First I want to thank the team at Fox Ford Service department for taking the time to get my car fixed correctly and with the right parts. My adventure is a little different than an ordinary service visit. My experience started back in June of 2014 when my clutch went out in my 1996 Mustang. Drove it in to the service department and left it with them. The next day I had a quote for a new clutch to be installed. The OEM clutch was on back ordered so the service department decided to install an aftermarket equivalent clutch kit. Within the next few day the clutch was installed and the car was ready to be picked up. That weekend I took my car on a ride and noticed a squeal coming from my clutch. I brought my car back to Fox Ford and had the service tech listen to the squeal. The service tech that installed my clutch determined it was due to the aftermarket clutch they installed and a new kit would have to be installed. I left the car with them and within a few days again they had the new clutch installed and the car back to me. Right after I picked up my car with the second new clutch I took it for a quick ride to see if the squeal would return and sure enough it did. I went right back to the dealership the same day and dropped the car off again. The service tech decided to put the car up on the lift and have Steve Winters, the General Manager of Fox Ford, listen to the noise. The two of them decided it was the throw out bearing in the aftermarket clutch that was going bad. The way they determined to fix it was to keep looking for an OEM Ford clutch to install. After about 3-4 weeks of looking myself and the parts department, we decided to upgrade to the OEM Ford Racing clutch to install. When the parts department went to order the Racing clutch they found two OEM original clutches. They decided to go ahead and order one of those to return my car to stock specs as it was from the factory. Once they ordered that, the clutch was installed and the car was ready for pick up. So far I have had no problems with my clutch so far (cross my fingers). Overall I want to say that everyone at Fox Ford was dedicated to fixing my problem. The only out of pocket cost to me was the original parts and labor I paid the first time a clutch was installed. The service team did everything they could do to fix the problem and it showed. Thank you for all the hard work and I would definitely suggest anyone to have their car serviced here. read more

Aggressive tactics, lack of communication. Your service techs need to improve upon their communication skills and stop using aggressive tactics on your customers, especially on your female customers. I had no problems with the services before with Fox Ford on 28th street up until recently (5/20/26). I went in to only have an oil change and a tire rotation done. To note: I do want to say that no one, not a single tech, came into the waiting room at all to communicate anything with me during the service like I have had in the past. While waiting, I was checking my Ford App when I seen a picture of what I thought was my engine air filter (knowing nothing about the cabin air filter) which looked like it needed to be replaced. So I signed off on having the engine air filter replaced (more so for my convenience). Little did I know that during my service they also went through my glove box to pull out (again) what I actually didn't know was my cabin air filter for no reason at all (totally separate services btw after I had called Ford Customer Service). Again, they did not communicate anything at all to me while I waited (no face to face conversation). With this said, after just leaving the quick lane, I turned up my AC as it was hot and there was a loud noise coming from my AC unit. I originally thought it was weird but left (at this point, too, I did notice my glove box was completely messed up, paperwork thrown around, and couldn't figure out why). Turned my AC back on the next day and still the same issue. I played phone tag with Fox Ford up until Tuesday after Memorial Day. Come to find out when I brought my vehicle back in later that day there was an acorn that got stuck in my blower motor fan. This is how I found out about the cabin air filter, the location of it, and why my glove box was gone through. And after learning about the cabin air filter and blower motor fan, at home I pulled my glove box out and looked behind and seen no signs of rodents anywhere. No nesting anywhere (see below images). Weird. I had no prior issues with my vehicle before this service. Overall, the lack of communication and aggressive tactic of going through my glove box is absolutely disgusting and quite uncomfortable. I am just absolutely disappointed and humiliated by how this last service went. I would never recommend this dealership to anyone at all. read more

