My uncle, who lives in Jacksonville, recommended this hotel for our visit, and it could not have been any more perfect! I believe all rooms are suites and every room faces the ocean. We had a 5th floor suite with a king bed. The living area has a pull out couch, coffee table, desk area, TV, and an area with a fridge, microwave, safe, and coffeemaker, along with some storage. This was perfect for us because we were able to put our four year old in the pull out and our one year old in a crib provided by the hotel in the living space. That allowed my husband and I to have the bedroom--and the balcony--to ourselves. The only caveat was that the single entrance to the bathroom was in the living area. Luckily our kids slept through all our bathroom trips during the night. The balcony was wonderful. And the dedicated beach area for our hotel was fantastic. We were able to rent some beach chairs and enjoy our day. There's also a historic lifeguard station--still in use--right next to the hotel. Other perks of the hotel are the pool, hot tub, work out room, covered patio, and the bar/restaurant. They provide complimentary coffee in the lobby in the morning and the bar opens at 5 and the happy hour is 5-7. We enjoyed some happy hour drinks and wow! They are not shy on the pours here. My Sauvignon blanc was nearly filled to the rim--and they use a goblet of a glass! No complaints here! The hotel is also in walking distance to many restaurants. We had dinner next door at Bubba Gump and found other places super close by that we could walk. There's also a Publix super close by. Everything about our stay was easy breezy. So relaxing. We will definitely stay here again on our next trip to Jacksonville. read more

This hotel was such a fantastic experience! I had a suite with a separate living room. The rooms were recently renovated in this hotel and to my knowledge, all of them have an ocean view and have a balcony. The staff were extremely friendly and helpful. The hotel was also in a prime location with the ability to walk to restaurants and shops and of course the beach! I would highly recommend staying here and catching sunrise over the ocean. read more

6th floor oceanfront with very nice view. Our room was clean and bed was comfortable. Balcony is comfortable and nice place for morning coffee or a drink in the evening. The problems we had were the dogs barking in the hallway at 11:00 pm (our fault for not knowing it's a dog friendly place) and the cigarette and pot smokers in the room next door, making it impossible to enjoy our balcony. Staff was accommodating and moved us to another room after the second night....but why did we have to be the ones inconvenienced?! We would not stay here again. read more

Four Points by Sheraton Jacksonville Beachfront - View from balcony - Hotels Near Me - Jacksonville Beach, Florida

This hotel reminded me exactly why I haven't stayed in Sheraton for 15 years. Old, worn, grungy furnishings, terrible food, smelly and hot elevators. Ugh. Awful. Honestly, the front of the house were nice people they just don't have much to work with. And if you see a rate that includes breakfast don't book it. You're better off skipping. Seriously, to the cook, if you're going to scramble eggs is a hotel pan and they stick on the bottom, you don't have to freaking scrape out all the sulfur-y brown parts on the bottom and serve them. Yikes! And if you overcook the biscuits remake them. If you wouldn't eat it, don't serve it! read more

I love this Four Points because every room has an oceanfront view. Yes it has been sold to another beach only company so maybe they will start the improvements. I don't worry with beachfront rooms condition only the clean crisp sheets and the cold air conditioning and clean bathrooms. I have never had a problem with the staff. They are friendly and helpful. The buffet breakfast now includes grits and you can now order your omelette or eggs to order. Fruit cereal sausage gravy bacon potatoes oatmeal are some of the selections. Orange juice included if you ask and really good hot complimentary coffee is always available at the front desk in the mornings. Check out the other beachfront hotels in the area and you will be dissatisfied with their views if you get a view. Lobby is faces the boardwalk and dunes with an easy walkover to the beach. Platinum member and never disappointed at this hotel. read more

