I've been a fan of Forever 21 since I was younger, always loving their cute clothes. Nowadays, I visit the store to buy gift cards for my nieces' birthdays. The store is consistently clean and well-organized, and I've never experienced any rudeness from the staff, unlike some other reviewers. A few months ago, I came in to buy a sweater and found an absolute gem - a Grinch hoodie that I instantly fell in love with. Forever 21 continues to be a great shopping destination for me! read more

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I recently came to the Forever 21 Rancho Cucamonga store on December 4th, 2024 at 6:15 PM. I came in to return an item that I purchased at a different Forever 21 location. The cashier stated that she is unable to do the return because I purchased this item from a different store and that I have to go to the original store, 30 MINUTES away, to return the item. There is no indication anywhere on the receipt about this policy. Returns can be made at any Forever 21 location. My item was unworn, in its original packaging, and I had the receipt in hand. I'm completely unsatisfied with this interaction. I've worked retail before and this is not how you would treat any customer. read more

I've had the worst experience at this forever 21 with no resolution. I bought items for a photo shoot only to get home and realized the representative did not put the dress I was charged for in my bag. I called numerous times with no answer went in seen a manager who told me she couldn't help me. I just want my money back for an item I never received I told them to go back and review the cameras before it gets too late. nobody has contacted I even opened up a case and still no contact I'm constantly calling. I am never going to shop at Forever 21 again the worst customer service ever. I can't even find the right person to talk to this issue has been ongoing for a month. All I want is my money back that I was wrongfully charged for. read more

Dayza deserves a raise ! Very professional very friendly and keeps a clean fitting room ! Thank you for helping us. Definitely recommend this store read more

Do Not Shop Here, only shop here if you like young, uneducated, inexperienced staff that are here to make a minimum wage and get through the day. Do Not ever ever ever try to return something here because everything is discounted within days of release and they will only offer to give you back a portion of the full price they charge you. Good luck. read more

This is the cutest Forever 21 in this area. It's a small, boutique-like store and the workers are always so willing to help and give outfit recommendations. They recognize the regulars and always make conversations with me! read more

"Forever 21" located at the Victoria Gardens Shopping center in Rancho Cucamonga California ALWAYS has the best and latest fashions for the upbeat and hip younger woman and the younger woman at heart! Kids too-lots of helpful staff,clean dressing rooms and loads of free parking-slip in and slip something on! read more

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The staff is beyond rude!!! It's gotten to the point we will no longer shop here! the district manager needs to revamp his or her training and focus on customer service! No doubt they will lose money as online is an alternative without employees who have attitudes! read more

This Forever 21 location is one of the smallest ones. I can never find anything here because the store is small (even after the renovation), and the clothes are very unorganized. I come in here and feel like I'm about to suffocate each time. The aisles are very narrow and cramped, so good luck trying to push a stroller inside. There's clothes everywhere - even on the floor. The lines are usually long with only 1-2 registers opened. I'm usually a fan of Forever 21 but I usually walk right on by this store when I'm at Victoria Gardens . read more

Probably the most organized Forever 21 I've ever been to. The store is well laid-out, with workout gear in the front and different trends clustered together. There was a good variety of sizing, with the usual lack of size smalls in most items. Friendly customer service and employees constantly tidying the racks while I was there. This 25 year-old is still feeling Forever 21, at least in this store ;) read more

The wife likes coming here. Their selection seems to be smaller than other stores their men's section bus almost non-existent. However, this place probably has a worse rating than it deserves. I give it a 3 star because it's average. It's not bad, just average. read more

Forever 21 - Women's Clothing Near Me - Rancho Cucamonga, California

This is the worst Forever 21 I have ever been to. I have been going to Victoria Gardens for many years now, but I don't know why I try to give this store more chances than I should. First of all, the store seems like it's always a mess. Certain clothes are almost never where they are supposed to be and it takes a lot of looking just to find something cute off of a random rack (which is very unlikely to be your size). Secondly, do they even sell large sizes? Almost everything I wanted to buy last week from this store only came in a size small. Luckily, some of the clothes fit me in a size medium. I won't be going back to this store. read more

PURE MADNESS! Everything was pulled out of its area as if a tornado went through here. There weren't any organization and cleanliness at all. PURE ANARCHY! hahaha Nothing felt cohesive to each style and rack of each clothing. Once I found something, all I kept thinking was, "LET'S GET THE #$%&* OUTTA HERE!" read more

Sigh! What happened to this place??! I'm actually speaking about ALL Forever 21's in general! You guys used to have such cute, hip stuff and now it's just so blah. Sometimes it hurts my eyes to look at the clothing you carry nowadays.....very disappointing. I'm actually gonna be nice and give you 2 stars b/c your jewelry is still cute. Just b/c the economy's in a slump doesn't mean your styles hafta be!!! read more

