So, I'm a Converse fanatic. I recently bought an all suede pair, special edition. I shopped online for a shoe protector spray, and left more confused than when I started. I went to this Foot Locker location, got a product suggestion and was out the door in five minutes. The staff was friendly and extremely attentive. Reasonable price points as well. Great experience, will be back. read more

I'm extremely disappointed with the way I was treated by the General Manager "Natalia Marten" at Foot Locker. The interaction was very disrespectful and unprofessional, and I felt that my concerns were not taken seriously. Instead of trying to understand the situation and work toward a reasonable resolution, the General Manager seemed unwilling to help or resolve the issue. As a customer, I expect to be treated with basic courtesy and professionalism, especially when bringing a legitimate concern to management. Unfortunately, that was not my experience at this location. I hope Foot Locker takes this feedback seriously and addresses how customers are treated by management. read more

Foot Locker - The box is completely destroyed as a sneaker collector this is unacceptable! - Shoe Stores Near Me - Canoga Park, California

It takes quite a bit for me to drop a 1 star because I like to give things a benefit of a doubt or consider circumstances. Anyway, there were 3 employees, 2 females and 1 male on a Sunday 6/7/26; the place is not busy at all since they just opened. The lady (reddish hair) who was "working" with us wasn't engaged, we had to fetch for her MULTIPLE times, and is always walking away to chat with a colleague. Mind you, me and my significant other were both trying out sizes and she keeps disappearing to chat with her colleague by the entrance instead of staying close by at the minimum. I decided not to purchase bc of the lack of. My wife still purchased something since we were there already. Like I said, the place was not busy at all. Please, assist your customers promptly. read more

I buy Nike for my two boy there and with the rains the shoes star to pill off .. I went to the store and the manager said she can exchange the shoes but only if they were with in 30 day of purchase. Like if I can ask God to send the rain when I want. My opinion is that this store is selling FAKE NIKE... never but never a pair of my shoes got pilling off from NIKE never but this is the fist time and for SURE the last time I buy there ! So just to be sure buy at the NIKE Store! read more

Foot Locker - NIKE Fake shoes!! But them at Foot Locker in Topanga . - Shoe Stores Near Me - Canoga Park, California

Andrew & Frank Are honestly the best Served me with the ultimate Outstanding service I'm so thankful for coming in tonight ! I may sound sponsored but it's not read more

Foot Locker - AirMax 270 - Shoe Stores Near Me - Canoga Park, California

So even though we ordered some nmds and got the left shoe a 10 and the right a size 9 1/2... the employee Angel did a great job helping us out and figuring it out! Definitely a unconvinced but thanks for the customer service!! read more

Foot Locker - Shoe Stores Near Me - Canoga Park, California

Been on the look out for some Nike Blazers and was lucky to find them here. The store is organized and clean, but the workers were inattentive to the customers. Myself and others had to approach workers who were standing around and talking to each-other to receive help. They had what I needed though! read more

I was there yesterday with my kids shoe shopping. My daughter wanted a pair of Jordan's they were purple and she saw another pair in men that see love too itvwas red.Marina had brought out the purple for my little girl to try on.I asked her to please fit my daughter in men's size to see what size would fit her best.She just gave me the worst face and turn her back on me when I was talking to her and proceeded to the back.My daughter hasn't even gotten a chance to try on the purple pair of Jordan's. I told her to let her try it on .She walked away with this look on her face like I couldn't afford it.It decided to ignore her because I didn't want to ruin my day with my kids.I went to counter to pay for it and Denisee informed me that Marina was the store manager. Omg she doesn't deserve to manage the store with all that attitude and horrible customer service. I thought Denisee was the manager. She was ,sweet,cheerful, and smileed.Learn something Marina. read more

Oscar and Marissa were just amazing today. They helped me get everything I needed and then some. This is what good service looks like for sure. I will be back again because of them. The store was clean and easy to navigate and had an amazing selection. Thanks for the good start of my birthday guys! read more

