This is an amazing hotel in Langford right next to Costco. The service was excellent and especially a very cheerful person named Trinity who was working the check in area. I always had the pleasure of her kindness when leaving or arriving at the hotel. The rest of the staff and management were great. The hotel cleaning crew were on the ball and my room was always cleaned. Overall for the week I spent here, I was happy with everything. Note: Their parking lot fills up very quickly read more

Four Points by Sheraton Victoria Gateway - Very nice hotel - Hotels Near Me - Victoria, British Columbia

The room itself was nice, and it was near a Costco. So I recommend this location for sleeping and resting. I'm sure the staff that day just said things that made me feel indifferent. But it has free coffee, pool, and it has a nice restaurant. read more

Four Points by Sheraton Victoria Gateway - Hotels Near Me - Victoria, British Columbia

The restaurant and the upstairs bar were very nice and had good food. The room was nice and it was clean. We had a good stay. All the staff, both in the restaurant and at the front check-in, were very nice and helpful. read more

Had to cut my stay short by one day when I saw that The Clipper only left once per day. I called them even before my stay started, but they would not refund me for that final night. Also their parking situation sucks. RECOMEND NOT STAYING HERE. read more

This place is okay. The front desk staff wasn't too friendly. It was interesting there was a tub and a stand alone shower. I could hear some elevator noise eventhough I was on the 4th floor as I was walking in the hallway. Nice cool AC. No breakfast and free parking. Walkabout to Costco read more

Four Points by Sheraton Victoria Gateway - Hotels Near Me - Victoria, British Columbia

Julia and Dahlia in the hotel bar were super nice and really made our 6 day stay there feel special! Super helpful and professional staff!! will def come back here! read more

Great stay! Hotel is about 20 min from downtown Victoria. Clean and modern place with large rooms. Staff was very helpful and pleasant would stay again. read more

Excellent service awesome pool comfy beds and down pillows snd blankets but unfortunately i got bitten alive by bedbugs after three nights and the noise from the construction of breaking rocks across the street at 7am was crazy loud get a room not facing the street we had to move rooms it was too much but we stayed here several times and the noise was on and off but hopefully they get rid of the bugs as they would have gotten 5 stars read more

What a great stay! We enjoyed this hotel. It's clean and inviting. We were greeted by a lady at the front desk, she wasn't wearing any name tag so we didn't catch her name but she was very helpful. We only stayed here for one night. I wish it was longer because it was relaxing. This hotel has a Costco next door which I found odd but cool at the same time. The shower in the bathroom was a nice touch. It's a walk in shower the design was nice and big! Check out the restaurant down below it has a good breakfast. This hotel is fairly new operating since 2009. Really nice and quiet property! read more

See all

We came here on a recent stay in Victoria and I was happy with the experience as the hotel felt very modern inside and out. The only downside was that the check-in and out process both times took longer than usual. What usually is completed in a couple minutes took like ten to fifteen minutes. The place was very clean and the lobby has a nice rustic, but modern feel to it. The bedroom was a good size with a big comfy king size bed with all the usual amenities and the bathroom has a very big shower stall with all the soaps and shampoos all ready in a fancy pump canister. They also have complimentary Wi-Fi once you check-in that they provide you with a password to log-in with. It was very quiet during our stay here even though the hotel seems to have been booked to capacity with all the cars parked out front and the hotel is located right next to a Costco which is a big plus for filling up your car before driving off. It was such a short stay for us here as we arrived quite late in the evening and left early in the morning that I didn't have a chance to explore more of the hotel. Overall a very enjoyable experience and I wouldn't mind coming here again if ever in the future. read more

I was here last year and it wasn't a good experience. Reason I chose this was because I try to pick Starwood hotels and because they had a jacuzzi in the room. For a premium room, I expected the room to be nicer but it looked quite old. The shades were broken and it took the 2nd day and Twitter to finally get acknowledged about the issue. Apparently maintenance team forgot about us even though I had called to report it. The manager called our room right after I posted a photo onto Twitter to let me know that they will send maintenance up. Guest services could have topped up the game by offering something for the problems ahead of time. Instead at the time of check out I told them of the bad experience and they tried to offer me breakfast. Kind of too late then when I checked out and am getting ready to leave. I've told the hotel I would not return back to this location. read more

