We were at Belterra from Wednesday to Friday for a work conference…read more As soon as you walk into the lobby you get a whiff of the old moldy/musty/stale smell. We went up to our room to check it out. It smelled moldy/musty/stale as well. My wife ran a diffuser which helped tremendously. The armoire and the dresser that holds the mini fridge were in pretty rough shape. The tub had chips and stains in it. The headboard of the bed is pleather/vinyl and it was peeling and flaking. There is no microwave in the room. We changed and headed to the pool. This was probably the highlight of the week. The pool area is nice and the staff at the pool bar were friendly and talkative. We quickly learned that beers at the pool bar were colder than any others at Belterra. We stopped by and hung out at the pool and pool bar three times during our stay. We sent to the Stadium sports Bar and Grill Wednesday evening with some friends. The food was OK. After our first night we realized the bed was hard as a rock and the pillows were awful and we would just have to get through our stay. The next morning, I went to Nosh to get some breakfast. I ordered two Bacon, Egg and Cheese English Muffins and took them up to the room. The little oven they use is apparently on a preset timer based on what you order. It overcooked both our sandwiches. The muffins were almost burned and egg was chewy. My wife did say the coffee I ordered her was the best in the hotel. The entire hotel felt like you were in a walk in freezer. It didn't matter if you were in the lobby, casino or the conference rooms. everyone in our group complained how cold the hotel was. The hotel needs a complete renovation. I don't think it has been upgraded since it was built. My wife and I agreed that we won't be back to Belterra.

A friend had a filly she bred running in her first race, and she asked me to accompany her to…read moreBelterra. This is a small track with a casino. Grandstand parking and entry are free. The grandstand has a strange vertical design with minimal seating, and a staircase from the apron. The apron has tables with umbrellas. I had been to Belterra previously twice, but would not ordinarily go for racing. It is lower tier racing. If you live nearby, I assume it could be an entertainment option for you. 63

We're not pleased. The people that own ysmugglers on smugglers up in town 2 very seldom get anyone…read moreservice you got it for a couple of days with no clean towels and if they decide to show up they may knock on your door and they may not so why doesn't understand English really and we'll come barging in your room at any time.

We stayed here for about 6 weeks while my husband worked a shutdown at East Bend Station. You will…read morenot find better owners!!! They're the nicest people & genuinely care about your stay with them. A little pricey, but for the maintenance & up keep they do- it's worth every penny! Can't beat the beautiful view of the Ohio River & being so close to the restaurant is a huge plus! We would definitely stay here again!!

1/5 I would strongly…read morerecommend staying at Belterra or driving to Carrollton for a different hotel rather than staying here. We paid $154.99 for our room and were only inside it for a few minutes before ultimately deciding to leave because of how uncomfortable the front desk interaction made our entire group. We ended up paying $291 to stay at Belterra instead. We certainly didn't spend almost twice as much on another room because we simply changed our minds. From the beginning, the front desk receptionist, Linda, was extremely unprofessional. We had friends with us who were visiting but were not staying overnight, and she followed our group all the way to our room. When we later returned to collect our belongings, she refused to give me her name, refused to provide her supervisor's information, and initially wouldn't even give me a receipt until she spoke with her supervisor on the phone. During this interaction, she remained sitting in a recliner watching TV rather than getting up to assist us. Then, unbelievably, I was handed another guest's receipt instead of my own, which contained information belonging to someone completely unrelated to us. I still have the receipt and will obviously not publicly share that person's information, but that was incredibly concerning. I contacted management afterward hoping the situation would be handled professionally. Unfortunately, that interaction was also disappointing. The manager acknowledged that we had only been in the room for a matter of minutes but still refused to refund the $154.99. More concerning to me was the lack of accountability or concern regarding how the situation was handled by the employee. Beyond the customer service issues, the hotel itself had a very unpleasant smell and felt extremely outdated. I understand that we booked a non-refundable room, and normally I would completely understand that policy. However, we didn't leave because our plans changed. We arrived intending to stay, dropped our belongings off, and ultimately spent an additional $291 elsewhere because the experience made us uncomfortable enough that we did not want to return for the night. This was easily one of the worst hotel/customer-service experiences our group has had. Based on both our experience with the front desk and my subsequent conversation with management, I personally would not stay here again and cannot recommend it.

