Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I was referred to Envirotek by our home inspector when we purchased our house about a year and a…read morehalf ago. During the inspection, dark mold was discovered on the rafters of our attic and it was recommended that we address it. Since we are consummate procrastinators, we waited. Recently though, we received a RISE assessment (definitely check them out if you haven't already) and had the opportunity to have our attic insulated for little to no cost. Our work was scheduled but the mold remediation was a precondition to the work. So we called Envirotek. I was able to schedule an assessment quickly and easily. The owner Kevin came to the house a few days later, patiently answered all my questions, discussed options and gave us what I felt was a truthful assessment of what needed to be done. This was a Thursday - he promised to have my quote Monday and it arrived on time. We proceeded with the work and they were able to start on the Wednesday (great turnaround but they mentioned they had a cancellation, so maybe I got lucky). So the work was done well before the insulation was scheduled. It was a two morning job since the chemicals they use need to dry overnight. Kevin's crew arrived both days within the half-hour time frame given, explained what they'd be doing, did some quick paperwork and were off. I'm not a professional, so as to the effectiveness of the work, I don't know. We did receive a five-year guarantee. However, it was done efficiently and looks clean and thorough. A job well-done it seems. The crew was polite and, not necessarily expected, they even vacuumed and Swiffered since it was a little wet outside and they had tracked in a bit of water and dirt. The office did a good job of responding quickly, following up with the invoice and certificate. All in all, I can recommend this company for this and probably similar work.

From the owner: Mold Remediation, Air Quality management, Whole home ventilation systems, Crawl Space repair and…read morewaterproofing, Duct cleaning Air duct sealing and attic air sealing and insulation are all service we provide to our customers. No matter what your issue is, we can help you out.

We had to have new thermostats installed (ADT) and one would not connect to system. something…read moreabout voltage to that unit. ADT just told us to have someone else deal with it. Bobby came to check the problem. he spent a couple of hours going thru entire system & found the problem!! fixed the issue & helped me program that thermostat . excellent experience and will now talk to them next spring about mini splits.

My wife and woke up to no heat a few days ago. We assumed it was an issue with our boiler. We…read morecalled our HVAC service provider, who indicated the issue was not with the boiler, but with the propane gas valve. He went on to say that our boiler would need to be replaced fairly soon, showing me pictures of rust. He provided a quote for boiler replacement. I called two other HVAC companies, including Ocean State Air Solutions. Joe DeSilva and his very knowledgeable partner, Chris, came to my home to take a look at the boiler. Chris was patient in describing the functionality of the various components of our system. He went on to say that our boiler was a cast-iron boiler in good shape and should last for many more years. He said selling me a new one would be dishonest. These two gentlemen were honest, forthright, and patient with me, who has zero knowledge of boilers. So, I am cancelling my contract with my current HVAC service provider and going with Joe and Chris from Ocean State Air Systems because Trust matters to me.

Alvin was great! This was the first time I had Alvin as my annual service and maintenance for my…read moreFrench drain (sump system) and backup battery. He was professional and knowledgeable and explained clearly and thoroughly. We would not hesitate to recommend Alvin. Ron C. West Roxbury