Wow. Booked 3 nights in this hotel over New Years. Staff was awesome but elevators not in service. Ice machines not working. Some flood damage apparently on the 2nd floor. No heads up when I booked. No offer of a discounted rate. Not really what I was expecting from a Marriot/ Sheraton property in Westshore. read more

The pool is indoor so we expected it to be warm. That was a bad assumption and welcome to the polar bear club!!! Everything else was fine except I paid extra for the breakfast and it only included it for two of us. I asked how much for my 9 and 10 year old kids. $10 each per day seems pretty steep for that age. read more

Went here for my daughter's sports tournament, staff were friendly, rooms were clean. The food was great. I wish the pub had better hours, but all in all we enjoyed our stay. read more

We came here as a team for a ball tournament. I think we lucked out as we got one of the newer rooms with a huge shower that you could easily fit a few people in. Everything was very clean, sound was good (I couldn't hear my neighbours), and it had all the things one would expect (fridge, Wi-Fi, safe, hair dryer). I hear there was a pool, gym, and other amenities as well but we didn't' have time to check any of them out. Overall I would definitely book here again. read more

Our room was spotless and the beds are astonishingly comfortable. The shower valve had been forced hard-around and was a bit tricky to figure out. There's an indoor pool, jacuzzi, steam and sauna, and a large-for-the-sort fitness center. Front desk staff were friendly and helpful, parking was a breeze, and there are lots of shopping and dining options within walking distance. Our room had a small fridge, the first bottle of water is complimentary, and the complimentary internet access was fast and reliable. Would definitely stay again. read more

We selected this hotel because of the parking (we were trailering boats and needed ample parking.) Parking was great and the lot seemed and was safe for two nights. No problem at all. The hotel, however, was a bit 'shabby' for being a newer hotel. Our room was adequately clean, but the bed was poorly made - it seemed like the staff was either not very good, or in a rush. The fixtures seemed worn and the window sill was totally falling off. The restaurant downstairs was just ok - and when I made the mistake of walking out the door at the end of the downstairs hall, I found an alcove that was absolutely FULL of cigarette butts and ashes. Totally gross and unacceptable for a hotel. The staff was friendly, but not overly helpful. The price didn't match the quality. read more

This hotel was fine enough. The building is fairly new, so it was nice, clean and bright. The pool area is so-so, the steam room door is warped, letting steam escape, for example. The gym is nice, though. The bar downstairs is lovely and check in included a sample sized beer per person, which was a nice touch. The tea in the rooms was all decaf. Check in took a small eternity, which is where the low rating comes from. It took around 15 minutes for one person to check us into our 3 rooms... which were all booked and paid for under one name. read more

Clean. Reasonable price and a nice spot for a wedding reception though nothing overly special. I would stay here again as long as price was right. read more

This is a pretty average hotel. The room is nice and clean, but kind of small. It's doesn't have a view of anything. However, there's a Costco right next to it, so you could stock up on items if you're visiting Victoria on a budget. The location is 20 minutes from Victoria, so you'll need a car to see it. Overall, it's a good hotel but nothing really stands out about it. read more

Excellent staff and food.. comfortable beds and very quiet. Perfect location for shopping and food. The reason for 4 stars is the shower..!! Takes 5 minutes of trying to "dial" the right temperature and the glass enclosure, feels like I'm in a peep show.. but the main reason for the review is Cadence. Customer service that I've never seen before. She goes above and beyond and is an excellent representative of the Sheraton name and I hope she is WELL compensated for her efforts. Thanks... read more

Lots of potential for a reasonably priced, family style hotel. That said, it missed the mark. The front desk was disorganized & poorly staffed. The room wasn't clean & had maintenance issues. Housekeeping staff could barely cope. Not to mention, our room was still not made up as of 5pm daily. This is not the Sheraton I know. Not sure if its the management or they just rely on the areas beauty to get them by. Either way, we will likely go elsewhere next time. Overall, disappointed. read more

