Tony is AMAZING and as kind as they come. He worked me in to fix my damaged loops and did an…read moreexcellent job. CFEC is fortunate to have this young man! Absolutely a five star rating

I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

Dr. Sajja is great. Took excellent care of my surgery and when I had to get surgery again he took…read moregreat care of me. Very professional, very understanding and willing to work with me. Couldn't have asked for a better team than Milan Eye Center to take care of my surgery needs. For context I had a Chalazion that I needed removed. And then I had another one. Both times he took great care of me and saw it through the end. Hopefully I'll never get one again. I needed to make this review as I felt compelled due to the professionalism and care shown to me. Thank you Milan Eye Center!

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. We have spoken to the billing company over and over again, month after month, and we get the same run-around. Nothing ever gets resolved. They'll get back to us, they will call us back, but they never do. So we call them, then back and forth, we start all over again. It is exhausting. Milan Eye Center then sends another bill. We have been dealing with this for almost a year... Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 743] - 16th Review of 2025

am very disappointed with their cancellation policy. The staff were unwilling to waive the…read morecancellation fee and repeatedly justified it by saying the fee was nominal compared with what cardiologists charge and that they still incur staffing costs. Given that I have been a customer for several years, I expected some flexibility when I needed to reschedule because of an out-of-town business trip. Their unwillingness to accommodate a long-standing customer is frustrating and makes me question whether it is worth continuing to use their services. In addition, their frames appear to be significantly marked up to align with insurance coverage. Overall, the decline in service quality has become increasingly noticeable.

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

I live in New York State full time, but visit the area frequently because of family. I came here…read moreonce on such a visit a few years ago, and had such a great experience that this has become my eye care spot! Glasses, contacts, exams, I have never had an issue with a single thing. They really take care of you with fittings and followup... and even more great stuff that I don't want to share publicly because I don't want everyone asking for free stuff from them LOL. Not only have I made it my go-to spot, but I've also taken my father, husband, and brother-in-law there and they love it too! You won't be sorry.

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!

I came to Dr. Truong in large part because of her experience in the area of eye work pertinent to…read moremy needs. I was concerned about one of my eyes and wanted someone whose evaluation I could trust. I was happy with my experience with the people at the front and even more pleased with Dr. Truong's work. Dr. Truong took the time to help me understand the situation with my eye and explained principles that will help me make decisions about my eye care in the future. In the past, people have become impatient with me when I ask a lot of questions. Dr. Truong did not. She patiently explained things to ease my mind about the situation and did not rush me at all. I am grateful for the quality of the visit with her.

Dr. Thao was fantastic as was the entire staff. She spent a lot of time with me and my son…read moredetermining and explaining the issues with his eyes and the ramifications of not correcting it and wearing glasses. She was very thorough and explained everything very well.

Way to expensive and I could never see correctly even after returning 6x. and a second eye exam I…read moream out of +400

After the practice sold, the service went downhill. The new provider talked badly about the old…read moreprovider who we loved, and bedside manner was not the greatest. When I called to make a new appointment this year, they refused to see more than 2 people in one family back to back without approval from the office. When they finally did get approval they would only see us at 8:00 in the morning which would not work for my family of 3. We have always been able to schedule myself and my 2 kids at the same time with no problems. When I told them that wouldn't work, the lady didn't care at all. I told her we would have to find a new provider if that was their new policy and she said ok have a great day. When I looked online, the dates we were looking to book the evening was completely open. This practice just doesn't seem to care anymore.

They say the eyes are the window to the soul? Well I've had Dr. Gigliotti looking at my soul for…read moremany, many years. And I've been very happy with him and his entire practice. My entire family visits Bethelview Eye care. The same ladies have been in the office for years so they know us. Linda, the glasses expert, knows her stuff. She always fits us correctly and we look super fashionable.

Dr. Gigliotti is amazing I just wish his staff were as well. I came in last week for an eye exam…read more Everything was great until I came to pick up my glasses that I ordered. I ordered 2 pair during my visit, even who I assume is the office manager came over and helped. I picked 2 frames to order the office manager did the numbers and showed that both frames would be covered by my insurance. I would just need to pay for the lenses. I paid for my services and glasses. I got my message today saying my order was ready, I was excited to pick up my glasses, but then was informed that they only ordered 1 pair. To top it off the person who helped me, Grace, looked completely confused and did not remember having a conversation about 2 pairs of glasses, when she went to speak with someone else, I could over hear them and nobody was aware of the 2nd pair of glasses. I was starting to feel like I was losing my mind but my husband had been with me during the first visit and recalled everything I had encountered the first visit with 2 pairs of glasses being ordered. I would not recommend this place due to the staff and having to use all my vision benefits on 1 pair of glasses.

This is my once a year eye dr. They are very efficient. New Dr as my old Dr retired. I saw Dr…read moreLauren Snellings today. All is well. I have to go back for a check up in two weeks.

I recently needed to have an eye exam and get fitted for a new pair of contacts. I'm 56 so I needed…read moremulti-focal lenses (which can be difficult to find the right fit for). Naomi worked with me to fine-tune my lenses (letting me try many brands for the perfect vision and comfort level). She has been a dream to work with and I HIGHLY recommend her! If you need contact lenses, give Naomi a call. PS- The office staff in the Cumming location are great too. (I did experience a glitch with the billing, but they were accommodating and the issue was resolved).

Great staff and doctors! I highly recommend. Customer service is top notch. Practice has both…read moreOphthalmologists and Optometrists.

I found my whole experience at Marietta Eye clinic in CUMMING GA to be unpleasant. I was very…read moreanxious about having my cataract surgery and requested ONE anti-anxiety pill be called into my pharmacy for me to take the morning of my surgery to help calm my nerves. Doctor Thiel instructed me to contact my GP and would not Prescribe one pill to calm my nerves. I found him to be cold and unfriendly.