We scheduled a nail trim appt for our dog on Monday morning at 8;30 am. We received a text message…read moreon Sunday asking us to confirm the appt (we did) and then another message on Monday morning reminding us of the appt. We also received an email on Monday morning reminding us of the upcoming visit. I arrived at the store on time only to be informed our appt had been cancelled. The clerk mentioned customers were either called/texted about cancellations - which clearly was not the case. Stuff happens, we understand. This is unprofessional and disrespectful to your customers, I wasted my time and had to re-arrange my work schedule to accommodate your groomer. We were not offered another appt to perform this service. With automated systems in place, how hard is it to alert customers when there is a schedule change? Clearly you had our contact information in your system .

The website is terrible, the hours are incorrect and the items that show as "available for in store…read morepickup" are not really there. To good to be true. I was searching on line for a dog crate and found the exact one I wanted and it was on sale, I drove there and was told " ya out website is not very good" and "have you tried Amazon?" I was so disappointed and frustrated. Do a better job for your customers, don't tell them to shop somewhere else.

Got a quote and a scheduled date for lawn mowing. Person didn't come out, said trucks and lawn…read moremowers broke down and wanted to use a weed whacker only for $60.00. I said no. Went on thumbtack looking for more quotes and they reached out again, told them they never came out, got rude messages back. Unprofessional.

They have a great selection of items and they are very knowledgeable and helpful,Prices are also…read morevery reasonable.

I went to pick up an order today at 2:30 PM. The staff really needs some training--maybe then…read morethey'd learn to be a bit more respectful and professional, and treat everyone equally. We're supposed to be talking about "professionals" here... supposedly ‍. First and last time.

Groomer was very nice and very patient with my Lolita. I waited while they did her and she turned…read moreout so nice.

We've been clients of Country Club Kennels for the past five years…read more We've always had real difficulty boarding our two dogs. We've boarded in three different states in multiple facilities, and each time its just full of trauma, and if our dogs could report us to an abuse agency they would do just that. When arrive at Country Club both of my pets are eager to go inside. They are greeted like family members, and they immediately run to the back of the facility so they can go to the outdoor area. We've also done grooming too, and our dogs look great and they are not freaked out. We use Country Club for boarding at least four times a year. If we didn't have them we would have a very difficult time going anywhere without our dogs. Finding Country Club has been a huge difference for us.

I first chose country club kennel because I was impressed by how airy it was and by the lack of…read morekennel smell and how nice Steve and his staff are. And my first impression was right! Our 2 french bulldogs love hanging out country club kennels with Steve and his staff. They are able to board together, in the same run. We board them a couple times a year even for extended times (2 weeks). I am also very happy with their grooming services, the dogs returned clean, with their nails trimmed and happy.

Yesterday I took my two stubborn huskies to The Merrimack Doggie Spaw for the first time, I was…read morerefer by a friend to go here because I was in search of a crate free groomer. Kodiak and Maya absolutely hate bath time, we typically only bring them to a groomer in the spring to speed up the grooming process and just bathe them at home the rest of the year when they're just dirty and need baths! So needless to say, they're a bit difficult to handle when it comes to grooming... BUT The Merrimack Doggie Spaw was amazing! My dogs literally look the best I've ever seen them after a grooming, theres virtually no shedding left to be done (which anyone that owns a husky knows how rare that is this time of year)! Dallys was awesome, there were some issues with my dogs acting up (Maya having a melt down in her play pen while Kodiak got a bath and Kodiak trying to escape the bath) and she handled it great! I loved that she didn't lecture me on their behavior like some people have, and recognized that it's due to stress, and came up with a plan on how we'll handle their grooming next time to save one of them from hurting themselves and to make her job easier! So if you want you're dog to look amazing and get exceptional service, definitely book a "spaw" day at The Merrimack Doggie Spaw!

