Only stay here if you want your card charged multiple times. This place is managed by the most horrid manager I have ever dealt with. Nikki is very unhelpful -- just down right rude and unprofessional. She caught an attitude the second I asked why our card was charged multiple times and then continued to cuss me out and block my email so I couldn't send proof. Would not recommend to anyone unless you want to experience horrible management and your card being charged multiple times. Honestly deserves negative ten stars. read more

Nostalgic, epic views, and so charming. There's nothing that compares to this view in Madison. Sunsets, downtown, and the bridge. The driveways are both a bit of an expert level entry, off cantor, uphill, turns, and blind corners! read more

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The Hillside is in a good location to the historic district. I found the staff to be friendly enough and the room clean. The balcony had a nice view of the lights of the bridge and Main Street at night, not so much of a view during the day. The bed and pillows were comfortable. The AC didn't cool the room very quickly (I like it cold!) but I always supplement with a fan anyway for the white noise. At some point during the night it reached a temp I was comfortable with. Downside: no soap, I had to use shampoo to wash with. They has a shower cap and even a sewing kit so I assume the lack of soap was just an oversight. Also, the balcony door did not lock. I don't expect the average hotel guest to have the acrobatic skills to get over to the next balcony but being a single woman staying there I would have felt more comfortable with a locked door. All in all, it was a good stay and if I am in the area again I would have no problem staying there again. read more

Hillside Inn - Balcony view - Hotels Near Me - Madison, Indiana

If I could give -100 stars I would! Customer service is horrible! Chargers to my acct for my service dog that I told the lady at the counter about and still charged me for $30 because she was with me. A cleaning lady unlocked our room, rudely came in and was coming in while we were there, no knocking just walking in. My mom had just gotten out of the shower and naked! INVASION OF PRIVACY!! Breakfast was horrible!! Might as well ate cardboard! Have called and talked to a manager and she's always busy and can't take a phone call. The ladies at the front desk are very disrespectful when calling. Won't allow me to talk to a manager. Has rudely hung up on me multiple times! read more

Old hotel with a lot of charm. Great views, you can see the whole valley including bridge and river from your own private balcony. Great place to get away from the hustle of life. read more

Suite, 1 King with Jetted Tub and Panoramic River Room 318 MAKE SURE YOU AREN'T CHARGED TWICE!!! The room was very nice with a big fireplace and nice sized whirlpool tub. The bed was comfortable, breakfast was decent and the balcony view was really nice. BUT my card was charged twice and we had to cancel plans until it was resolved the next morning. Huge bummer and inconvenience. read more

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I truly cannot say enough wonderful things about my experience with my Oct 13 stay. From the beginning experience with Julie and my multiple changes (on my end) of my reservation, to Patty with her gracious advice on places to get delivery or carry out food since my elderly father was not up to dining out. The customer service has been way above and beyond!!! Julie was aware I was bringing my father down for a stay as a walk down memory lane from happier days with my mom. When I switched dates because of a change in the forecast, the same type of room was not available. Julie guided me through the best options, and might I add with great patience. Later, a cancelation occurred for a Double room w/two Queen beds and she kindly changed my reservation for me again. Not only did we get a Queen double, she put us on the 3rd floor (room#310) near the elevator to not tire my dad too much. Top floor with a spectacular view of the Bridge to the city. As we drove up and entered the Hillside Inn I knew instantaneously I had made a great decision booking a room at this charming historic Hotel. The lobby was welcoming with Halloween decor and an all around cheery feel. Much to my delight I learned while checking in that my helpful voice on the phone for multiple calls on my reservation change was Julie now behind the desk in person. She was as lovely during check in as she was on the phone. The room was immaculately clean including the bathroom and our private balcony. The room was tastefully decorated and modern with the wood floors from the renovation. The balcony was spacious, comfortable with rocking patio chairs and even a ceiling fan to keep air moving. During the evening I interacted with Patty several times as I was inquiring about dining and various questions. She went out of her way to try and help me knowing I was catering to my father's needs. I travel to the DC area frequently with my healthcare advocating and I often seek out Boutique Hotels, along with the upscale large hotels. I have no doubt if this lovely hotel was in a Metro area the price would be several hundred per evening with the caliber of appointments to the room and personal service. One would think the two ladies helping me were full time concierge assistants, but here at the Hillside they do it all.... and I might add very well. If you are coming to Madison I cannot strongly suggest enough that you choose the Hilltop Inn, you will not be disappointed. read more

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Great views from the balcony. Clean room. The front desk staff are very friendly. When back in the area will stay here again. Great location to everything in Madison. read more

