My first service at the new Kia Castle went well. Weird sound coming from a/c heater fan. Just needed cleaning out. In and out in no time. Will return, and I highly recommend them. Very honest with me! read more

dishonest establishment Offered trade for 1K, then added 1K to sale price and tried to tell me I was wrong The use of salesman's phone to prove me wrong disrespectful. Trust is an important part of business. We went to CarMax trade in $2400. Respectful transparent kind service My daughter drove home in a nicer less mileage car and a honest fair deal read more

We went car shopping on Saturday. We had bought two cars from Fort Collins Kia and had good experience's, so we started here first. We liked that we didn't get swarmed by sales people. We were greeted by Kyle. He was very pleasant and answered all our questions. He wasn't pushy at all. We told him what we were looking for, and he showed us several cars. We test drove the one we liked. We ended up making a purchase. We had a very pleasant experience and would highly recommend Fort Collins Kia and Kyle and crew for all your car buying needs. read more

Kevin was amazing to work with. It was quick and painless and everyone seemed to care about us and our wants/needs. Excellent experience!

One of the most unprofessional incompetent dealerships my family has dealt with. vehicle was bought nearly 2 weeks ago was told it needed to go through inspection, however was told the 10k deposit would not be cashed "until we receive the vehicle" which they lied as they knew we were getting irradiated by the lack of communication and cashed the Check ,when we still haven't received word on when the vehicle would even be done and what would be done during the inspection. We were able to be put in touch with the general manager Curtis. Which he apologized profusely for the check being cashed as that is against their policy and he said "it is definitely a learning moment" which I find comical that intentionally cashing the large check is considered a "learning moment". Curtis is the only competent worker and the only reason I'm graciously giving 2 stars he wonderful while his employees lack in many areas. If you want to buy a vehicle smoothly and efficiently I would 0/10 recommend Fort Collins kia! read more

We will absolutely never buy another use or new car from here again. Purchased a clean 2025 Palisade. It only had one key and we were told for $40 we could come back and they would program one for us. We'll, that was the first lie! We currently punched a fob and key and still getting the run around. Hyundai quoted us $800. I even today a lady at Ft. Collins KIA asked my wife why we would want a second key. So now we are doing a refi at my credit union and saving over 1%. I should have walked out and drove our Cadillac back home when their finance manager tried up selling us everything under the Sun. I previously worked as a Service Advisor and this dealership was a once and done for us. I won't recommend them for anything to anyone. I certain they know who we are and they don't care. All over a second key. I should have only given them one of ours. ​ read more

I made an appointment and they met me at the door with the keys for a tests drive. I used the consumer's reports car buying service so I had the price and they stood by it. Available to answer questions after I left. Just fantastic service. Sales Rep Kyle especially did a great job! read more

The service center is completely incompetent. I have had bad service here three times and will never try to use them for anything again. Even basic service like an oil change seems to be too much for them to handle in a reasonable time at a reasonable price. I called to make an appointment because my rear view mirror detached from my windshield and they actually told me they would not be able to fix it and that I should go to a windshield repair shop. the windshield repair shop fixed it in 2 minutes for free. The Kia service center is incompetent and actually returns your car in worse condition then when it was brought in. They have broken my windshield during service before and have returned my car saying they fixed something that was not repaired leaving me having to fight with them about their work. read more

Our salesman, Brandon was super helpful. And they had amazing selections to choose from, we were able to find something within my price range. read more

