Randy was very nice and helpful in answering questions, and overall Fortress got the job done for our full house fumigation. Here's an honest take of pros and cons though: Pros: - Super nice service and the workers who did the tenting portion of the job even did their best to clean up and fix up our landscaping since we had to rake away gravel and mulch to make this work. - Very competitive pricing, and was actually one of the lowest ones we had out of the few companies we quoted. - Billing is via credit card without any fees, so that was a nice change from the typical check asks. Note handled via phone in terms of credit card billing. Cons: - We still had a few broken tree branches after tent removal. Not removing any stars for that, but more of a watch out to any homeowners who have landscaping or are particular with their gardens to be sure to do all the necessary prep work and hire landscapers after the fumigation to ensure everything is back in order, because your landscaping will be changed up for making fumigation work (or at least that's what happened to our house). We had to do some extra work to shovel our zen garden. - Office was fairly hard to get a hold of. Any messages or emails often don't get replied right away. read more

Randy was extremely helpful in explaining my options. Services were not forced upon me after explaination. Highly recommend.

Fortress Termite said what they would do and did what they said they would do. Randy Snyder is the field inspector and is a straight shooter. The only negative I would say is that they don't always have someone available to answer the phone in the office, so you have to leave a voice message. But on the flip side, if you leave a message, they return the call promptly. Termite fumigation is never cheap, but I felt they were honest. My son and daughter both used them in the past as well. read more

We called these folks out and were very pleased with their service. Randy did both the inspection and treatment. He's a great guy, and I'd definitely recommend him! Mike M. - Monrovia CA read more

The technician, Randy, came on time at 8am. I showed him the bugs on our jet tub... he looked at them & told me they are not termites. He referred me to another company who he said can deal with that problem better. I appreciate his expertise & his honesty. Felt bad for him coming out for nothing... but he was super nice about it & said it's no problem at all. Will def keep his card in case we have problems in the future. read more

Fortress Termite is a company that you can trust. My family used them several times and had our house tented back in 2021. Any questions or concerns I had were answered and looked at with respect to our home and surrounding property. If you are in need of an inspection or a question they will definitely help you. Thanks again Fortress! read more

From beginning to end, my wife and I had a very positive experience working with the Fortress Termite company. Following a full inspection of our house, Randy was able to pinpoint the termite infestation, offer a reasonable estimate, and provide a complete description of the fumigation process. When I ran into some problems regarding the bagging of our food and medicine, Randy came out to answer questions and give me a hand. All in all, Randy & Tom, the owners of Fortress, made themselves available to answer questions throughout the process. Along with being very professional, reliable, and punctual, Fortress performed a thorough job of removing our termites at a very reasonable price. Without a doubt, I would highly recommend Fortress to anyone dealing with termites and in need of fumigation services. read more

The whole team was very professional. The inspector Randy is the man...very honest and down to earth.

Wanted to give these guys a shoutout for being an awesome company to deal with. Came out and did a through inspection, made reasonable recommendations, showed up on time and were great with communications. We're on their list for annual follow-up and more than happy to give them a 5-star recommendation. Randy, the technician we worked with, was great! If you got termites, give 'em a call - you'll be happy you did! Peace of mind - PRICELESS! read more

Fortress Termite Co. helped me with the subterranean termites in the front porch area and the subspace beneath the living room. Randy was the inspector and also performed the treatment. He was professional, personable, and patient, and answered all of my questions kindly. The office staff was also very efficient in scheduling my initial appointment and in sending me the subsequent paperwork. This company's professionalism has made the termite treatment process easier and efficient, and I will not hesitate to use them again and refer them to my family and friends. read more

I called Fortress to do an inspection of my home. We'd had our home tented for dry wood termites about 5 years ago, and treated for subterranean termites shortly after. We scheduled the inspection the week after my call, and Randy showed up right on time. He was very friendly, and completed a thorough inspection. He crawled all around the crawlspace of our home. He didn't find any evidence of current dry wood or subterranean termite activity. He pointed out a couple of floor joists that had some termite damage, and because of his background in carpentry - recommended we have someone install sister boards to the joists to strengthen them. I was shocked that they didn't charge me for such a thorough inspection, and I appreciated Randy's friendliness, honesty, and attention to detail. I'll definitely be using Fortress for any termite issues I have in the future! read more