This was a fabulous find. I understand they are re-constructing some balconies on the higher floors between 9am-5pm M-F, but since I was always away on business during those hours, it never affected me. The view is spectacular, given that the hotel touches the sand dunes. You can exit the backdoor of the hotel, and cross a tiny bridge and sink your feet in the warm sands, and dip your feet in the warm waves of the Atlantic Ocean. The hotel has quite a lot of character, tastefully decorated, and plenty of TVs for us sports lovers. I really liked the room I stayed in, room 213. Not too far from the elevator, but not noisy. Well laid out interior enabled me to get a lot of work done on my computer on the hotel's free Wi-Fi. The gym downstairs was really nice as well, better than some hotel gyms I've had to suffer through at other hotels. If you leave the card hanging on your door before 3am, they bring you your room service with a smile. Really nice place to stay. read more

Four Points by Sheraton Jacksonville Beachfront - Verandah from my room - Hotels Near Me - Jacksonville Beach, Florida

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We love this place! Our second stay. The hot tubs are amazing and the balcony facing the ocean was great each morning to watch the sun rise and to have coffee too! We also left the sliding glass door open at night to hear the surf! What a blessing! We are more like Holiday Inn Express people so this level of luxury is a treat! read more

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Impessed with the hotel upon arrival. However, when it was time to go to bed, the customer service was less than acceptable. I opened the couch bed and found dried blood all over it. Additionally, the previous blanket was on it hinting at the fact that none of it had been cleaned. When I called the front desk to ask for help, the front desk staff insinuated I had left the blood there and did not so much as apologize. This is the first review I am leaving just as a warning to others who expect cleanliness in their rooms and helpfulness from staff. read more

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This place is a s**thole!!! Do Not waste your money! Unfortunately we were placed here due to work being done on a medical property & this was their alternative! First off I did tell the medical property that this Four Points is not the place for any person undergoing medical treatment. As for the hotel its old & worn & screams renovations/cleaning needed! I don't believe it's ever had a cleaning! Anyone could see its just a money machine with bare, bare minimum$ being put back into it. The location is right on the beach, so I'm guessing that must be the hook for this place?? It's a lower rung Motel 6 & Roadside Motel combined! lol! Nothing about it says clean! Stains on everything, broken down furnishings, carpet older than dirt lol, Pillows stink just as bad as the room odor. The odor is like a heated 90degree senior citizen home on hot a July summer day. Yes I said it! lol The list is long. The staff was nice, nothing to rave about. "Robotic" would be the best description. There are many many other properties in the area, choose wisely! read more

A perfectly clean hotel! No issues at all!!! Super spacious rooms. It felt more like an apartment. The most perfect view ... EVER! It's a great location. Toiletries are nice with luxurious thick SPG Towels to use. The bed was heavenly! I would stay here again and I hope to soon!!! You can't go wrong with this hotel. The front desk staff is nice. Parking is free. There's a restaurant/bar in the lobby and you can get in-room dining. They have a little pantry where you can get snacks and necessities. The elevator is quick. The decor is really nice and has to be newly updated. A pool area to the side. No stains or marks anywhere. They have everything by key entry so no riffraff can bother you. I really enjoyed it. read more

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We stayed here 6 nights & were very happy. The location is a huge plus, as you walk out the back of the hotel right onto the beach. There also are balconies that face the beach & give you great views. Our room included a large separate area with a couch & a TV when you enter, plus a large bedroom inside, overlooking the ocean. The staff was professional & responsive whenever we asked for anything. They follow protocols such as wearing masks. read more

Four Points by Sheraton Jacksonville Beachfront - A view of the beach in front of the hotel - Hotels Near Me - Jacksonville Beach, Florida

