Ok, this is not my Eye Dr. but they saved me when I was in a real predicament so they're getting a…read more5 Star Yelp review for outstanding customer service. I was on my way to WI from Indianapolis when my husband called to tell me I left my overnight bag at home. By that point, I was almost to Chicago (over 3 hours from home) and I had to be somewhere at a certain time for a paid weekend opportunity taking photos of murals in their town. My vision is terrible. And my contacts are supposed to be changed daily. I didn't even have my glasses. I left on a Friday and wouldn't be back until Sunday and usually after more than a day or wear, the contacts start to break down. I absolutely cannot see without them or my glasses and I was traveling alone. I happened by this spot while getting gas and popped in to see if by some chance they might have samples in my prescription and they did!!! They seriously saved me so much anxiety over the weekend and now I have several pairs to get me through if I need them. Thank you, thank you, thank you.

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

I would put zero. I have glasses that I cant wear as they cause me migraines. Now I'm finding out…read morethey dont offer refunds. These glasses cost me a lot of money. Im getting a lot of attitude now i dont need it nor do i deserve it. What am i supposed to do go back to a store that i dont feel comfortable. I guess so.​

Revision ... the product failed in some fashion or another. That being said, the staff and manager…read morethat I felt with today were as helpful and patient as possible. They made all efforts to right what was wrong, and for that I'm appreciative. Hopefully the next pair of lenses lasts longer than the first pair did. Update, Got a comment back from the facility... the scratch resistant coating STILL isn't up to my liking as I'll need to come back again with scratched lenses. Also the lenses are very difficult to clean, although I did purchase the FULL cleaning kit from the store.

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.

I went into the store for an exam and I brought my son. We didn't have an appointment but the…read moremanager and doctor found s way to fit us in. First let me say this was amazing. I never had a manager work with my timing like this before. The doctor took the time to ask questions to understand me the patient. The doctor explained thoroughly what her next steps were and it was a breeze Now came for looking for a frame or frames that would fit me. The manager helped me and not only did she provide her opinion but asked the opinion of her staff which ranged in age giving me honest opinions so I do not look weird The experience was well worth the time and effort. I recommend people needing eyewear to visit them

My previous review I had a bad experience, but I was wrong in my last review and I apologize the…read morestaff and management at for eyes are incredible people they're very nice and caring. I took things the wrong way and then I sat down with management and we work things out. Very awesome place to go to get glasses the staff and doctors there are caring kind and loyal best place to go to for an eye appointment.

We have been with Kirk for many years. Our cataract surgeries were flawless (we are older), and…read moretheir annual exams are very thorough and the staff is very professional, and the doctors are well qualified and we are just so pleased with this office. Any one that we have recommended to Kirk has told me they are very pleased. Highly recommend.

I went for a cataract surgery consultation. I saw Scott Kirk and was told that surgery was an…read moreoption. However, he was very condescending and so I decided to wait and look for other surgeons. When I called and asked about information for another doctor several details in my file were incorrect. The staff kept giving me different answers and were completely unapologetic about the mistakes. Customer service was horrible. I wouldn't trust my eyes with a place that got so many things wrong. I will not be going back.

I am extremely disappointed with my experience…read more I purchased a pair of glasses and sunglasses for over $600 and still do not have a usable pair of glasses nearly three months later. The original glasses caused a painful sore on the bridge of my nose, so I returned on March 11 to exchange the frames. I did not receive the replacement glasses until April 15. During that time, I was told the first replacement had arrived but was sent back due to quality issues. Because I wear bifocals, I was concerned that measurements would need to be taken with the new frames. When I asked Mary about this, she told me she already had the necessary measurements and did not remeasure me. After trying to wear the replacement glasses, I returned on May 1 because I could not see properly unless I pulled the glasses down on my nose. The bifocal line had been positioned incorrectly. At that visit, Mary finally measured my eyes with the new frames and told me she would order replacement lenses. Today is June 1, and after calling for an update, I learned that it appears nothing has been ordered. It is very unfortunate because I genuinely like the eye doctor, but the lack of follow-through, poor communication, and extended delays have left me without functional glasses despite spending more than $600. I will not be returning.

I went to the TriState Gurnee location. My insurance never has a deductible and pays 100% up to the…read morefirst $10,000. They lied and said Blue Cross Blue Shield made changes and now we have to charge you a deductible of $120.90. The total bill was $125. I called the insurance company 2 weeks later to ask about the deductible and they said they paid $101 and had a 24.00 discount. They told me to call Myeyedr and request the refund. The lady said they couldn't do anything at her end. That corporate would have to send me a check for the refund. I said ok. When ? She couldn't answer me. I asked for corporates phone number and she told me she didn't have corporates number. I believe they are trying to scam people and double charge.

Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!

It's the last day of the year and I need to use up my FSA dollars so Visionworks it is. I was on a…read moremission for clear eyeglasses and found a pair that I liked. The lady helping me answered all my questions and even gave me a sweet deal for both my eyeglasses and some contacts. After going to LensCrafters and America's Best, Visionworks was the one in network for my VSP Insurance. The lady helping was able to use my insurance towards the contacts and 60% off on my eyeglasses. I also needed progressive lenses along with Bluelight filter and anti-glare. They have a good selection of some off brands and also Ray Bans, DKNY, Michael Kors, etc. they don't really carry the luxury brands like Gucci, or Versace so if you are looking for those you won't find them here. I've always gone to Visionworks for eyeglasses as they usually have pretty good prices for decent glasses. This one is located inside Gurnee Mills Mall close to entrance J.

First time here. I called and made an appt. Got one same day. The lady that answered was very…read morehelpful in figuring out if they accepted my insurance. Came in the front desk guy I believe he was the store manager seemed annoyed with me at first due to it took me some time to recall certain numbers and addresses since I'm new to the state. But I kept my patience. Maybe he was having a rough day. When I was finished with appt his attitude was better. The optometrist and optometry tech were great! I didn't get the optometry tech name. But the optometrist was Dr. O'Neal. Definitely would get seen my them again.

What a fantastic visit ! As soon as I walked in , I was greeted with such a warm welcome that I…read moreimmediately felt comfortable . Dr. Young provided an exceptionally thorough and attentive eye exam, taking the time to explain each step clearly. her recommendation for glasses was spot on -the fit perfectly are comfortable and look great on me. I truly appreciate her expertise and kindness. Thank you to dr. Young and the entire team at AccuVision for your kindness and professionalism,

This facility could screw up a 1 car funeral. Their follow up on issues doesn't exist. The…read moremanager was supposed to call me about an issue. Said she'd call me on that following Wednesday, when the Dr. was back in. When I didn't hear from her by mid afternoon, I called and she asked me to remind her what she was supposed to call me on. She clearly wasn't going to follow up with me. They were supposed to fax over records to the Retina specialist they referred me to and never did. I would call to see where if my new glasses were in and they said a couple more days. about an hour later I got a text stating they were in. This happened 2X. Terrible terrible.

Very friendly and accommodating. Doctor was patient and kind; time was taken to answer all my…read morequestions.

Although the physician I see is very good, the optical department is not. The staff was not at all…read morehelpful as I was looking for new glasses, so consequently I chose frames that did not fit at all. They sit too close to my face and are constantly smeared. I had to clean them 8~10 times a day. When I returned to have them adjusted, I was curtly told there was nothing they could do. After months of frustration, I ordered a pair from Eyebuydiret that were a quarter of the cost and have more features. I now have a very expensive pair of glasses I never wear.