I've been getting tape-in extensions for 12 years, have worked with many stylists, and tried…read morecountless hair brands. After moving to NC from Los Angeles, I had the most unprofessional and inhumane experience ever at this salon, leaving me stuck with extensions I dislike and $1,000 poorer. Lindsey, a young stylist in training, installed my extensions. She had previously done my hair under supervision with great results, so I trusted her again. I paid $906 for 24" Hot Heads in medium brown (#3), which had always matched my hair perfectly. However, when the hair arrived, it looked much darker. I asked if she was sure it was the correct color, and she insisted it was the same, just longer. After installation, the extensions were clearly much darker than my natural medium brown hair. Lindsey said the color would lighten after a wash. It didn't. After a week, my hair still looked black, while my natural hair was brown (see photos). I called the salon, and Lindsey admitted Hot Heads had sent the wrong color. She offered two options: wait until January for the correct length and color or switch to the Babe brand in the same length and color. I confirmed over the phone that I wanted the exact same color and 24" length. Lindsey reassured me this was possible and even said she'd pay for the replacement extensions herself, as the salon owner wouldn't help. Embarrassed by how bad my hair looked, I agreed to the Babe extensions. When the new extensions arrived, the color blended better, but the length was noticeably shorter than 24". I asked Lindsey why, and she claimed she didn't know, as she had ordered 24". When she compared the Hot Heads extensions to the Babe ones, the new ones were about 3" shorter. I was livid. I paid nearly $1,000 for extensions to add length and ended up with hair barely longer than my natural hair. Lindsey said she'd try to resolve it with Hot Heads but doubted anything could be done. She then offered to resell me extensions at a salon discount. After already spending $1,000, I refused to pay more and just wanted what I had initially paid for. Lindsey told me to text her directly, not the salon, because the owner was rude and had caused her to lose clients. She claimed he was retiring soon and that she was trying to ensure I had the best service. After texting her for updates and receiving no response, I contacted Hot Heads directly. They were willing to fix the issue if the salon opened a claim. However, when Hot Heads called the salon, Lindsey was "unavailable." Frustrated, I went to the salon in person. Lindsey was there, but before I could speak, the owner came out yelling. He claimed the salon had ordered the wrong color and length, directly contradicting what Lindsey told me. He then accused me of agreeing to shorter extensions, which was untrue--I have text messages proving Lindsey promised 24" extensions. The owner became aggressive, pushed me, threatened to call the police, and began recording me. This entire experience has been horrific. I now have extensions I dislike, which are the same length as my natural hair, and am out $1,000. Do not go to this salon. Their negative reviews are filtered, but if you dig deeper, you'll see similar horror stories. I wish I had.

This salon actually cares about its patrons. They don't push their own agenda, but rather listen to…read moreall your hair-brained ideas (pun intended) and then tell you why 1/2 of them won't work and then help you get to the 1/2 that will and you walk out every, single, time amazed at their latest creation. Lindsey has worked with me for over a year now-coming up alternatives to my crazy ideas. She has never failed to make me laugh and never failed to impress me with her talents.

This was my second appointment with Delaney and she is the best stylist I have EVER had! I wanted…read moreto go pretty light and we did two separate appointments to ensure the health of my hair. I had to bring my 6 month old son to my last appointment due to my babysitter being sick and I was so nervous but she was so accommodating with me I appreciated that so much. She always makes me feel comfortable!

Love this salon! Caris did a wonderful job for myself and grandson. Already booked our next…read moreappointment.

My stylist was genuinely skilled and clearly knows what she's doing -- I'll give her that. But the…read moresalon itself is a completely different story. The hygiene situation was alarming. Hair from previous clients was never swept up between appointments -- they were cutting on top of it the entire time. I also have serious doubts about whether their scissors, brushes, and machines are being properly sanitized between clients. In a post-pandemic world, this is not acceptable and frankly unsettling. On top of that, I had an 11:30am appointment and waited a full hour before being seen. There's no excuse for that kind of wait when you've scheduled in advance. No matter how talented the stylist is, I can't overlook unsanitary conditions and a complete disregard for appointment times. I won't be going back.

A superb experience, the only place I'd trust with asian hair. I've been going here for 3 years. I…read morewould highly recommend to anyone that wants to come out looking fresh!

The service here is impeccable. The stylists are well-trained, and I would trust ANY of them with…read moremy hair, and I am picky!! My personal stylist, Rebekah, is especially skilled in colors & cuts. The downtown vibes feel so cool, and the salon is decorated in a boho chic: eclectic. They use the best products and offer you complimentary beer, wine (), soda, coffee, or water. If you are in the market for a new salon, don't think twice!

I was greeted as I entered the entryway then escorted right away to a booth chair. My stylist took…read moretime to asked me what I wanted and listened, offering suggestions as well. Great cut and color blending to my heavily grown out roots. I look forward to coming back to update my highlights and get another trim. Would recommend this salon to anyone. I also like that they offer spa options like massages, facials, etc as well. I fully plan to try these spa options in the future.

Wonderful place to visit and leave feeling like you have gotten what you asked for! Wonderful…read morepeople and atmosphere definitely the place to be!! Very customer oriented and a good time to be had by e

Erica did a fantastic haircut! She is awesome! I recommend if you want a great haircut to go here.read more

I have been a customer at Split Endz Salon for years and I don't know why I've waited till now to…read morewrite a review. Maybe my new elite yelp status prompted me to write more reviews! LOL. All of the stylist have a passion for hair. They style all types of hairs (ethnic, Caucasian, men, etc.) and the shop is always friendly and warm. There are currently 5 stylist, but some are part time with other careers. My stylist is Crystal Brown Williams. Crystal is a licensed public school Career Technical Education teacher as well as a certified make-up artist and cosmetologist. Teresa, the owner, is a hair stylist extraordinaire. Every one leaves her chair looking so beautiful. Berlyn gives the best shampoo in the history of shampooing. Leisha does some of the best sew in styles I have ever seen. The newest stylist is Erica and her clients always leave pleased as well. The shop is clean and professional. No loud music to compete with the family friendly atmosphere they have established. There is plenty of parking until lunch time and the nearby Mexican restaurant takes over the lot on Saturday but it slows down quickly and is fine on week days. The location is safe and right off Eastchester and not far from the 311 exit. If you are looking for a new salon give them a try.

Go see MrsB.and Jordon. The best in the business! Kind , grace and darn good hair dressers !…read moreFriendly staff . They do it right with style !

Belinda is absolutely fantastic!!! She is creative, patient,…read morebrilliantly talented and wonderful as a person!! I highly recommend her!!!

Since I had really bad experience while back, I am very cautious on who cuts my hair. I had one…read moresalon I used to go but it is airplane ride away...so I took a chance. THE BEST DECISION EVER MADE. The lady was very kind, understood what I was looking for, and was very professional! Very happy with the result. Will definitely go back and will try coloring and cut next time.

Kim is the sweetest most professional hair stylist. I wanted to even out my A-line cut and dye my…read morehair back to its natural color and she was able to do so quickly and beautifully.