The doctors and staff at this office in particular are exceptional. They really take the necessary…read moretime to listen to the patient and understand their needs. They are more than willing to try different options and adjust prescriptions as needed. Appointments run on time, and the office is very clean and spacious.

I am pleased to announce that the eye glass hunt for my son is finally over! Glasses have now…read moreofficially been ordered, and in two to three weeks we should have them. My son is looking forward to feeling like a hipster in his new Ray-Bans, and we're thrilled that we were able to utilize our VSP insurance to the fullest. Shopping for glasses at this particular location couldn't have been easier, and it really helped that we came in knowing what we were looking for. They didn't have my son's frames in stock, so they custom ordered them. Since we had to use our VSP insurance, they will go to a VSP lab before being shipped back to the store. It will be well worth the wait, because our insurance saved us a significant amount of money. We saved hundreds. And, no upselling whatsoever. I'm so glad we found this location! The office itself was very clean and Covid safe. They took our temperatures, we filled out a questionnaire, and everyone was wearing masks. We were in and out in no time at all. I'm sorry I forgot the name of the lady who helped us out, because she was amazing and took care of everything for us...including the LensCrafters hold on our VSP account (per prior review). Onsite parking lot. We'll be back for son #2...it's a twin thing!

I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

Dr. Hugh Goggins is retired & his office is permanently closed. He was an outstanding doctor & all…read morehis patients loved him. I hope he enjoys his retirement . It is well deserved.

Dr Goggins has been my optometrist for many years and has always taken such good care of me…read more Wonderful staff, great selection of eyeglass frames. I 100% trust and recommend Dr Goggins

I've been coming here for a very long time and the three doctors are all great. Actually thinking…read moreabout it maybe I've only had Daughetry and recently, Pak as my doctor. It's possible I had Ricketts, but that might have been when I was younger. Everything is on time and the staff are friendly, patient, helpful, when trying out glasses or ordering or paying etc. The office/store is very clean. There is a small chess or tic-tac-toe set I've never used. There is a free water cooler in the back. Once I tried to use contacts here and they were patient as I fumbled for twenty minutes or so (to this day I still use glasses). It's right next to the Libertyville Metra station, which is convenient if you live in Chicago. I usually set aside 60-90 minutes for the time I'll be at the office when getting a checkup.

I've been a customer since I moved to Libertyville 9 years ago. I've gone through many eye care…read moreprofessionals since I was in 6th grade. I (or my parents) have chosen most based on cost, and have had mediocre at best results. When the time came for an upgrade I decided I would search for value, not cost. I visited a few highly rated establishments, and decided on 730 North. I was glad I did, because it was the best experience I have ever had with my vision. Really nice people that take their time to get it right and listen to my concerns. My first experience was great but something was off with one of the lenses. They ordered a replacement and honestly after that I had the best vision I ever remember having. I just recently upgraded again and my experience was once again terrific. Not the cheapest, but in my opinion the best value.

Well, I'd love to actually be able to give a review of the full experience, however, I've tried…read moreseveral times over a period of 2 weeks to contact them via their own website's contact form, asking 2 simple questions that anyone there could easily answer, but have gotten zero response. No, in this day and age of texting and email, etc., I don't feel it should be a requirement to actually be forced to take time to make a voice-to-voice phone call to get an answer, especially for simple, basic, non-patient-specific questions, when it's so much quicker and easier to just fire off an email and move along with other life matters needing attention. Just happened to come upon Yelp to read all the reviews, and it appears that the customer service (or complete lack thereof) sounds like status quo there. To me, this is a sign of how the business overall is, and a sign that any future dealings with them would result in equal frustration. Something I've already dealt with years ago at Sears Optical at Gurnee Mills... I won't deal with that kind of crap anymore. Lesson has already been learned. In fact, I drive by the place very often in my daily life and it's hard to tell whether they're even still in business; there's almost no signs of life/activity as viewed from the outside. Was looking for a new Optometrist, ah well, back to the search!

I hate to post this, because I'm a longtime customer, and I love the doctors but apparently their…read morepricing policy has changed since the last time I was there. For my yearly eye exam I was charged $10.00 for "wellness" whatever that is, $35.00 for "refraction", $90.00 for "Routine Vision Exam EST" and $150.00 for "SCL Eval Toric." ( I didn't need my eyes dilated, my retinal doctor does that ) When I called for an explanation the staff lady, who is very nice, explained that the $90.00 was for a "glasses" exam and the extra $150.00 is a separate charge for a "contacts" exam. Huh? I think $285.00 for an exam with no issues or problems ( buying my contacts was extra) is pretty crazy, especially seeing that I'm a self pay, not insurance covered. Unfortunately I'll have to look around to find somewhere else for my eye exams . Three stars ..to balance my review out because the doctors are great .

Professional, friendly and staff was well organized. Treated my daughter well and made her very…read morecomfortable. Would recommend her to others

Lab manager ST should retire. No technical experience with instrumentation . Shortage of certified…read moreexperienced staff. i have not seen this anywhere, one of the med tech does only scheduling of the staff only .Not once I seen the person to perform bench work.Waste of money to have employees like this.

I cannot seem to ever get anyone to help me schedule an appointment with a specialist on the phone…read moredespite many frustrating attempts over the last month. I've been told they'll call me back and nobody calls or they put me on hold and nobody ever comes back on the line. So sad.... Either they just dont care about people or they're that understaffed?

I went 2 other places because of preferred insurance businesses. But, I came back to Target Optical…read morein Lake Bluff because of service. Victor was efficient, thoughtful and worked to get me a good price for my daughter's eyeglasses. He didn't even leave me on hold. He took my number and called me back after he had all the insurance and price worked out. I recommend this place. Thank you Victor.

I go see Dana at the Target Optical Lake Bluff, IL location. She's absolutely fabulous! Gives great…read moreadvice on choices and always gets the fit just perfect! But I hear she quit Target (what were you thinking Target??? She asked for a raise ir promotion) and now she's gone to a competitor. Does anyone know where she is? I don't mind going somewhere else. Where'd you go Dana? Five stars is for Dana! ***** One star is for Target. P.S. One of the men in there doesn't know much about what he's doing (or doesn't care-he's on his phone..) and has no concerns about customers. And he just wants to go home on time.

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

I saw Dr. Futterman for cataract surgery for both eyes. From the first he explained everything in…read moregreat detail and sought any questions I might have, which he answered patiently and fully. Whenever I saw him, I knew that I had his full attention and that he was not hurrying to see his next patient. In each of my visits with him, his staff was wonderful, kind, sincere and professional. For each of the two surgeries, the staff was great, again explaining everything and not hurrying and concerned that I not feel any discomfort. The staff asked a lot of questions and for each set of questions, two different staff members each asked the same questions which was comforting that they take such care to make sure that someone had not missed something important. And during the surgery for which I was anesthetized only to be relaxed, Dr. Futterman explained each step and made sure that I was not discomforted. He bestows a great gift, the ability to see. He cares about you as a person.