons of our possible solutions. And ultimately, we walked out with a bicycle that was so much more comfortable than we ever thought it could be. Later that day, I rode my bicycle, and have never felt more comfortable in the saddle. And it's all because someone cared enough to spend the time to find the proper solution. If I ever need anything else for my Bicycle, this is the place I'm going to, and nowhere else.

Everytime I've gone in here I'm ignored. The crew is more interested in socializing with their…read moreclique and going riding themselves than actually helping people get into the sport. The last time I waited several minutes to be noticed so I could buy some pedals and finally gave up and left. The location is also horrible with no parking.

So I read a prior review of someone who drove from the SF Bay Area to pick up a bike from these…read morefolks, and can concur - great experience! I was trying to pick up a couple of Specialized Turbo Kenevo bikes and most everywhere was out-of-stock because of the big sale they were having ($9000 MSRP down to $5800). Eventually did get what I wanted - but could only have them delivered and was shopping around for a great shop to set them up, test ride and go. Well, found the folks at Siskiyou Cyclery. Usually I'm heading further north to Medford, but the plan was to also enjoy Oregon and take a visit to Crater Lake. These folks are conveniently located near middle of Ashland. They're on a main road so you will have an easy time finding them (and turning around if you miss). Parking is nice - there's two spots on the road in front of the shop, parking in the back and next door parking if you have a larger vehicle as well. Inside, it's a bike shop. Nothing fancy. What is nice is that while I was waiting, I saw one mom bring her kids (6?) bike in because of a flat. I saw another guy just wander in needing a derailleur. Very low-key and friendly in terms of "sure, drop it off and come back this afternoon" and no, I didn't feel I was being blown off while they got those folks in and out. When I was picking up the Kenevo's, engaged in light conversation and they knew their stuff. "What is the bottom bracket of the e-bike?" or "what is the largest chain ring I can run?" plus they got into the conversation of what e-bike rules are locally, which varies crazily for USDA and USFS along NP land. Grabbed a bike, after it being set up and went for a quick ride. You can go right out the door, and then right again to head towards Starbucks. You can stay on that same road the shop is on for a long and level ride. You can go straight out and head up some minor inclines (not 10 ring stuff, but middle cog, haha) Paperwork was easy, in and out basically. You're not going to be stuck there while they treat you like a baby explaining how the dropper seat post works, or how to charge up your e-bike - unless you want to be. Overall, because "Oregon" and "Ashland" convenience, this is a great shop to stop by, get repairs or parts, and enjoy the Ashland scenery!

Just went by today. It is absolutely, completely closed, no matter what AI may tell you. All…read moresignage is down & another business is operating there. It was a good shop with good mechanics, and a good place to buy a bike. Sadly, it's no more.