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    Ford Authorized

    4.0 (1 review)

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    Alpha Towing - My truck being towed by Alpha Towing

    Alpha Towing

    (24 reviews)

    My car wouldn't start so I called Alpha towing and they came quickly. I soon was able to be on my…read moreway. They were friendly and very helpful. Muriel Nunn Village of Oak Creek

    We drove from Casa Grande to Sedona for a scheduled appointment to retrieve my wife's cousin's…read moretruck. The towing company agreed to meet us at a specific time, but no one arrived on time. After we paid the required release fee, we discovered that the truck's battery was completely dead and had apparently been sitting that way for approximately a month and a half. Only then were we told that the vehicle would not be released unless it could leave the property immediately under its own power. We did not see that policy posted anywhere, and the owner never informed us about it before accepting our payment. They then charged us an additional $59 for an unsuccessful jump-start attempt. During the transaction, the tow-truck driver misplaced some of the money, became upset, and told us we would have to reschedule because he needed to leave and get money to repay us. Even though the release fees had been paid, the owner still did not want to release the truck because she was afraid we might leave it outside overnight. We drove all the way from Casa Grande with a scheduled appointment specifically to retrieve this vehicle--we obviously did not make that trip just to abandon it in front of the business. We ultimately had to arrange and pay for another tow truck simply to remove the vehicle we had already paid to retrieve. The owner was rude and unprofessional throughout the situation, and the entire experience felt unnecessarily obstructive. Policies and potential additional charges should be clearly disclosed before customers drive a long distance and pay for the release of their vehicle.

    Ford Authorized - car_dealers - Updated September 2026

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