We worked with Michele Warneke and Sandy Garrett to find our vacation property in Miramar Beach…read moreand Santa Rosa Beach area. They were great since the beginning. They were very responsive and helped us with a virtual tour since we are out of town. They checked several properties for us until we found out our hidden gem. They know the area pretty well, also they know everything related to short term rentals, which was key for us. They also helped us after closing finding some contractors on the area that could help us with landscaping for our property and original wall paint from the builder. Thanks Michele and Sandy for all your help!

From the owner: Owning a beach home is easier than you think!read more

We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

They try to give exceptional services Devin is great mgn to…read morebook thru Properties always as described

0 stars. There are two refrigerators in this unit since the original refrigerator in the kitchen…read moredoes not operate. There are four box fans next to the second refrigerator (located in the living room). The fans are supposed to supplement for the broken AC. The ac worked ok at night, but it could not keep up during the day time while the sun is out. Luckily, my kids like to be out at the beach and pool all day. None (refrigerator and fans) of this was told or shown in the pictures while booking this reservation. The pictures on the site do not show images of the second refrigerator or the four fans on the floor. Both bathtubs are filthy! The shower curtain and bath tub walls had stains on it. There was leftover smeared toothpaste on the vanity from the previous guest. All 3 beds are filthy! The sheets had stains, pet dander, and hair all over the sheets. One of my kids is highly allergic to pet dander. When we checked in, we called RealJoy Vacations to address the second refrigerator and four fans in the unit. They told me they would call me back to fix the situation. They never called me back. This was 4:40pm. After many unanswered calls later, I was able to talk to a Candace. She was not very helpful. She said the reason why there's a second refrigerator is because the original ref in the kitchen does not operate since the seal is broken. This was 5:16pm. A few hours after that we had to call again and address the filthy sheets, dirty shower curtain, and dirty bath tubs. This was when we came back to the unit from the beach. We spoke to a Cassandra, and she asked me to take a picture and text the picture to this phone number; (850) 424-1224. She said she will speak to the prop manager to send up sheets. This was 8:45pm. I sent pictures to the number above and this phone number; (850) 974-0974. Realjoy Vacations texted me back at 9:45pm, see the pictures on what they texted me. At 10:20pm, I am still patiently waiting for clean bed sheets, and clean shower curtains. At 10:33pm, someone from RealJoy returned my call to check the status if someone is actually bringing me clean bedsheets and shower curtains. This person told me, there is a staff member at Walmart "shopping for sheets." At 11:13pm, Yasmin or Jassmin from RealJoy called me and gave me a bullshit excuse that there are cops outside of our resort and the staff member cannot get inside our resort to deliver our clean sheets and shower curtain. At 11:50pm, I opened the door and saw a hamper of sheets delivered. NO ONE RANG THE DOORBELL. And the sheets that were delivered are DIRTY! See picture! This unit had me in many inconveniences. I ran to Walmart and bought new sheets myself! RealJoy Vacations has poor communication. Terrible customer service! They have purposely not picked up my phone calls. I had to use another phone to call to get through and speak to an actual person. I have stayed at Topsl Beach Manor, Summit, and the townhomes in the past many times before. All were great memories booking through ANOTHER property management site (for over 12 years) , and never before I've ever had this happen to me. Do not book through RealJoy Vacations!

I used Owner Direct to rent a condo, directly on The Malecon in Puerto Vallarta. The transaction…read morewas smooth as silk. No problems. The gatemen were expecting us and I admit to being a bit nervous at first when booking, their perfect BBB rating put me at ease. Thanks.

We've been booking with owners around the world with other agencies and came across Owner Direct…read more We're impressed with the level of communication directly with the property owners without intermediary. Also the fees have been substantially less than the other agencies, a major deciding factor. We look forward to seeing what future plans have in store with Owner Direct

We stayed at Edgewater Beach Resort in Panama City Beach for 5 nights in June 2026, and…read moreunfortunately our experience was very disappointing. The biggest issue was that we did not have water in our unit for the first two days of our stay. That made it difficult to do even the most basic things--shower, use the restroom, or clean up after being at the beach. While the rental company did respond to my messages, they never gave us any meaningful updates or solutions. We were not told when the issue would be fixed, and we were never offered the option to move to another property or any type of reimbursement. The resort itself was nice, but the lack of support and communication during such a serious issue overshadowed everything. We expected much better service and accommodations, especially when something as essential as running water was unavailable. Overall, this was a very frustrating experience, and I would think twice before staying here again.