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Pet Friendly with a Smile ! your pooch Is welcomed here in the hotel, boardwalk and even on the Beach !!! Every morning and late afternoon our pooch enjoyed walking on the beach. This hotel has great ocean views. Room 203 Has a direct view to the ocean and boardwalk From its private balcony. The Hotel offers free coffee & Tea every morning till early afternoon, then free lemon infused water in the lobby. Free use of beach towels at front desk Well appointed fitness room on first floor. There is a terrace which offers outdoor seating to eat and converse or to just watch the action.. they also offer a cozy area with a fire pit to relax at night Breakfast is not included, it cost $9.95 per person But is well worth its offerings of cold & hot options Many items to choose from and the service and staff are Very friendly and helpful The rooms are well appointed and very clean , as well is the entire hotel . We were very comfortable The parking lot is ample but spaces go quick The pool is small and not so private as it faces the parking lot and boardwalk, but again very clean There are 2 restaurants next to hotel. The one across the street Sneakers and one next door Crab house , we recommend sneakers and if you wanna drive or walk 2.1 miles we recommend the Outback Steakhouse where the staff is very welcoming and friendly. We highly recommend this hotel . Everyone was extremely professional and Friendly, we were 150% satisfied with everything, that we extended our stay Funny enough our dog didn't want to leave! Also If you are into Organic foods and holistic shopping Approximately 3 miles away is Lucky's Market sort of like a small Whole Foods market, coupon available below - see pictures. Enjoy ! read more

Four Points by Sheraton Jacksonville Beachfront - Hotels Near Me - Jacksonville Beach, Florida

This review comes from a business traveler who is Lifetime Titanium Elite. The only reason I say that is to let you know we've stayed in a LOT of hotels! We had a FANTASTIC stay. Bartenders, Dani and Audrey were great. The breakfast was delicious and all of the servers were so kind and friendly. We especially enjoyed Lori. It feels like a family there. You can tell everyone cares about their job and the property. I complimented the manager and you could tell the attitude starts from the top. We will definitely go back. read more

Great location in beach . Nice rooms . Housekeeping is overwhelmed as they need more help. Food options are limited but plenty places to walk to eat. Nice pool. read more

I'm not big on writing reviews but I love Jacksonville so much I want other people to love it as much as I do. I can't recommend this hotel enough! As a Jacksonville native, I always knew this hotel existed but never stayed of course...until I moved to Texas 5 years ago and brought my boyfriend for vacation 3/14 - 3/19. I chose this hotel for multiple reasons: The location is perfect to walk to anything and everything, restaurants, bars, a bike rental shop, & of course it's beach front! I read some reviews prior to staying and shockingly a few weren't good which I think is crazy! Everyone at the hotel was nice and helpful, our rooms were cleaned beyond my expectation every day and restocked, and the balcony view can't be beat. We've stayed at a different hotel on the beach in Atlantic Beach and this one I would choose over that one any day! We didn't use room service or drink at the bar in the hotel only because I knew all the good places to go from growing up there but the prices were great I looked at them to compare to the previous hotel. Parking was never an issue, I seriously had no problems! I can't recommend this place enough! read more

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The oceanfront location is hard to beat! All suites with large balcony, rooms are good sized, so perfect for families. Service is mostly good. The property is clean, although definitely not modern or newish. Few negatives: slow elevators, dated old decor in the rooms, and, most importantly, it is hard to justify quite high prices. It is Four Points in April, not necessarily highest season, and it is not Westin or W. Still, very pleasant weekend with the family, and I recommend this property, especially if the price is right. There are definitely perks for SPG Gold and Platinum Members that make the stay more pleasurable too. read more

Four Points by Sheraton Jacksonville Beachfront - View from the oceanfront room - Hotels Near Me - Jacksonville Beach, Florida

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The price and location of this place was excellent. There is a nice smell to the lobby and the staff was always friendly. The price for our room was spectacular which is the only reason I give it a 4 Star. Had it been a little more expensive, I would have given it a three. We got a room that slept six which did but we weren't comfortable. The beds were nice but we were inside the room so right it made sleeping difficult. Rooms need a little work but overall nice. The beach was perfect. Good sand, great waves, and very short walk from hotel. We did see numerous large sharks which isn't the hotels fault but we did leave early to head south. read more

Four Points by Sheraton Jacksonville Beachfront - Hotels Near Me - Jacksonville Beach, Florida