I'm only reviewing this location because it's the closest to me, but I've been to several locations. I used to kinda like them yrs ago, way before H&M got popular, but I don't really set foot in any of their locations anymore. I do look in their direction when I'm passing by to see if anything catches my eye or to see if they've improved. The clothes aren't of good quality, it's just too cheap for me. I'd rather have less high quality items over a whole bunch of cheap items. They're still really popular these days & you see them at all the malls. One good thing I can say is it's a large store. I just wish it was of better quality. But, it's OK if you're a teenager or on a budget. The style is more youthful than H&M's style & their prices are comparable. read more

This place is a piece of shit forever 21. Spoke to a sales associate about an exchange and she said she can put it on a gift card if we don't see anything. We look around there is nothing. The store is like an inch big so u can imagine why we can't find anything. Then we go to get our gift card and the rude ass manager comes out and treats us like shit and claims we can't get a gift card now.... We have to get something from THAT store ?? I was an employee at forever 21 and that is complete bullshit.. Thanks for the big hassle josh Guess we will go to a better forever21 read more

While shopping with my kids, a lady approximately 10-15 feet away from me broke an item. A cashier rushed over to my kids, giving ten disgusting looks, mumbling under her breath and looking between their feet, hands, etc. Clearly she assumed it was them, so I promptly pointed her in the direction of where it happened and showed her that another employee was assisting the lady. I completed my shopping and did speak to the manager on duty. This behavior is unacceptable and made me feel outcasted and discriminated against. I can only hope proper action has been taken on the cashier. Hopefully next time will be better. read more

They try anything to not return items. Tried returning a jacket within the 30 days with my receipt and tags were attached on the jkt. The two girls who made me wait 15 min trying to refuse my return told me the barcode was missing? Never wore the jacket, but they just from the get go didn't want to return. I guess times are tough at forever 21 when they can't return a perfectly unworn jacket for 34.99 when I spent almost $200 and that's all I was asking to return. I even walked around the store trying to exchange but everything was ugly in there. I will never recommend this location to anyone! I have shopped at other locations and NEVER had this issue. Being a store manager myself for retail I wouldn't treat ppl like this. Terrible associates with zero customer service! And dress code is clearly not enforced! read more

I seriously don't understand WHY this location doesn't carry plus sizes. We already don't have a huge selection to begin with and then to completely get assed out of this entire location is just RUDE!! Discrimination! read more

Pretty good selection at this store, more than the one in the Brea Mall and the lone store in Anaheim. Watch out for the material of the clothing, sometimes it can be rather cheap and wears out quickly (then again, the prices are also pretty low as well). This goes for ALL stores, but moreso at Forever 21 since it seems like most people complain about that - but you get what you pay for! Dressing rooms seem to be full (though not overly full like at the Brea Mall) and attendees sometimes rush you (or constantly check if someone's in the stall). They give you the option to put something on hold - as my friend found out, saw a cute shirt on a mannequin and it was sold out.. AND the one on the mannequin was put on hold. read more

I have never been to a forever 21 without even one item for me. Unfortunately, that changed today. No selection of clothing for me which is terrible since I was ready to shop. read more

"Hello, is Jenny there?" "Yes, this is Jenny speaking, what's up?" "We've taken down the display, I saw your name on the hat, so we want to make sure you're still coming down to pick it up" "Awesome, I'll come by right away" This is one of the reason I give 4 stars, this is one of the rare Forever 21 which allowed you to reserve what they had on the display. No other forever 21 that I have been to from Topanga to Ontario Mills that allow this special service. Yes, compared to Pasadena store this one is a mess, but hey, great service always get better customer feedback, 'aight? read more

If you're really looking to go shopping, take a few more minutes and just head over to Ontario Mills to the bigger store. This store is incredibly small, never organized, and has a fraction of options compared to other F21 locations. read more

Poor customer service. Poor shopping experience. Bummer because I love the store but reps are not helpful/professional. Hopefully another nearby Forever21 can make up for it and not ruin it completely for me. read more

Worst Forever 21 I've been to, which is surprising considering it's in such a nice area. I honestly think the return policy for this store has changed each time I go to a Forever 21. My items were 2 days over the return policy, which is now 30 days from the date of purchase. I swear it used to be 90 then 60 then 45..... either way the items were still being sold at full price in the store, so I feel that good customer service would render a return in this situation. Instead, I was met with adversity and after much discussion, I ended up going home with a store credit. I will be sure to spend this store credit at a different store and then I will never give this business another penny of my money. There are so many alternatives to Forever 21 today that exhibit much better customer service. read more

Wonderful place! Organized, super friendly and helpful service. I love this location! Keep up the great work!

