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    Sierra

    Sierra

    3.1
    (29 reviews)
    1.8 mi
    $$

    This is about the taylorsville Location…read more I am absolutely disgusted by the way I was treated at the Taylorsville store today. I stopped in with a backpack that I had purchased from another location because I found the exact same model in a color I actually wanted. I had my receipt, the backpack was in like-new condition, and I was simply trying to complete a straightforward exchange. Instead, I was told that I could not exchange the bag because of a missing accessory that the backpack never came with in the first place. After being refused service, I contacted the American Fork store where the backpack was originally purchased. They immediately informed me that there should have been no issue handling the exchange and apologized for the situation. Because the Taylorsville store refused to help, I was forced to drive nearly 40 minutes to American Fork just to complete a return that should have been handled at the location I was standing in. What should have been a five-minute transaction turned into well over an hour and a half of driving, wasted gas, and completely unnecessary inconvenience because employees at the Taylorsville store either did not understand their own policies or simply chose not to help. The behavior of the manager, who I believe was named Jennifer, only made the situation worse. From the moment I walked in, I felt judged and treated as though I had done something wrong. She repeatedly looked my girlfriend and me up and down and carried herself with an attitude that was dismissive, confrontational, and unprofessional. Rather than attempting to help resolve the issue, I was made to feel like a problem the moment I entered the store. What happened next was even more unacceptable. After making the unnecessary trip to American Fork and obtaining store credit, I returned to the Taylorsville location to purchase the backpack I originally wanted. The moment I walked through the door, I was immediately approached and questioned again. Before I could even explain why I was there, employees were discussing me over their radios. I could hear Jennifer talking about how I could not return items and questioning whether pieces were missing. At that point I felt like I was being treated as a thief, a scammer, or someone attempting to do something dishonest despite having receipts, documentation, and following every instruction that had been given to me. No customer should be made to feel attacked, singled out, or publicly scrutinized simply for trying to exchange or purchase merchandise. I felt targeted from the moment I entered the store. Based on the way I was approached, watched, questioned, and discussed over the radio, I cannot ignore the feeling that my appearance, alternative style, and skin color played a role in how I was treated. Whether intentional or not, the experience felt like profiling and discrimination rather than customer service. To make matters even worse, the store credit card issued by the American Fork location did not work. Instead of fixing the issue, I was told I would have to drive all the way back to American Fork yet again. By this point, your company's mistakes had already cost me significant time, fuel, and frustration, and now I was being told to make another unnecessary trip because nobody could resolve the problem at the Taylorsville location. I have never experienced customer service this hostile, accusatory, and unprofessional over something as simple as exchanging a backpack. What should have been a routine transaction became an exhausting ordeal that consumed hours of my day because of poor communication, poor management, and a complete lack of respect for a paying customer. I expect this incident to be investigated, I expect management to be held accountable, and I expect to be contacted regarding how your company intends to address the time, expense, and treatment I was subjected to. The second encounter was recorded.

    I have enjoyed shopping at Sierra for so many years. They used to be called Sierra Trading Post and…read morehad amazing coupons. The store has changed but is still one of my favorites to visit both in person and online. This location is in a busy shopping plaza and is always fun to stop in and see what new items they have. Most of their products are geared towards people who enjoy the outdoors. They have a large area for pet supplies and toys which I love to frequent. I also usually find some other great deals throughout the store. Great place to browse and find outdoor gear from previous seasons at a discounted price.

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    Sunglasses
    Sunglasses
    Sierra
    Pet toys, galore!

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    Pet toys, galore!
    JoS. A. Bank

    JoS. A. Bank

    2.9
    (16 reviews)
    0.3 mi
    $$

    I've been a loyal customer here or over ten years. Over twenty suits ordered along with many belts…read moreand dress shirts. The level of service has dropped off considerably and customer service and business practices at this location are now shady at best. Manager engages in bait and switch practices and sales associates are either new, incompetent or shady as well. I went in last week to purchase a belt and specifically inquired about black Friday deals on custom suits. The sales rep told me they would be 30% off for black Friday and that sale would start on Wednesday the night before thanksgiving. I go into the store on black Friday. I confirmed with the sales associate that the suits were 30% off and proceeded to take measurements and get fitted for four suits. When I go to check out the discount is not present. Sales associate checked with manager and he said there was no sale on the custom suits. I told him I had specifically confirmed the sale on custom suits with two different sales associates on two separate days. Dude could care less and told me to go pound sand in his polite manager way. Steer clear of this location. There are plenty of other options around the valley or online with trained associates and managers who don't routinely engage with bait and switch practices.

    Looking for friendly service... not at this location. Unfortunately, I don not recommend stoping by…read morewhen Ivan is on his cell. The customer at the store was way too much of a distraction from that important call. If your looking for guidance to finding a type, style or fit, come prepared to not get any guidance.

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    JoS. A. Bank
    JoS. A. Bank
    JoS. A. Bank

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    Beckett & Robb

    Beckett & Robb

    5.0
    (18 reviews)
    4.1 mi
    $$$

    After deciding to have a shirt made for my daughter's wedding, with great trepidation, I searched…read morethe Internet for a custom shirt maker in Salt Lake City. Face it, Utah may have great skiing and outdoor activity, but it isn't known for sartorial splendor. I found Beckett & Robb and warily made an appointment with Curtis. My concerns had no basis in reality. This was as professional an experience as when I had a suit made on Savile Row. Curtis knows his stuff and took time to answer all my concerns. He knew more then the dudes on StyleForum, and if you ever perused that website, you know what I mean. Curtis knows every aspect of haberdashery head to toe. After disappointments having clothes made in New York City, London, and Hong Kong, it's ridiculous to know that the consummate custom tailor is right here on my doorstep.

    So how often have you tried to buy a suit with the jacket fitting, but the pants were off or vice…read moreversa. For most males, they can buy off the rack do a few adjustments and be ready to go. Then you have people like me that are in that perennial gray area between a 40R and a 40S, where the short is too short, but the regular is just a tad too long. Where the waist on the pants fits, but the pant legs are too tight or the pockets flare out massively because there is no adjustment made for wider hips. Enter Beckett & Robb. Made to measure from head to toe. I came to know of this place because my classmate's brother is the head guy in the downtown SLC location. Let me tell you this, Tanner knows his stuff. I know my way around a suit fairly well, but what Tanner knows if far and beyond my knowledge. I was a little hesitant at first because I didn't think they'd be able to cut my suit just right, but thankfully I was wrong. I ordered a black suit for a wedding. The price beat what Nordstrom and other retailers were offering for similar suits, but the biggest selling point is that it was designed specifically for me. Once the suit was ready (5-6 weeks later, don't expect a quick turn around time), I went in for a trial fitting where any final adjustments could be made. I sort of freaked out when the pants didn't fit because I thought it couldn't be fixed. I go back a week after alterations and they fit amazing. The suit looks great. The price, in my opinion was very reasonable, and the style of suit I got was something I wasn't able to find anywhere else. Best thing yet, when you're ready for a new suit, they have all your measurements so all you have to do is pick out your fabric and style and you're all set, unless you either gained or lost a lot of weight.

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    Beckett & Robb
    Beckett & Robb
    Beckett & Robb

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    Forever 21 - womenscloth - Updated July 2026

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