Web site is misleading small bar and resturant in same area, checked in and sauna tub did not work, when we tried to use it. I would mot recommend this hotel. The manager has no clue about what is happening at his hotel. If you are looking for a run of the mill hotel this is it. If you want a nice vacation spot go somewhere else. read more

This hotel has exceeded my expectations. I was blown away by the cleanliness of the property. I want to specifically give a shout out to Sawyer at the front desk. Perfect example of a 5 star customer service professional. You rock, Sawyer! read more

Locations is perfect especially if you come here in the summer time. Hotel shows typical ware and tear of a beach hotel but is extremely clean and has had some renovations taken care. On-site restaurant has great breakfast, when it came to dinner the first night was great the second night my wife ordered a steak which was extremely undercooked and over seasoned perhaps the chef though that amount of salt he put on the steak would help cook it. I had a burger that was literally raw in the middle. Someone might want to go over the temperature definitions with the chef. Other than that small issue the dessert which was amazing apple turnover was amazing. Overall great experience friendly staff and amazing views. read more

You get what you pay for with this hotel. I did think it was on the pricier side but when I got here I saw that it was totally worth it. Super easy self parking, very clean, modern temperature control with ceiling fans in both rooms of suite, great location where you can walk to lots of restaurants, the beach is right outside your door, and it doesn't matter what room you have it's going to be quiet. We had a room directly in front of the elevator but heard nothing while sleeping because all the rooms was a suite. The bedroom is all the way in the back and you can shut the door between the living room and the bedroom. read more

The staff is amazing! They are very accommodating and it felt like home. We had a few appointments at the Mayo Clinic and it made it easier to be so comfortable here. On another note the television set up was also a big plus. read more

This hotel is usually our stop in and out of Florida. Every single time without fail we have ALWAYS been greeted happily at the front desk. Clean fresh smelling when you enter the lobby. Lobby is warm & comfortable and can usually watch a sporting event. Rooms are always clean and spacious, balcony & fresh air is a must. And easy beach access. A+ Sheraton read more

Hotel was lovely - multiple bars/restaurants within walking distance. Right on the beach. Will stay again.

This is the 3rd time our family has been here. Twice in the last week. The hotel is immaculate, the rooms are great, the food and happy hour are excellent and the staff is fantastic. The manager was amazing and he checked us in early the last two times. Wonderful experiences every trip! Thanks! read more

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This place does it right. The duvet cover and the mattress cover are both zippered (therefore removable/washable/clean). This place was renovated in 2014 (another reason to stay here). Other than the slow draining sink and loud neighbors that kept slamming the door (you can't control that in any hotel, so no biggie), my stay here was very pleasant and enjoyable. This place ACTUALLY has oceanfront/ocean view rooms. Unlike some hotels that claim that is what you're paying for (ahem, One Ocean Resort). They even have dehumidifiers in the rooms (very smart) that are running full blast upon arrival. That makes me feel a LOT better because I'm very sensitive to dust mites, allergens, and mold. There's a safe in your room, as well as a mini fridge, microwave, and coffee maker. The tv is nice and the cable is crisp. This is the only hotel that I've stayed in so far that has a cordless phone. You have no idea how excited I was about this. My room definitely felt like home (even better). Although I didn't sit in or use the living room, I love that it has one. Oh, and your bedroom has a lock on the door, which I thought was nice. There are two closets and the bathroom is a nice size. The toiletries were just okay. I was expecting a little more in that area but it was still good. They products smell nice and they are in dispensers. Yay for being environmentally conscious! The trash cans did not have liners, which made me a little uncomfortable (I felt rude throwing stuff straight into the trash can), but again -- environmentally conscious! The A/C also turns off if you have the sliding glass door open, which I think is an awesome idea. There's a convenience area downstairs with drinks and snacks but just beware of how much you're paying for that convenience. I wasn't thinking about the fact that they may have vending machines on premises and ended up paying a premium for a bottle of Sprite. If you sign up for their club you can drink one complimentary water. Apparently it's only one bottle per night though. Any more and you will be charged for the water and a delivery fee (I had no idea). When I mentioned this to the front desk when I was checking out, she apologized and offered me a bottle of water on the house. I was definitely not expecting that at all and it really impressed me. It wasn't this grand gesture but she didn't have to do what she did and if I'm ever in the area again, I won't stay anywhere else. I don't suggest you do, either. Another thing is that the cleaning lady was super nice to me when I told her my key was deactivated and I couldn't get into the vending room (to get ice). She was in the middle of cleaning a room and didn't skip a beat to let me in with her card. I later had to bother her again for a bag because I couldn't line up my cooler with the ice dispenser. She was all smiles and I love that. Also, I heard two different employees singing while working. They were good too. That tells me that Sheraton probably treats their employees well and that they are happy. I love to see happy people and it's tough to come by in the hospitality industry. I feel better that I spent my hard-earned money here. read more