So rude!! I don't know how these stores can grow so big with such horrible service. I wasn't aware of the hours walked in on a rainy day to over hear the associates gossiping and making rude comments about me being there. If they would have said we will be closing at 7 tonight please let us know if we can help. I would have been happy to come back or keep an eye on my watch to have left before closing time. WILL NOT BE RETURNING! read more

In the words of many guys I know, "This place scares me." I find all Forever 21 stores to be extremely unorganized, as clothes just seem to be placed in no particular order with no method. The only store that I've seen very nicely organized was in New York, and clearly that's too far for me to travel for clothes. I don't normally shop here anyway, but it's a good place to go when you need a cute top for a night. And by A night, I mean ONE night only, as the quality of some of the apparel is so poor, that you'd risk having your shirt unthread if you wore it a second time. I suggest you take a peek at their website, they have a lot more things on there than in the store. The stores seem to be getting a bit more organized, I've noticed.... thank goodness. read more

This location is awfully small, though appears to be larger from the outside (I'm warning you don't be fooled). Thus the small location makes for a small selection. However I did see some stuff online at the store. read more

Typical Forever 21. Employees were nice and helpful. Only downside is that there is no plus size section at this location (I am a large-xl) which would have given me some more options.... read more

Wide variety of clothing, customer service was wonderful, the store was crowed but that's what to expect when everyone is doing back to school shopping for their kids. Bummed that they did not have my size in a couple shirts but the employees did an outstanding job to find me an alternative to what I was looking for. Will definitely be coming back here when shopping! read more

There were 2 associates at the entrance but neither greeted my when I walked in. When I checked out the girl was extremely rude. I tried making small talk and she literally did not respond. Then she just handed me my receipt without saying a word. So weird. I worked retail management for 8 years and if these were my associates it would be unacceptable. It was also a Tuesday morning with no one else in there so it's not like they were busy. The check out associate was Kimberly #2124375. She was so rude. read more

Don't shop here. You order something cause they don't have it in store, pay for it wait 3weeks. I received an email stating the package has arrived. I go to the store and they said they don't have it. After calling corporate and what a waist of time that is, they just said call the store cause it shows it arrived. The store says we don't have it call corporate. Seems like corporate and the store work against each other. I can see how customer service is not their for go with a 2 star rating. Looks like they need schooling in customer service, staring with corporate worst people ever. read more

My friends and I were shopping for some items. They might have been short staffed because we didn't have anyone greet us or ask if we needed any assistance. Our cashier wasn't friendly. It was uneventful but their clothes are cute! Great pricing! read more

OK, I like shopping at Forever 21 especially when I am in a pinch and need a cute outfit pronto! Alas, those cute days are almost over and I have to pass the mantle of "cute dress shopping" to my niece. She was over the moon when we dropped by this store because she snagged two dresses for the price of one! Helps a lot too that her awesome aunt (that's me!) was such a sweetheart and paid for them. :) But you do get what you pay for and the quality of goods in this place is questionable at times. I got a pair of uber cute shoes one time and they lasted for about 2 weeks before falling apart. I have had tops that got snagged after one wear. The jewelry is cute but make sure you have super glue on hand in case something falls off! When in need to be stylish at a price that does not break the bank, F21 works. read more

Overall, my experience here in this F21 was extremely disappointing. I'm not really a regular shopper at F21 because usually the shops are just so messy, that it is unshoppable. This shop led up to the same expectation, but more than I had anticipated. I had to return a dress that was worth 30 dollars. I didn't have the receipt, but the man at the cashier told me that I could exchange for something that is equal or lesser value. Upon purchasing, the total came up to be 30 dollars, without thinking I slide my card. I asked if 30 was taken out of my card and if the dress amount had already returned to my card. I was so shocked and utterly disppointed that it was not. . . The cashier, same as the one who told me to get something equivalent to my previous purchase, did not know what he was doing. He frantically started pressing buttons, until a manager came and asked what he was doing. He said, "She's wondering why she still has to pay 30." And she looks at me, "It's because you didn't have the receipt so we refund you as sale price and the process already went through so we can't refund you." I really wish I was the type of person to argue, but I'm not. You would think the cashier would be more familiar with the policy. If he told me it would be refunded as sales price, I would have just kept the dress instead of wasting 60 bucks and walking out with only two items . . . Whatever, what's done is done. I will definitely not be purchasing here again. read more

Forever 21 - Basically had to pay 60 bucks for 2 items, when I tried to return a 30 dollar dress. - Women's Clothing Near Me - Rancho Cucamonga, California

If I could give them 0 stars I would. My daughters purchased some items and was double charged for the same top. I tried to call the store and their phone is disconnected or no longer in service! Since they already brought the stuff home and didn't check the receipt when they left the store (like typical teenagers do) now my 13 year old is out $10, not a good thing... read more

Worst customer service. Don't go to this one. Manager Diana sucks! I bought PJs and they were linked by a huge sensor so I couldn't try in store. They were to small so I wanted to return and they don't return "lingerie ". I asked where does it say this on receipt or anywhere??? She said on the website! Dumb! read more

Carlos helped me so much! The entire staff was wonderful but when I called 4 other forever 21 stores to find a specific item the staff was reluctant to help and the Ontario Mills Location even told me they had one left of my item but " they most likely didn't even have that left and won't Check to see". This location however was opposite. Carlos answered the phone, and made sure to help me find my item and put it aside for me! Thank you so much for having great retail customer service and great prices! read more

Just way too small of a store! totally crammed and not comfortable. i don't like ontario mills but they have a way better selection than this store!! read more