The worst hotel I have ever stayed in . It has leaks , dirty sheets , a broken toilet and the light…read morein the entrance doesn't even turn on ! The heater is all broken nothing compared to the pictures they post ! If I could I would give them zero stars ! And they go all the way to your door to tell you guests can only stay for 30 min, they're charging over $100 a night for this shithole I

Had a great night's sleep. Comfortable bed. Pleasant staff. Room was pretty quiet for being near…read morea freeway. The only downfall was the skimpy breakfast in my opinion. Overall though, pretty nice

Oldie but a Goodie I…read morestayed in this Hampton Inn while in the Carrollton area for business. This Hampton is an older property but they have made updates over the years. The staff is welcoming, the rooms and bathrooms are clean and the breakfast is your standard Hampton fare. The hotel is located just off the highway and close to Fast Food chains, Walmart, gas stations and only five to ten minutes from town if you have to go into Carrollton. My room had two beds and an accessible washroom that was very large. The beds were comfortable and the bathroom was very spacious. The room also came with a mini-fridge, microwave and a little coffee station. The fitness center was on the smaller side and had a Peloton. The Peloton only works if you have a paid account or else it is just a nice decoration taking up space in the fitness room. Many Hilton properties have a Peleton account for their bikes so any guest can use them. At the time of my visit, this property did not. Overall a great stay and the only hangup I had was that my bill was not emailed to me when I checked out. When I called a few days later about my bill, they emailed me right away. Overall a great stay in a well-managed Hilton Property that seems to be undergoing some updates. Stay on the first floor as stairs are challenging. This hotel uses the Digital Key and it worked during my stay. I either stay here or next door in the Holiday Inn when I'm in the area.

This was a pretty nice place to stay while in town for a funeral. First of all, if you are there…read morefor a funeral, they offer discounted rates, which is a blessing. They also were very kind to us during our stay and they were very accommodating. We got to the hotel around noon, but check-in wasn't until 4 (poor communication with my in-laws..oops). But the staff was very nice and we were able to just hang out in their lounge area, which has a great view of the water. The rooms were very nice and the view of the river was beautiful. They were doing a deep clean while we were there, which was unfortunate, but when you gotta clean, you gotta clean! I wouldn't hold that against them. It should be noted that they do not have a continental breakfast. I believe that they just stopped doing that January 2019. All in all, this is a great hotel and a lovely place to stay in Vevay.

Can I just say making reservations is a complete nightmare. We were there for a wedding and you…read morehave to book it through the beltara casino and it's like it's not in their system or something and they have to call over to the ogle haus to verify. Why can't I just call them directly??? We made our Saturday night reservation a couple months ago then called to extend our reservation to Friday night as well for my birthday. It took 30 minutes to accomplish this. So frustrating! Only to get a call the next night from a panicked employee asking if we had intended to book the suite or were we purchasing it for the bride & groom? They had inadvertently put us in the only master suite and that is what the bride & groom were to have. Seriously how does that even happen?! I had only asked for a king size bed because I didn't want to end up sharing a room because family thought we had an extra bed. They also had half the wedding party booked in March in stead of October. They need to seriously overhaul their reservation process! We got there and checked in only to find our room stunk like old musty. Let me stop here and say I will fully admit to being a hotel snob. I can't handle the thought of a dirty room and bed linens that aren't clean. I do have to say the sheets were clean and the bed was comfy. The pillows went flat pretty quick though. The walls have to be so thin & poorly insulated. I could hear every toilet flush from the rooms around us & doors slamming.

I always have a good time when I go up there, win or lose. They are always super nice and I love…read morethe craps tables.