This is a nice place to stay. It has a private balcony so you can see the Ohio River. The deluxe continental breakfast was great. The room was clean. The only issue besides my husband snoring like a grizzly bear was the traffic noise. read more

Hillside Inn - Fog off the Ohio River over Downton Madison - Hotels Near Me - Madison, Indiana

Older hotel with beautiful views from our quaint little balcony. Our hotel was clean, despite the renovations that were going on. And the staff was friendly. And the free continental breakfast had a lot of choices. I will certainly be back. read more

I have been working in the hotel industry as a supervising front Desk Agent and Night Auditor for 20 years. So I know a few things. I've seen the great managers and owners that understand the meaning of hospitality and the ones who just want your money and want to offer very little in the way of going the extra mile so you'll return and or give positive feedback. First see attached pictures of the floors of my nearly $175 per night room. Seriously rooms should be cleaner for this price at a run down outdated hotel. Second the hubby and I ended up arriving a little earlier than expected and asked for an early check in. We were flat out refused! I would have paid a little extra even. We kept getting met with the response we don't have anything ready until 3, 2:30 maybe. Funny thing is and I pointed this out they never asked my name or my room type to check and see. Also as it was 12pm and check out was 11am let me tell you what we do at my hotel. We communicate with housekeeping about a checked out room of that room type a guest has departed from. Let them know we have a guest requesting an early check in and have them start that room next. We may not be able to check the guest in at the moment, but we do get them in with in and hour or so. IT DOES NOT TAKE OVER 3 HOURS TO CLEAN A ROOM. If it does it should be clean then!!!! They kept saying housekeeping is in the halls??? What? So? They were "in the halls" after 3, so your point? The lady was incredibly snarky and when I said ok I see why they have some bad reviews now, she said okay and thank you super sarcastic. It is things like that they go the extra mile and provide good customer service in a hospitality industry for a guest who had one of the most expensive jacuzzi suites at your hotel. I come to Madison often and I ill not be back and I have recommended more than a few family member visit. This will not be a recommended hotel. The room next door also had a constant barking dog and they did nothing about it. read more

Hillside Inn - Hotels Near Me - Madison, Indiana

This was an interesting stay of a hotel. Reserved this place to visit some family nearby. The room was about what you would expect. Cinder block walls. The heat in the building is centrally controlled by a boiler we found out and it was very hot in our room which led to us having the big sliding glass door open all night. This was recommended to us by the staff. They did got get us a fan from the basement though. This made it really loud because all the noise from the bridge and roads... It's like the locals treat it like a drag strip. Seriously. All night it sounds like people are drag racing outside. The bedding wasn't awesome. One comforter had cigarette burn holes in it. The beds were stiff. I didn't sleep well at all They did allow pets which is a huge plus for us. We're very thankful to them for this. read more

Hillside Inn - Hotels Near Me - Madison, Indiana

Wonderful place to stay from the customer service to the room to the fresh towels. The balcony and the view is my favorite! It's breath taking the view! Yes I would highly recommend this place the amenities have been updated the actual building so totally cool and old. We loved it! read more

Hillside Inn - Hotels Near Me - Madison, Indiana

I was so excited to stay at this hotel. My excitement didn't last long. I did not get much sleep, because the Ac didn't work and it was 60 degrees outside. What hotel offers you a 1980's fan because of the air situation. I was sweating laying in bed. Also, The bed was so squeaky. Everytime I would moved in bed I would wake up by the noise of the bed. The general manager didn't even reach out to apologize for the inconvenience we had. I was very disappointed! read more

Hillside Inn - The fan they gave us because it didn't have Ac. room 104 - Hotels Near Me - Madison, Indiana

My girlfriend and I traveled to Madison to hike Clifty Falls. We called Hillside Inn, made reservations for Fri, Sat. and Sunday. We arrived around 2:00 pm, walked the Ohio river, then crossed the bridge to Kentucky. On our way to the car around 7:00pm, we get a call from the hotel. A older gal with a raspy voice tells us we have no room for Friday night, there is a boat race on the Ohio river. When we questioned her how could that be, you took our credit card etc. she got very upset and told us we were not welcome at the hotel. REALLY! I highly recommend the Fairfield at the Marriott, which is right on the water. Friendly, caring, clean, spacious rooms delicious breakfast and beautiful. I have never been treated so poorly, if I could rate them lower than 1 I would. read more

We stayed here for one night. We were attending a 5k across the river in Kentucky. The hotel is old and feels kinda creepy, but that's what we loved about it!!! You can feel the history surrounding the place when you're driving up the winding driveway. We took the early 1900s steps out front to get to Main Street. The lady at the front desk was very friendly and accommodating. They offer a pretty decent breakfast. The room has a beautiful view from the large balcony overlooking the Ohio and Kentucky. I would definitely stay here again!!! read more

