On one hot, Texas summer evening, our A/C decided to stop working and our house began to feel like a sauna. When all other companies had gone home for the day, Jamison with Phileo AC still took our call well after their official hours. He was wrapping up a long day of service calls, but without hesitation said he would swing by on his way home.
He arrived around 9 pm and crawled straight up into our attic. He carefully and meticulously checked every wire, connection, and potential cause of the problem before determining that the issue was a faulty blower switch, which he replaced. AT LAST! SWEET RELIEF!
But the thing that made Jamison and Phileo A/C & Heating stand out wasn't just that he came out late and fixed our problem, it was that he went above and beyond to make sure we wouldn't have any other problems in the near future. Jamison saw that our unit was original to the home (30-40 years) and, out of foresight, replaced any wires or connections that were frayed or might cause any future issues. (Keep in mind, he did all of this after already working a 12+ hour day.)
He could have left the other things as they were, replaced the faulty switch, and gone home at least 30 minutes earlier, but that's not the type of company that Phileo is. They genuinely care about their customers and want to fix their short-term problems and help prevent any future problems, even if it means working an extra 30-45 minutes in a 90+ degree attic after a 12+ hour day. And it is because of this dedication to true service that they have earned a customer for life.
The next time we ever have an issue with our HVAC system, I won't be calling any other companies. Phileo AC will be my only call. Thanks again, Jamison!! read more