I chose this "elite" salon expecting a professional experience. Instead, the entire process was…read moremishandled from start to finish. My stylist initially called in sick -- understandable. But when I arrived for the rescheduled appointment, it appeared they had brought her out while she was still visibly unwell. She repeatedly told me how terrible she felt, and unfortunately the haircut reflected that: uneven, rushed, and far below the standard they promote. When I later called to express my concerns, my call was taken by a very young, clearly fragile receptionist. I told her several times that none of this was her fault and that my frustration was with the situation, not with her. Despite that, the salon's only response was to accuse me of being "rude to a teenager." This raises an obvious question: why would a supposedly high-end salon place an inexperienced, sensitive teenager in charge of handling customer complaints? At no point did I insult or mistreat her -- I simply communicated my dissatisfaction with an objectively poor experience. While I did receive a refund, the lack of accountability, the gaslighting, and the dismissive attitude from management speak volumes. This salon markets itself as upscale, but the professionalism simply isn't there.

Shane Buffkin - best hair cut ever in my life plus best colorist ever! Everyone who works at Shane…read moreBuffkin Salon is very kind and friendly plus so creative and talented.

Followed my stylist, Dee' Anna Marie, to this salon…read more Lovely salon and sweet people. They are required to keep the people count low for now. All the stylist are staggering their hours. Appointments only for now & bring your own face masks. Book Dee' Anna. She is fantastic. Ready to cut some hair again.

Love this salon....Lindsey Bailey IS the best. I have been going to her for many years!!read more

I visited this salon on Thursday around 10:00 AM. Before my appointment, I read several reviews,…read moreand I admit I was hesitant because some of them were negative. However, I was desperately in need of a salon that accepted walk-ins and was accessible for disabled customers, so I decided to give them a try. I am very glad I did. From the moment I walked in, I was greeted warmly and asked what services I wanted. I requested a shampoo, deep conditioning treatment, and a trim. I was taken right away for my shampoo and deep conditioner. Another stylist set my hair on rollers, and once I was finished under the dryer, another stylist promptly began styling my hair. The entire process was efficient, and all of the stylists I interacted with were friendly, patient, and accommodating. As someone with a disability, I especially appreciated the kindness and patience they showed me. Unfortunately, that is not always the experience disabled customers receive, so their attentiveness meant a great deal. My only minor concern was that during the deep conditioning treatment, I was not initially offered a towel to protect my clothing. I did ask for one because I did not want my shirt to get wet, and it was provided. Overall, I was very pleased with the service and the professionalism of the staff. My experience was positive, and I plan to return in the future.

Hair tech did a wonderful job coloring my hair, trimming, and giving me a blow out. I was…read moreespecially impressed with the outcome of the coloring. They were very kind and respectful and even offered me pizza the employees had just ordered while I was waiting and allowed me to borrow a charger. My only complaint is the time it took. I understand that multi-tasking is part of the job at times but doing 4 + heads simultaneously creates a bad experience for some like myself. A rough estimated wait time should be given initially because I was there for 5hrs despite them starting the coloring right away. Aside from them being understaffed, and taking too long, I'd recommend this place for my natural hair girls. I had 0 heat damage. Solid spot!

I love this salon. They do great works are very professional and give great service. They have the…read moreChristmas tree up and they are decorating today two days before Thanksgiving it is very clean and they are very professional. Today I came in for color touch up roots and to color the grey before the holidays! Lily the owner was in and it was my first time meeting her! I love that she planned for the holiday!!! They are open early this week and she has three times the helpShe was very welcoming and wanted to ensure you feel welcome! I was offered coffee, hot chocolate and a treat! I grabbed the coffee and caffeine! Lol passed on the treat until later as got to watch the calories before Thanksgiving! I love that I was put under the dryer to help my color seal! That is not often what they do!! Then I love that they put a second layer on to ensure it was sealed! This is the first time anyone ever did that and this is going to separate them from everyone else moving forward! I'm excited. I usually don't let anyone else touch my highlights except someone in Florida but I am feeling empowered! I'm going to ask her. She said it is a go!! Hours later but patience is a virtue! They did a phenomenal job. I finally found my "home" salon and of course they get a high recommend from me!

Great quality of services. Professional, courtesy and friendly. The Salon needs a deep cleaning…read more That why I'm given 4 stars.

Wendy cuts my hair and does a great job every time, she is friendly, easy to talk to and has a…read morekind heart. I highly recommend her.

Love the colors Tiffany puts in my hair-for one thing....but most of all, she rocks with curly…read morehair!! Not many stylists are good with the curls, but she IS. So happy I found her!

Very professional and friendly people! And I always feel like a Barbie when I leave. Julissa has…read morebeen doing my hair for almost 23 years! And I could NOT imagine going anywhere else! Love her!

Ryleigh gave my daughter (18) a cute haircut. My daughter wanted to go from long curly hair to…read moreshort hair. She was nervous but Ryleigh asked her lots of questions and made her hair look just like the example photos she had. It turned out cute and my daughter was happy !

She is a balayage MAGICIAN. I've gone to multiple other salons with the hopes of getting a really…read morenicely blended dark root balayage and I had always left disappointed but not anymore! It took two visits to get the results that I wanted because my natural hair color is an extremely dark brown but it was absolutely worth every cent and every second spent in her chair. I've never been happier with my hair and look forward to trying out new colors and styles with her in the future. :)

Salon Lustre color corrected my brassy hair! She is very knowledgeable and talented and I am so…read morehappy I found her! Beautiful salon downtown Senoia

I normally don't leave bad reviews, but I felt the need to share my frustration. I should have…read morenever came here. I asked for a TRIM, emphasis on the word TRIM! and LONG layers with curtain bangs. My hair used to be down to my butt, now it is right below my chest. I really don't like people cutting my hair, but my relative came here before and had a decent experience, so I decided to come here as well. Jessica cut my hair. I told her to only cut about an inch off and even gave her a reference photo. I demonstrated with my fingers how much to cut as well. She said okay and started cutting right away. My hair ended up 8 inches shorter!!! The layers are so short and the bangs aren't even close to what I imagined. After the cut, I was sent to receive a shampoo. The man there did very well and it was relaxing with the massage. That was the only good part about this experience. After I was done shampooing, they both blow dried my hair then she started to put a hot iron on it--with no heat protectant. After that, she started cutting more again. It was uneven because she didn't even bother to fix my middle part after the wash. I asked her if she could fix my part, but she told me that it's okay and to just put it any kind of way. Seriously? I paid 60+ tip, which I shouldn't have even done. I didnt realize how short it was until I left. I screamed inside of my car because I was so angry. I am so upset and will recommend that if you have long hair, to not go here unless you want a big chop. I will never go here again. 0 stars

Best service you can ever get amazing. The owner Jessica is super nice. The customer service is…read moreamazing Brenda Saudi and the other employees are just amazing You get what you asked for and when you walk out you walk out feeling like a new woman. I definitely recommended. I've been a customer for about 10 years. I will never let anybody else touch my hair