If there were a negative star (Charlie Sheen?), that would be the rating. This would take far too…read morelong, so I'll number it and try to be concise: 1) Sales Rep told us "no demo required" and drafted a plan for somewhere between 9-11 galvanized steel piers to be driven into "bedrock" (later explained to not be the case). 2) $10K deposit already processed when the crew showed up. a) "This diagram is inaccurate." "We need to go under the deck and rip up the first 8-10 planks". b) Wrong - we can't go under the deck. "We need to chisel out the floor at the rear of the garage to install 4 piers there". 3) AFTER I was told they had to go in through the garage floor, I told them not to come back, and I needed a day to review all changes, send me a new contract, and drawings. After digesting all the changes, I called and asked if I should grab some 12 mil plastic sheeting to cover up everything in the garage. Digging, cement dust, dirt = headaches. "The crew will take care of all of that for you". After you read this, LOOK at the garage pics, and EVERYTHING the crew DID NOT cover. Free of charge, I get to take everything from my garage and remove the layers of cement dust and dirt off all of it. All my tools, the kayaking equipment, all chairs, the 9 ft high shelving - EVERYTHING. They only had to say "yeah, probably a good idea", and they'd be off the hook. But not Ground Works. It's a DNA thing to just tell anyone what they want to hear. That would have taken me 45 minutes, but now I get to spend hours on another Keystone cops outcome. 4) This 3-4 day job, tomorrow am, 23 Jun, will be day 14. 5) They had an excavator, all the dirt, boulders, and other loose stones parked on the side of the lawn for 13 days before removal. 6) AFTER finally removing the excavator - 22 June - the crew told me I was supposed to remit payment. a) They haven't addressed the large crack in the corner of the garage, and b) I financed 60% of the job through their 3rd party finance company, GreenSky. There is no money owed them, once they finish - it's now on a payment plan through GreenSky. PS - Their office has NO IDEA how this works. Called 3 times to ensure billing would be applied to the account we were approved for. NO CLUE AT ALL. 7) They also had to dig to the foundation on the R side of the garage (known). They dug it up to spill over the retaining wall into the neighbor's driveway. The neighbors couldn't use half their driveway for the same two weeks due to dirt and stones falling into their driveway. Read GROK (preferred AI), & their BBB ratings (33 W Bacon St, Plainville, MA specifically). There is always an excuse, and it's death by a thousand cuts with these guys. I NEVER WANT ANY COMPANY TO LOSE WORK, because there are too many people who lose business because ppl want their butts kissed. Absolutely not the case here. LOOK at the pics, and imagine this is your yard, your house, and all the extra work you get to do after they've left. This is only written so no one else has to go through anything like this, and I'm kicking myself for not trusting my gut. When you see the images of their dump truck in my neighbor's driveway, that's when the home office told the kid to run to Home Depot and jack in some hydraulic cement into a large foundational crack. It was exposed when digging, but they never addressed it. Now it's "sealed" only from the ground up. Good riddance, and I'll dig it out myself to not have them come back. THAT'S how they completed the job. Remember, this company told us 3-4 days. The ONLY reason I agreed to ripping up the garage floor was that I would have it back in a few days. The left hand never knows what the right hand is doing. I hope they read this, and refute it - I'll be happy to elaborate further, this is enough for now. Again, use your preferred AI for reviews, prompt it for follow-ups, delays, service, complaints, and the longer list of complaints for return calls. Prompt for BBB issues with Ground Works at this location. No pun intended, but DIG DEEPER. You do not want this experience.

Chris did a fine job redoing a brick walkway that was mired by dips, broken curbing and an…read moreunsecured border. I would not have believed what a difference it made! All the bricks were pulled up and the highest standards used to reset and set brick. A cement curbing under the brick not only secured brick but provided a means for directing run off water. The brick was also power washed. (Unfortunately, other remodeling elsewhere created dust and dirt on brick afterwards but that will be hosed off.)

The owner will tell you anything to get your money. She is a liar and a phony. The dates you get…read moreare not even close to when the work will be done. Caveat Emptor! Anywhere but here!

Professional quality work completed on time .Mr. Doyle has serviced our brickwork for many years…read moreand is consistently performed to our satisfaction.

From the owner: Cornerstone Restoration, Inc. provides masonry restoration and waterproofing services to all of…read moreRhode Island and Southeastern Massachusetts. We offer services to both commercial and residential properties. We work with municipalities, private and public schools, universities, churches, commercial clients, condominium associations, general contractors, and private residences. Whether your project is historically sensitive or in need of minor repairs, rest assure that Cornerstone Restoration, Inc. has the experience to complete your project in the most professional and timely manner.

Scam artists. Bait and switch tactics. Quoted me one price and then doubled it after I paid…read moredeposit. Refused to refund deposit. They are under investigation by state police.

I hired this company to resurface my front steps, and within just a few days, the top landing began…read moreto crack. I contacted the owner, Mike, who told me to let the concrete cure for 30 days and said he would come back to fix the issue. Thirty days passed, and I reached out via text and email to schedule the follow-up. I was initially ignored for over a week. Mike eventually responded and said he would come out on July 16th, but he never showed up. Since then, his contact number has been disconnected, and he has stopped responding entirely to emails. Before scheduling repairs, I was contacted by State Police regarding complaints about this company's practices. Clearly, my experience is not an isolated case. It is worth noting that Mike guaranteed his work for five years in writing, and here I am just three months later, unable to get even basic repairs or accountability. I will be filing a formal complaint with the State Business Board and pursuing legal action. Save yourself the headache and avoid this company at all costs.