Very disappointed with Southern Rentals. 1. We stayed at…read moreEdgewater Resorts in May and they changed their parking policy in April that if you did not complete the parking application more than 24 hours within your check in time, you would be charged extra. Southern DID NOT tell us this and we proceeded to do what we did last time and check in for the parking on site. We were charged an extra 50% for parking which could have been avoided if they told us to do it a head of time when we do the other check ins. The excuse I got was what made me the most upset that they do not control what the HOA does. That is NOT a reason not to tell us what to do to avoid the extra fee. 2. We rented a unit that stated direct views of the ocean and ended up in a unit that you could not even hang off the balcony and crane your neck around the corner and see ANY ocean. At all. The water view is a lot of extra $ and they had it advertised as such. Completely false advertising. They did nothing about it.

We absolutely loved our stay at Katmanblu! Hayden Markowitz is an outstanding host and this house…read moreis a dream! It was the perfect location for my cousin's wedding on Rosemary Beach. Katmanblu is picture-perfect! Right out of a magazine yet comfortable and inviting at the same time. Thank you Hayden for your attention to every detail. I will definitely stay here again! Shelley Myers

From the owner: 30A Rental Properties offers a wonderful collection of the finest and most unique luxury vacation…read morerental properties on 30A. With our full-service property management, our team is here to provide the highest quality of guest relations and unmatched response time ensuring all our guests and homeowners alike feel that personalized touch that our company does so well. With our exceptional service guarantee, we work around the clock to make everything perfect.

Fantastic first level condo rented at Dune Villas via Southern Vacation Rentals. Fantastic to work…read morewith and super helpful. Very efficient on communications via text and completing forms before arrival. Last but not least, never had an issue getting a hold of them in a very timely manner! Will definitely book through them again!

Southern Vacation Rents is an excellent company To mange a…read moreproperty. Loved the rental, and location was amazing! Any concerns they had someone on site within the hour. Highly recommended long booking through their group.

My husband and I stayed with Five Star Properties twice last summer. The views in both places - a…read morehome and a condo - were breath taking. Both rentals also had pool access, the home a private, heated pool that we greatly enjoyed. In addition to the properties though, the staff was excellent! We had trouble finding the first location because our gps was down and customer service guided us over the phone to the property. We also had a complementary fresh sweet bread and bottled waters left for us during our second stay. I highly recommend a stay with Five Star Beach Properties - they make the booking process (over the phone or via their user friendly website) easy, the properties are one of a kind with state of the art amenities and great views, and the customer service is fantastic.