DISGUSTED BY HOW HOLLYWOOD CASINO HANDLED THE THEFT OF MY PHONE…read more I visited Hollywood Casino for what was supposed to be a special planned outing with my mother (from a nursing facility) and a couple family members. Instead the night ended with my phone being stolen and an experience that has left me completely disgusted with the casino. I knew the exact machine where my phone had been when it was taken. We immediately tried calling it, but it had already been turned off. Having visited many casinos, I am well aware of the extensive surveillance systems they use and how closely activity on the casino floor can be monitored. Yet, despite knowing the specific machine and the narrow timeframe, I was never offered meaningful assistance in reviewing footage to determine what happened. What makes this even more disturbing is that several employees (that I reported it to) told me thefts like this reportedly happened numerous times during their employment there. If this is true, why is more not being done to protect guests and respond seriously when theft is reported? The next day, I did what the casino apparently was not concerned about doing--I tracked my phone myself using the FindMy App. The phone had been sold to an ecoATM located in front of a Kroger. Identification is required to sell the phone through the machine, as well as powering the phone on (which is how the location updated). This helped authorities identify an individual, and criminal charges have been filed. THEN came the most disturbing discovery of all: the individual identified in connection with my stolen phone had worked at Hollywood Casino. I cannot state why the casino failed to provide more assistance or whether the person's employment there had anything to do with how my report was handled. But from my perspective, learning of that connection after receiving so little help raises serious and troubling questions. Publicly available information also showed that the individual had an extensive arrest history. An arrest history does not, by itself, prove guilt in any particular matter, but it certainly added to my concern after learning of the person's connection to the casino. What kind of standards does Hollywood Casino have for the people it employs, and what responsibility does it take for the safety and security of the guests who spend their money there? Casinos have cameras throughout their properties. They have security personnel. They have the ability to investigate incidents on their premises. Yet when my property was stolen and I could identify exactly where and approximately when it happened, I felt dismissed and left to investigate the theft myself. This is unacceptable! I brought my mother there for a special outing. Instead of leaving with a good memory, I left without my phone and with absolutely no confidence that this casino genuinely cares about the people who support its business. I would strongly advise others not to support this casino based on my experience. If you do choose to go, be extremely vigilant. Keep your phone, wallet, purse, and other belongings secured at all times. Do not assume that extensive casino surveillance means you are safe and will receive meaningful assistance if something is stolen. Hollywood Casino should be ashamed of how this situation was handled. I expected concern, assistance, and accountability. What I experienced instead was indifference. I will not return and I cannot recommend this casino to anyone!

3.5 Stars I stayed…read morein this IHG property while in the area for business. This hotel is a blend of an older style with some updates. The rooms are relatively clean, and the staff do their best to keep all areas of the hotel as clean as they can. My room for the most part was clean with some minor stains on the carpet. The bathroom was spotless and the room wifi was easy to connect to and had a good signal that allowed me to surf, stream and connect to work through a VPN. The fitness centre is small and cramped and lacks modern equipment. Some of the machines were out of service during my stay. The dial for the heating and AC unit was broken and the TV had limited channels. The breakfast is standard IHG Holiday food which they change up daily offering hot and cold choices ei. bacon one day and sausage and gravy the next. Overall this hotel could use a modern renovation but it's okay for a short stay.

I checked into the Holiday Inn Express in Carrollton, KY after 5pm and was pleasantly surprised by…read morehow quickly and smoothly check-in went. The front desk staff greeted me with a smile and had me on my way to my room in just a few minutes, which I appreciated after a day of travel. The hotel has a clean, modern vibe in the public spaces -- everything looked well-kept and tidy, from the lobby to the hallways. My room was clean and comfortable, but honestly pretty standard. Nothing jumped out as particularly memorable, but it got the job done. The bed was decent and I slept fine, which is really all I needed for this trip. The biggest downside for me was the price. For what the room offers -- just the basics -- it felt a little steep. That said, prices in the area seemed generally high, so I don't blame the hotel too much for that. If I needed a place to crash in Carrollton again, I'd consider coming back, especially for the convenience and friendly service.

Fantastic customer service ! Great and welcoming hotel ! Anyone we encountered was great to us…read more Couldn't be closer to the speedway !