Arrived here right at opening time on a Saturday. The two ladies at the counter were super friendly and asked if I needed any help right away. I spent a few minutes browsing for a new pair of Nike training shoes. During that time one of the ladies came up and checked on me. I didn't end up buying anything today but I'll be back when more shoes are up on the wall to choose from. I don't understand how some Yelpers gave only a 1 Star review but then again I didn't have to deal with a supposedly rude manager named Vince. read more

I'm not shocked to see all the one star reviews on here. My experience was awful, I went in with the intention to buy 2 pairs of Jordan's but did not buy anything based off of principle. I looked around the entire store and was not greeted by one employee, when I finally found some shoes that I wanted I had to track down someone and ask for a size. When my shoes were brought to me the staff member at the store just set them down next to me and walked away, he didn't ask if I wanted to try another size how it fit or anything. At that point I thought it would be a good idea to leave my money in my pocket and walk out of the store. If I were a brand manager of footlocker, I would remove my name from this store. I don't blame the kids working here I blame the management. read more

Finally found the shoes I was looking for a while. Some stores had the shoes in different color, some in different size, at this store it was Bingo. I mean they had the color and size, just price was little higher than other stores (not online stores). Didn't really change to me. Bought the last pair before someone else will. I was lucky. read more

Nice young staff, helpful and do their jobs. Items are good and sales are always appreciated

Foot locker your system sucks! My daughter bought a pair of white nike huarache 2 weeks ago but she changed her mind, so on Saturday she decided to go back an exchange them for pair of vans. The only problem was the she lost the receipt An then the person who charged her put her email wrong so she only got $39.99 of store credit which is more than 50% Less of what she pay for. When she wasn't even asking for the money back she was only trying to get store credit to get a different shoes. She came back all sad that day because it took her 2 months to have enough money to buy those shoes but because the color she decided not to keep them. I didn't like to see her like that so today I when back to the store with new vans an the receipt an asked them the cancel that transaction an I wanted to keep both pair of shoes. This time I have a receipt of the transaction but nope if I want the other shoes I have to pay full price. It not about the money not about the shoes is the way you do business Or the People who works there doesn't want to do a little bit more of what they get pay for. Finis line gave me full store credit a year after I got the shoes with no receipt read more

The manager of store his name is Vince very unprofessional and rude and he call the customer liar I am so disappointed never shop at foot locker ever not in store not online now I am reading all the review everybody complain and bout Vince read more

Do not purchase from this store location there is a THIEF that is employed here by the name of Margo MUSKRATH She will take your hard earned money and steal it. This situation was already brought up to management and was not settled Yet she is still employed there. FRAUD, THIEF read more

Went in the store to buy a pair shoes. My son found the ones he liked, but the only size they said they had was the display. I said I don't buy display shoes, the girl at the counter said we actually have two pairs in that size. So the sales associate goes in the back to get the other pair which were not display shoes, he came back out, but he switched the display shoe on us. I only noticed because the display shoe had a black lint on the shoelace and so when he handed me the new box and said these were the new ones in the back, I said you switched them on me. He thought i wouldn't notice. But my thing is, why would you do that. Smh at the sales associate. read more

Friendly, helpful employees, and overall great customer service. We came in looking for a pair of slippers and some basketball shoes, and the employees helped us find exactly what we wanted. read more

I bought a pair of "athletic" slippers; you know, the plastic things with an arch on top. Sticker shock: $40. They didn't have my size (11) but the sales guy convinced me that I was OK getting size 10's . I went home, slipped my bare feet in the slippers, walked from my bedroom to the kitchen, realized that they were not what I need (unpleasant feel, too small!) so I put them back in their box. I tried returning them the next day. I wanted my money back since they do NOT have my size in the whole store. Well, they showed me the soles and said that these shoes were worn out therefore they could not give me my money back. I pointed out that I must had gone through a serious time warp for these things to be so worn out when I had bought them 10 hours earlier and I wore them for exactly 30 seconds. They got on their high horses, telling me that they would NEVER sell shoes that were already in that shape, etc. I showed them the exact same shoes that they had on display but they were not even interested in any kind of rational conversation. It seems to be a trend with the foot locker franchise: http://www.yelp.com/biz/lady-foot-locker-chicago-2 http://www.reviewcentre.com/review173234.html read more

