I hunted and hunted through their perfume. I wanted a small spray bottle. I knew it might be…read moredifficult to find, but behold! I found exactly what I wanted! A set of three tiny spray bottles of one brand I like (though can't remember now what brand). Well, I got home and THEY WEREN'T SPRAY BOTTLES! I checked the box: yep, says they're spray bottles. So I tried to return them, which I thought would be simple because it was within 24 hours, I had the receipt, there was a clear discrepancy between what the box advertised and what was inside---but no. Absolutely would not give me a refund OR exchange, and they weren't very polite about it, either. Treated me as if I'd done something wrong, or underhanded!

Parking here isn't great, but we managed to find a spot. The selection is large with lots of deals…read more My husband needed some new shoes for work, and they had the brand he wanted for a lot less. This location has a lot of clearance and big mark downs. Some things are a little more expensive, but they are still way less than at the normal department store. The lady checking us out moved slowly and continued to push us to buy the Nordstrom credit card after we repeatedly said no. A little annoying but no biggie since I know it's her job.

As most resell shops go, the prices on most of their shoes here are out of this world (not in a…read moregood way). The employees have also never been very welcoming. I'm not looking for a hug and invite to dinner, but in my experience they are at best indifferent and at worst almost annoyed whenever I've come in to look around. Unlike many sneaker shops they do have some serious grails here, some of which I've never even seen in person. If you look past the high prices, you can actually find some reasonably priced used pairs, which I plan on picking up soon

Ordered a pair of shoes last night. They canceled the order saying "we did not have enough stock to…read morefulfill your order". I then checked and the shoe was in stock they just doubled the price. Seems slimy to me. You should honor the price shown online, and not raise it on customers especially after they paid. I used to come here but I'll take my business elsewhere and I recommend you do the same.

I stop in everytime I drive through Salt Lake City, and am always happy with the outcome. I was in…read moreat the beginning of July. Even though there was not a special sale going on during our visit, it is always a treat to find past season Patagonia items at a discount. The store is clean, well laid out and well stocked, both with past season and current season items. Fitting rooms are spacious so you can try many items and still have room to check out all angles in the mirror. The staff is friendly as well. This time we had a jacket we needed repaired, so they accepted it to ship back for repair. Lots of parking is available in their lot.

I don't live in SLC, but when I'm in the area, I always stop at the Patagonia Outlet…read more The biggest and one of the only downsides of this location is the parking. If you catch it at the wrong time, good luck finding a place to park because the lot is tiny. Inside, the store isn't large, but it packs a punch for what it has. A lot of items are discounted 30% or 40% (or more, depending on the event). Some of the items are samples and/or irregular items, so the discount(s) can be pretty steep. One of the best parts of this is that for someone who is out of town, they will ship your purchase for free. So I always take advantage of that because why pack it in your luggage when they'll do that for you? It's a great outlet with pretty stellar deals and a great selection. 100% worth the stop.

Over the most recent years, Kohls has undergone some changes, including the incorporation of…read moreSephora and even line queue changes similar to that of TJ Maxx and Home Goods. Merchandise on the floor is always full of variety, but location changes of merchandise are a pretty regular occurrence. They have recently had some confusion in movement upstairs and/or downstairs with the construction/repair on elevators (pro tip: the elevators are to the right of the inside of the main entranced when you're walking in; and stairs on the left). You can always find some treasures when they have the additional 50% off of clearance sales.

I like Kohl's, but I think it's very expensive even with the coupons that they give you!…read moreBut that's not why I'm leaving a review , it's for the people behind the return counter that not only has the returns for Kohl's, but does all the Amazon returns! They work their butts off!! They all without exception have been the nicest people , and sometimes that line is out the door and they are alone! They are very fast. They are very efficient and they are very nice. ! Thank you you guys!

Visiting family in Salt Lake, my son had to grab an outfit for a dance. Great customer service…read morehere, nice gentleman asked us if we needed help. Very friendly and attentive. My son found an outfit that met his needs. The store was well maintained and had a lot of choices. When you're a bigger man, it can be hard to find nice clothes that fit. They have everything you need. It is pricier, but that's a result of specialty sizes.