Randy was amazing and during inspection, discovered a leak in the discharge pipe for our washing machine. We would never have known. Last time, he discovered cracks in our foundation which we had repaired. Love Randy and this company. read more

Randy came out to give thorough inspection of our property. He represents the company well with patience, knowledge, and experience in the industry. We appreciate that he showed us the diagram of subterranean area and explained suggested treatment. Randy treated areas per our agreement. He cleaned up the above ground areas so well, I could hardly tell that work had been done. Company offers 1 year warranty on their work. Glad we found Fortress via Yelp. Highly recommend. read more

I cannot recommend Fortress Termite Company enough! They communicate quickly and are incredibly responsive in meeting your needs. But Randy, who came out to assess and provide subsequent service, is beyond wonderful. He knows his stuff and his experience shows when looking at your property. He is thorough and completely professional. I feel completely certain that the work done will help me sleep at night without worrying about damage from pesky termites harming my home. read more

Tom, Randy, and Nicole are very good on communication. I set up the appointment with Tom over the phone with no issues, and he took the time to explain good to know facts about termites. On the day of inspection, Randy gave me a call 30 minutes in advance to make sure timing was good. He went through our property very thoroughly and took the time to explain all his findings and answered all our questions. I was really impressed with his diligent inspection and patience in explaining what the problems were and his plan on getting rid of the subterranean and drywood termites. We went with Randy's recommendation of spot treatment for subterranean termites and fumigation to get rid of all the drywood termites. Fortress Termite sent me the termite report the day after inspection, and treatment began two days after. Everything went smoothly but it's only been a few months. Given Fortress Termite's strong and friendly communication throughout the process, we feel much more confident that if termites do show up within the next year or two, that they will honor their warranty. If you're looking for reliable, friendly service where the termite team stays in communication with you during the process, then Fortress Termite is the company to go with. Price is reasonable. The fumigation and spot treatment costs were around the same as two other termite quotes we received. We chose Fortress Termite because after speaking with Tom, Randy, and Nicole, we just get the sense that they are honest people with strong work ethics. If you don't believe me, go ahead and give them a call to speak with them. I'm sure you'll feel welcome and get the same feeling that they'll take care of your termite needs. read more

Loved that they sent the inspector (Randy) out the next day as requested. Randy is very professional and thoroughly inspect on our house termite issues. He addresses all the questions that I had. The whole process from A-Z was easy and Randy explained details. I didn't shop for other places after first read on yelp about and this company and gave it a shot and signed contract with them :) . I glad I did. Thank you Thomas, Randy and Nicole I would def refer you to my families. Baldwin Park home owner T. read more

I haven't written a review in years, but I feel compelled to for Fortress. These guys are great. I called in after seeing what my wife thought could be termites. We are in the middle of doing some major work on the house, so if we were going to have termites this might be the best time since some of the walls are already opened up. Better to fix before we complete the work. I spoke to Tom over the phone, and he set up the appointment for Randy to come out. Randy came out and did a super thorough inspection, and was very kind throughout the entire process. Luckily for me he found no signs of termites anywhere. Randy was very knowledgeable and answered my questions during the visit and I'm grateful to him for doing a thorough check. The next time I need anything termite related, these guys will be my one and only call. read more

This was my first experience with tenting for termites. Randy was our supervisor and he was amazing. He explained everything so that we were comfortable with the process. He understood the difficulties for the homeowner and was so very helpful. I would highly recommend this company and especially Randy. read more

Sandy R Randy from Fortress Termite is extremely knowledgable about the little pest that prey upon us. He is professional and personable. He works with you to determine the best course of action to eradicate the termites. he gives you the options and makes you feel comfortable throughout the process. I never felt any pressure. I will surely call Randy in the future if i need his services. You wont be disappointed read more