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There are no restaurants in walking distance. A couple walks over. We had to order pizza and DoorDash to help feed ourselves. There's no free breakfast included and there is no restaurant open until 5 pm. read more

Very clean, very friendly staff! Bartender is incredible and beautiful views from your room. Love this place! Only flaw and it's a big one is good. Not the service, the food. I had dinner and breakfast here and both were disappointing. Let me start the the breakfast. I had the buffet on the recommendation of my server. She said it was very good. Sadly, she couldn't have been more wrong. EVERYTHING was over cooked. The eggs were brown from scorching, the bacon crumbled apart when you tried to pick it up and the sausage was like leather and cold. I did not try anything else, but that is just laziness. Those are not difficult items to cook For dinner, i asked for a burger and onion rings. I got a burger and fries. Not a big deal and the server noticed and got me onion rings and apologized. Said it was laziness and i agree. The burger was not cooked medium rare that i wanted and was just ok. Again, not a difficult item to cook. So sadly, i will drink and stay...but will skip eating. I will be back read more

If I could rate this hotel a zero I would. They lack integrity, very unethical, and their employee's are liars. How can you remove someone belongings from a room and when the customer confronts you about their belonging being loss you completely dismiss the concern and are unapologetic. How can someone arrive with sets of clothes and leave with half. Then you sit and lie to their face and tell them there was no bag, obviously you have a thief in your midst and you need to look into the matter. Please do better. They never even followed up to call the individual that checked in, but called someone else completely different- no respect for privacy. Horrible customer service and disregard for personal property. read more

Decent hotel and good customer service. I am going to give this place a rating based on its food. Overall, very decent. I ordered the Mahi Mahi for dinner and I very much enjoyed it. The restaurant/bar is open during limited hours, but it is a good fall back option that does not let you down. The salsa on the fish was very good and I encourage trying their food on a tired day where you don't feel like going out. Would like to eat in the area more, but it is definitely a satisfactory option. Price is fair for the area and for the comfort of dining at your hotel. read more

Four Points by Sheraton Jacksonville Beachfront - Hotels Near Me - Jacksonville Beach, Florida

Overall, we will say this stay was satisfactory. I rarely give a 5 star, so most great hotels get 4. This was not great, so it gets 3 stars. PROS: clean & updated rooms (July in Florida, we saw ZERO BUGS in the entire hotel!), great cleaning crew, friendly staff, right on the ocean, towel service, restaurant/bar on site, close to restaurants/shopping, nice lobby, next to lifeguard headquarters. CONS: small pool, pool area under construction-inconvenient for many reasons, outside facade of hotel was peeling off on our balcony, hardscape throughout back of property was displaced (safety issue), elevators are really hot inside, no free breakfast (food to buy was expensive on top of room fee). Two things. You want an updated hotel, just not updating while you stay there. I realize the irony here. And secondly, fee for room was a bit high for what you get. Thanks for a serviceable stay. read more

