I recently had a mixed experience with Hart HVAC, and while there were some positives, there were also significant issues that need to be addressed. The Positive: I initially reached out to Hart HVAC on Sunday, 2/16/25, through their website for service. Within 30 minutes, I received a call, and the technician was able to schedule a visit for the very next day, Monday, 2/17/25. The technician arrived around 11:00 AM and quickly diagnosed that the TXV valve was faulty. He was able to get the second strip for the emergency heat working while he was on-site. The company was able to source the required TXV valve and provided a quote for replacing it, along with any refrigerant if needed. They were quick to schedule the repair for the next day, which was convenient. On 2/18/25, the technician arrived promptly at 12:45 PM and completed the job as scheduled. The Negative: While I appreciated the promptness and professionalism of the technician, the communication surrounding the cost and scope of the repair left much to be desired. The technician replaced the TXV valve and a filter drier as expected, but what was not discussed or mentioned in the original quote was the amount of refrigerant that would need to be replaced. In total, they added 11.8 pounds of refrigerant, which was a significant amount, considering that just three months earlier, Hart HVAC had replaced the compressor and 12 pounds of refrigerant. This was a surprise, as I had not been informed that so much refrigerant would be needed for the job. I reached out to their office to express my concerns about this lack of transparency and the additional cost for the refrigerant, which amounted to $856. Resolution: After voicing my concerns, Hart HVAC management refunded me $300, which, while appreciated, still left me with an unexpectedly high bill for the refrigerant replacement. It was an expensive lesson in the importance of ensuring full clarity around costs and the specifics of the work being performed. Conclusion: While I initially thought I had found a trustworthy HVAC company, this experience highlighted some significant gaps in communication and training. The technician did his job well, but the company's lack of transparency about pricing and the scope of the work left me frustrated. I would recommend that future customers get a very clear breakdown of the costs before agreeing to any repairs, and that Hart HVAC takes steps to improve communication internally to avoid similar situations in the future. Rating: 5/5 Despite the positive aspects, I can't ignore the substantial cost and the lack of clear communication regarding what the job would entail. With better transparency and more effective training, this company could provide a much more reliable experience for their customers. Update: I recently had a miscommunication with Hart HVAC, but after discussing the issue, we came to a very positive resolution. The team was incredibly professional and understanding throughout the process. They addressed all of my concerns and made sure everything was sorted out efficiently. I really appreciate their dedication to customer satisfaction. I highly recommend Hart HVAC for anyone in need of reliable and responsive service. Thanks again for a great experience. read more

I got estimates from 11 different HVAC companies around Weatherford to replace my entire system. Wow did a get a bunch of garbage talk from lots of local "reputable" companies. If the company refuses to give an estimate over the phone or with a tech and instead want to send a salesman, RUN!!! Price will automatically double. Hart HVAC stood out among all of them as giving me the best equipment for the best value and didn't try to sale me a bunch of unnecessary things and maintenance plans. The install team, led by Brian and included Jr, Michael, and James went above and beyond. Brian is an artist at installation. He takes his time and does things right the first time. This four person crew was at my house for 12 straight hours and never once took a break. You would think after everything was installed they would quickly pack up and get out. Nope!!!! Brian and his team stayed and did multiple tests to make sure everything was working properly. Was it? You bet!!! A+ service from this crew and they left the spaces cleaner than when arrived. If I had to install a new system in the future, I would no doubt use HART HVAC again. Techs and install team are great. My only issue is the front office/management isn't the best at communication. When you spend your hard earned dollars on a new system, it would be nice to get a bit more communication. Once we decided on a new system, it took some effort to get the new system scheduled. I also haven't heard anything from them since install. But everything works perfect so no complaints at all. I would much rather have lower prices and great work vs. communication and high prices. read more

Hart HVAC recently solved a heating and air conditioning problem that has plagued our house since we bought it in 2021. The problem was uneven heating and cooling on our second floor. At one end of the house air came out of the vents so hard that the noise prevented us from falling asleep. At the other end, one room was so hot in the summer that it "melted lipstick" (literally). During a routine check of our HVAC system, a Hart technician diagnosed the problem He suggested a solution, and we agreed to the estimate. On our appointed day Hart sent a technician named Robby. Robby is an amazing HVAC professional. He impressed me as soon as he arrived at our home. The first thing he did was to confirm that we both understood the work he was doing. Then he set about working. He did all the work the estimate called for, but he also went above and beyond, correcting a few minor problems in order for the system to work as efficiently as possible. I began using Hart HVAC in 2022 for semiannual checks of our HVAC system, and I've never regretted that decision. read more

HART HVAC & ELECTRIC IS AWESOME!!! We have used them for years. For the past few years, HART HVAC has been out to work on our 19 year old AC units too many times to count. They've replaced worn out part after worn out part to save us from having to get new units. We finally decided to get our main AC/heat unit replaced. Robby, Luke, Bailey, Dan & Owen spent all day working their tails off to get this install done. Our attic opening is about 2' x 2' so they had to completely disassemble the old unit to get it out and completely disassemble the new unit to get it in the attic! Then they had to put it all together in our hot attic all while climbing over & through a maze of rafters and roofing braces. The whole HART HVAC team is wonderful! They are always professional, courteous and hard working. The office staff, especially Maryanne, keeps you posted on when the techs will arrive and everything. These guys even vacuumed their mess before they left! If you need AC, Heat or Electric done, HART HVAC is the best choice. Thank You HART HVAC & Electric!!! read more

Very highly recommend -- HART HVAC was extremely helpful and most honest. HART came to my house as a 2nd opinion company and quickly diagnosed my A/C problem was only an inexpensive start-run capacitor and slightly low on Freon refrigerant (instead of the diagnosis of the previous company attempting to sell me a $10,000+ entirely new system under the table outside of my home warranty claim, trying to take advantage of this prolonged 100+ temperature.). HART was quick to respond, very courteous and honest. Again, I highly recommend HART HVAC. read more

From start to finish, Hart HVAC was super friendly, super helpful and did an amazing job. They showed up on time, which right now being the prime time for HVAC systems to need replacement/maintenance , it's hard to find a company to come out quickly and on time. I had (2) condensing units replaced and they had a quick turn around from the first day of the quote, to the install two days later. Military/First Responder friendly. Definitely recommend them read more

Justin and Bryan came out to look at my mom's AC. had to come back the next day as it was frozen. She needs a new unit. they were very open and honest and didn't try to sell us something we didn't need. Justin patiently answered my questions and explained everything thoroughly. This was the first time I have used them but they will definitely atley be my AC company from now on. read more

I live in Dallas County, Tx. We we having dimming issues with our lights, They had EH come out the very next day, he fixed the problem in under 30 min. Very professional, and polite. Thanks! read more

Hart HVAC did a wonderful job. They were very timely and professional. This was a home warranty claim and they did outstanding work Highly recommended. read more

Prices are not competitive and slow response to questions. We are one week without air and still no service at competitive prices. We chose another firm. read more