Called ahead to inform that we wanted to visit an ex-inlaw in this facility. From first contact to…read moreactual visit... they rolled out red carpet. Front desk very kind and helpfull. As large as this place is, it seemed everyone new our friend well. Very clean place. Left a bit sad but knowing that our friend was being well cared for. Whilst there I conversed with a couple other persons living there. All expressed positive vibes.

This is a horrible place! I live in Las Vegas and my dad is here because he has dementia and…read moreAlzheimer's he needs 24 hour care. No one at station 4 ever answers!!! I have tried to contact other station's and half these people can barely speak English. I made an appointment to go see him and they "Didn't have me on the schedule " one nurse who did speak English did let me see him. Can someone please check on this place!!! My dad was also robbed of his belongings!

It's received 5 and deservedly so. I have visited my friend for over a year and a half. I have…read moreobserved the cleanliness of the facility on all floors. The staff are very friendly and the nurses are well trained. They have been attentive to my friend. Male or female nurses have chosen this field and love what they do!

Do NOT send your loved ones here…read more My family member spent 6 weeks in this facility. She came in with an infection that was not treated through its course; she finished her course of antibiotics, but her symptoms returned shortly afterward. She got weaker and weaker, and complained of abdominal pain. The staff did nothing; one nurse even had the gall to tell me there was nothing to do for stomach pain. I had to ask them to take blood and stool samples, and when the results finally came back positive for C Diff, I learned they had not even started her on a course of antibiotics despite having the results in hand! In that moment, I insisted that they transfer her to an ER immediately that night; she was so weak she could no longer stand or use her arms and hands. I regret so much not taking this action sooner; it's unbelievable to think you can't trust medical professionals to take basic care of your loved one. Prior to that, my family member reported that the folks leading her physical therapy appointments were often on their phones, and disengaged with her care. The food is also the worst of the 5-6 hospitals and facilities my family member stayed at in the area. The staff is largely unresponsive. The social worker at the time (Joy, winter 2025) set up a good informational meeting with the care team when my family member was first admitted; then she promptly disappeared. She would not return phone calls; she was always "in meetings". When I finally would connect with her, she would promise to stop by to visit my family member to communicate with her. Days and days would go by, no visit, no returned phone call. Absolutely unprofessional and shameful. Search previous low-star reviews, and you will see a pattern. Re the care my family member received: she was in such bad shape when she left Glendora Canyon and went to the ER (colitis, sepsis, then she had a stroke) that she spent 2 weeks in the ICU, and then another month recovering in a hospital. Glendora Canyon, her health was in your hands and you deeply failed her. SHE ALMOST DIED in your facility. And finally, adding insult to injury, when my family member was taken by ambulance to an ER, they lost her personal items that were in her room. I tried in vain to find them; they first gave me two bags of someone else's clothing and items, and then tried to push someone's else items on me. At the hospital my family member went to, I met family members of a different Glendora Canyon TCU patient who had his phone and iPad go missing when he was also transferred to a hospital, also for not being cared for adequately at Glendora Canyon. So this is a theme. Beware. Terrible establishment; do not send your loved ones here!!

Hi I stayed here and I really appreciate the people who were kind and treated me with care and…read morerespect They will be miss they all went above And beyond I also want to recognize Justine. I'm sorry I got your name wrong. If on wrong on the name It was late last night when she changed the bandage to my wound but I appreciate it very much and Spartacus I know I never could get your name right so we went with Spartacus you always made sure I had what I needed. Recognizing Rehab:James, Avi ,Anjani ,Effie ,Ruby Cna's: Charity , Kaylin , Zeandra , princess, Jose Treatment nurse Tyler and Andy are the best LvN : Jerry patient liaison : Julian Social Services

Hi my name is Danielle I'm in room 1B And I've been very…read moreimpressed by the kindness and compassion with all staff, Starting with Julian, who assisted me many time with different needs very patient and caring, Alicia the don was the most kind and understanding always listening, Patricia the social worker assisted me with many things and cared for me , Morning, afternoon and night staffs always responded promptly to my needs , and Krystal , Lacy , Chantel, And Jerry stood out there hard work ethic and the professionalism they bring they care for all there residents and very patient and takes the time to listen to our problems they do a wonderful amazing job and they take good care of me

I am reviewing Silverado memory care in Azusa with a full 5 positive stars because they have earned…read moremy trust, care and respect for the compassion and caregiving towards my family member. It is difficult when someone you love is hindered by Alzheimer's and Parkinson's and chaos's ensues because you don't know where to go or how to handle, but I'll say Silverado has the knowledge and experience to put us all at ease. Liz and Veronica are more than lifesavers in this sea of confusion regarding memory loss. I am blessed daily knowing they care for my mother in law. Only 5 stars because that is the top otherwise it would be 10! I'd be remiss if I did not give a shout to the other staff members Dorothy, arianna and elyssa. Not least our night nurse Glinny who is fabulous. With all this care you can't afford not to be in the best hands if this is where you find yourself in life now!!