Very rude manager - talks in a very un-respectful way We used a gift card and when we returned the item they gave us back only a "marked down" store credit - i.e. you can only use the card for non marked down items or sell items read more

Came here yesterday and to buy a gift for my dad and the store literally has 2 employees with 15 customers , so I asked the guy there to check if they had these nmd's in a size 11 and he said yeah so if you had them why didn't you bring them ???? Then I waited 15 min before saying can you please bring them out im in a rush then out of no where the other employee (I saw her name on her name tag) "Estaphanie" said "we don't have it" in the rudest attitude ever, then I said so why'd he say you guys have it and I walked away saying wth. Then they began saying stuff under their breathe and just being rude. So I grabbed a diff pair and she said let me check if we have have it, and I said you guys do this is a size 11. So she grabs it and just keeps being rude !!! Like girl bye. And I asked for a gift receipt and she had the audacity to say "you couldn't have asked earlier" all under her breathe thinking I can't hear. Anyways screw this FL. read more

My boyfriend ordered me a pair of shoes when I went to pick them up nobody could find them. It was definitely a full house with a lot going on Kim stepped in and was able to hunt down my shoes that were delivered to the wrong store in no time. THANK YOU FOR YOUR GREAT CUSTOMER SERVICE TODAY KIM! read more

Are the Nike air max tavas a limited shoe or something?! ive been to 3 foot lockers and finish lines and no one has them to top that off the service here is horrible literally standing in front of 2 employees while the laugh and talk to each other and ignore me, i had to tap one of them on the shoulder to ask for the shoes and than get this so on there website said they had the shoe, but it was still on a pallet, the guy told me he couldn't get it cause he had to break down the pallet in order to do so, so wait your telling me you would rather lose a sale than go in the back get the shoes off the pallet OK that's fine ill get them somewhere else read more

Called to see if I can return an item from Puma online to footlocker. Marissa said yes and hung up abruptly. I drive down to return the item and she said "Sorry we don't return these, thought you bought it off of footlocker's website. I understand why it doesn't work now, but thanks for clarifying AFTER I drove down. read more

I came in looking for a pair of comfortable running shoes. But I wasn't sure what I wanted. Thank God for George because he was able to help me pick a nice pair of adidas. He was SO helpful and friendly. I'm very impatient and also very indecisive and he was able to pick up on that and help me choose the shoes I wanted. He also suggested additional items which I got socks and some adidas leggings. The store overall was clean and neat. I will definitely be back to shop as long as they have people like George to help me out. read more

The best foot locker and house of hoops I've been to. Might be because I pop in a lot but Cheryl and crew provide excellent customer service it's like I feel part of the family. Thank you for all the help with my shoe needs! read more

Very rude manager! Her name is Alex and she couldn't give any consideration to give the discount to the veteran who is really old. She just went there to get a shoe for her employer! This manager should be fired! She doesn't know how to be a good customer service! The veteran almost had an asthma walking out the store because of this rude manager! read more

Crystal & Alyssa went above and beyond to help us out with some LeBron soldier 11's size 13.5 they were both very patient to our needs thank you so much for your help keep it up girls. Amazing customer service read more

I don't know why I expected Foot Locker to have mens black and white Nike Elites during Christmas. God forbid they stay in stock on such an essential. What's more annoying is searching the store high and low to finally ask for help and get a un-enthused employee pointing in a general direction. Thanks for the non service. read more