This place was very nice! We got here in the evening and were able to get a beautiful oceanfront room for a very reasonable price! The hotel itself was modest and clean, and the room was rather impressive. It had 2 separate rooms for the living room and bedroom, and the balcony was right by the beds. The room was very clean and the view was very pleasant. The staff was very friendly and helpful. My only complaint was that there were 2 elevators on opposite ends of the building and they were incredibly slow! I stood by the elevator for about 5 minutes waiting for it to come to the 6th floor. But overall that is just a mild inconvenience. Another nice thing about this place was there were many restaurants and stores close by. There is a Waffle House and a Publix grocery store within walking distance, so if you don't want to overpay for the hotels food, you can go there! Very impressed with the location of this hotel, and the hotel itself! read more

The view from the rooms are priceless! Right on the beach and close to plenty of restaurants. The room was completely updated, I was pleasantly surprised. No complaints about it at all. The staff was friendly and helpful as well. They should consider having an additional bartender though she was bar tending and running food to rooms. I will stay here again with out a doubt. read more

We took a chance on this newly converted hotel. Overall great stay up to SPG standards. Comfy beds very clean. Cute, small balconies. Every room has a fantastic ocean view. They seem to care to resolve guests' concerns. We were on the 6th floor and had a persistent buzzing sound. We called the front desk they sent an engineer who found it was the refrigerator and he immediately swapped it out. Bottled water in the rooms was free (lots of places charge). Wi fi was also free. Coffee maker and room with real half and half not the powdered junk. 2 great large screen tvs. I had a surgery at the Mayo Clinic and visited this hotel with my husband. It was the perfect place to recover for a few days. Pros: nice new rooms and great shower Cons: elevators a bit slow. I am SPG Gold and they were unable to offer me a room upgrade (whirlpool bath) but did get us a higher floor and I received my SPG gift. Great to stay if you have loved ones at the Mayo Clinic. read more

Four Points Sheraton 11 1st Street North Jax Beach, FL 32250 Great mini vacation! The Four Points by Sheraton is a great little hotel tucked in right next to the Jacksonville Beach Life Guard station and the newly built pier. We stayed here on the second of August just for one night. My wife and my two children (5 & 7). We hung at the beach and the pool for two whole days eating at Joe's Crab Shack, Sneakers Grill (both across the street). We had a awesome dinner at Nippers bar & grill on Saturday night with the kids. Italian ice at Ritas on 3rd street was great too. The rooms are super clean with great A/C and of coarse the most comfortable beds in the industry (an SPG norm). I have to mention the pull out couch had probably the best mattresses for a pull out bed I have ever seen. Our favorite feature of this hotel is the beach rentals of chairs, umbrellas, boogie boards, and paddle boards. They can charge it to the room and the kid that runs it is super accommodating! All staff, especially the front desk, were great and as friendly and professional as you could ask for. If I was forced to pick a con, I guess it would be that the in room meal menu is a little small, no in room movies, and there is limited Wifi in the rooms. No big deal, we had a blast anyways! We will definitely be back.   P.S. The SPG member late Sunday check out is one of biggest reasons we love SPG hotels!! read more

Relaxing! I have stayed here a few times as a Jacksonville resident and now passing through. The rooms are always clean and fresh. The hotel offers rooms that over look the ocean. It is a great getaway even if you live in jacksonville. Whenever I need a bit of ocean air this is where I choose. The staff is friendly. Overall it is a great beach spot. read more

Pleasantly accommodated room. Great looking bathroom with separate standup shower and whirlpool jet tub. Decor is very modern, staff is friendly. Balcony view of the beach is pretty awesome. I would recommend this location. read more

I'm currently at this hotel. I am impressed. It's not perfect but it's very nice. It's pretty clean and it's very modern. The room is like an apartment or condo almost. My boyfriend is extremely picky, especially about cleanliness and he hasn't complained once. There is a mini fridge, a microwave and a small coffee maker. The living area is completely separate from the sleeping area. I would def recommend this place if you have children, there is plenty of room and two TVs. Also, there is a balcony, which is nice. I've stayed at places for $100 a night that were crap, would much rather spend an extra $40 and stay here! read more

