I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my…read morewatch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind.

Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much…read more Julie

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

I recently went in to add one last bracelet to my stack. I bought one online with gift cards for…read moreChristmas and had that welded Saturday. I also purchased a sapphire tennis bracelet to complete my stack. I'm actually very obsessed with how my stack looks. It really came out beautifully. Service was great. I had the same employee for it all and she was so kind and encouraging and engaging the whole time. I enjoyed working with her. My overall experience at loveweld in October, November and now February have been nothing short of amazing! Maybe I'll get an anklet bracelet next.

I didn't know permanent jewelry existed until my partner showed me this place. This place was…read moresmall, but cute, fitting in with the Georgetown local businesses. The staff was friendly and did not make us feel pressured in any way. The service felt more like an experience, rather than a business who wants to take your money. We scheduled an appointment and was greeted by the staff. She told us how everything worked and the options available for what kind of bracelets we wanted. I really like how they can size down and repair your permanent bracelet if it were ever to break, giving me a sigh of relief. For the included service that come with the purchase, it's worth it for me. However, the gold is charged at a premium, so I wouldn't come here just for regular jewelry.

We chose this location because I fell in love with a particular ring, and the customer service was…read moreso great we will probably purchase our wedding bands from here! It's totally fine if you know nothing about rings- the associates will walk you through the ENTIRE engagement ring process. They'll teach you about the importance of cut, carat, clarity, color and most of all COST. They also have lab grown diamonds which are a great economical and ethical choice if you're looking for a diamond you can feel good about.

Truly unbelievable--I STILL don't have my ring back! Checked in and was told it would take until…read moreAugust 7th, which means they had the ring for MONTHS. Sent a follow up email to the manager to see what was going on after, shocker, August 7th came and went without hearing anything. Why the customer had to be the one to initiate that conversation, I will never know. Finally called to follow up after zero response to my email, and was told it was at the showroom. We'll see if they actually have it back in good condition for me this time, since the last time they sent it back in pieces after being unable to make the repair. So, to recap: engaged November 2023, needed repairs and was without the ring for weeks in June/July 2024, ring broken this last time since February 2025, so OVER 6 MONTHS out of 21 without it, including not having it for my WEDDING in March of 2025. DO NOT PASS GO, DO NOT COLLECT $200, AVOID THIS COMPANY.

He was super nice and clearly stated how long it would take. His work is amazing and highly…read morerecommen this place.

I had a very bad experience. I took in a watch and needed a new wristband. My watch was switched…read moreon me. I came back to find what happened the next day and waited 45 minutes after their opening hours. I returned and was told that it was my fault. I had brought my original watch box to show that what they gave me was different than what I brought in. They insisted it was all my fault. I had gone there in the past but avoid this place now. Awful customer service.

I love David Yurman and I love this store!…read more I live in LA and when I visit DC 1-3 times per year, I usually swing by as I enjoy the space, the vibe and the employees - always friendly and helpful (shout out to Maurice!) I've made many purchases here, lost count... 5 stars

Love the brand! And, the folks at this location represent it well…read more Every piece of jewelry here is always unique, artfully crafted and stylish! Never one looking exactly the same. The customer service at this location is exceptional and meets above all expectations! I came here on Christmas Eve looking for a special gift and the experience was nothing but exceptional. I called in advance for an item I was looking for and spoke with Maurice. From the minute I spoke with him to actually visiting the store, Maurice was the best. He was welcoming and very knowledgeable. Also, what I like most was that although the store was very busy, he was patient, helpful and very attentive. He knows the DY collections and is top notch. Overall, a great experience and left very happy with my splurge. Although the gift was for someone else, I fought hard with my inner self to resist buying something for myself. That's the hard part when coming to indulge in a store like this. lol. From the greetings at the door, to the water and libation offerings, to the store manager (Steve) coming by to great me and engage conversation on a limited collection exclusive to the store as well....this was the ultimate buying experience. Kudos to both gentlemen and this location. Definitely will be back for a couple of other items I got my eye on. The prices are top dollar.... but you get what you pay for here..... and that's quality, timeless, crafted pieces of unique jewelry that not only makes a statement, but stands out on his own. I own a couple of DY pieces and can say it's worth the value and investment. **Yelp Elite Tip** -- Garage parking is available and DY offers parking validations. Be sure to take in this perk as to the parking is pricey here.

Abby is a wonderful salesperson. Love the products and the amazing service. Highly recommendedread more

This review is mostly for Leslie and JD. Both helped me immensely while I was in the store. Leslie…read morehelped me so much picking out belts and working through an exchange. JD was also immensely helpful. Both were patient and kind and it's just not something you see in stores often these days. I really appreciate it.

Today my fiancé and I decided to check out their watches. In honor of father's day I bought watches…read morefiancé and my cousin. They have a big 2 get 4 deal that we really liked. Also good options for insurance/warranties and trade in deals. I got approved for their credit card and can pay my purchase off that way. The staff were very helpful and friendly. They made sure our watches were sized properly and gave phenomenal recommendations and suggestions. We are satisfied with our purchases!