I can't say enough good things about Gardiners Road Animal Hospital. My family's beloved senior cat…read moredeclined very quickly to the point we thought she may be palliative. She was a brand-new patient and needed quick action. The wonderful team and Dr. Farooq accommodated her in a timely fashion, made her feel comfortable and gave her a rigorous physical examination. She was able to have an x-ray immediately, which detected that her digestive system had stopped working. After more review by a radiologist and testing, Dr. Farooq had a hunch that it may be a reversible condition despite not showing the full suite of symptoms. He was right. An additional test proved it and she improved immediately after great treatment and monitoring. He also caught a treatable painful spinal condition that we assumed was just aging. She will be more comfortable during her remaining years. My family feels fortunate we went to GRAH because the outcome could have been very different without the diagnosis. In addition to great care and diagnostics, Dr. Farooq thoroughly explained the costs and took care to limit any unnecessary costly procedures. Thank you GRAH team!

This is the best veterinarian clinic in all of Kingston, Ontario and the only place I recommend for…read moreappointments with your pets. The staff and the vet were kind, helpful and considerate! Not only that, but it's VERY AFFORDABLE. Much cheaper than other vet clinics in the city and you're getting the exact same services but with better and friendlier service. You just couldn't ask for better!

Since Dr green left it is terrible,I quit this vet after 36 years and I am very happy with the new…read morevet, I have had for over 2 years now

Fair prices. The vet is very nice and seems gentle. I didn't appreciate one of the techs cursing in…read morefront of me when engaged in casual conversation with someone else. I like that you're relaxed but don't like too relaxed.

These folks do a great job looking after your pets. Staff are kind and the Vet is amazing.read more

From the owner: We are a full service Veterinary Hospital that offers a wide range of services from preventative…read moremedicine and vaccination, to soft-tissue, laser and orthopedic surgery. Once again we strive to offer these services at reasonable prices and have a variety of financing options available to clients as well. At Ganaraska Animal Clinic we treat your pet like we treat our own!

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

542$ for a lion cut with sedation. My poor cat. Shorn to the skin. Never again. 162$ for…read moreconsultation which was listen to her heart. 5 mins. 380$ for sedation and shave. 4.5 hrs. No followup no how did she do nothing. Did try to upsell with 25$ shot of antinausea med. Said no and left. Apsolutely disgusting.

I had the worst experience this past Sunday when I took my sweet girl Sam in to be euthanized…read morebecause she was so sick with diabetes and internal complications. She stopped eating and drinking for 4 days, and she was telling me it was her time. As hard of a decision is for any pet owner to make, it should never be amplified by the indignity of being treated the way we were treated on that day. We had an appointment, but had to wait for a room for about 15 minutes in general waiting area. We were told it was to make the room "comfy", room number 3. Well for my two sons and myself, a comfy room in their terms was a small blanket on a hard cold floor and one rather uncomfortable chair. We sat on the floor with our girl Sam for 2 hrs and 15 mins before my eldest son walked out to reception to complain that no one had come in to see us yet. Looking into my dogs eyes for that duration was so painful, knowing was was coming, trying to be cheerful as she could read my every emotion. Reception was surprised we were in there and another girl was surprised no one had come in, they had forgotten about us. Another 15 mins went by before a vet Dr Jacklyn Chow entered the room to tell us this wasn't on her schedule but she will "fit us in". She didn't review my dogs chart, didn't sound compassionate at all or let us ask any questions, no apologies but moved us to another room after being in room 3 for 2.5 hours, this room was supposed to be the "grieving room" and more comfortable. Ok, maybe but still a blanket on the floor and a 2 seater couch, bright fluorescent lights and loud noises from the back door where the vet techs work. Immediately she told me she would not come into the room and would have to work from the door, with the door open if I didn't put on my mask. The last thing I wanted my dog to see was my covered face..plus she accused me of having Covid because my throat was hoarse and my nose was running, well do you think that could be contributed to me crying for 3 days about my dog, and also, my boyfriends father passed the day before, so lots of emotions going on,? No, I had cover and she wouldn't perform the procedure without me putting on my mask, otherwise it would be done with a long hose from the hallway, with loud noises, people running back and forth and bright lights, like that is supposed to put my dog to ease? or us? I put my mask on, asked her to come into the room and shut the lights off and close the door, I really should have run... taken my dog and run.. the next minutes were awful, she administered the first fluid, and I couldn't stop crying once her head laid down, she told me I had 2 - 7 minutes... 2-7 minutes for what? what did that mean? This woman showed no compassion, no empathy, no apologies.. just "go out the back door" and we will bring your dog in a bag! WTF! what type of bag? a garbage bag? that is how we felt.. I wish I had run out the door and taken my sweet baby with me..I wish I had let her die at home, where she wasn't just treated like a credit card transaction, which oh, by the way, they came in with the debit machine prior to the procedure to make me "pay up front". That was the most tasteless act of human unkindness I have ever witnessed.. Do not take your pets here.. I am haunted by the whole experience and blaming myself for not running out the door! Plus this place charges so much more money than any other vet around.. you and your pet are nothing but transactions, and they are running a heartless business!