If anyone is thinking of working here, DON'T DO IT! I used to work here and couldn't pull through…read moreunfortunately, me and another friend of mine worked here and the work environment was terrible. It was super toxic, one of the worst job experiences we've ever experienced! There was terrible communication, no teamwork, drama involved, and just no good progress of any change to better the work environment. I've spoke out multiple times to the supervisors about the situation but they don't do anything because there is favoritism involved. There is no enforced work safety, especially when doing our "middle time", it's unrealistic and unreasonable to have one person watching many of the residents when violence occurs because how are we going to provide security and safety while someone else may get hurt or hurt someone else if there is no extra help. It's not fair. The other caregivers are no where to be found or in the nurses station hanging out in there not doing their job to make sure the environment is secure and safe. The residents are very nice and sweet people it's just the people that work there. I've noticed the visitors point out their concerns for their family and the caregivers always talk negative not taking advantage of helping the situation. I also don't appreciate seeing how one of the caregivers tries to be sneaky smoking while working which is Brian. It's completely inappropriate especially how the residents may not be in the best of health. I'll miss working with Patty she is so sweet I just hated how Brian talked bad about her, she always was on top of communicating and teamwork while everyone else said to not help her. Maria and Eden the supervisors that work there need to do better with the work environment and for the safety of the employees and residents!!

"The worst food" is what I was told repeatedly by everyone who shared a room with my sister. The…read morenurses are very sweet but it did not make up for the lake of cleanliness especially in the bathroom and shower rooms! Find another place!

If you're in struggles finding a trustworthy rehab center? Ms Danica Cruz is the right person who…read morecan help you. My relative was looking for rehab center after surgery. She gave us many advices from insurance, medical and financial aspects. She is a very professional and knowledgeable person. We are very grateful to her arrangement. We believe you will have the same feelings as us.

Our family had the opportunity to utilize the services provided by La Verne Manor on three separate…read moreoccasions and times. Two of the cases required Hospice Care. We are repeat customers and would highly recommend this facility. The facility is clean, safe, and the staff is very professional. Mike Tanada, Director, is very knowledgeable, experienced and goes the extra mile for the patients and the family. He was in constant communication regarding the patient care, needs , and concerns. I transferred my Dad from a facility in Bellflower that was in no way comparable to the quality of service received and provided by La Verne Manor. It was a huge relief for our family. I would highly recommend La Verne Manor. Our family is grateful and blessed to have met Mike and La Verne Manor.

INFESTED WITH BED BUGS!!! Keep your family and anyone you love away from this place. The staff know…read moreexactly what is going on and act like they have no clue and are completely oblivious that everyone and every bed and every sheet are completely infested with bed bugs. The food is terrible and these individuals that live here and call it home deserve so beyond much better!

Yes, I highly recommend this facility. I have visited other nursing homes, and this one stands out…read morefor its cleanliness and well-maintained environment, as well as its great staff. Beacon became my second home. I was there every day and often stayed until 1 a.m., especially when my mom was not feeling well. I was very attentive and meticulous about her care, always closely monitoring the quality of support she received. Beacon made sure they delivered consistent and compassionate care throughout her stay. My mom was transferred to Beacon in 2021 and spent the final chapter of her life at Beacon Healthcare Center. My mom passed away on January 4, 2025. Her assigned nurses at Beacon never failed to check on how she was doing. We had hoped she would recover, but God had other plans. Although, saying goodbye was one of the hardest experiences our family has ever faced, I am deeply grateful for the care and compassion she received. Like any healthcare facility, there were a few hiccups along the way. We had some concerns during her stay, but I appreciate that the staff listened to us and worked with our family to address them. Being able to communicate openly and come to a resolution meant a great deal during such a difficult time. The nurses, caregivers, and staff treated my mom with kindness, dignity, and respect. They made every effort to keep her comfortable and showed genuine compassion not only to her but also to our family. Their patience, comforting words, and support meant more than they probably realize. No place can take away the pain of losing someone you love, but knowing my mom was surrounded by caring people brought us peace during her final days. I truly appreciate everyone who played a role in her care and helped make a heartbreaking experience a little easier to bear. Special thank you to Nurse Tran, Ms. Cynthia, Ms. Gloria, Nurse Angelica, Nurse Angelo, Nurse Mary Ann, and Nurse Mary Rose for their dedication and compassion, especially during my mother's feeding times. They never gave up on her and continued to provide patient, attentive care. I am also grateful to everyone who took part in caring for Ms. Helen Basco. Thank you all for your kindness, patience, and support. Thank you to the entire team at Beacon Healthcare Center for the kindness, professionalism, and compassion you showed my mom and our family. We will always remember and appreciate everything you did. Thank you. - The Basco Family

I wish I could leave more stars because we had high hopes when my dad was transferred here for…read morerehabilitation after surgery. Unfortunately, our experience has been deeply disappointing. Like many facilities, there appears to be a serious lack of urgency, compassion, and communication. My dad went approximately 15 hours without being provided water. On another occasion, he was left sitting in soiled clothing for over an hour and was expected to eat his meal before anyone assisted him. While visiting, I also witnessed another patient fall. The patient remained on the floor for approximately 20 minutes while several staff members stood around without providing immediate assistance. It was upsetting to witness. Communication among the staff has also been extremely poor. It often seems that no one knows what is happening or who is responsible for patient care, making it difficult for families to get answers or feel confident that their loved ones are receiving proper attention. Based on our experience, I cannot recommend this facility to anyone looking for rehabilitation care for a loved one.

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

Amazing staff nurses took very good care of my mother. I can never forget that about this place.read more