We were shopping for a new 2023 KIA Sorrento Hybrid after reading some reviews and seeing one at the state fair. Our only problem? Very limited inventory and none to be had in our home state. I thought, no worries, I'll find one in another state and fly out to pick it up. We found one we liked at Fort Collins KIA and started a dialog with our sale representative Rachel Braun, who told us that one was sold but she had one coming in later that week we could have. We waited for the good news: they were going to get it and after a couple of days it was confirmed for Friday, so we booked our airline tickets and flew into Denver. Rachel picked us up and drove us to the dealership where in short order we were signing paperwork and meeting with the finance guy, Rocky. He got us out quickly after getting a decent deal on a KIA extended warranty and handed us back to Rachel for delivery. The whole process took less than an hour and we were on the road back home. High points: Rachel kept us informed and made sure the car was held for us. She got us in and out in a hurry and even installed our floor mats for us. Rocky was fast and friendly and scanned all our documents to a USB drive rather than loading us down with paper. Low points: None really. TLDR: These guys are a well-oiled machine and a pleasure to deal with. I would buy again from Rachel and Fort Collins KIA. read more

Fort Collins Kia - She's tooling back to Texas with her new KIA. - Car Dealers Near Me - Fort Collins, Colorado

Still haven't received a refund on my loan for the warranty I cancelled. It has officially been 3 months since I cancelled the warranty at the dealer. I didn't even want the warranty but was pushed into it. Overall great salesman but the finance team is shady as hell. very bad customer service from who answers the phone around there as well. Once I finally got my paper work for my vehicle, the loan was to a different lender than what was told to me. Never buy a car from these people. read more

Best car purchase experience ever. We are from California and could not find the Carnival MPV we wanted. So we looked out of state. Rachel was amazing. We told her what we wanted, she placed and order and 6 months later we flew to Colorado to pick up our new MPV. Everyone one is amazing, documents mailed to us overnight. All we had to do was get in it and drive it home. Thank you Rachel and everyone at Fort Collins KIA. I would do this all over aga read more

Fort Collins Kia - Car Dealers Near Me - Fort Collins, Colorado

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The BEST car buying experience I've ever had! James in sales was fantastic and super knowledgeable read more

*editing to let everyone know that Joe, the service manager, reached out and was able to extend the oil changes so I can get all three. Long story about how much I loathe the service department, so buckle up. In 2010, I bought a Kia Soul from the dealership, and it was a great car. At one point, a piece of plastic trim came loose from the passenger side door, and I took it in for repair. I was told the *entire door* would need to be replaced for thousands of dollars. I declined, and as I was leaving, a mechanic ran out and told me under their breath I could buy double sided tape at an auto parts store that would secure the plastic strip. I bought some for less than $10 and that tape is holding strong in 2024--I passed the car down to my daughter two years ago. Then, I leased my 2022 Kia Niro 2.5 years ago from this dealership. Tom was my salesperson and Rocky handled the lease finance. At that time, they persuaded me to pay $15 extra a month with my lease for six oil changes. I was told I could use the oil changes even when the lease was up, or I could gift them to a family member. A month ago, I bought out my lease and the car and learned I had three oil changes left but they expire in January, which is annoying and not how the care package was sold to me originally. I sucked it up. Today, I went in to use one of them and asked about gifting my daughter one since I will only be able to use one more by January, and the service department told me I couldn't do that--they are only good for my car. Obviously, this is not what I was originally sold by Tom and Rocky (and have paid for) in regards to oil changes. Finally, two months ago, I had a nail in my front tire, they told me I needed *four* new tires because "the tread was worn." I had only 12,000 miles on the car, and my tread was absolutely not worn. I really resent being treated like I'm stupid because I'm a woman, so I took my tire repair elsewhere where I was assured the tires are good. If you buy from this dealership, don't be talked into any service packages because it's a scam. They will also try to sell you services and parts you don't need. I think Kia's are good cars, obviously; I've bought two. But this service department is dishonest and you won't be treated in good faith, particularly if you're a woman. read more

