Very nice hotel with newer furnished rooms. Beds are comfy, desk area is very nice for the…read morebusiness travelers and always a benefit when there is a refrigerator. There's a sitting area as well so makes the room pretty spacious. For the bathroom, different layout than most Courtyards where the sink area is outside the bathroom it works although the counter space was quite limited. A big plus especially for this area is free parking and definitely lots of it. It's located more in Richmond than Berkeley but I liked that it was located near the freeway but not that close where you could hear the traffic. Unfortunately there weren't stores or restaurants with walking distance but they do have a bistro that serves breakfast and dinner and also a bar. Staff is very friendly and helpful.

First time staying here, and unfortunately it will be our last. The area feels unsafe and rundown,…read moreand the staff were very rude and unfriendly throughout our stay. Definitely not worth the price.

Guest from foreign country, beware of this hotel. They will not refund your deposit unless you…read moreescalate it to their corporate office. My friend checked in here, charge he r card deposit and it took them more than a month to refund the deposit and we have to contact corporate office before they refund. No manager on site. They will provide you with a phone number of the manager but they will not answer no matter what. This is the worst hotel you want to stay because of their arrogant manager and front desk.

Holiday Inn San Pablo i, today is my worst experience, our family always stays there whenever we…read morevisit our other daughter who lives nearby the Inn. I encounter this Maria person, she's in charge of the food express, the first time we mer her and succeeding times, we're all nice to her, because i believe they needed motivation on this kind of work, ,first time we ask her if she can cook the bacon crispy , cuz its undercook, she agreed, then next day it is undercook, ask her the next day to make it more crispy for me, she told me the management told her that is what it iis, but when we go to other locations, its crispy, when we check in yesterday , she's there again, the bacon is undercook, when she go on gacation her replacement lady makes it right. I complain to the front desk, it may seem petty but it is my opinion

I love this historic place in Pt. Richmond. I've stayed here multiple times and I've always been…read morevery pleased with their charming rooms. I will go as far as to say I won't stay anywhere else in all of Richmond. This place is so close to all the cute shops and yummy restaurants that Pt Richmond has to offer and the price is very reasonable. It's actually two separate buildings. One is the historic hotel plus restaurant, and there's a smaller annex just a few steps away on another street. I've always stayed in the annex, but someday I'll book the main hotel. If you're ever in this area, don't hesitate to stay here. You'll be glad you did. I think it's wonderful.

The Hotel Mac (built in 1911) is a historic hotel and restaurant located in Point Richmond. The…read moremain hotel is listed on the National Register of Historic Buildings. The hotel originally closed due to a fire in 1971, but it reopened in 1978. The hotel came under new ownership in 2013 and had a brief shutdown during the COVID-19 pandemic. The restaurant space was leased out in 2023 and reopened as Biancoverde at Hotel Mac. [Check in]: Our party had one of the most interesting hotel check-in experiences. I originally booked through the Capital One Travel portal. Unlike other standard hotels, this hotel has no front desk. Guests planning to arrive outside of normal check-in hours are supposed to receive an email within 24 hours before arrival with check-in instructions and an access code. The hotel does not allow check-in after 12 AM and the room is ready at 3 PM. Our party arrived at the Hotel Mac at 8:45 PM only to realize that the front entrance (Washington Ave) is for the restaurant (Biancoverde) while the side entrance (Cottage Ave) is for hotel lodging. I pushed the "Ring for Manager" button but received no immediate response. After waiting for two minutes, a lady got out of her parked car on the street and said that she had been out and heard the doorbell ring. [Issues with check in]: Apparently the manager said she was unable to send me instructions by phone or email because I booked through Capital One Travel and the platform didn't show my actual email and phone number. Once I gave the manager my phone number, I received the full instructions. It was not until this moment that I realized our party was going to stay in the Hotel Mac Annex rather than the actual Hotel Mac. Our party had no trouble getting into the Hotel Mac Annex as the entire check-in process was contactless. The building's front door code, room code, location of the annex, location and entry codes for the designated parking lot, and Wi-Fi password were provided by text. [Parking]: The parking lot right next to the Hotel Mac restaurant is for restaurant customers only. The actual hotel parking lot is a gated lot just steps away (21 Washington Ave) with a gate entry code and a separate pedestrian gate code. [Price]: Approximately $185 per night for a queen bed at the Hotel Mac Annex (36 Railroad Ave). [Experience]: I was able to hear railroad sounds, so I recommend not leaving the window open. Our party could not hear much outside noise once the windows were closed and the hotel also provided disposable earplugs next to the bed. The old-school central AC controls was functional and the room was nice & cool at 70°F. The shower water pressure was good and the water was hot. It would have been nice if one of the bottles had been labeled as body wash or conditioner. Hang the "Do Not Disturb" sign on the door to skip housekeeping service. The text message included a number to text for any issues. No microwave, but there was a K-Cup machine. The hair dryer and mini-fridge were in the drawers and the room also had a small TV. The text message also included a website about what to do while visiting Point Richmond ( https://www.pointrichmond.com/ ) and Rosie the Riveter WWII Home Front National Historical Park was at the top of the list of recommended places to visit. [Check-out]: Check-out is at 11 AM. I went back to the Hotel Mac and pushed the "Ring for Manager" button for check-out. The manager popped her head out of a window above and said that I did not have to do anything for check-out and can just simply leave. [Conclusion]: The one word to describe this hotel is charming. This hotel pays attention to small details from the towels, toilet paper (yes you heard that correctly), mirrors, vase, bookshelf, bathrobes, etc. There was a slight noise issue from the railroad, but once the window was closed it became a non-issue. The room was a bit small, but it had all the essential items. Overall, it was a pleasantly positive and memorable stay.