From the owner: All natural shampoo and conditioner from Espree. CRATE…read moreFREE!! - We have 6'x8' playpens for our doggies to relax in after their grooming! Individual attention for the older or disabled pet. Every dog that gets a bath gets a SPAW treatment!

Have a 4.5 mos old GSD puppy that loooves his daycare time playing with all the other dogs. Just a…read morehalf day tires him out for the next 24-48 hours. Staff is friendly and provides an update of his antics everyday I come to pick him up. Also we are seeing huge improvements in his behavior with the weekly training classes too!

The owner/trainer of this facility is not a good person. Don't take your dogs here…read more We tried to take our 5 mo old puppy to a class here. He is a big puppy, around 43 lbs when we brought him. We had our puppy for a month at this point and know that he always barks at new dogs until he gets to smell them. He has never shown any sign of aggression (growl, snarl, showing his teeth, etc.) and is actually very submissive when playing with other dogs. When our pup saw the other dogs for the class, he barked at each of them to say hello and couldn't wait to play. When we met the trainer, our puppy barked to say hello (again, this is normal behavior for him, just a vocal dog). We were turned away at the door because our pup was too big, too "dominant", and too "aggressive". Without even working with our dog, he immediately said we need to get bitter apple spray and a pronged collar for him. To top it off, he said "your dog has a chemical imbalance in his brain". Incredible rude and uncalled for given that we just met him and he doesn't know us or our dog. I tried contacting the facility after this to get my deposit back and they have not responded to any of my calls or emails. This place is just not run by kind or honest people. There are better training facilities. We are now working with a trainer who took the time to meet our dog and understand him. She loves our puppy and commonly "jokes" about how he's so smart and sweet she wants to take him home. He's a wonderful, very trainable, very sweet boy. If you are looking for positive reinforcement training, this is not the place to go. If you have a big dog, this is not the place to go. If you value the trainer caring about your dog, this is not the place to go. Just don't go here.

AWESOME customer service! I ordered a back brace for my beloved dog from the website. After…read moreordered, they let me know that unfortunately it was out of stock. What I really appreciated is that they let me know so quickly, they offered me the choice of a refund or to wait for it to come back in stock and were EVEN kind enough to give me a link to a -competitor- who had it in stock. Because they were so fast to inform m e, I was able to order from the other place very quickly. Also, my requested refund was done within minutes of my request. THANK YOU! Now *THAT* is a company/person who cares about the pets and families they serve. Congratulations on really knowing the meaning of customer service.

Their rear wheel cart kept our dog's quality of life high even while her DM progressed over the…read morepast year. We were able to keep taking her to her favorite parks. It also let her keep going on and off pavement, including hills and light off trail areas in urban woody places. Finally, extra thanks to customer service for staying calm and helpful when I was frustrated and emotional on the phone because I (incorrectly) assumed they sent the wrong product.

Waited so long to buy a fish because one person was on break and the other had to be up front…read more Person that helped didn't know much about fish so we went with a betta fish. They looked terrible and when I inquired, I was told they are just bored. Got him home and once acclimated to the new tank, we let him free. He is so weak, the tiny filter is sucking him into it. I think he has tail rot. Highly doubt he will survive past his 3rd night. Prices there are typically great but for some reason, the half dead betta fish are going for $20 plus. Why? Fish neglect/abuse. Cup it was in was filthy and we later noticed he was in it since 11/9.

Love the deals and ways to earn points as prices are really high and the deals and points earned…read moreare very much useful and appreciated

The staff is so friendly and have their act together. We…read morewould recommend this establishment to our friends and family... plus they r pet friendly.

My 5 month Labradoodle Oscar is a really proud graduate! Oscar is a very high energy, assertive…read moredog. By the time training started we were desperate for help with our bundle of "joy!" The second week I actually asked Paula if she thought something was wrong with him? She recommended some great books to assist me and really listened attentively to my concerns. He is still high energy but I now have the tools to be the boss in the best of ways. I highly recommend this program. You get so much more attention than a group class. Paula is a kind, patient lady and a pleasure to work with.