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    Forever In Stitches

    5.0 (1 review)
    Open 9:00 am - 4:00 pm
    Updated 3 weeks ago

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    3 months ago

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    Jo-Ann Fabric & Crafts

    Jo-Ann Fabric & Crafts

    1.0(2 reviews)
    3.4 mi

    I placed an order with Jo-Ann on line. I was told I would have tracking. I ordered three items…read more Each item was send separately. I only received tracking for the first two items. The last one took over a week to arrive. I reached out a couple times to customer service and they kept saying there was no tracking at this time. I was not able to use the mobile application. It didn't even show I ordered anything. I finally received the third item over a week later. Then customer service emailed me, said the item was delivered. So sad I had to deal with this. Then I found a lower price on line, I went in the store to see if they price match and was told NO. I said then I'll return it. She then send there was a restocking fee. What a joke. I then reached back out to customer service and no response yet. So that's why I'm writing this review. It won't do any good because they don't care about their customers. Would I shop there again???? Probably NOT!!!!

    JO-ANN FABRIC store.... SO have been waiting for today to come around, this store was having a 50%…read moreoff sale on their clearance items. I went in last Saturday thinking it was last weekend by mistake, and had been in the week before. That said, my mom and I have been waiting for this sale for the last two weeks. We get there today, all excited and ready to rock out their sale department... TURNS OUT they marked all their clearance items up so they were even MORE expensive than BEFORE the sale. I asked the store manager about it (since obviously I was upset about this) and she then proceeds to LIE TO ME and say that they didn't change any of their prices. I told her that I had written prices down and this and that, she then accused ME of lying to HER!!! This is the store manager of the Portage Indiana Jo-Ann Fabrics store.At that point I was super upset, I also was told last week by an employee that they honored other places advertisements. INCLUDING Hancock Fabrics, then find out today that they only honor COUPONS, not ads. Which was a really huge inconvenience. The nearest Hancock Fabric store is an hour away from here. NEEDED to go though because their patterns were only 99 cents a piece. ANYWAYS though, upon leaving the store, I asked the cashier at Jo-anns what their store number was. The store manager comes up, actually yelling at me! Then changes her story around to how corporate made them change "a few" of the prices. I will NEVER be shopping at this store again and I highly discourage anyone else from shopping there also. They changed their prices to TRICK customers into thinking they were getting a good deal. Some fabrics were 3-6 bucks last week, and now this week were marked up to 9-12 bucks. Purely because they didn't want to lose that money and don't respect their customers.To top everything off, I then decided to call another store. I asked the woman that answered there if they had changed their prices on their clearance items. I commend her for her honesty, really I do. She told me that "It came down from corporate to raise the prices on all of their red tag items". SO there you have it, this will also be going to the better business bureau.

    House Of Stitches

    House Of Stitches

    5.0(5 reviews)
    20.6 mi

    Great selection, super friendly staff. Great little expedition if you're in the South Bend area…read more Went twice and found many items to fill my bag. Will return again next year.

    My husband grew up in La Porte, so we come back frequently to see his family. Somehow, he never…read morementioned that there's a legit cross stitch shoppe less than a mile from his home. ¯\_(ツ)_/¯ I stopped by today to see what they had, and - yep - totally legit. On one side of the shop, they have fibers, floss, beads, etc. The other side has piles and piles of fabric, neatly arranged. In the middle, it's patterns (and some notions) as far as the eye can see. I found their selection to be very complete, and the employees were particularly delightful! It probably helped that it was a slick, snowy day, and they were impressed I had come by, since nobody was really on the streets at all. Some highlights: - I overheard one of the salespeople organizing a sale via the phone, so their online and "phone it in" orders seem robust. She said the order would go out in the mail that day, and I saw her taking a good amount of time to choose the couple of fabrics that would most closely match the customer's request, and give a recommendation as to which one the customer would actually buy. - To illustrate fabric count, they had a wall hanging of the same design stitched on four differently-sized fabrics, which was neat - They had lots of finishing supplies to help even the most indecisive person figure out how they want to finish - Their store models obviously came from years and years of stitching, so I imagine the collective knowledge in the store was pretty impressive. So if you're into needlework, it's worthwhile to check out. Especially if you're from Chicago it's worthwhile to make the short trip.

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    Forever In Stitches - fabricstores - Updated June 2026

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