First, recently, I told a friend that I probably wouldn't get accepted into Yelp Elite Squad…read morebecause I don't post enough photos of the places I visit. Who would've known this place would be the first to get a photo-included review. Whoever works the front desk was so rude to my parents. When someone is coming from out of town, you are the representation and often, the FIRST impression they have of your city/state. I have said many times before and will say again, if you do not like your job, QUIT! Stop making everyone else miserable! If you die, they will replace you be the end of the pay period, so WHY are you begrudgingly coming to this weak $12.50/hr check? Furthermore, you all have NO ROOM to be providing bad customer service, based on how dirty these rooms are. Do y'all REALLY expect people to sleep and *woohoo* here? I would rather befriend a sewer rat and sleep in a storm drain than sleep here. There are cobwebs in every corner of the room! It must really take some skill and lack of awareness to get webs in literally EVERY CORNER! Cobwebs on the door, the lamps, the walls! And you know why? BECAUSE AIN'T NOBODY STAYING HERE! Y'all should be ashamed of yourself, providing these obviously neglected rooms to people to try and REST in. People sleep in hotels to relax, not re-live their arachnophobia. STAINS EVERYWHERE! How dare you give someone a jacuzzi and there be dirt, hair, and grime in it, as well as the bathtub! Y'all literally have no couth. I am disgusted and most of all, I am PISSED!!! Lastly, whoever at the front desk had the sour attitude with my mom when she arrived is LUCKY we cannot remember your name. For the next week, I hope you move too quick and fall out of your bed every morning and when you stand to get up, I hope you step on your grandson's lego! People don't play about their moms! Me. I am people. And I DON'T play about mine!!! I don't care what Yelp says, Y'ALL GET ZERO STARS!!!

We loved our stay at The Chandler Hotel! The whole place was beautiful and thoughtfully prepared…read more The common spaces and our room were very clean. I loved the inclusion of locally made goods, like: the hand soap, chocolate truffles, and coffee they had available in the room. It was quiet and peaceful and a quick walk to Main Street. I loved learning about the history of the building and seeing old photos too. They also had a sound machine, which came in handy for us since I forgot the one my toddler sleeps with. You do have to make sure to memorize your key code or bring your phone everywhere (which most people do all the time). The lobby is key code access too and I almost got locked out once - whoops! We would be happy to stay here again and I'm sure we will be back someday!

We recently stayed at this great hotel. It's in a old building that has been wonderfully converted…read moreinto a unique hotel. It's close to both downtown Madison, the river and the Lanier house. It's also very close to a nice (not kidding!) Dollar General Market that is very handy for all those things I always forget to take on a trip. The Chandler is yet another reason to visit Madison. We are already looking forward to our next stay. Their practice of not having an employee who customers meet face-to-face and instead using text/email for entrance instructions is probably off-putting for some (it initially was for me), but their system works just fine. I encourage you to not be intimidated by it.

While visiting my family in Northern KY, there was a tornado and no internet access. So I spent…read morethe entire trip going between hotels. This was the best of the lot. It was clean. Check-in was actually friendly. The lighting in the bathroom was great. The free breakfast had some interesting choices - not the standard things you see everywhere else in this price range. The store in the lobby made it super easy to grab a snack and charge it to my room. I found the room on Priceline and got a very good price, with no issues at all upon arrival. My only complaint - my King room had ample room, but the design was off, which resulted in a very dangerous clearance next to the right side of the bed. If you get up in the night, you may stumble and find yourself going right into the window - as I almost did. if you're alone, sleep on the other side of the bed - away from the window. If you're not... good luck! Other than the unfortunate spacing issue, this was an OK stay. On par with the new Holiday Inn Express in the area but can be had for much cheaper.

No soap, breakfast area closes before the 10 am posted time. No TV stations worked....no signal…read moreand yes we did cycle through all TV, hdmi settings. Gym is bare minimum but ok, indoor pool is nice, small but cold. Cleaners didnt even have washrags...room was very nice. Breakfast food was good. Staff was nice.