I've had multiple experiences with the sales and service departments at Fox Ford and have always been satisfied with the customer centric focus they offer. The sales team has really worked with me whether it was looking, trade-in, lease, or purchase. I can say the process and the people satisfied my needs and made the "dealing" easy. I've worked on cars since before I could drive and have learned the benefits of having my car serviced by professionals that know it from the ground up. For routine and specific maintenance the service is fast and top notch - from intake to the service debrief - I know my car is up-to-spec. "Let us run it through the wash..." cool, I get to leave with it good on the inside and out. Their drop-in and scheduled service is often quick enough to hang around and work or relax in a comfortable waiting area (open wi-fi lets me get on-line if I need to). I leverage the Ford Owner Advantage program for extra service rebates and discounts and found the cost and convenience competitive with other service options (even the DIY choice). I've had my share of auto owner experiences and am happy to say my relationship choice with Fox Ford has consistently made buying and vehicle ownership hassle and worry free. Kudos to the Fox Ford team. read more

Last Tuesday July 2, at just before six o'clock pm, my wife and I found ourselves standing outside our Subaru at the Grand rapids airport parking lot. Our car key, however, was safely resting in my forgotten computer case in Seal beach California. Our spare key lives in Ludington where we live. The parking lot guy called Fox motors for me to see if they could help, and something amazing happened. It's not just that John and Ron got us out of a terrible bind, it is how they did it that was amazing. They were courteous and professional. They worked after hours to make us our key. They worked after hours to deliver our key to us. They worked after hours to jump my car which also had a dead battery. They were fast-- less than 45 minutes from when I called util we were heading home. They were more than fair by barely charging us anything-- they could have easily gouged us. I do not live in Grand Rapids, so I have little reason to do business with Fox Motors, but you can be sure that now I am looking for ways to give them business-- my business or anyone else I can send that way. Doug and Shelly Ludington, Michigan read more

I am leasing a car from Fox Ford Mazda. Unfortunately, due to the newly uncovered Michigan pot holes I got a flat tire, and so had to pay the dealership a visit. Every person I spoke to was very friendly and helpful, one even printed out some information on my car because I had some questions about why it drives more similarly to a manual than an automatic (apparently Ford decided to try out a new system to help save gas, basically they jut combined a manual with an automatic, but it feels funny if you are not used to it). Anyway, they did not have the tire I needed in stock so I had to wait two days, but once the tire was in the shop my car was ready very fast and they crew did a wonderful job of communicating with me so I was able to pick my car up right away. I have had wonderful experiences with FFM every time I am there, though, luckily my car really does not require me to be there very often. read more

I live 1 1/2 hours away from Grand Rapids and Keith was wonderful in the process of helping me buy my van. I have been looking for awhile and hadn't found one that I liked. I saw the van on their site and started all the paperwork I could immediately online. Keith was great in communicating with my husband and I making sure he had everything he needed from us. Keith also sent me a video of the van before I drove to Grand Rapids which I really appreciated showing me all the features and how the vehicle ran. Everyone I worked with was wonderful and very friendly. I would highly recommend this dealership and Keith Rock. Thank you again I absolutely love my momma mini van! read more

At the end of a long day of work, I decided to get my tire pressure checked because my warning light had been on for a few days. I pulled my car into Fox Ford Mazda at 5pm. I wasn't sure what time they closed but they did not hesitate to immediately ask how they could help. After checking 3 tires they finally got to the tire I suspected was the problem. Upon taking the cap off, the tire immediately went flat; the valve stem was broken. Gary Kerkstra wrote up a work order quickly and told me they would fix it right away. The repair took about an hour, which is what I expected but what I did not expect was a shiny, clean car! They had washed it too! Great job! read more

I suspect that many car shoppers that are our age, loath the idea of wandering a car dealer to evaluate a prospective purchase. Fox Ford on 28th St in Kentwood changed all that. It was such a chill, laid back culture that we felt plenty of freedom to stroll the (not so small) territory and find just what we needed. It may have also been our Salesman, Bill Beatty, or Matt, the Finance Manager, whose demeanors equally matched the dealership culture. No matter what the factor was, we have no regrets finding the dealership and making a comfortable deal on our first Ford Expedition! Thanks Fox Ford! read more