Hillside Inn - Small town of Madison, the Ohio river and hillside of Kentucky - Hotels Near Me - Madison, Indiana

Creepy. The attendant was very nice though. The place has a very eerie feeling to it - maybe it's just me. Bed slept well. Jacuzzi in the room was nice It was clean but super dated. Felt haunted to be blunt. read more

Update: We are here again! First time in the Queen Bed Jacuzzi Suite! We love it!! Also, the complimentary robes are a nice touch... Two words: THE VIEW!! My parents used to stop here on the way to/from Jamestown, TN... It was a great place to stay then and is still a great place to stay now! Still a little dated but they seem to be making some effort to update... Our room and bathroom were clean and did not smell of smoke. Walls are not thin. Bed is comfortable and the pillows are decent. The balcony is absolutely the best part!! (We always stay on the third floor!) The staff have always been friendly and welcoming. I do think their weekend rate is a bit high, but can understand somewhat because of the view offered... The breakfast is pretty basic and the sausage is horrible. Downtown offers a lot of fun things to do/see. There is great food close by. Clifty Falls is a 3 minute drive away. We will be back! read more

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Stayed for Valentine's night! The room was perfect! The whirlpool tub was just what I needed after a long week of work! The view was breathtaking! Wish I could have used the patio but the weather was too cold! Plan on staying again when it's warmer to utilize the patio! read more

Stayed here with my boyfriend for new years eve. The view is beautiful. We stayed in the Queen bed jacuzzi suite. The tub was very relaxing (easily fits two people), and the decor was much more updated than other places I've stayed at. If I could recommend one thing, it would be to have available outlets closer to the bed. But the bed was cozy, balcony was really nice....we will definitely be back. read more

The managements horrible. They screamed at my husband after charging us for the room on 3 seperate occasions. The fireplace didnt even work. The gm was absolutely terrible. read more

We stayed here for 2 nights...cost about 315.00....staff friendly....room was clean....2 queen beds....very comfortable....as some of the other reviews say this hotel is in desperate need of an.update...paint chipped off doors...halfway carpets stained...our room had a very.bad paint job on the ceiling....paint running down on wallpaper....enlarge the photo...one of our bathroom towels had a hole in it and worn spots....see pics...the views are lovely from the balcony.so I guess you are paying for the view because a boutique hotel shouldn't have towels with holes in them...We didn't.go.down for the free breakfast....room.stayed cool enough but we always bring a fan when we stay at a hotel....if we hadn't brought the fan we wouldn't have gotten any sleep because we could hear lots of noise over the fan... read more

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Paid $140 for room, money immediately came out of account. Staff claimed the transaction was declined despite my bank statement saying that it cleared. Staff gave us the room key but continued to harass us throughout our stay demanding additional money from us. Staff barged in our room at 9:00 am 2 hours before checkout as if they were trying to catch us doing something wrong. Major invasion of privacy! Staff provided manual bill of sale stating that the bill was paid and all was fine.. Upon explaining this to the staff who barged in they ripped the receipt out of my hand insisting the receipt they provided was invalid. We confronted the manager at checkout who screamed at my wife and I demanding additional money again. I handed the room keys back to them and we told them to have a splendid day. The view from the balcony was nice, however the constant harassment from staff ruined my whole experience. I've stayed in my fair share of hotels and the truth is this was by far the worst one we ever had the displeasure of staying in. Rude management and staff combined with constant attempts to scam us left and right left a very bad taste in my mouth. If your looking for a relaxing place to stay in Madison steer clear from this place. You can get a lot more for your money and better customer service literally anywhere else. read more

A nice hotel to stay in when you visit Madison. They do offer a free breakfest, which is your typical stuff like bagels and waffles. The view from the balcony is great, you see beautiful historic downtown. I would recommend staying here is you want a great experience! read more

Staff, view and bed were great! However this hotel is sub par and needs serious improvement. Mold, dampness, iron marks on rug and rust just a few of the problems. Wallpaper peeling from the walls. Do not come here if you have allergies. Think we will stay elsewhere. read more

We were in room 202 the room smelled of urine when you walked in we thought damp. There was only an in-room portable air conditioner. Thought it would remove the moisture it did not you could smell mold the sheets felt wet it was so humid in the room. Our throats and eyes were itchy had booked for two nights could not wait to check out at 7 am. Stayed one. Beautiful view read more

On arrival the staff was pretty rude, the hotel was very underwhelming from the pictures, the beds were comfortable for my liking the view off the balcony was pretty great the parking lot area wasn't the best but the downtown area was nice, but for the price I definitely want recommend here. read more