You'd think that if you'd be working for a shoe retail store, you'd know at least SOMETHING about shoes. My friend already was nagging me that this place isn't trustworthy, but I decided to give Foot Locker a chance.. I bought a pair of shoes for a friend but they only had the pair in kids. She is a size 5.5 to size 6 women's. I asked to get the pair of shoes but convert whatever size a kids size would be to fit a girl that's regularly size 5.5-6. After looking at it a day later, they gave me a size 7Y which is something thay can fit my mother who is a size 8!! The right size they should have given me was a 4.5Y-5Y. I also asked before the purchase, "Are you sure this will fit a women who usually is size 5.5-6?" and they constantly reassured me. Now i have to drive all the way back to exchange.(Thank god I asked for a gift reciept. Probably never coming back here again unless they recognize my disappointment when i come in to exchange tomorrow.) read more

The selection is pretty standard here. They don't get that many unique releases. A few times, I looked at the FL launch locator and they listed this location as having the release.... it didn't. Don't know if all the pairs got backdoored or the website was just wrong. Anyways, the people working here were just chatting with each other and I couldn't get any help. Not too impressed. There are other shoe stores out there anyways, plus online has codes for discounts which is better read more

Honestly I don't even know if they deserve 1 star, poor service. As you all may know, all well known sneakers such as Jordan's always go on raffles. As a customer, I always want to be aware of the times and days the raffles will be up, i mean who doesn't, right? Foot Locker employees need to work on their communication skills and give accurate information to all customers. This whole he said she said or "do you remember who you spoke with, because its not today" is unprofessional, why tell customers to come back a certain day, knowing that all customers will take the time to return to receive a "try again tomorrow" from another employee; very disappointing. Also, a smile while greeting would be a lot more welcoming and friendlier, leave that attitude at home. REMEMBER customers help you make that target and LY; without any of those two, you would not have a paycheck or a job, so be GRATEFUL. read more

Don't buy shoes at this store, Vince is rude and he does not fallow the posted footlocker policy. How can you tell me that this is the last time he will exchange shoes for me without a receipt. I get a lot a shoes as gifts, so I have to exchange them . Vince your job is to take care of your costumers with out any questions.Your job is to sell shoes not play detective with your costumers. Don't buy shoes here , if you will have a problem in the future Vince will not take care of you. read more

Poor service. Called in to pick up a pair of shoes. Drove 20miles and it was the wrong pair. Spoke with a girl named Tere*a, who doesn't know anything about shoes. She got the order wrong and wasn't apologetic at all. I like Footlocker, but this one is the worst. read more

Today I had my last SAT and came to foot locker to get a new pair of shoes. Coming in It was good experience the people are very welcoming and kind. There was a girl called Emily that was very sweet. I made her go to the back about 2 times with shoes and she came really fast. She was very kind and honest. I didn't know what shoes to pick and she told me the black ones and it was a good choice ! Emily is a great employee part of foot locker and really appreciated all they help she gave me ! Thank you Emily ! read more

It's funny as I had a complete different experience than most if the other reviewers. My dad and I went in here for some shoes and the sales staff took their time to walk us through the different shoes based on our comfort levels. They were very patient with us as we tried on almost 8 different types of shoes. We both ended up buying a pair and definitely would come back. read more

This is probably the best foot locker location in the valley. House of Hoops almost always comes through.

Just got new shoos, i got the wrong size and as soon as i got there to replace, they took care of me right away, they had all of the sizes, the place were super busy and i could see how the manger is handling all of the customers and his employees.... good experience! read more

I went in to return a pair of shoe I had purchased for a gift and they were to big. Vince immediately asked us if we needed help, he was very helpful and attentive. The store was pretty full with people and eventhough he was also helping others he would come back and check on us. I was very pleased with my visit at this footlocker...Thanks Vince! read more

Love this store. The staff here are great! Alex is very helpful, friendly and went above and beyond. I was doing last minute shopping for my daughter's cheerleading competition and I really needed some shoes in size 3. I called the store and spoke to Alex luckily they had the shoes I needed but the store was closing in 3minutes. She kept the store open for me 2 minutes after 9pm. Christina was ready with the shoes helped my daughter try the shoes on and answered some questions I had about the product. They were both very knowledgeable and helpful. I will definitely be coming back and recommending to my family and friends. Thank you ladies for the great customer service! read more