I'm so glad I found this company. If you're reading this, just go ahead and give them a call. I had a really bad termite situation, and being in a townhome, tented fumigation wasn't an option. I spoke to 5 different termite companies and got multiple inspections, but I went with fortress termite because they were the most thorough and reasonably priced (not the cheapest but definitely competitive and worth it for the quality of work). When you have termites and you have to do chemical spot treatment, you want to find a trustworthy and knowledgeable exterminator. Randy was who helped me, and I will recommend him to anyone I know with termite issues. I had a really horrible case of dry wood termites, and evidence of subterranean termites in my garage. He took the time to show me how he spotted the termites, and was transparent about the treatment process. He didn't push me to purchase any additional add-ons and made sure I knew about the warranty for the treatment. He is efficient, hardworking, responsive, and a master in this field. I also spoke to Tom on the phone and they are all really great people to work with. Saving their numbers forever!! read more

Easy, Seamless, Convenient. These are the 3 words that come to mind after my interactions with Fortress Termite Company. Fumigation is a pretty big and scary F-word, that I have never gone through before. Randy, Tom & Nicole made that process so much more manageable and seamless! Randy came out and did an initial inspection, which took about 20-30 minutes. He explained his findings and gave us his recommendations. His company emailed me a PDF version of the report so we had a copy within the day. Without knowing what to expect for a fumigation, I was relieved that Randy, Tom & Nicole all provided documents on what to expect and how to prepare for a fumigation. Randy also dropped off the special bags for the fumigation weeks before so we could prepare early. We actually needed some extra bags, and he dropped those off at our house as well! Such great customer service! The morning of our fumigation, the team arrived promptly and we were on our way to our place of stay. And just like that, in 2.5 days, we were back in our home putting things back in order. I get it, trusting someone to be in your home is a BIG DEAL. I'm so glad and thankful we went with Fortress Termite Company because it made our first experience so positive. I can't say that we look forward to the next time we need a fumigation, but I'm confident we'll be putting a call into Fortress Termite when we do! read more

For several years, we let our termite problem grow and grow, but I wanted to finally get this cleared. I searched through Yelp and contacted Fortress Termite and they gladly scheduled an inspection date for me. I will admit that they did have some miscommunication with providing all of the details to Randy - where my home address was. I overslept too, which didn't help matters. Randy called me the morning of for my address but my phone was on airplane mode. When I woke up, I had to give Randy a call for oversleeping, and felt terrible about that. He was already on his way home, but he turned back and came out to inspect my house. I'd give them an 110%! That's just excellent customer service. During the inspection, Randy thoroughly went around the perimeter of our house and in the kitchen to list the problem areas. We do have a leak in our roof, so he didn't recommend tenting the house to irradiate the dry wood termites until we got that fixed. After we lift the roof to replace it, we will probably find other wood damage and can fix those problems at the same time, saving us money in the long run. He even recommended us a roof repairer! Because of the leak in our roof in a different part of our house, we also have subterranean termites, which live in the ground and travel up to the roof through mud tunnels to eat away at the wet wood. Randy is super knowledgeable and has been doing this business for several decades. He made learning about the different kinds of termites very interesting! He gave us an honest quote which was around the amount we were expecting. He's a very trustworthy guy, so we went with him to do the job. I'd definitely recommend this company!! Their response time is prompt, service is beyond what we expected, Randy arrives several minutes early, and they provide a certificate of inspection and warranty, if the termites were to come back - which they won't because they do a phenomenal job! read more

My experience with Fortress Termites was super comfortable, they always answered any questions, I thought fumigating my apartments was going to be a headache, but Randy and Tom made it super smooth. I definitely recommend their services for being so professional. read more

Fortress Termite Company - Home Inspectors Near Me - Arcadia, California

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They did excellent work for us without a single problem. Randy was particularly helpful throughout the process. His explanations were professional and thorough. The tenting of our house went without damage and we were back in the house two days later. They contacted the gas company to have the gas turned off, and we contacted them to arrange a time for their guy to come out and turn it back on. That's important to note. There was no problem with that. The house was left in good shape. A few plants outside right along the edge of the house did die from the gas, but we needed to do some gardening anyway, and we weren't surprised as we'd been told this might happen. We were feeling happy with the whole process. As for the cost, it was well within the range of other estimates we'd received and a good deal lower than one of them. Be sure to get a few estimates, of course. read more