Five Star properties should call themselves "No Star Properties". I'm not even sure where to…read morebegin. I stayed at the Scarlett Beach Haven... I'll begin with their customer service...the rudeness AFTER you've stayed with them and they've gotten your money is unacceptable to say the least. I left an item on their property a very expensive wig. My family checked into the same property that I'd stayed at the very same day that I checked out so I had them look for it...once it had been cleaned by housekeeping. It was not located by my family after telling them exactly where I left it...so I contacted Five Star Properties...after days of receiving the run around and of my reaching out numerous times I was told that it was not found. I mentioned to the VERY RUDE representative VANESSA that my first off my family had searched for the wig and didn't find it and that. She mentioned to me that she was the one that initially took down the report...I then mentioned to her that I'd spoke with another representative who informed me that she was fairly new and had never even notified the housekeepers of the wig being missing. Vanessa became very angry and disrespectful to me even hanging up on me. People on this level should NEVER be working for a place where yiu are spending $10k to stay 3 nights. I asked several times to speak with a manager and she refused saying she was who I had to speak with. Again maybe she was having back flashes thinking she was still at "The Waffle House"...no disrespect to The Waffle House"..but I was completely floored by the conversation. Not to mention again, she rudely hung up on me...simply because I insisted on speaking with a manager. There were also issues with the home that we stayed in that I wasn't even going to address with them since my family chose to go there when we left...like the elevator wasn't working (although they sent a repair guy on day 2) the pool jets weren't working...the microwave stopped working and my family had to fix that...and on our last day there the dishwasher stopped working...so we had to hand wash everything...mind you my family checked in there because the place they were staying in flooded and had bugs...smh and they had limited options. Five Star Properties PLEASE PLEASE do better. You cannot charge the kind of money that we spent and provide the service that you've provided. I spoke with Felicity (who I'm guessing did what she could with my request for the search of my wig) and also Taylor ( who told me that Vanessa was new and had not filed the initial report so he did). Taylor was also the one who reached out to inform me that the wig was not found. A wig sounds like a seamless item...and maybe it is but I paid over $1k for it thus the reason for my reaching...which wasn't an easy call for me to have made. AGAIN Five Star do better! FOLKS RUN DONT WALK FROM THIS COMPANY!!! THE HOMES LOOK BEAUTIFUL ON THE SITES BUT THEY'RE NOT WORK THE MONEY OR THE HEADACHES!!!

‼ DO NOT STAY HERE ‼ Read before booking. Save the headache…read more This guy is very unprofessional I'm writing to express my frustration and disappointment regarding the cancellation of my Destin vacation rental reservation through Airbnb, which occurred only about a month before our scheduled trip. I had booked two rooms for a group trip involving multiple adults and children, and this last-minute cancellation has created a major inconvenience for everyone involved. As most people know, finding accommodations in Destin this close to summer travel dates is extremely difficult and significantly more expensive. We are now being forced to scramble to find another place that can accommodate our entire group, all because of a cancellation that could have been handled much more professionally. What made the situation even worse was the response I received when I called to ask about the cancellation. Instead of showing understanding or professionalism, Brad laughed and made comments implying that the rate I booked was "too cheap" and that there was "no way" the property was worth that amount. I booked the property directly through Airbnb at the listed rate, so any pricing issue should have been addressed internally -- not taken out on paying customers after reservations were already confirmed. After looking through the Google reviews for Emerald Coast Rental Vacation Homes, I noticed multiple other customers describing very similar experiences involving sudden cancellations and poor communication. That raises serious concerns about how business is being conducted. I also want to address something in advance: I've seen responses to negative reviews where claims are made that the reviewer "never booked" with the company. That is absolutely not the case here. I did book these properties through Airbnb, and I have screenshots, confirmations, and documentation to fully support everything stated in this review. This experience has been extremely unprofessional and disappointing. Canceling on families and groups shortly before their vacations puts people in difficult financial and logistical situations, especially when prices increase dramatically afterward. I hope future customers are made aware of these recurring issues before trusting this company with important travel plans.

Worst rental company I have ever dealt with! They wanted us to sleep on rat feces in the beds!!…read moreThey would not reimburse us for our hotel stay when we had to vacate due to finding rat feces in the bed! They have ignored our demand letter and filing a complaint with the local governing body! The rats had made a home under the bed; they were burrowing in a brown tarp under the bed!! Do not rent The Back Porch! It's in deplorable condition! The owners of the property don't care either! I would sue them but it would cost me more in legal fees than my hotel stay and they know that! I wouldn't recommend them to anyone! They are just greedy and could care less about their customers

Good: Was a nice house with lots of space & convenient location to beach & restaurants. Bad:…read moreCleaning staff overlooked stuff running down cabinet, pee on toilet, blood stained bedding, stained furniture & falling apar, broken shade. Pool had a lot of debris to include a sanitary pad. No follow up or communication after I notified them through their app. No basic supplies such as S&P, oven mitts, or 1st Aid Kit. My husband cut his toe on the wheel of bed, we luckily had a band aid with us.

The company was very quick to respond to messages. Easy to book with. Would use again.read more