Was going to this Vet for my dog. Many problems of price but also competence…read more 1. Went to pick up her monthly flea and tick medication and it was just handed to me as she was young without weighing her. I asked if he would like to weigh her then realized he was about to sell me the wrong dosage. No apology and I don't think even realized the problem with what he did even was. 2. Was quoted about $875 to get her spayed. Then when it was time . They tacked on A) $225 as she was just over a year old B) Hundreds more for blood test never spoken about previously before the general anesthesia. C) was informed after surgery that if she develops diarrhea to immediately bring her back. She did later on and I brought her in immediately. Over $800 more for medications and special food, stool sample, hydration. The whole time it was just her shaking off the general anesthesia. She was fine a few hours later without taking any of the medication. Realizing how taken advantage off I got I asked for the office manager to call, never did until other requests weeks later basically saying too bad. They called with the stool sample results sure enough saying she was fine the whole time. Getting her spayed cost me over $2500. I've met 2 vet technician's who worked there previously at dog parks. They said that their post surgery instructions used to be that diarrhea an be expected sometimes after surgery and give it some time before bringing them back in. Adding that they left as the culture became a "how many blood tests did you sell this month type mentality" They try and explain the multiples higher costs by saying they are the "Gold Standard" but all the visits I've had were just the vet asking me if I noticed any change. Then petted her a bit and left. $225+ per. A combination of incompetence, horrible pricing and overall lack of interest in many employees is a tough combination to find but here it is. I brought all this and more up to office manager who appeared to not worry about any of it. Didn't ask who was selling me the wrong dosage. I was shocked at the lack of management overall as well as staff. Many I'm sorry's but long after the money is in the bank. Couldn't suggest avoiding this place for any others more. For care and pricing try somewhere else.

I also would not recommend this place for pocket pets. The Vet that we had was Dr. Harnett, who…read morewas incompetent and did not care for our pet. Using the stethoscope on her was the closest she got. We spent over 2&1/2 hours there, empty waiting room and maybe 10 minutes total with Vet. Completely agree with everything that Paul F. said and this was a horrible experience for us and our helpless, adorable pet Joey! Go to Thousand Islands Vet Clinic, Gananoque, they were amazing in every way!!!

The pricing of this place is absolutely outrageous! Secondly when your pet is euthanized you're…read morepresented with a zip lock bag in a cardboard box. Luckily my husband and I switched vets that was MUCH more affordable and had the courtesy of presenting our dog's ashes in a better way.

When it comes to appointments, exams, and followups, I'm please. Its the medication management that…read moreis frustrating. They will not accept any call in or fax prescriptions from providers like Chewy. The only way to get a prescription filled outside of their office is for the pet owner to snail mail in their authorization form to the medication provider. I believe that Its very clear this is a tactic to manipulate pet owners into purchasing medication through them. it would be of great service to all pet owners if VCA accepted phone medication authorization request from medication providers. Mail in authorization is a waste of money (postage, envelope), time, and runs the risk of the form being lost in the mail. The stress imposed upon pet owners to go through this process is uncalled for, and preventable. This level of burden placed upon pet owners is a bad look for VCA. UPDATE: I Reached out to Ashley, by Yelp.

Great personal service. Very caring and understanding! Terrific team! My dogs love going there and…read moreso do I!

From the owner: At Frontenac Animal Hospital in Kingston, veterinarian Dr. B. Overgaard is dedicated to providing…read moreyour pet with compassionate health care. We offer dentistry, medical, nutritional and surgical services, to better take care of your beloved companion. For further information, call us today.

I had to make 3 visits within one week with my dog. Every visit was so supportive and…read morecompassionate. I was well informed on what tests were being conducted and why and they emphasized that I am in control all along the way, without judging me based any financial decisions that were required. I prefer them to my regular vet, hands down. My final visit was to say goodbye to my pet, and they still made it palatable and respectful. I would fully recommend them and bring my other pets there without hesitation.

The worst place I've ever dealt with in all my many years of pet ownership. Some of the staff is OK…read morebut everything is about money. Hang on to your wallet Not a good place for your pet especially if you don't have $$$. They are part of a consortium, apparently tied into many of the local Vets who are now, coincidentally, closed Saturdays as well as Sundays, leaving a pet owner no other choice but to go to the Kawartha Emergency Clinic. Be prepared to shell out at minimum $1000.00 since walking through the front door will cost you $185.00 for a short meeting with the Vet, if there's one available, or a technician. Thank God for the emergency services offered by Port Hope animal Hospital on Dale road who we just discovered recently. They do not mark up costs for emergency services. I only wish I had found them much sooner . I could have saved thousands( $1000 ) and most of all been confident in the care my pets were given.

This is truly a luxury spot for your animal. The staff is…read morealways pleasant and informative and are able to answer any questions I have regarding food, grooming, etc without implying their personal opinions or bias. The owner Blaze is typically always working and knows everything about anything animal related. They have the best toys, treats, clothes and food your animals could need. They also always make sure to accommodate grooming/ nail clipping as soon as possible. Once they even opened on a day they were off so I could get food for my dog because he was completely out and due to his allergies cannot eat other less quality grade food. This customer service deserves a 10/10 review.

AWFUL haircut. Dog was anxious. Customers needs were not met. Was asked what I wanted when an…read moreappointment was previously booked. Staff was flustered and should of rescheduled. A complaint to the business later was handled VERY poorly. I would NEVER take my fur baby back here.