From casual to gorgeous. Various types but no so many compared with big chains…read more The staffs are really friendly and don't bother following customers, which I really like. They have Furniture for Less No.2 close there. I did not check it out though.

the place is not good at all first of all the workers are not it they have a lot of attitude they…read moreare rude and having an attitude for no complete reasons.

I'm not too happy with this place. After coming in yesterday and buying a new mattress the salesman…read moresaid his truck would be coming in yesterday or today and he'd call us when our mattress came in. I called at noon because I hadn't heard anything and he told me his truck was "delayed" and our mattress wouldn't be in until monday which isnt acceptable as my husband wouldn't be here to pick it up. I got put on hold and he miraculously found the mattress we had ordered. Which I found to be a little shady, I think in the future when we need another mattress we will be avoiding this place.

Super frustrating experience recently…read more I'll start with the good: we like our dining-room table, chairs and bench. The meh: the couches aren't that comfortable. The bad: customer service, as many have pointed out. We bought a couch, loveseat and dining room set. We also purchased the protection policy in case there was any damage to the items for five years. The table was delivered with a major scratch down the center, and when I tried to call they never answered the phone, ever. I now think this is their ploy to get you to come into the store physically. Then we moved to Germany for three years and obviously we couldn't do anything about it so sort of just let it go. Then we moved back to the States, but this time to New Hampshire. There is no value city furniture within 6 hours of us. Shortly after we moved back I got two phone calls and two emails telling me that I didn't ever use our protection plan so I had $360 to spend as a redeemable voucher. I said ok and told them I didn't live close to a store and they said no problem; you can shop online. I waited a while and couldn't find anything I really wanted. Not much was within the $360 price range anyway and I wasn't going to spend $400 to "save" $360. Eventually I did find two mirrors we could use and would only be out of pocket by $30. So I tried to use the voucher and it turned out to be very difficult to use. I explained to at least six employees what had happened. Oddly, even though they had called and emailed me so clearly had my information on hand, whenever they tried to look it up via that information, it never worked. I would tell them I had a voucher number but that; too; doesn't work to look it up. I spent many hours online; and on the phone trying to get it to work. They ultimately did say I could ship it to my son who is within their shipping radius in Philadelphia. So I went to pay the difference of $30 and when it was all said and done she said "congrats, you can pick up your items in store on February 9th."! I was told it could be shipped but at that point it seemed like an irreversible task. She obviously missed the part where I said I was in New Hampshire and don't have a store near me. Now I have to find a friend to go get these mirrors for me and hold them for me. Obviously they just want people coming into the store, this whole free voucher seemed more like a gimmick in the end and I have little faith given how this has all gone down so far that when said friend does go, that she will walk out of the door with the items purchased. There just always seems to be a glitch somehow. I'll reserve judgment until she does go pick them up successfully but color me unimpressed thus far.

In previous years, I would have rated 5 stars!…read more This comment references the VCF Falls Church. In May 2025, I ordered a complete bedroom set with nightstands, white glove delivery, and premier warranty. Everything was delivered except for the nightstands. I asked if I could have the floor displays but was told no. Deliver dates were pushed back until bankruptcy was announced. Called the manufacturer for items sold elsewhere. Discovered that furniture collection had been discontinued for years! VCF mislead me all this time! Furniture is paid in full and with bankruptcy, may not see a refund! While reading other reviews, many customers were also Mislead. No wonder the bankruptcy! No business ethics, no integrity, etc. Pay close attention to this owner(s) DBA name because they may reopen under another once bankruptcy is resolved and so the same thing again!

I highly recommend this business because I have purchased many high-quality items over the years…read morewithout complaint. However, this time I had the pleasure of meeting Ms. Cynthia Garshong. She is friendly, courteous, very knowledgeable about the products, and answered all my questions. Larry Brown

I love Havertys furniture as it is well made and beautiful. The salespeople don't pressure and are…read morekind.

I am looking for a new sofa and walked into Ashley store expecting that someone would latch on like…read morewhen you go to buy a car but that was not my experience. Everton greeted me after I had a chance to walk through and gaze around the store and I told him what I was looking for. He listened to my explanation and took me to the area of sofas that were exactly what I wanted. He gave me space to walk around, sit on the pieces take photos but was within my view so if I looked over, he came and answered my questions. He explained and showed me how the cushions were made to be firm because that's what I wanted. The manager of the store also introduced himself and was available for questions. It was a very pleasant perusal and although I didn't purchase that date, I will be back to purchase my new sofa! I recommend this store to anyone looking for furniture at reasonable prices and very professional and pleasant assistance! The store is full of all sorts of furniture and home decor!

Ashley doesn't stand behind their products…read more I bought a leather recliner and couch in December 2025. Last week, I noticed a small spot on the chair cushion that was starting to peel. Genuine leather doesn't peel, but the polyurethane coloring does peel. Luckily, I purchased the 5 year warranty which, I learned, doesn't cover this issue. Burn it with a cigarette or stab it with a knife and they will come fix it. Something that is defective? Your problem. Ashley offers a 1 year warranty on all furniture. Surely they would make this right since this is an Ashley brand. I called and spoke to a customer support specialist who informed me that Ashley does not cover this type of damage because it's been in my house since December. Ashley will not honor their 1 year warranty on a piece of furniture that has been in my house for under 9 months. Be aware that Ashley uses cheap material and that their warranty (both in-store and extended) is useless. They sell some nice furniture but, if anything goes wrong with it, you are on your own. Definitely don't waste your money on the extended warranty.

When we first started trying to furnish our house from scratch after living in an RV for 15 years,…read morewe were quite unhappy to discover that most furniture is sent to you in a BOX and you have to assemble it! DIY furniture is definitely not what we had in mind. So, I started looking for companies that would deliver and assemble and was so fortunate to find Z&R Furniture. We bought several pieces of a bedroom set from this company, and they were delivered and set up today. This is an absolutely stellar company! I was having trouble ordering online, and they messaged me and said to just call! So I did. They were very nice, and completed my order over the phone, with no issues at all. Excellent communication throughout the entire process, even when I emailed them worried that I might have inadvertantly ordered the wrong color. They emailed me back immediately assuring me that I ordered the one I wanted. They let me know when they expected the shipment, and also when they received the shipment, and that they would be out the next day to deliver and set it all up. They called in the morning to let me know they were on the way, arrived in the time frame that they told me they would, and were so very kind and professional. I would go out of my way to do business with this company again, instead of ordering elsewhere. Professional, kind, courteous, and genuine with superior customer service.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.