DXL has a captive audience and they know it. As the only (ONLY) Big and Tall store in the entire…read morestate, this is the spot you have to go to get clothes to fit the larger and taller of us. Customer service is pretty good here. There are always associates roaming around to assist and they are good to let you in the fitting rooms, ring sales, etc. Selection is decent. You can find casual wear, suits, and most anything in between. They have as much selection as a men's department at any other department store. Only issue is if you don't like the department store, there are other department stores. This is the only game in town. Prices are bad. Like, REALLY expensive for what you are getting. This goes back to being the "only game in town." There is no local competition so they can charge what they see fit. And no, I don't buy the "but there's more material" argument. There's not that much more material. If you shop with their coupons and buy multiples of some items you can save some serious money but you are still coming out with an empty wallet. I find I order more online than go to the actual store. It's 50 miles from me and easier to ship to the house and hope things fit. You can return products to the store if need be.

Daniel at Jos. A. Bank was excellent to work with. He was extremely knowledgeable, professional,…read moreand took the time to make sure I found exactly what I needed. He made the entire experience easy and enjoyable without ever making me feel rushed or pressured. His customer service and attention to detail really stood out. I would definitely recommend asking for Daniel if you're shopping at Jos. A. Bank.

I've been a loyal customer here or over ten years. Over twenty suits ordered along with many belts…read moreand dress shirts. The level of service has dropped off considerably and customer service and business practices at this location are now shady at best. Manager engages in bait and switch practices and sales associates are either new, incompetent or shady as well. I went in last week to purchase a belt and specifically inquired about black Friday deals on custom suits. The sales rep told me they would be 30% off for black Friday and that sale would start on Wednesday the night before thanksgiving. I go into the store on black Friday. I confirmed with the sales associate that the suits were 30% off and proceeded to take measurements and get fitted for four suits. When I go to check out the discount is not present. Sales associate checked with manager and he said there was no sale on the custom suits. I told him I had specifically confirmed the sale on custom suits with two different sales associates on two separate days. Dude could care less and told me to go pound sand in his polite manager way. Steer clear of this location. There are plenty of other options around the valley or online with trained associates and managers who don't routinely engage with bait and switch practices.

This is about the taylorsville Location…read more I am absolutely disgusted by the way I was treated at the Taylorsville store today. I stopped in with a backpack that I had purchased from another location because I found the exact same model in a color I actually wanted. I had my receipt, the backpack was in like-new condition, and I was simply trying to complete a straightforward exchange. Instead, I was told that I could not exchange the bag because of a missing accessory that the backpack never came with in the first place. After being refused service, I contacted the American Fork store where the backpack was originally purchased. They immediately informed me that there should have been no issue handling the exchange and apologized for the situation. Because the Taylorsville store refused to help, I was forced to drive nearly 40 minutes to American Fork just to complete a return that should have been handled at the location I was standing in. What should have been a five-minute transaction turned into well over an hour and a half of driving, wasted gas, and completely unnecessary inconvenience because employees at the Taylorsville store either did not understand their own policies or simply chose not to help. The behavior of the manager, who I believe was named Jennifer, only made the situation worse. From the moment I walked in, I felt judged and treated as though I had done something wrong. She repeatedly looked my girlfriend and me up and down and carried herself with an attitude that was dismissive, confrontational, and unprofessional. Rather than attempting to help resolve the issue, I was made to feel like a problem the moment I entered the store. What happened next was even more unacceptable. After making the unnecessary trip to American Fork and obtaining store credit, I returned to the Taylorsville location to purchase the backpack I originally wanted. The moment I walked through the door, I was immediately approached and questioned again. Before I could even explain why I was there, employees were discussing me over their radios. I could hear Jennifer talking about how I could not return items and questioning whether pieces were missing. At that point I felt like I was being treated as a thief, a scammer, or someone attempting to do something dishonest despite having receipts, documentation, and following every instruction that had been given to me. No customer should be made to feel attacked, singled out, or publicly scrutinized simply for trying to exchange or purchase merchandise. I felt targeted from the moment I entered the store. Based on the way I was approached, watched, questioned, and discussed over the radio, I cannot ignore the feeling that my appearance, alternative style, and skin color played a role in how I was treated. Whether intentional or not, the experience felt like profiling and discrimination rather than customer service. To make matters even worse, the store credit card issued by the American Fork location did not work. Instead of fixing the issue, I was told I would have to drive all the way back to American Fork yet again. By this point, your company's mistakes had already cost me significant time, fuel, and frustration, and now I was being told to make another unnecessary trip because nobody could resolve the problem at the Taylorsville location. I have never experienced customer service this hostile, accusatory, and unprofessional over something as simple as exchanging a backpack. What should have been a routine transaction became an exhausting ordeal that consumed hours of my day because of poor communication, poor management, and a complete lack of respect for a paying customer. I expect this incident to be investigated, I expect management to be held accountable, and I expect to be contacted regarding how your company intends to address the time, expense, and treatment I was subjected to. The second encounter was recorded.

