Any medical procedure is stressful and creates anxiety but cataract surgery at Milan Eye Center…read moreprovides the best experience possible. Knowing my anxiety from dealing with the time between examination and surgery, Dr. Patel scheduled me for surgery the next day. From initial examination to post surgery follow up Dr. Patel and staff provided me an informative, caring and patient focused process. I would highly recommend Milan Eye Center to anyone needing cataract or eye related surgery. 9/8/2024

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. We have spoken to the billing company over and over again, month after month, and we get the same run-around. Nothing ever gets resolved. They'll get back to us, they will call us back, but they never do. So we call them, then back and forth, we start all over again. It is exhausting. Milan Eye Center then sends another bill. We have been dealing with this for almost a year... Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 743] - 16th Review of 2025

I recently needed to have an eye exam and get fitted for a new pair of contacts. I'm 56 so I needed…read moremulti-focal lenses (which can be difficult to find the right fit for). Naomi worked with me to fine-tune my lenses (letting me try many brands for the perfect vision and comfort level). She has been a dream to work with and I HIGHLY recommend her! If you need contact lenses, give Naomi a call. PS- The office staff in the Cumming location are great too. (I did experience a glitch with the billing, but they were accommodating and the issue was resolved).

I had a wonderful experience with this office. Everyone was so kind and answered all of my…read morequestions. I would highly recommend!

If I had to choose just one word to describe Dr. Sean Koh, it would be A-M-A-Z-I-N-G!!…read more His education and experience is quite impressive, instilling confidence in his patients that he will provide the best treatment available. He is also among the BEST doctors named in Atlanta Magazine. Dr. Koh is brilliant as he masterfully reads current testing quickly and sees a clear picture of the progress and needs for each of the vast number of patients he sees in a day. He is a very kind man...always optimistic and leaves his patients with positive thoughts. He is a gem that I am lucky to have found. Dr. Koh's high expectations and understanding ways transfer to a well-run office. The staff is skilled, friendly, professional and very helpful. I highly recommend Dr. Koh to anyone in need of a retina specialist.

I will probably look for a new doctor. They are a shot mill and always late. They only care for…read morethe money

I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

The first thing i did was take advantage of the highest allowance, $500 for Medicare Advantage…read more The thing i didn't like was that you have to go the a retail optical shop to pick out the frames, and that's another trip! I wish they would have told me at time of booking because I didn't allow time after visiting I don't like unexpected inconveniences especially when i would not be in that area for another week. I just wonder what other unexpected inconveniences I would recurve there so I switched to Humana.

Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

Dr Tripp Cook did cataract surgery on my eyes. First eye was great. Second one he REALLY messed…read moreup!!! I cannot see out of this eye. I went in there with 20/20 vision! When I questioned him he got really upset with me. Am I not allowed to question what he did to my eye? He was a jerk! I will never refer him to anyone! I now need surgery again. By someone else!!!!

Great staff and doctors! I highly recommend. Customer service is top notch. Practice has both…read moreOphthalmologists and Optometrists.

I found my whole experience at Marietta Eye clinic in CUMMING GA to be unpleasant. I was very…read moreanxious about having my cataract surgery and requested ONE anti-anxiety pill be called into my pharmacy for me to take the morning of my surgery to help calm my nerves. Doctor Thiel instructed me to contact my GP and would not Prescribe one pill to calm my nerves. I found him to be cold and unfriendly.

This was my First time using this business for an updated eye exam for eye glasses and contacts. I…read morealso had a minor corneal infection. After the eye exam I was prescribed drops, but not given an RX for glasses or contacts. They told me come back in 3 days for a recheck and I did. I was there for over an hour that resulted in being told to increase drops from 4 to 6x daily. A total waste of time and MONEY! Still NO RX GIVEN FOR GLASSES OR CONTACTS! I was told to COME BACK AGAIN FOR ANOTHER RE-CHECK $200 eye exam $130 recheck appt $130 for ANOTHER scheduled Recheck $360 later for MAYBE getting RX I went there for to begin with! They are running a racquet and they know it!!!!

Got seen the 1st time after 20 minutes then had to wait another 1 1/2 hours to see the Doctor. My…read moreappointment was scheduled for 3pm and I didn't leave until 5pm. Horrible wait times and hope you don't have anything else planned for the day

Dr. Cheshire is top notch. We have used her for over 5 years. She is wonderful, professional and…read morecaring. I cannot imagine a better pediatrician.

We have seen Dr Black now 2 times and he's great. Kind and caring and it's very easy to make…read moreemergency visits. The front staff is great and kind and very helpful and the lady that does the first eye test is amazing. The man that helps with getting your prescription and picking out your glasses is so the best. He even fixed my husbands glasses and mine . A really great place to go for all your eye care needs. 5

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!