Wow. Great service! We're in the process of moving to Denver. Trying to get some new cars lined up for our arrival, hoping to not have to ship 2 cars. Thought this would be an easy thing to do. We're understanding of the pandemic-caused chip shortage. We're willing to wait a while to get the car delivered. I've had some monumental difficulties dealing with Toyota not wanting to sell to "out of state buyers". Hassle after hassle. A few dealers simply turned their backs on me by not returning my phone calls. Wound up dealing with Rachel at Ft. Collins. I though her great service and promises were a little too good to be true. I was wrong. Ordered 2 Sportages weeks ago. Was expecting to take delivery sometime around Labor Day. We're hoping to find a house around Denver next week. To my utter surprise, Rachel just told me that we'd be taking delivery the second week of July. During this process, Rachel was very friendly, understanding and communicative and above all, "got it done". With all the stuff we're dealing with to get moved, this is a tremendous relief. Word of advice, ask to speak with Rachel. Thanks a bunch! read more

Bought my used Kia Sorento there. Liked my sales person but not the finance manager. Been calling today to leave a message about a service need and instead of being able to leave a message, it keeps saying that the phone is disconnected which is super inconvenient for me. Hard to call during work hours. Had service done there and they say they have a shuttle, but it's really just Uber. And when I needed a ride back to the shop, I couldn't reach my service person so I had to pay for my own Uber back. So, that's why I'm rating it just OK. ​​ read more

I had a great experience buying my new Kia Sportage with the help of Tom James and Rachel Braun! As a team they helped me order and receive my new car. They were very pleasant to work with, efficient and informative. read more

I got a nice car for a reasonable price and my salesman was awesome but everything after that has sucked. they messed up my paper work so I had to go back and sign. I was pushed into a warranty. The USB they gave me with my cars paperwork was empty. I have contacted them multiple times and still have not received copies of my paperwork from the sale and it took a while to just know where my cars registration was being sent since there is 2 dmv in my county. Wouldnt recommend this place. read more

I worked with Rachel Braun at FC Kia to reserve a car that was already in the pipeline for delivery in a month or so -- no charge. She contacted me by email when it was closer to delivery and we worked out the invoice ahead of time (by email), so I could get a firm handle on the cost. On delivery day, I came in with my down payment, had a few minutes (literally) with her sales manager finishing up, and moved to the often-dreaded Finance & Insurance Office to process those topics. But it wasn't bad at all -- no high pressure and things went as smoothly as anyone could expect. I'm a fan of the way these folks sell cars. I like the car, too. read more

Jason took great care of me and got me into a 2016 ford escape! I had some obstacles he had to maneuver and he did so flawlessly.

Tony is our guy at Fort Collins Kia! This is our 4th vehicle we purchased from him and he's been great every time! By know he knows exactly what trim level I'm looking for and won't waste either of our times by showing me what I don't really want. His communication is great and he's very personable! Love working with him! read more

JR was a pleasure to work with, fit with in our budget and addressed all of our concerns.

I previously called this dealership because someone kept calling me over and over, never leaving a message about a special going on there. I told the person who called me to stop calling. I then spoke to Ryan and their GM is aware. They said it was taken care of. Fast forward, the calls came in 2x in a row today. Do not use this dealership. They make false promises. I'm sick and tired of it quite frankly. read more

Alicia needs to go. McDonalds is calling. And even then, rude people don't really make it in fast food, either. Worst service I've ever received from a car dealership and that's saying something. For the most part, once you buy a car any of them could care less about you as a person. This place appears to be run this way. Need a repair? When they get to it. Need a rental car? Nope. Not even if your brand new car is inoperable. But Kia consumer affairs sure likes to promise things they don't care to deliver on. read more

Wow, if you think used car salesmen are stereotypically bad, check this place out!!! Our brand-new, 6 month old Kia Niro displays "Check Hybrid System. Turn Engine Off." and is otherwise not functioning, and certainly not operable. We call the closest Kia dealership, which is most unfortunately here in Fort Collins (over an hour away from where we're staying). They tell us that it "might" be under warranty but they can't be sure what we've done to the car. They won't give us a rental. They won't commit to inspecting the car today. They'll have the car towed, but if it's not under warranty we'll have to pay for the tow. And they won't bring the car back to us. We finally get them to agree to give us a rental car, so I leave work and hitch a ride with the tow truck driver. Upon my arrival, Alicia snottily tells me that my rental car will be ready... tomorrow at 4 PM. Jokes on me for coming here! read more

