Dr. Bonilla might be good but it is hard to know. Office hours don't match up to the times posted. They never return calls if having a flare-up or even to the Pharmacist to renew prescriptions. The staff does not know how to take co-pays. I think that is office training 101???? She is moving to a new office so things might be better there. Good luck!! read more

I would give Dr. Bonilla four stars. Her office deserves none. I like Dr. Bonilla; not her staff. I was approved for allergy med injections. I would need 3 office appts: 1) to show me how to do the injection, 2) how to use the epi pen option, and 3) they could see me apply whichever I preferred; sounded like a 5-minute appointment. Today, I showed up today for my first tutorial, signed in and started reading a sign regarding the injections. The MA rudely told me to sit down; I told her "no" because I was reading the sign. She rolled her eyes at me. Only one other person was in the waiting room. I still waited 20 minutes to be seen. They said were going to teach me how to use the automatic dispenser. I explained what I was told. They told me I was going to have to wait in the office TWO hours after the injection. I said no. They were going to see if a half hour was ok. The nurse said no. They told me to reschedule. I said no. They're fired being too incompetent to mention time protocols. Two hours is a big deal. I do not recommend this office. Due to her staff's incompetence, which is putting it nicely, I will have to restart this entire process, which took months so I can find a great allergist with a decent staff. read more

My ENT Dr. referred me to Dr. Bonilla. I called the office several times, no one answered. Left a couple of voice messages and even emailed them. After a week of not hearing back, I decided to visit the office myself to see if I can schedule an appointment. Only to be told that they are not taking any new customers. Of course nothing was stated in their website that they're not accepting new customers nor did they even had the curtesy to call me or email me back to inform me of this. All the office lady said was "we're not accepting any new customers". I asked why didn't I get a call back from the few messages I left to inform me of this. She asked me which email address I sent the message to and I told her "from your website that that says fill out this form to contact us". All she could say was "we're not accepting any new customer." Super frustrating experience. I really hope Dr. Bonilla sees all these negative reviews of her office manager lack of professionalism. read more

They should not make patients come in 30 minutes early to sign paperwork when they are not even open. They are out to lunch for an 1 hour and 30min. Plus make them wait another 30 minutes to fill out paperwork when they did prior to their appointment through the link they provided before your scheduled appointment. They wast your time and call in other people who came after you on your schedule appointment. I wouldn't even give them a star. read more

Dr. Shiela Bonilla is a very good Dr. she really knows her stuff. You're in very good hands with her. Her staff is nice too! Parking is easy because there is a nice big parking lot. read more

Unfortunately I was referred here through my insurance. The Dr. is awful, and her staff is very incompetent. If you can find a different Dr. do so. Dr. Prescribed a medication not approved by FDA for minors for my minor son and forgot to tell me this. Once I called the insurance and find out why the medication was denied she prescribed another mdiecaiton also not approved by my insurance. I have to pay out of pocket and the pharmacy is out of state. A Hugh hassle for a single parent who works full-time and is trying to make my son feel better. My son also had severe adverse reactions to the meds she prescribed, and when I called she talked on and on and on without listening to me, or allowing me to express my concerns. She also never explained what to do now that we have stopped the medication causing adverse reactions. Avoid at all cost if possible. read more

I don't know this review for the staff or the doctor. I saw Dr. Sheila Bonila on to change my allergy medication after two day taking a new asthma medication it cause my tummy pain so I think it is side effect. I used patient portal to send a message for the doctor the message to see if she can switch to another med. wait for two day no response. I called the office and let the staff know that i sent a message to the doctor regarding my medications. and wait no response. I sent an email to the office to let them know that i have med reaction. wait and has no response I called the office again told them i have not heard from the doctor. they told me they will let the doctor know. no response for few day. I called again on twice no one answer the phone. I don't know this is really a good practice. I never write review but this time I really need to let everyone know how this doctor office practice. read more

very rude staff. long wait time beyond your schedule time because they're greedy to overbook. never answer the phone. NEVER. does not call back either after leaving messages. read more

Doctor Bonilla refused to see me because of my service dog, the ADA clearly states that allergies to dogs is not a valid reason for denying access to your patients. Discriminating against disabled people is disgusting behavior, I would never recommend anyone go near this office. She was completely unprofessional, rude, and careless. read more

Dr Bonilla has excellent bedside manners and listens to every concern! I was so impressed by her attentiveness and interest in my well being! I have struggled with allergies for over 30 years and while I have seen 2 other drs to address my concerns I was definitely my own advocate-as is usually the case. I didn't feel that here... I didn't have to make my case for any concerns she legitimately wanted to know everything to try to identify the underlying issues read more

I've been getting my allergy shots from this office for awhile now, and it's been all around a good experience. The staff is friendly and helpful, while the doctors make sure to provide the best treatment and genuinely want to help their patients get better in time. Sometimes it can get very busy, but since I usually schedule ahead of time, I have little to no problems at all! read more

Foothill Allergy Asthma and Immunology - Allergists Near Me - Arcadia, California

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In March, I had an appointment in this office where I was given a prescription for a barrage of very expensive blood tests. I was told I would receive a call from the office or the doctor herself within a week. I went and had the tests done and waited for a call in the results. One week past: Two weeks past; Three weeks and still no word from the doctor or the office. By now I've received an invoice from the lab for the tests I called the doctors office where I was told the doctor was in vacation but they would have her call me. Now a month and 2 weeks have gone by. I called again where they tried to tell me they were waiting for me to call them for an appointment. When I called them out on it they said, again, the doctor has been on vacation but we will have her call you. To date, I have not received a call or any results of the tests I had done. What I did get is a paper from the doctors office with tests names and other terms with some crossed out. No explication of anything. Don't waste your hard earned money and your time getting the run aound from this office. Find another one. read more

I was referred to Foothill Allergy by my PCP due to having a sudden allergic reaction that made my entire face swell. They were able to get me in to see the doc promptly. Front desk staff were both polite and attentive. MA that took my vitals was awesome as well. I got put into a room shortly after my arrival and I didn't have to wait long for the doc to come in. Dr. Bonilla is AMAZING!!!!!! She noticed almost immediately that I had some eczema on my swollen face and hands....and explained that although I was having a reaction, it wasn't really an allergic reaction to a specific thing. She spent the next 30 mins discussing dermatitis with me and a method for relief and prevention of new outbreaks. I've had eczema for years on my hands and have seen dermatologists on numerous occasions and never once, were they able to explain in such detail what the issue was and what I needed to do in order to prevent new outbreaks. All they ever suggested were to put on corticosteroid creams that only masked the symptoms during the times I would use it, which was NOT a long term solution. Its been almost two weeks since I've been following Dr Bonilla's suggestion of using (non-steroid) ointment and cream mix and my face is completely back to normal and my hands look and feel better than it ever has in the last 10 years that I've had eczema. Anyone that has eczema knows how uncomfortable life can be with flare ups and I'm just amazed and completely grateful that Dr Bonilla was able to explain it to me in a way that makes complete sense on what I need to do. read more

Unprofessional staff -- I had changed my medical group and had called in advance to inquire if the office accepts it. I was told "yes." Upon arrival, the receptionist started the process of verifying, which took a while. The final conclusion is that the office cannot accept my new provider! read more

This place is wonderful. On time, friendly reception and nurses, and the doctor is great too. They all explain procedures etc. thoroughly and I felt very comfortable with their service and expertise. Highly recommend. read more