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Nice hotel right on the beach that consists of all suites with balconies overlooking the ocean. For the price, you can't really beat this place. Many of the rooms have been recently renovated and this is my go-to in the area for affordable beachfront hotels. The downstairs bar is small and doesn't stay open too late - closes at 10pm WHETHER OR NOT there are 20+ people at the bar. All in all, the bar is really the only downside to this beachfront hotel. read more

I wish I could give this rating a NO STAR. Let me start by saying I've always been a fan of Four points at Sheraton , Never would I have imagined the , unprofessionalism, rudeness & lack of communication I received from the Director of event and sales coordinator Ofelia. I am getting married Mar 28, 2018 on the beach and chose Four points at Sheraton to stay at for myself & bridal party. I booked 2 rooms ocean view., I recently visited the establishment, I was in love instantly with what I saw. Alexis at the front desk was amazing. She was very helpful she answered a lot of questions that I had and she even made mention that they had a banquet room that they host parties and wedding receptions. She suggested , i speak with the coordinator to possibly see if there was an availability for my reception. It seem very ideal being that I am staying in the hotel and my wedding is going to be right behind the hotel. This was awesome idea, she gave me a card and told me to ask for Ofelia, and she'll be able to help me. The next day I called Ofelia, several times no answer. I left Vmail w/ a follow up email. By eod she called, I explain what I was wanted, to rent a banquet room along w/ catering for a party of 30. She looked in her system & said the day was avail. For all of 30 secs I was excited. Then she had the nerve to say, even though the space is available we usually have meetings here and hosting a reception may not be possible, well probably have to move your event to another day.. But I'll need to talk to my food and beverage manager Steve, to see what he say.. I said ma'am we are talking about my wedding reception, there will be NO rescheduling it for another day. ( plus she said there was nothing booked for the day period anyways) She proceeds to say, I'll still talk to him and get back to you tomorrow... We'll tmrw is today , Dec 8,. Guess what No call back received. I even sent and email to follow up, no response. I've called and my MOH called and left messages NO response. I plan to cancel my rooms that are on reserve. Someone at the four points of Sheraton needs to give her ass a crash course on manners. B/c she lacks it and her demeanor is rude, This type of behavior is bad for business. I am a firm believer, I'll never beg any business to take the $ I spend. Not only that my company have conferences at the hotel. So I'll be speak w/ our HR event scheduler and suggest we no longer reserve anything w/ this property again as well. UPDATE 12/13/17. I Decided to pay Four points a visit on Saturday 12/9. To speak w/ Ofelia since she still hadnt reached back out to me ask she stated she would. Upon arrival I was greeted my Steve ( the FOOD & BEVERAGE GUY) what a coincidence. He was in the process of setting up a reception in the same room, I was wanting to rent. I explained the situation, he agreed , I'm a paying Patriot just like the next person or company, these spaces are first come first serve. He pulled out his phone checked his email and said , I dont have any emails from Ofelia about a quote for your day of request, then he looked at the schedule and confirm the same thing she had already told me that there was no one book for that entire day. All could do is SMH. So not only did Ofelia not reach out to him as she said she was ,but still today as of December 13th 2017 she still hasn't contacted me. Steve was nice he gave me his card and told me to send him an email and that he would then forward it to her. As I'm talking to my husband-to-be he made a valid point. We're not asking for anything for free we're both gainfully employed, but it's clear that Ofelia who is the director of events whom represents four points at Sheraton at the Jacksonville oceanfront , does not only want to do business with us but does not know how to keep her word, and is rude to by telling me ,we can move my reception to a different date and for those reason. We've chosen a different venue to host our reception. Our $$ was good enough to spend elsewhere. read more