I really liked this hotel. Five minutes after entering the room front desk called to see how the room was and asked if there was anything we needed. The room was clean, We were given a room on the top floor like we had requested and was mostly quiet. Internet was super fast and everything in the room looked fairly new. Great amenities, kids and husband enjoyed the pool which was pretty busy and I enjoyed the gym which was dead, the equipment was great and since no one else seems to want to exercise I had the place all to myself! Will be coming back here on my next trip to Victoria! read more

Friendly staff is eager to help at every interaction I've had with them. Upgraded rooms are very spacious and include a kitchenette stocked with kitchenware - very nice for business travel. Never heard a peep from neighbors. Workout room had ample fresh towels and was well maintained. Fresh coffee in the lobby in the morning is a nice touch. Great place to stay- can't wait to come back. read more

We booked this hotel through Hotwire and they treated us like second-hand customers. Right next to the lobby and on the first level. The customer service was rude and unwillingly able to assist with making our experience a great one. I wouldn't recommend this hotel and staying in downtown Victoria is worth a little extra $$. read more

Want sleep? Look elsewhere. This hotel is extremely loud due to excessive road noise and lack of crowd control. Front desk staff is pleasant, however insufficient staff levels prevent crowd control. Night of December 6, 2019 large wedding party was making excessive noise until 2:30am through out the hotel and parking lot. After calling the help desk at midnight we were told the crowd is waiting for their limousine. Two and one half hours later the crowd was still partying in the lobby and parking lot. read more

It's a good priced hotel in a convenient area ..the bathroom could use a super clean and the toilet runs. The front desk is very nice..The pub downstairs was decent too.. A little more attention to detail in the bathroom would have made the stay more enjoyable read more

Was really happy with our experience here recently. Front desk guy was super friendly, beds were amazingly comfortable for a hotel, the bar was really nice and food was great! It was tucked away away from the main road but quiet and luxurious. read more

What a total disappointment! The lobby looks nice but that's about it. We stayed there for a hockey tournament and I would never stay there again. The rooms were NOTHING special and the housekeeping was horrible. Rooms didn't get cleaned until 5 pm, dirty towels were simply hung back up and nothing was replenished. In addition they try to nickel and dime you for every extra. The pool doesn't get stocked with towels and the desk staff seems put out by all requests. I wouldn't recommend this at all! read more

We booked four points for the night before and night of my wedding and requested a late check out. The 'suite' was just a single room and didn't even have a couch, although the bed was nice. The kitchenette was very small and only had a tiny plug in hot plate. The finishing touches in the room (ie tile grout) were done really poorly. The shower was very small and the water either sprays on the wall or out of the shower door. When checking in the man at the front desk said something like "oh it's your wedding tomorrow... I heard the weathers going to be terrible". It sounded really condescending. Things you just don't say to someone getting married the next day out of common courtesy. It never got better: Same front desk guy didn't stop his loud personal conversation as we went by. We had to ask for an extra chair when getting ready (due to lack of seating in the suite) and the man who delivered it was pretty rude about it. There was no one at the desk when we arrived on our wedding night. They did nothing special for our wedding and booked people above us that ran around all night. They were banging on our door at noon despite having requested a late checkout at 3pm. They charged us an extra $20 for 'food' after we left but we didn't consume anything other than the Dasani water with FREE on it, which also isn't worth $20! The only positive thing I have to say is that the room was clean and the house keeping staff were really kind to us. I WOULD NEVER stay here again. You get better and friendlier service at the $60 a night rooms by the ferry. (And at least they have a better view than Costco.) read more

Unorganized at check in. Not able to handle larger groups. Staff seem uninterested in solutions. Not satisfied. Few other places to stay for next visit to Victoria. Left a mother with baby in the lobby. She was last to get into her room well past check in time? read more

