We were kicked out! Read full story below:
We knew we were in trouble as we drove through the grounds. For lack of a better word, this place was dumpy, & we were searching for the silver lining, but it did not come. Our "long term site" was bordering the Frontage Rd. of a hectic interstate, & so loud I couldn't even think. It was separated from the busy road by a mere 2-ft-tall guardrail. Unlevel site with potholes, & a neighbor with 4 vehicles allowed on their site. When I asked initially to change sites, the "escort" said "Nothing else. You can stay here, or get a refund." So rude! This site was no place for a child to live, so I went to negotiate in office. The noise & safety were a huge concern. They said they would switch us to a "better nightly rate site," so we agreed since my husband's job gives a lodging stipend. Our rate went from $530/mo. up to $1200/mo. This was great for them, as they more than doubled their earnings off of us for the next 1-3 months. Our new site was better, but by no means a great place for our child to live for an extended period. It had dilapidated campers everywhere, campers not held to any standard of care of their sites, unlevel site with drop-off, broken playground equipment wrapped in yellow caution tape, dirty/outdated restrooms, multiple (2-4) vehicles parked at every site, outdated "amenities," & safety was a clear issue. The "pond" was essentially a ditch with water & fountain. There was nearly a dog fight in the couple of hours we were there between residents. During setup, I received a phone call from the office that "unfortunately" they had decided they were going to charge us for both the monthly site AND the nightly site. It seemed very unkind, dishonest, & greedy! I went to sort things out. They told me they wanted to charge us $293 for all the days since we made a reservation on 8/25/20, even though they knew we would not be arriving & checking-in until 9/10/20... a "holding fee." All that on top of the $1200 we were about to pay for the next month. We said no, & instead committed to 2 nights, & to unhappily pay the difference. This should have totaled $380. Next thing I know, the manager hands me a receipt for $829! THE LAST STRAW! She now wanted me to pay for all "the nights held" at the nightly rate instead. I protested! If anything, I should pay $530 for a month (not even stayed), plus 2 nights at $43.50/night rate, but even that was highway robbery! If they wanted to charge us for "holding a spot," then fine, charge us the $293 plus 2 additional nights = $380, which was what we agreed to initially, until she began changing her tune. At that point in the heated conversation, the manager said she was terminating our stay, but would still be charging us $530 (for nothing). We were there for a total of 2.25 hrs, & never got fully set up at either of the sites. She kicked us out with TODDLER in tow at 8:30 PM. HEARTLESS! In all honesty, this place is a "glorified trailer park," & so dumpy. They have a poor moral compass & business practices as well. Will be reporting to BBB. Please, don't stay here!