Clear and concise professionalism from top to bottom. If this group was a customer service sandwich, it would be loaded with honesty and integrity and a side of humor for dessert. Thank you Rusty, Rachel, Rocky, and Jason for being such an amazing team. Buying my new ride was a seamless, gratifying and extremely positive experience. If you're in the market for a car, please visit this amazing team. read more

Michael was a joy to speak with on the phone so I went in to see him. He got me in the Telluride I wanted. They gave me a very fair trade credit and it was fairly easy to get my payments to exactly where I wanted them. Everyone was kind and courteous. The financing manager explained everything to my satisfaction, and I drove off the lot with my new telluride the same day as my test drive. read more

EDIT: I am upgrading to 3 starts as I sent an email to the GM, sales managers and finance manager and received a call from the sales manager within 5 minutes. He apologized and stated they do not do business like this and he would have the service contract cancelled right away. As long as they follow through with it, my opinion of Ft Collins KIA has significantly changed. It doesn't change the fact that it happened to begin with, but they are making it right and there is something to be said about that... If you decide to go here, I highly suggest working with Michael and Rusty. ORIGINAL: They get 1 star because the sales guy (Michael) was good and helpful. But after that it went downhill... all I can say is check your paperwork and then check it again. They worked a service contract for $2100 in to my deal without me even knowing it (monthly payment was same). Or needing it for that matter, as it's a freaking lease! (they have you sign on a tablet, so you need to request to see the full paperwork). Luckily those service contracts are cancelable.... so I proceeded to return to the dealership to cancel it. At which point Brent, their finance manager, told me I needed to call the 800 number on the bottom of the service contract to cancel, but then when you call it, they tell you the dealer is the only one who can cancel! So he straight up lied about that, hoping I'd just give up or something. But I am following through, even if I have to go there every day, as It is my right (written right in the contract) and this dealer is just giving me the run around. I left messages for the GM now as well, but I'm sure that will go nowhere... Shady shady! And I thought those days of shifty car sales tactics were over.... Just stick with a different Kia dealer and you should be good, as the car is great!. As a matter of fact peak Kia north is great. I stopped in after all this and their sales manager took the time to look over the paperwork and told me how shady he even thought it was and gave me some advice. Even gave me his number to call with follow up questions, even tho it wasn't their sale! They will have my business and recommendations from now on. I'm sure most Kia dealers are good, just AVOID Fort Collins KIA and remember that nice and courteous doesn't always mean honest!! read more

Kudos go out to Rocky and Josh at Fort Collins Kia in making the purchase of our 2021 Telluride a great experience. We ordered exactly what we wanted at MSRP when so many dealerships are price gouging due to this vehicles popularity. Rocky and Josh always took my calls and emails to inform me of the status of our order and answered all questions regarding delivery and I had plenty! Once our Telluride arrived, Rocky sat with us in the car and very patiently demonstrated all the awesome features this SUV has. In finance, Brent also patiently explained our options to help us make the best decision. We are beyond pleased with our ordering and buying experience with Fort Collins KIA and can't recommend this dealership enough. Great job everyone! read more

I traded in a Kia and bought a new Kia. It was the best transaction experience I've ever had with a car dealership. Kashmir, the sales person was great. Knowledgeable and professional. Nathan, the general manager was helpful, honest, and friendly. I got a good deal and am very happy. read more

My car was on recall w/ showing all symtoms, but the dealer told me they cannot cover the cost and i was also told the car warranty is only applicable for the first owner. That's not a good business model. Never go there... read more

