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    Forever 21

    1.0 (4 reviews)

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    9 years ago

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    15 years ago

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    9 years ago

    Terrible customer service. Not once have I ever been asked If I am finding everything okay. Just not a welcoming environment.

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    10 years ago

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    JCPenney

    JCPenney

    2.5
    (8 reviews)
    0.1 mi
    $$

    Yet again the rudest of employees. I Dreaded needing to go in. And yet again was let down by…read morehorrible workers. Your either looked at and ignored. Or if you do get service it's. no hello. No you're welcome when I have to say thank you to them. No have a good day. NOTHING I'm done with Wilton mall in Saratoga Some "upscale" area. Lol. I may try Clifton park. But.... Thanks to these people another store will go out of business.

    This was one of the most frustrating retail experiences I've had in a long time, and it felt like a…read moreclassic bait-and-switch situation. We placed an online order for bedsheets for in-store pickup at the JCPenney location in Wilton, NY, at a confirmed price of $52.42. We received no communication about the order all day and were only notified that it had been cancelled ten minutes before the store closed. The next day, we went to the store to understand what happened. The associate at the pickup counter told us the item was sold out. That statement was inaccurate. I walked about fifty feet from the counter and found the exact same bedsheet set on the sales floor, along with four additional identical sets still available. When we brought the item to the counter, the explanation changed. We were told the order may have been cancelled because it was considered a "doorbuster" and that the store would not honor the online price. When scanned, it rang up at over $75, more than $20 higher than the original online price. Another customer waiting in line immediately commented that the same thing had happened to her before and predicted they would refuse to honor the online price. We asked to speak with a manager to resolve what should have been a simple issue. We waited, and no manager came. When we followed up, we were told it would be another ten to fifteen minutes. The store was nearly empty on a Sunday afternoon, which made the lack of engagement even more frustrating. Based on both our experience and the confirmation from another customer in line, this location appears to have a pattern of cancelling online orders and refusing to honor advertised pricing, and it needs to be called out. This could have been easily resolved with basic customer service and management involvement. Instead, we were left feeling misled and dismissed. We will not be returning, and I strongly encourage others to be cautious when placing online orders at this location.

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    Forever 21 - accessories - Updated July 2026

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