Not what I was expecting. I didn't read the reviews prior to booking as my husband booked and I…read moretrusted his judgments. This is your average cheap and old motel. It showed its age. Approximately $75 a night plus taxes. You can't beat the price. Check in is at 3pm. We checked in around 4. It was pouring out. They don't have a covered area where you can leave your car at the curb and run in and check in while not getting wet. We parked at the closes spot to the front door and made a mad dash for the door. Our shoes were soaked by the time we got back to the car. Check in was smooth. We reserved via their online site. Our first room was 245 at the top of the stairwell. It was a nice room. I question the cleanliness of the floors. I wore slippers so I don't know if it was clean or not. The floor is lament so it was pretty clean I believe. The room appeared to be clean, but not inviting. The bed was nicely made. It had a blanket on the bed between two sheets so you felt it was clean and you didn't have to remove a uncleared duvet. There was body wash, shampoo and conditioner hanging in the shower/bath tub. They had a plug to fill the tub. They give you 2 bath towel, hand towels, and wash cloths. There is both a microwave and fridge in the rooms. It has a wall unit for a heater and ac. It didn't have a thermostat just high and low heat and AC. It was fall so we used the heat. It worked great and we kept toasty warm. We turned it off at night because it was so loud. We probably should have kept it on to drown out the noise of the guests coming up and down the stairwell. It was so noisy that we barely slept. They do give you ear plugs. The freeway noise is a constant hum so that didn't bother us. The next night we moved to room 255 and they had no issues switching rooms for us. No arguments just here's a new room and please return the key before 9 when housekeeping shows up. It was a much better fit for us. It was still on the 2nd floor, same side, facing the freeway, but not at the top of the stairwell. We only heard one groups around 2am walking by. They must have been at the end room next to us. We didn't hear any noise from the rooms on either side of us. We got a much better nights sleep the 2nd night. The 2nd room 255 had a wall heater unit that had a thermostat with it. The heater worked well. We kept toasty warm. We also turned it off at night due to the noise and the room retained the heat. The shower in both rooms was hot and good water pressure. The tv had a good variety of shows, the only issue with the tv is there was no guide and when you flipped the channels it doesn't say what channel you are on. It took some flipping to find what we were looking for. The breakfast was better then expected. They have a hot breakfast with chafing dishes of potatoes and eggs the first day and the second day it had eggs and sausages. Both were really good. They also had 2 waffle machines equipped with the butter spray so it doesn't stick and syrup. There was fresh bananas, but they looked pretty sad. No apples or oranges. They had cranberry juice and some mango juice drink. They also had cold cereal, toast, English muffins, oatmeal, coffee. No tea. They had plain yogurt and a lot of it. Overall I'd give the breakfast a 5/5. Overall it was a good experience. I was quite skeptical when we checked in and I saw it only had 1.5 stars. The room looked a bit sketchy, but turned out to be ok. I'm glad I had my slippers with me. The heater worked like a dream and it was a nice change from home where we are so busy conserving electrify it's a bit chilly in our house.

They deserve a ZERO, even worse, after contacting Best Western CS about a horrific stay involving…read moreunbelievably rude employees and unacceptable levels of cleanliness along with minimum tolerance for what is acceptable in health and safety at a hotel. I would sleep in my car or couch surf long before I would ever consider staying here again. I'm also planning to avoid Best Westerns in the future.

Clean, efficient, helpful, friendly, comfortable come to mind about my stay in December 2025…read more Cleaning staffer went out of her way to be helpful. Couldn't hear people in the hallway much at all, and not at all for neighboring rooms. Give it a try!

Pleasant stay. Clean and quiet room with friendly front desk staff. It seems right on the border of…read morea sketchier neighborhood. But also very close to really quiet Berkeley residential area.

