Be careful. I ordered a pair of gloves for $ 150 several…read moreweeks ago. Their site said ships within 1-3 business days. As of today(three weeks later) , I have not even received an order confirmation but the money is gone. I emailed the seller asking for a status update; also dead silence. I think this is a scam. You place an order, pay and then nothing. Stay away from Hides.

Your company has the worst customer service. You are unreachable! What a waste of time and money…read more Got the wrong item. Can't reach anyone by email or phone. Don't live anywhere near the physical stores.

Always have a good experience when I come to this location. I find their selection is always more…read morerobust than other typical mall locations and generally have fair pricing. I also like that they have new clothes and accessories which is not always the case with outlet locations. I typically stick with the standard Roots gear (salt and pepper hoodies, joggers, etc) so it's nice they have them in stock too. Service has always been prompt and friendly when I've visited.

I like the clothing and sometimes they have a decent sale…read more This store had a good selection but sizing varies widely so I recommend try everything on. The prices are high for what you get but still, good quality. Petite girls be careful. You'll struggle getting clothing down from the top racks. I was on my tip toes looking for sizes.

Both the customer service and skill level are excellent!…read more They can also repair and fix purses and they went that extra mile for me improving the original design while keeping ALL of my requirements in mind! George is truly a maker of shoes - come and look at some of his beautiful work. Any truly well dressed man will surely have shoes designed and handmade by George!

From the owner: At George’s Shoe Repair & Leather Boutique, we believe every stitch tells a story. Founded by…read moreGeorge, our master cobbler, and supported by our family, we’ve been serving Niagara Falls for years. What started as a small repair bench has grown into a community hub where shoes are restored, leather is loved, and stories are preserved. In a world of fast fashion and throwaway culture, we believe in repairing, not replacing.We’re proud to be family-owned and family-run. Every community needs its cobbler, the place you go when your soles wear thin or your leather needs care. For years, George’s Shoe Repair has been that place for Niagara Region. Family-run, trusted, and dedicated to keeping your essentials in service, we’re here when you need us most. Together, we keep our community walking strong, one sole at a time.

Worst service ever! Nice bunch the first day as I dropped hundreds on clothing made in China! Also…read morebought shoes that broke after a few steps. Returning g was not so easy and the gal kept saying she didn't know but didn't try either, for example, get off the phone with your friend and call someone who can help! I ended up so frustrated I walked out with no shoes! This is supposed to be the spot where tourists go! Wow! Horrible! You've been warned! Buyer beware!

This was my first trip to the Roots inside of the Fallsview Casino and I was actually really…read moreimpressed by the selection. The store itself is a pretty good size and they had a big display of the new "Nice" line in the front. The staff was friendly and this location even has one of the much desired clearance sections located in the back. I will definitely be returning to this location in the future, unlike the Outlet on Lundy's Lane this location offers the newest up to date releases which is usually what I'm looking for!

Came after boxing day to check if they had the leggings that I wanted as they were on sale but out…read moreof stock online. When I first walked in, it gave a very cozy and classy vibe. There were a lot of sales associates on the floor. One of them had came up and offered to look for the size/ style I needed. The fitting rooms are big some include a full size mirror inside which makes it more convenient instead of having to come out. I had to try the different sizes of leggings as the material had changed over the years and from the last time I purchased them which was 5+ years ago. The girl that looked after the change rooms gave suggestions as to which size I should go with. She was very helpful. I ended up purchasing a few leggings for $40 each which was on sale. Highly recommend leggings from aritizia as the material is really nice.

I was a little overwhelmed walking to the store. There were so many people going crazy with all the…read moreclues in the sales, it made me confuse. I did ask one of the ladies if the red tags were the final price, she said yes, but then I was kind of confused because there was a lot of clothes that were regular price all over the place as well. I really love their design and the quality of the clothes and the comfort help made me feel! The changing rooms are really big and size. They have enough hooks because I'm very OCD sorting out what I want what I don't want. The inside part of the changing room had plush seats that people were waiting for. All around it was a classy!