Purchased a camping mug two days ago. Filled it with a beverage. The gasket/seal failed and the…read morecontents leaked onto my clothing. Took it back. The manager on duty said that they can't exchange it because it has been used. The Sierra website says that in the event of a defective item, contact them and they will "make it right." Evidently, at the Sierra in Riverton, "make it right" means not standing behind the products they sell or treating people fairly. I have spent hundreds of dollars at Sierra this year. They just lost a customer, all over a $13 mug. I will be sure to pass along Sierra's definition of "make it right" to as many people as possible.

If you're looking for high quality, good fitting men's clothes, look no further! However, it's…read moregoing to cost you a pretty penny. Sweaters, hoodies, and shirts are going to cost you $80-$200+. (And that's not to mention more expensive items like blazers and jackets). In my limited experience thus far though I think it's worth it. The customer service experience was also much higher than your typical clothing store at the mall. When I walked in, someone helped me right away, grabbed all the clothing I wanted to try, and then brought sizes and other clothes to me while I was in the changing room. It was a great experience and I can't wait to go back

What an amazing store. If you are looking for some high-end casuals and/or suits, this is the…read moreplace. They always have amazing service and make sure you get everything you need. You can tell the employees really enjoy working there. They also have an in-house tailor so you don't have to go somewhere else. Elle helped me find a perfect suit for my buddies wedding, thanks Elle! Ask for her when you go in, she's the best. The store smells amazing as well, and all the merchandising fixtures are super unique (something a fellow retail worker would notice!) Thanks Bronxton, you gained a customer for life!!

I visited this new location a few weeks ago. Nice, but underwhelming. Only two levels with much…read moreless merchandise than at their former Cottonwood location. The men's suit jackets on display were ridiculous. Reminded me of 1970's disco clothes. Is that really their market?! Another thing I noticed was awful customer service. Several employees in jewelry ignored us both times I've been here recently. I ended up taking jewelry upstairs to the International Concepts (INC) department where there was actually an employee at the register who was interested in helping customers. Tina was friendly and able to give me the best prices both times I was in her department. Macy's has constant sales but I usually don't have the paper coupons with me; Tina was able to apply discounts anyway. Yay! I wandered around housewares and several other department without ONE employee offering assistance. The jewelry department women turned their backs and were busy on computers instead of helping customers even though there several of us around. Nicole, who I found out later is the store manager, was amazing. She asked how she could help me and actually got items I previously bought on sale but couldn't pick up until later, and had them at the INC register for me. Thankful for her and Tina.

you need a cosmo license to buy any in the store which is not said on the website or in the store…read morewhich made me very upset when I was just trying to buy nail glue. i stood at the registered for at least 5 minutes before I was helped. very small nail section very underwhelming. nothing is priced so i was very shocked when checking out to find out how much things were. overall disappointing

Like a small NPS store. If they have something you need, it is a bargain price…read more Store is clean. Staff was helpful.

This store is better than Marshall's or Ross. Prices are…read morecrazy low. They get new inventory every other week.