Oh man, have you ever dreaded something so much, well I had that feeling when looking for a termite company once we saw termites near our home. We called a few companies and got 4 quotes with Fortress being the least expensive. Of course the price was not too our deciding factor, but its more the workmanship, recommendations, follow-ups, and not trying to sell something that wasn't needed. With that said, we went with Fortress due to their raving review and I can vouch for it now as well. The entire staff at Fortress Termite Company are great, they are very responsive, provide clear details, and follows up with any inquiries in a timely manner. We scheduled an appointment and Randy our inspector came out within the next couple of days. I will say this, Randy is one of the best person you can meet, he was not trying to upsell anything, provided good recommendation, a totally different demeanor compared to the other inspectors that came to quote us (trying to upsell fumigation, then local treatment, and wood replacement). Randy knew that I wanted to replace some wood piece myself and he suggested that I purchase the wood and leave it in the garage so when the fumigation happens, that wood would be protected. I told him we will go with their company however it would be in a few months. Which I'm sure he heard many times. To us, Randy was the driving force for our decision and 4 months later, we scheduled an appointment and got everything rolling. Even after 4 months, when I scheduled an appointment, Randy remember our conversation which was great, gave us a sense that we're not just a number to them. Randy stayed in constant contact during the process, dropping off the bags, letting us know which items that we should bag, informing us that the fridge and freezer also had to be bagged. When we ran low on the bags, Randy came by and brought us some more without hesitation and we used every bag he gave us. Once we were set, their fumigation team they used was great, they were quick, very delicate when climbing the roof and to my surprised did not break any tiles. The process started on Thursday and Saturday am we were back in our house. I highly recommend this company to anyone looking for fumigation, I have referred them to all my neighbors and friends. Its always better to support a local company instead of those big franchise where we are just a number to them. Great job Fortress! I will see you in 8 years :) read more

Got a new house (yay!). House came with termites (boo!). Initial termite inspector during escrow we used did a pretty good job but their price was very high for fumigation. Looked around on Yelp, found Fortress who are close to the new house, and arranged to get a second inspection with Randy. Randy did an even better job than the initial inspection we had done, although to be fair to the first guy he did find the evidence of termites in a pretty obscure part of the house. But Randy went above and beyond looking around and coming up with a fumigation plan, and at a substantial cost savings to boot! The actual job was just finished and the fuming company seems to have managed to do little to no damage to the tile roof and gutter system, which is an extra bonus! Great warranty on their work, very responsive, thorough and fair prices. What else do you need? read more

I am glad I chose Fortress to perform the inspection and the follow up treatment operations. Randy was very professional and patient to check everywhere, as well as answering questions, which helped me to make the decision of using their service. I definitely will recommend Randy and Fortress to anyone who needs the service (of course hoping you never need to deal with termite problems ever). read more

They are very friendly, professional, and easy to work with. I had two companies out for quotes and chose this one because they were so pleasant and thorough. Randy was on time for each visit and even gave my dog a treat when he came. They prepared me well for fumigation and made a very stressful situation as smooth as possible. They are easy to reach if you have any questions and the quote they gave me was the same as the other quote I got but they did a more thorough inspection and identified some things the others didn't. Can't say enough great things about this company! Will definitely be keeping them on for future inspections read more

Fortress responded promptly. Randy came and did a thorough assessment . The estimate was reasonable. The work was completed in a timely manor. It's been a little over a month and so far so good. No termite sightings ! Fingers crossed. read more

We had our house tented for termites in January 2021. Randy came out to do the inspection. Once we decided to go ahead with the tenting, Randy came back out to do a walk through with us to let us know what we needed to do to prepare. He was extremely thorough and knowledgeable and answered our many questions. I had several conversations over the phone with Tom, who also provided me with so much information on termites and the tenting process. The team who put up and took down the tent were so well organized and efficient. They looked like a well oiled machine. My only recommendation is to move potted plants far away from the house. A few of ours have died. Fortress was a great company to work with. read more

Had a termite issue in the house and wanted an inspection. Found Fortress on Yelp with their stellar ratings and arranged for an inspection. Randy came out and did a thorough inspection of my house and recommended that I tent the house instead of localized treatment which I was not surprised at all due to the termite signs I'd seen in different areas of the house. Randy gave me a price that I thought was very reasonable and the fact that I liked his professionalism, I didn't even bother to get a second quote from another company. From Randy to the fumigation company that tented and gassed my house, everyone that I dealt during this process was knowledgeable, punctual and helpful. I would recommend Fortress to anyone who has a termite problem in their house with no hesitation. Five stars well deserved. read more

