All was great! The…read moreDr. was great as was his staff. I would highly recommend this office.

I have been going to Pearl Vision Frankfort for years. I know all of the staff and the optometrist,…read moreDr. Rutkowaki is the best! Picked up polarized sunglasses recently for our trip to Florida! They are great quality and you can buy them right off the shelf.

This place has lost it touch when it comes to eye care especially customer service. I just needed…read morea simple prescription corrected and just needed for night vision only. The service has lacked and doctors seem knowledgeable, but it's the management and the $$$. Not about customer satisfaction. I have been patient with them for years when they are off on prescriptions and they know that. But, they refused to correct my glasses and I had to request a refund because then they wanted to charge me more for fixing my prescription. Make no sense.

The doctor and lady Denise who helped with my glasses were very nice and accommodating…read more Denise made sure I was satisfied and made suggestions which helped me. She told me a few things I did not know.

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

I've been going here for yearsss and I can say as of my most recent visit I've been more pleased…read morewith the office! They always have the best variety of Frames and the office staff is friendly as well! They used to be slower than my liking. But I'm impatient if I make an apt. I'm early and want to be seen at That time. But the timing has gotten better! And this Ofcourse this will continue to my eye dr. Office of choice!

I was there recently and the doc asked if my glasses were from there when I told him no and where I…read moregot them he said oh they have cheap glasses. I won't be back. The rest of the staff was kind and efficient.

Very disappointed in how this business has become without Dr Walter. New owners have poor customer…read moreservice. After being a customer here since 1994 I'll be going elsewhere.

REVIEW TITLE Extremely knowledgeable ophthalmologist with…read moreextensive background in Sjorgens. Dr. Hogan has the drive to find causes and cures for dry eye vision disorders. REVIEW DESCRIPTION I feel the office was prompt and courtesy. I have a coplicated history and I should have brought my previous records there for the phsician to overlook. However, this was not stressed at time I made the appointment. This will be recitfied soon. Dr. Hogan listens, advises and really gets to the point of "dry eye suffers" she offers constrctive advise and really wants to address each and evey issue you are having. This is a sign of an excellent physician and so happy I found her. If you or anyone needs a dry eye specialist that sees patients on the South end of the city and suburbsl. COME HERE! I have been searching for a while for an ophthalmologist just like this.

Easy to get an appointment, even at the end of the year when you are trying to squeeze in your last…read moreexam last minute. Incredibly friendly staff!! I'll be going every year.

I needed glasses!!! Of all of their locations this one got the best reviews so I decided to try…read morethem. Upon entering a lady greeted me and instructed me to browse the frames and completed paperwork on tablet. I had my protests done by tech Liz who was friendly. Next was on to Dr. Lauren Haddad who was nice, friendly too. She listened to my concerns and was easy to talk to. Next was the sales advisor Jacob who was ok. He was a bit off on measuring my pupils. The manager Lupe got things on track and was professional, friendly and helpful regarding frame suggestions. I see why they got good reviews. Team seem to work well together. Can't wait to receive my glasses. (Personal note - I forgot to take pics...that's a first).

Doctor that did eye exam was rushed and rude, walked away from my husband when he was asking a…read morequestion. Too many other options in town to put up with that crap.

Fast friendly and clean. Lana (sorry if misspelled)! Was amazing. She took her time and explained…read moreeverything. Acknowledged everyone who walked in or called while I was there. Very personable and knowledgeable on all the questions I had. Didn't feel rushed and she even found me a discount for my son's contacts. Keep up the great work and I hope Walmart appreciates her skills! She's the reason I'd go back!

Great experience! Friendly and professional. Eye doc was thorough and made sure I understood…read moreeverything she did and sent results to next dr she recommended.. Support staff was very responsive. Definitely would recommend.

I was referred to In Focus about 15 years ago, by an employee who had moved out of the area. I…read morehave been a yearly patient at InFocus and Dr. Guenther is kind, patient, pleasant and always gives a thorough explanation for every part of the eye exam.

I truly believe a doctor is only as good as their staff, and the staff here is phenomenal! I highly…read morerecommend! Additionally, they have the largest selection of frames that I have seen in the entire Lincoln-Way area.