I tested a RAV4, CR-V, and then a CX-5 twice. It was a good, down to earth visit at Fox Mazda. Dave Corp was helpful and informative with my questions, analysis, etc. I bought a CX-5 there and it was a good experience, not like a stereotypical "car dealer" pushy or condescending one. I bought my prior Honda at Fox Honda and it also was good overall. I figured out how to use many of the system functions, but when I picked up the car they made sure to review many things to help the learning curve. If this Mazda is as reliable as my Honda I'll likely buy another car there. read more

I believe that Fox Ford should be the role model for other dealerships. I always feel that I receive great service. I really like the sales team especially Bill Beatty, the service area my favorite is John Wheeler and Sidney. But this visit I just went thru the quick service area... no appt. and I believe his name was Steve, he did a great job. Even though they were so busy he tried very hard to get everything done in the time he said. I will buy another Ford and Bill Beatty will sell it to me. Keep up the good work... I tell everyone about Fox Ford. read more

Since I have been going to Fox Mazda for service, I am treated like the Queen that I am. I tell them what I need, and the staff makes it happen. My recent visit was for an oil change expecting to pay out of pocket. It just so happens that I had owner advantage credits that were used to cover my expenses for this visit and was eligible for a rebate. Considering they looked pretty busy, I was there no more than an hour. I am a Fox Fan! Kevin exceeded my expectations by extra-ordinary service and mailing my rebate for me! read more

I have been to Fox Ford for service many times in the past and have never had a bad experience. Recently I was at another shot getting tires and was told I had a loose tierod and it needed to be replaced immediately. I was given an estimate to fix the issue but decided to take my car to fox to get it looked at. Fox got me in as soon as they could and when they looked at the tierod it was completely within Ford specifications and needed no such replacement, thus saving me a repair bill. read more

Had a great experience with Fox Ford Service. Was my first trip to thier service since buying a new Ford Truck. Service Advisor was very helpful (Sidney Lynn) in making sure the technician diagnosed the concerns that I had. They went the extra mile to try to replicate the issues (not easy to find) and then fix them. For a large dealership I was initially concerned about being a "number". However the Service Advisor made sure that was not the case. Rob B read more

Sid in the service department has always been extremely helpful. On my last visit, he carefully explained what the problem had been and how they had fixed it. Then he took the time to show me how to disengage the childproof locks on my rear passenger doors. Then he tested out what he had done to make sure it worked and then he took my car through the car wash. I appreciate Sid's customer service ethic and recommend the Fox service department. read more

Warning light came on about 1pm, contacted John Wheeler and was told to bring the car in. John has always been prompt in returning calls, working hard to get our vehicles serviced as quickly as possible and honest concerning time for service to be completed. Appreciate that John is aware of the cost involved in servicing a vehicle, utilizes my Ford rewards, and make sure I receive any rebates available. read more

I always get Great service at Fox Ford. They do their best to get me in and out of there without waiting for long periods of time.They are up front and honest with all your vehicle needs. They take great care of My Ford Escape and it is always running in tip top shape. I always have a Smile on my face when leaving Fox Ford. I am one Happy Customer !!! read more

I like taking my vehicles for service at Fox Ford. The staff is friendly and communicates well. This last visit I needed a brake job and new tires. Paul helped me know what my options were and so I could make the best decision. The waiting area is very nice which helps pass the time. The WIFI is great so I can keep caught up on work while I wait. read more

We found the car we were looking for, and the price was right. There was no warranty on ours because it was a bit older and had higher mileage, but we are very happy. The whole thing was quick and they found us a GREAT RATE (2.25% for 48 months through Lake Michigan Credit Union). All title, loan, etc. done there on the spot - very smooth! read more

My wife and I purchased a Ford Focus. Everyone was so nice and caring with us. Although the car wasn't the most expensive model there, everyone treated us like it was. They even gave me free oil changes for my truck that I didn't even purchase from them, and $1 carwashes for life too. Truly, I couldn't ask more from a dealership. read more