Bought a Mercedes for 35K and took it to my mechanic for a check up. He found that the rear rotors…read morewere heavily rusted, there were deep cuts in the tire treads of the front left tire (like someone cut it with a razor, you could peel back the treads), and the windshield wipers were leaving streaks on the windshield. I scheduled an appointment to have CarMax tighten things up because their "125 point inspection" apparently does cover rotors, tires, or wiper blades. Of course this process took longer than the 10 day return window and I was just told that rust on rotors is normal, the gashes on the tires aren't deep enough to expose the wires, so we will not be addressing them. We did find that the wiper blades were worn so they were replaced and your vehicle is ready for pickup. GET YOUR CAR CHECKED BY A MECHANIC BEFORE YOU BUY!!! IT DOESN'T MATTER HOW MUCH YOU SPEND, THEY WILL NICKLE AND DIME YOU.

Do not finance with Carmax !!! Horrible rates and scamming customers!! Do not agree with the "three…read morefor free" program, it is a bate and switch. Business office and sales rep explained the program one way but the deal was processed to steal our money. Do not go here !!!! Take your business and money somewhere else !!!!

5 Stars Without Hesitation!…read more I recently purchased a black 2021 Mercedes-Benz GLC 300 from Fred's Executive Auto, and I can confidently say this was the best car-buying experience I've ever had. They easily earned a 5-star rating from me! From the moment I walked through the door, everyone welcomed me like family. The customer service exceeded every expectation. Mike was outstanding--knowledgeable, professional, patient, and never pressured me. He answered all of my questions, explained every feature of the vehicle, and made me feel completely confident in my purchase. I was so impressed that I returned within 24 hours to buy the vehicle. Mr. Q. is an incredible owner who truly cares about both his employees and customers. Mike made sure my Mercedes was beautifully detailed and Logan made sure it was filled with gas, while Oliver helped with my insurance and paperwork. Chase safely delivered my vehicle to my home after its inspection and even took the time to walk me through its features. Everyone worked together to make the entire process smooth, seamless, and stress-free. Not only did I receive an unbelievable deal on my Mercedes, but I also left knowing that Fred's Executive Auto genuinely stands behind its customers even after the sale. After visiting numerous dealerships during my vehicle search, I can honestly say Fred's Executive Auto is the very best by far. Thank you, Mr. Q., Mike, Logan, Oliver, Chase, and the entire Fred's Executive Auto team for treating me like family and making this such an unforgettable experience. If you're looking for a quality vehicle and exceptional customer service, I highly recommend Fred's Executive Auto without reservation!

My family and I had a good experience purchasing a car from this dealership. There is a huge…read morevariety of vehicles to choose from, depending on your preferred price range, car brand, and mileage. The financing options are also very flexible. We were walked through multiple options patiently - the owner and all workers are so helpful, welcoming, and kind! Aaron is the best!

I bought an Audi S5 from this group. While the car had some signs of cosmetic wear and body work,…read moreit was the correct balance for me of age, mileage and condition for the price point I needed to be in. While the salesman Owen was nice and helpful the $14,XXX price was rigid but I was assured how the car was solid and verified as reliable. Driving home the metal belly pan became dislodged from the front and I had to get roadside assistance to make it home. After the purchase I had the car looked through by an Audi Certified shop and it required $8,000 worth of work (all suspension pieces were failed, exhaust brackets rusted through, all filters clogged, axle boot torn and throwing grease). Also had condoms in the owners manual and the original owner's registration and personal information (demonstrating how poorly this group processes cars). BUYER BEWARE.

Bought a 2013 STI. On the way home. I hear a pop out the exhaust and my dash lights up like a…read moreChristmas tree. Take it to my buddy's shop for a fuel test, only to find out they filled the tank with regular, in a car requiring premium. I found oil and vacuum lines held on with zip ties. And they installed a tune on the vehicle, and when I asked them for the Cobb tuner that goes to the vehicle, I got the run around and then ignored. The gauges were wired up in such a way, it burned the wire and almost started a fire. TRASH dealer. Don't bother. Go to Carmax instead.

Avoid going to this dealership.My check engine light came on the day after I bought it.I took the…read morecar to get it inspected in Maryland and It cost me two thousand dollars,because someone had put an aftermarket catalyst converter on it and triggered the check engine light.After calling and complaining and many emails i gave up on getting reimbursed.It was also a bad experience because the dealership didnt pay off my trade for 47 days which affected my credit.They ignored my text,emails,and phone calls.I finally got my cars payoff after 47 day when I threatened legal actions,and was about to contact Virginia MVA and my attorney which would have been from under the Consumer Protection Act.Zero Stars for this dealership.The dealership reset the check engine light,and when I got home It came on.

