I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.

Absolute professionals are there. They have state of the art equipment and are very knowledgeable…read moreand kind.

My previous review I had a bad experience, but I was wrong in my last review and I apologize the…read morestaff and management at for eyes are incredible people they're very nice and caring. I took things the wrong way and then I sat down with management and we work things out. Very awesome place to go to get glasses the staff and doctors there are caring kind and loyal best place to go to for an eye appointment.

I went in to have an exam and purchase glasses. The process was very smooth and transition through…read morethe office was perfect. The staff is very friendly and knowledgeable. I enjoyed my experience with this office.

We have been with Kirk for many years. Our cataract surgeries were flawless (we are older), and…read moretheir annual exams are very thorough and the staff is very professional, and the doctors are well qualified and we are just so pleased with this office. Any one that we have recommended to Kirk has told me they are very pleased. Highly recommend.

I went for a cataract surgery consultation. I saw Scott Kirk and was told that surgery was an…read moreoption. However, he was very condescending and so I decided to wait and look for other surgeons. When I called and asked about information for another doctor several details in my file were incorrect. The staff kept giving me different answers and were completely unapologetic about the mistakes. Customer service was horrible. I wouldn't trust my eyes with a place that got so many things wrong. I will not be going back.

I am extremely disappointed with my experience…read more I purchased a pair of glasses and sunglasses for over $600 and still do not have a usable pair of glasses nearly three months later. The original glasses caused a painful sore on the bridge of my nose, so I returned on March 11 to exchange the frames. I did not receive the replacement glasses until April 15. During that time, I was told the first replacement had arrived but was sent back due to quality issues. Because I wear bifocals, I was concerned that measurements would need to be taken with the new frames. When I asked Mary about this, she told me she already had the necessary measurements and did not remeasure me. After trying to wear the replacement glasses, I returned on May 1 because I could not see properly unless I pulled the glasses down on my nose. The bifocal line had been positioned incorrectly. At that visit, Mary finally measured my eyes with the new frames and told me she would order replacement lenses. Today is June 1, and after calling for an update, I learned that it appears nothing has been ordered. It is very unfortunate because I genuinely like the eye doctor, but the lack of follow-through, poor communication, and extended delays have left me without functional glasses despite spending more than $600. I will not be returning.

I went to the TriState Gurnee location. My insurance never has a deductible and pays 100% up to the…read morefirst $10,000. They lied and said Blue Cross Blue Shield made changes and now we have to charge you a deductible of $120.90. The total bill was $125. I called the insurance company 2 weeks later to ask about the deductible and they said they paid $101 and had a 24.00 discount. They told me to call Myeyedr and request the refund. The lady said they couldn't do anything at her end. That corporate would have to send me a check for the refund. I said ok. When ? She couldn't answer me. I asked for corporates phone number and she told me she didn't have corporates number. I believe they are trying to scam people and double charge.

Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!

It's the last day of the year and I need to use up my FSA dollars so Visionworks it is. I was on a…read moremission for clear eyeglasses and found a pair that I liked. The lady helping me answered all my questions and even gave me a sweet deal for both my eyeglasses and some contacts. After going to LensCrafters and America's Best, Visionworks was the one in network for my VSP Insurance. The lady helping was able to use my insurance towards the contacts and 60% off on my eyeglasses. I also needed progressive lenses along with Bluelight filter and anti-glare. They have a good selection of some off brands and also Ray Bans, DKNY, Michael Kors, etc. they don't really carry the luxury brands like Gucci, or Versace so if you are looking for those you won't find them here. I've always gone to Visionworks for eyeglasses as they usually have pretty good prices for decent glasses. This one is located inside Gurnee Mills Mall close to entrance J.

First time here. I called and made an appt. Got one same day. The lady that answered was very…read morehelpful in figuring out if they accepted my insurance. Came in the front desk guy I believe he was the store manager seemed annoyed with me at first due to it took me some time to recall certain numbers and addresses since I'm new to the state. But I kept my patience. Maybe he was having a rough day. When I was finished with appt his attitude was better. The optometrist and optometry tech were great! I didn't get the optometry tech name. But the optometrist was Dr. O'Neal. Definitely would get seen my them again.

HIGHLY recommend this location and their team. I cannot praise Lupe enough for her patience and…read morehelp. I've been a customer for a few years now and I've had nothing but positive experiences. Getting contact lenses out is hard and scary but Lupe guided and helped me. I praise her patience and her help, her customer service is #1 and she's a great asset to her team!

This facility could screw up a 1 car funeral. Their follow up on issues doesn't exist. The…read moremanager was supposed to call me about an issue. Said she'd call me on that following Wednesday, when the Dr. was back in. When I didn't hear from her by mid afternoon, I called and she asked me to remind her what she was supposed to call me on. She clearly wasn't going to follow up with me. They were supposed to fax over records to the Retina specialist they referred me to and never did. I would call to see where if my new glasses were in and they said a couple more days. about an hour later I got a text stating they were in. This happened 2X. Terrible terrible.

Very friendly and accommodating. Doctor was patient and kind; time was taken to answer all my…read morequestions.

Although the physician I see is very good, the optical department is not. The staff was not at all…read morehelpful as I was looking for new glasses, so consequently I chose frames that did not fit at all. They sit too close to my face and are constantly smeared. I had to clean them 8~10 times a day. When I returned to have them adjusted, I was curtly told there was nothing they could do. After months of frustration, I ordered a pair from Eyebuydiret that were a quarter of the cost and have more features. I now have a very expensive pair of glasses I never wear.