The front door is locked when you arrive. They buzz you in. When you walk towards the elevator -…read morethe first floor started to smell bad. I checked into my room on the third floor and immediately noticed the smell of cannabis smoke. The room literally smelled like an ashtray. Floors are not as clean either, there were small dead bugs in the corner near my bed. I went downstairs to talk to the front desk but they couldn't give me a new room because they were all booked. Yes this hotel is on the cheaper side - but you are risking comfort.

Convenient location a couple blocks from BART station. Room was large and clean with updated…read moreflooring and paint. Daily housekeeping was nice; however, First Day: they took my personal wash cloth I brought from home and left no bar of soap. Second Day: they left us NO bath towels! I called the front desk to have them bring towels. Woman working the desk refused to bring them up. I had to be further inconvenienced and go down to the front desk to get them, where the employee had a nasty attitude. Not the experience I was looking for after a long, tiring day of walking all over SF . Don't expect much in terms of service or amenities. You get what you pay for!

I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

DO NOT STAY HERE IF YOU FEAR FOR YOUR SAFETY. It is horrible like a CRACK HOUSE everything is…read morebroken down and so filthy & old. It stinks like feces & urine EVERY WHERE. Upon entering the room, I was immediately met with an unpleasant smell, and I began to experience an allergic reaction. We proceeded to the front desk to request a refund from the receptionist, Cecilia. She informed us that they would inspect the room to determine if it had been occupied. We insisted that she come to assess the room immediately to ensure transparency regarding our refund request. Cecilia did not come to inspect the room and mentioned that they would check it later. I requested to speak with the manager, but none was available at that time. We agreed to call the manager. When I called, I spoke with the manager, Durga Dhakal, to inquire about the status of my refund. He did not request any information and simply stated that a refund could not be issued because the bathroom appeared to be used. I clarified that I had not touched anything in that unclean bathroom. He claimed to have taken photos of the restroom. I asked him to email me those photos to prove that the restroom had been used. He hesitated and eventually admitted that he did not have any photos. Avoid this place; you risk being robbed. The staff is horrible, customer service is terrible, and there are FLEAS,ROACHES & MICE everywhere.

Okay but be aware. My first attempt I was given a room extremely far away; it was dirty to the…read moretouch, my deadbolt didn't work, and the lock to the balcony door was completely falling apart (and didn't lock). I left immediately bc I wasn't safe. My second stay I'm in building 2, and the room is clean and my doors lock. It wants to be bougie real bad--and it's not--but it's solid. It is 5 buildings that all connect, kind of, with a center courtyard. Don't get lost! Guest laundry, decent enough gym (though cardio and weights are separate), pool, and hot tub. Hilton, you gotta start telling us in the app when there's a hot tub! Front desk staff all very nice. There were 0 available rooms until nearly 3 pm. It's in desperate need of at least a mini renovation (new paint, eCheck your locks, know there are some rough rooms and be ready to switch, but I'm glad I gave it a second chance because it's fine.

Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

This is the worse motel in this whole Bay Area! Filthy, floors baseboards, bathrooms. No freezer…read morein fridges. Repeat use of sheets and blankets, filthy chairs, cracks in walls and windows they don't mop the floors my socks were so dirty when I walked on them. Stayed several days here and they put me in the nastiest one here changing once. Don't come here you would be terribly disappointed!!!' Not to mention the cleaning staff are rude when ask for clean towels and toilet paper. Disgrace! If I could I'd give a 0 for sure

For this price this place is perfect No smell, clean and…read morequiet. Check pictures I uploaded pictures for better understanding

What's not to love about this Marriott brand hotel? It's located in a safe part of Berkeley next…read moreto U Cal and short walking distance to fabulous restaurants, cafes, ice cream shops, banks, and museums. The hotel looks brand new inside, super clean, super friendly staff and valet, and free Hersheys chocolate and water bottles when you check in. Our corner hotel room / suite was pretty spacious with kitchenette, 2 TV's, bathroom sink separated from the toilet and shower, comfortable double beds for our party of 3, and 3 windows giving us sight lines of U Cal football field and the Oakland Bay bridge and SF skyline. My wife just loved this place and we would love to come back.

I love this hotel I'm Marriott platinum. Georgina was magnificent as always she is one of my…read morefavorites to see when I visit extremely helpful! Shawncy was a new face but kept me laughing and entertained and answered my every call!! Daniella gave great good recommendations! Each of these woman were outstanding employees like this make Marriott great!!! This is by far the top Marriotts in the Bay Area And these women are the reason why! It's clean beautiful and the fireplace is everything! They also have a roof top bar!!! This is why I love Marriott definitely recommend staying here!!!!!love it here !!!