Please READ THIS. If there is a rate blew Zero so I can give them. Do not go there and buy a car…read morefrom them. I bought a Hyundai sonata 2016 white and have leak, engine problems, transmission problems. The car worth 6k and they sold it for 12k. They are biggest scammers. There are so many good dealerships somewhere and not scam you. These Wind Rider worst places ever I had experience with them. I went so many dealership that I bought cars from. They are helpful, give you advice and recommend you. But these Wind Rider not at all help you. They just want your money. THIS PLACE NOT RECOMMENDED PLEASE SPREAD IT AROUND IF YOU READ THIS MESSAGE.

I bought a 2020 Mercedes Benz S450 from this dealership. while i took the vehicle out for a test…read moredrive, i found out that the vehicle needs some repairs. i discussed with the sales Manager, he approved it and said we will fix it for you. His Name Was ABE, he was just trying to make the deal, so i took the vehicle to a Mercedes Dealer, when they inspect the vehicle they found out lots of issues. the brake pads were gone the routers need to be replaced, tires and wells needs rotation and balance, and also the engine had a huge leeks. so since been 40 days that i am trying to reach out that guy and the dealership the are not picking my phone up and not responding. i have almost spend 3600$ on the vehicle. please avoid buying cars from this dealership, i wont recommend it.

I waited some time before I was going to write a review for my purchase. I have had my car for over…read morea 3 months now. I felt that owe these guys an honest review. This is was not my first time buying car and my experience at the dealership was just exceptional. Very smooth process. Customer service was just awesome - really happy with my purchase. Definitely recommend this dealership to anyone looking for a vehicle.

I drove by while looking for a car last Saturday and saw a Jeep Wrangler outside I liked;…read morewell-cleaned and was told to put a minimum deposit down and asked if I changed my mind if I get my money back. I called at 11.00am to cancel and they said, go read the fine print that I can't get my money and stole my money... They lie and would steal my money... They are nothing but fraudsters ...

Great car buying experience! Family run business with friendly and knowledgeable staff. One stop…read moreshop! They take care of everything you need for car buying services including financing, registration, tags, delivery and more. Their selection is really good and is also available online! When in the market for a used car I would recommend checking them out!

I bought a vehicle from this DriveTime location and only had it for 4-5 months before an incident…read morecaused my vehicle to be a total lost. I bought the vehicle (a 2016 Sante fe) and only had it for 2 months before it broke down on me on 495 north while going to work. It was towed to a repair shop covered by my warranty provider at the time (silverrock) and the mechanic stated the engine had to be replaced because a piston was misaligned. They worked on the engine for 2 months. 2 weeks after getting my vehicle back, while driving to work on 495 north again, my vehicle started to smoke and then caught on fire while I was driving. I had to quickly pull over to the side of the road and exit the vehicle. Long story short, I was able to get out, the emergency personnel was contacted, a claim was filed by my insurance, lein holder and warranty provider but because my insurance didn't cover fire, the insurance company didn't cover the damage. The lein holder was able to file a "gap insurance claim that covered the majority of the vehicle but I was left with over 6,000 dollars to pay off. So now my credit was hit hard because of this incident and I don't have a vehicle but I'm left with the bill. And they refuse to grant me another vehicle. This dealership is the worst!

I just brought a car from them everything is going well. I took it to oil change they brought to…read moremy attention about rust under the car. Looking at the carfax it didn't show no flood. But I look and seen it came from New York. I called them about my concern but the manager brush me off. I just had some questions. So make sure you check every area off the car. Never thought to look under the car.

Amazing team there, very upfront about everything. Got me in the car the same day. Very happy about…read moremy purchase.

I got a car from Enterprise Car Sales, which the car was fine. However, they will try and talk you…read moreinto getting a loan financed through Exeter Finance, LLC, and then refinance with another choice loan company or bank if you choose. STAY AWAY FROM EXETER FINANCE! They are a predatory lending company that will bleed you dry, repossess your car over one missed payment, ruin your credit, and profit from your loss!!!!! Look them up. A ProPublica investigation revealed that auto lender Exeter Finance offers loan extensions as a way to make profits from borrowers who can't make their payments, but the company doesn't clearly disclose how these extensions increase the total cost of the loan, leading to confusion and increased debt for borrowers. Many customers reported that they didn't understand the financial impact of these extensions before agreeing to them, with some being surprised by significant additional charges and even losing their cars despite making payments.