Highly recommend Fort Collins Kia salesman Rocky, very professional, proficient and easy to work with, not pushy, very knowledgeable and does things at your pace, we were in talks for a couple weeks before I decided to make the 45 minute drive down to FoCo Kia and purchase my first vehicle. He was very knowledgeable and really sealed the deal for me, I appreciate everything you did making my first brand new car purchase smooth sailing and enjoyable. THANK YOU ROCKY!! read more

My wife bought a 2017 Kia Sportage in 2017. It is now 5 years old and has approximately 28K mikes on it. During these 5 years it has been in for various failed components. A computer and other "devices". For one of these repairs, we were in three times. Diagnose and order parts, repair, and then return to have them install the button they forgot to put back in. On this car there is a shutter which moves to switch between high and low beam. They stick in the high beam position. Brought the car in with them stuck in the high beam position. When we came back, they told us they could not find any problem and somehow, they were unstuck. Since then, they have stuck again. We figured out you can go out and bang on the side of the car and unstick them. I have to wonder how they got "unstuck" when we brought it to them. Until now the repairs have been under warranty but cost us a significant amount of time. But the warranty is over. The latest is an actuator in the heater system (of which there are several). Not under warranty. About $150 for the part and $300 for labor. On a 5-year-old car with 28K miles on it! How many other devices are going to go bad during the life of this car? I'd say it seems this car is going to nickel and dime us to death, but $450 repairs are not nickel and dimes. In my opinion this a bad car and the dealership is no better. read more

Bait and switch? I responded to a Facebook post about Tellurides that were not spoken for. Sales person was very cordial. Alex took my $1000 credit card deposit. I was notified that the vehicle was being delivered Oct 22 and I made a 2 day hotel reservation. I confirmed by text the price they would offer on my trade. Several online offers came in higher, but I wanted to trade. I drove 8 hours and 510 miles overnight, showered and napped at hotel, and drove to Fort Collins Kia. Arrived there and was offered $9000 less for my trade than original amount offered. I explained the text communications and showed printouts of other offers, but manager wouldn't budge. I did not complain because $9000 difference would have been too hard to overcome and it would have wasted more of my time. I drove away without the car. So I am out $130 hotel, $130 in gas, and put over 1000 miles on my car. Very disappointed! This sure left me with the impression of a bait and switch. Beware to get everything in writing. In my 58 years this is the first time I have been treated like this. Fool me once, shame on you. Fool my twice, shame on me. Won't let this happen again. read more

After being turned away from another dealership, who refused to work with my credit, I called Kia. Alex was patient in listening to my story and without hesitation told me to come in and they would see what they could do about getting me into a vehicle that day! After arriving at the dealership, I was greeted by Alex and his manager Clay and they informed me that I was already pre-approved and we could start looking at options right away! Alex took his time in asking the right questions to get me into the vehicle that I was going to love and did not try to up sell me into anything I did not want(which was amazing to get from a dealership). The entire process was efficient and smooth from start to finish and I never felt rushed or pressured, even though it was close to closing time! I drove away happy in my brand new vehicle and I would definitely recommend anyone looking for a vehicle to go see Alex at Fort Collins Kia. read more

Stopped in looking at buying what would have been my third Kia, credit card in hand to put down a hold on a new Telluride. Until, manager Ryan Harrison came back with a low ball on my trade in I Purchased from them. I pointed out I had been quoted 5k higher just a few months back and had been unhappy then. Ryan tells me that the only reason he has his job is because the previous manager gave out quotes like that and I should never have been quoted such a high amount. Given I paid 46k for the vehicle and was told a year later it was worth 29k and now a few months after that only 24K I expressed concern about Kia holding value. I was promptly told Telluride is appreciating and new was cheaper than used. That seems absurd to me. Ryan then expressed his concern a the horrible accident my car had been in! I couldn't believe this as my car had never been in an accident. When leaving we turned around in the parking lot to get into cars to see Ryan return his perch, say something to the other guys up there with him who all turned around to look at us and laugh! Done with this dealership, done with Kia! read more