I am impressed with Fortress as they have reached out to try to make things easier with this whole re-fumigation process. They recognized the inconvenience of having to move things out once again and took responsibility for the situation. read more

Each time I've used Fortress Termite Co., Tom, Randy and Nicole have been a pleasure to work with. Randy, the inspector, is thorough, honest and always willing to help educate the customer (he let me join him for both the attic and crawlspace inspections). On two separate occasions, I tried to tip Randy for his excellent service (or at least to cover gas/lunch) which he turned down. read more

Randy and Tom were great to work with for tenting our house and treating for subterranean termites and dry rot. Randy did the most thorough inspection of the three companies that came out and was able to schedule us the quickest. They took care of everything that needed to happen and the whole experience was stress free. Appreciate you guys! read more

Tom and Randy from Fortress Termite Company were great. Tom set up a free inspection and Randy was our inspector. Randy arrived on time and spent about 2 hours reviewing our entire house and yard to check for termites and any damages. Randy was very knowledgeable and pleasant. We have decided to go with Fortress due to their great customer service and detailed inspection. Tom is great at responding to questions and concerns in a timely manner. Randy was on time the day of the work and he was just as detailed in his work when it came to doing the spray treatment of the Subterranean termites and fix the cracks of the foundation underneath the house. We're so glad that we were able to find this company. Thanks. read more

C'mon guys, let's be real, you're not going to find a better termite service than this. I'm the kind of guy who really shops around. When I bought my property last year, for every service I needed, I got at least 4-6 quotes. I had 5 different companies (all with 4* or above on Yelp) come out and inspect the pest issue, and Fortress was the best by far. They were the most thorough in their inspection, the most articulate in explaining what services we needed, and the second cheapest for price - I would sum that up as the BEST VALUE. We ended up needing to have the entire property tented and fumigated. They made the process as easy and convenient as possible. I highly recommend Fortress! read more

Professional and honest service as implied in their logo. Fortress sent Randy to my house and found a lot more issues than the previous company. The fumigation was necessary but we weren't pressured to do it. Randy is very experienced and informative on subterranean and dry wood termites. The fumigation process was precise and all questions I asked were promptly answered by Fortress. 10/05/15: The tarp covering the sunscreen filled with water and the weight destroyed the sunscreen. Fortress will send guys over to check out the damage. 10/12/15: Fortress followed up on the status and will send out guys today. Things like this don't usually happen but Fortress quickly responded to the situation. 10/13/15: Sunscreen was repaired. Thanks to Fortress and Mega Fume for the follow up. read more

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I mean, no one wants to have to call in a termite company. But, I promise you that Fortress will make the process as painless as it can be. From my first interaction with the company and throughout the experience, they provided excellent customer service. Really good and timely communication, clear instructions, very quick responses to questions and a smooth process overall. Randy came and completed the inspection and the work under our house. I really enjoyed working with Randy who was clear, helpful, friendly, and very straight-forward in explaining our options. Tom, the owner, was great at updating us at every step of the process. They have definitely found a customer for life. Highly recommend! read more

My sister referred me to Fortress Termite Co. and we couldn't have been happier with their service. Randy was extremely professional and thorough with his inspection. He provided so much useful information about the process and what he was looking for. He was also just a pleasure to chat with! Miraculously, our report came back clean, so we didn't need to go beyond the inspection, but I would use Fortress Termite Co. again in a heartbeat and refer them wholeheartedly. read more

I originally called Fortress Termite in 2016 upon the recommendation of a friend. They did an inspection and completed some minor work in a timely and thorough fashion. So when it came time have my house re-inspected this year, I did not hesitate to use them again. Tom followed up my email request the following day with a call to set up an appointment and Randy came out the next week to do the inspection. He spent an hour going over my property with fine-toothed comb. This time, my house and detached garage got a clean bill of health. Randy has been in the business for a long time and made suggestions on how to keep termites and rodents away, which went well beyond the scope of a routine inspection. I have nothing but praise for the fortress team of Tom (operator), Randy (inspector), and Nicole (manager) and could not ask for more in terms of integrity and professionalism, either from the first time I used their services back in 2016 or this time. Additional kudos to Randy for remembering me, my neighbors, and my neighborhood, from his last visit in 2016. read more