3.5 stars overall. Banquet dinner menu had four entree choices - baby back ribs, fish and chips, pasta, and fried chicken. No bread came with the salads, which was 4 stars. Pasta was ordinary, no veg., 3 stars. Fried chicken was way overdone and dried out, 2 stars for the chicken, but the accompanying rice pilaf and veggies were 4 stars. Fish and chips - fish was perfectly battered and crisp, 2 big fillets of cod perfectly cooked, 5 stars, but no coleslaw or veg, only decent fries. Fries also came w/ the "BBQ" ribs, no complaints, 3.5 stars. Dessert was killer, 5 stars for the fruit crumble and ice cream. $30 for any of the above 3 course meals (salad, entree, and dessert), anything buy water was extra, like alcohol, soda, or coffee. Typical hotel prices, 3 stars for value. Served on the patio w/ heaters, we were either too hot or too cold - under the heater, I was toasty warm, but the bare spots on my head and neck felt too hot, so 3 stars for ambience, which outdoors is weather dependent, could be anything from zero to 5 stars. Fish and chips if I ever eat here again, forget every other entree. Ample free parking. edq882 read more

This hotel is new as of August 2008, because when we visited for one night in September, it had only been open a month. It's about a 15 to 25 minute drive outside of the downtown area, which is not much of a problem if you have a car. But it is on a major highway which can cause delays during rush hour. The attached restaurant is a level below the lobby, which is funky. It was adequate for what it was, and seemed slightly more expensive than it ought to have been, but perhaps that's the new exchange rate we now live with. The room was fresh and clean, and the bed was soft, comfortable, with luxurious pillows. There was somewhat a few of the evergreen covered hills, but nothing really out of the ordinary, and overlooking the non-attractive parking lot. The bathroom was excellent with full length glass doors on the shower. If you want a super-comfy bed, this is worthwhile, but if you don't care too much about the room, a hotel right in the downtown area might be a better option. Being new, we got a pretty good internet rate on the room. read more

clean, professional service, quiet environment. the price i got is very competitive too. highly recommended.

We stayed here one night and booked two rooms. The reception and check in area was understaffed One person wasn't enough. Their staff was nice but too rushed. The lobby is pleasant. The room comfortable and clean. Over all a good stay but they need to hire more help. read more

This hotel was very nice and new. The location is perfect if you don't want to be in the middle of downtown Victoria but close enough to drive in and out. It only took about 15-20 minutes to get downtown depending on traffic. It's a quiet location with some restaurants and shopping nearby. We were given a room that overlooked evergreens and the mountains in the distance. It was beautiful and the room was very nice and comfy. Because it was a great deal, I would stay here again. read more

dont host you wedding reception here, management ruined a perfect evening. The bed was amazing!

I had a very mixed experience here. The rooms were well appointed, rates were reasonable, the front desk staff were friendly and the front desk manager went out of his way to look after us while we were staying for a friend's wedding. However, the event staff for the reception at the wedding itself were horrendous. The restaurant where the reception was scheduled burned down before the wedding so the hotel moved the reception to the ballroom and hired a DJ at no charge to make up for the lack of venue. Fair enough. The DJ however was awful, playing only hip hop despite the repeatedly-expressed wishes of the diverse crowd present to play other styles of music, which is pretty typical at weddings. Various guests approached him in a friendly manner and asked if he could change the music. He replied rudely that he was a hip hop DJ and that hip hop was what he was going to play, despite the fact that the dance floor was empty. Eventually we asked if we could plug an iPhone in to the speakers to play our own music. We were brusquely told by the bar manager that we couldn't, because that option had been offered to the bride but she hadn't chosen it. An altercation eventually ensued, during which the DJ threatened several guests with violence and even took a swing at someone. When other guests intervened the manager became belligerent and rude, inaccurately portrayed the sequence of events despite not directly witnessing them, threatened to call the police, and threw the entire wedding party - old people and children included - out of the ballroom. Needless to say, this was an extremely disappointing end to what had been to that point a brilliant and memorable wedding day. There was no opportunity for the bride and groom to dance or engage in the traditional flower bouqet and garter tossing ceremonies. The bar staff had in fact been on edge and aggressive throughout the evening, and the altercation with the DJ was only the worst example of this. Very unfortunate and needless. The DJ was an absolute disgrace and the staff weren't much better. If you're thinking about booking a wedding here, my advice is DON'T. read more